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TWENTIETH  CENTURY  MANUAL 


OF 


RAILWAY  STATION 
SERVICE 

FREIGHT,  BAGGAGE  AND  PASSENGER 
DEPARTMENTS 

BY 

FREDERIC  L.  MEYER 

AUTHOR  OF 

TWENTIETH  CENTURY  MANUAL  OF  RAILWAY  AND 
COMMERCIAL  TELEGRAPHY 


PUBLISHERS 
RAND,  McNALLY  &  COMPANY 

CHICAGO    -    NEW  YORK 


~ 


Copyright,  1906 
By  RAND,   McNALLY  &  CO. 


Copyright,    1911 
By  RAND,  McNALLY  &  CO. 


PREFACE 


"There  is  room  at  the  top  for  those  who  can  do  things." 

"The  Twentieth  Century  Manual  of  Eailway  Station  Service  has  been 
especially  prepared  as  a  reference  and  textbook  for  those  desiring  an  in- 
sight to  the  Freight,  Passenger  and  Baggage  departments,  and  is  the  most 
comprehensive  work  for  this  purpose  that  has  ever  been  published. 

All  information  embodied  in  this  manual  is  eminently  practical;  the 
blank  forms,  general  laws  and  special  methods  herein  given  are  to  be  found 
in  printed  form  in  railroad  publications  only;  and  the  multiplicity  of 
details  set  forth  in  the  work,  regarding  which  the  business  world  is  almost 
wholly  ignorant,  is  absolutely  astonishing.  The  manual,  therefore,  is  not 
only  an  admirable  text-book  for  the  student  but  it  is  a  practical  reference 
book  as  well  for  the  jobber,  the  shipper,  or  any  man  who  pays  freight,  and 
as  such  is  commended  to  their  attention. 

The  agent  best  serves  his  company  who  most  intelligently  serves  the 
public,  and  we  are  confident  that  the  rules  and  regulations  presented  in 
this  manual,  if  mastered  by  the  student,  will  enable  him  to  discharge  sat- 
isfactorily all  duties  eventually  met  in  active  work.  For  instance,  the 
railroad  agent,  while  studying  the  interests  of  his  own  line,  should  be  able 
to  give  the  shipper  the  most  advantageous  connecting  lines  and  the  proper 
classification  of  his  freight,  as  this  information  is  necessary  if  the  shipper 
is  to  secure  the  most  favorable  rates.  At  the  same  time,  if  those  who  have 
to  do  with  railroads,  either  through  business  or  travel,  will  study  the  in- 
structions for  railroad  employes  found  in  this  manual,  they  will  at  times 
save  themselves  much  inconvenience  and  possibly  some  expense. 

The  writer  has  a  wide  knowledge  of  railroad  work  and  a  vast  fund  of 
information  which  he  has  used  unstintedly  and  to  excellent  advantage  in 
compiling  this  manual.  He  has  supplemented  his  own  knowledge  by  seek- 
ing assistance  and  information  from  men  who  have  had  from  thirty  to 

3 


4  TWENTIBTK  CENTURY  MANUAL 

forty  years  oi  experience  in.  station-  service.  The  completed  work  has  been 
submitted  to  railroad  men  widely  known  and  everywhere  recognized  as 
authorities  in  their  respective  lines,  who  have  examined  it  carefully  and 
given  the  manual  their  unqualified  endorsement. 

FREDERIC  L.  MEYER. 


Twentieth  Century  Manual  of  Railway 
Station  Service 


Business  is  being  conducted  on  definite  and  scientific  principles  today, 
and  as  these  principles  are  extended  more  generally,  the  man  with  technical 
knowledge  will  have  a  correspondingly  greater  advantage  over  the  man 
who  has  only  a  foundation  of  meagre  dimensions,  a  technical  training 
picked  up  by  hard  knocks  during  active  service. 

In  these  days  of  competition,  the  railroads  are  constantly  looking  for 
young  men  with  level-headed  business  judgment  and  sound  "horse  sense/' 
with  minds  trained  to  comprehend  rapidly  and  correctly ;  to  concentrate ;  to 
follow  from  cause  to  effect.  To  the  young  man  about  to  enter  the  railroad 
service,  let  it  be  known  that  the  object  for  which  any  railroad  exists  is  to 
secure  freight  and  passenger  traffic  at  remunerative  rates  and  to  transport 
the  same  with  economy  and  dispatch. 

To  obtain  such  results  it  became  necessary  for  the  railroad  companies 
to  create  traffic,  operating,  and  accounting  departments,  which  are  mutually 
dependent.  The  station  agent  is  the  recognized  representative  in  his  local- 
ity of  these  departments,  and  is  necessarily  subject  to  the  instructions  of 
those  in  charge  of  securing,  handling,  and  accounting  for  traffic. 

Through  the  agent  the  business  of  the  railroad  company  with  its 
patrons  is  conducted.  His  position  is  one  of  responsibility,  since,  in  a  great 
majority  of  cases,  as  much  business  is  done  over  his  counter  as  over  that 
of  any  merchant  in  town.  He  is  engaged  in  selling  a  commodity,  namely, 
transportation — and,  like  all  merchants,  business  methods  are  necessary  to 
his  success.  Whether  his  station  is  large  or  small,  his  duties  arduous  or 
otherwise,  such  methods  are  equally  necessary.  He  can  not  succeed,  nor 
do  the  company  justice — especially  in  a  competitive  station — unless  he  is 
active,  industrious,  and  courteous,  any  more  than  a  merchant  can  succeed 
who  lacks  these  qualities. 

5 


6  TWENTIETH  CENTURY  MANUAL 

Even  if  there  be  no  competition  at  his  station,  precisely  the  same 
qualities  are  necessary  for  the  same  reasons,  and  because  the  railway  com- 
pany employing  -him  desires  to  treat  those  who  can  not  buy  transportation 
of  any  other  company  precisely  as  well  as  it  does  those  who  can.  For,  as 
an  idle,  thriftless,  or  uncivil  merchant  invites  the  establishment  of  a  rival 
store,  so  the  agent  may  invite  a  competing  railway  unless  he  proves  by  his 
work  and  methods  that  the  people  are  as  well  off  with  one  good  railway  and 
one  good  agent  as  they  would  be  with  more. 

To  obtain  the  best  results,  it  is  of  the  utmost  importance  that  proper 
rules  for  the  government  of  employes  and  regarding  station  service  should 
be  literally  and  absolutely  enforced.  If  they  can  not  or  ought  not  to  be 
enforced,  they  ought  not  to  exist. 

When  you  can .  explain  the  rules  to .  patrons  who  may  complain  of 
them,  you  should  do  so;  but  the  rules  of  your  company  must  be  enforced 
pleasantly  and  firmly.  However,  if,  in  the  judgment  of  anyone  whose  duty 
it  is  to  enforce  a  rule,  such  rule  can  not  or  ought  not  to  be  enforced,  he 
should  at  once  bring  it  to  the  attention  of  those  in  authority. 


RAILWAY  STATION  SERVICE 


GENERAL  RULES 


What  is  required  of  agents  ?  That  they  make  themselves  familiar  with 
all  the  rules  of  the  company,  particularly  those  which  in  any  way  relate  to 
their  duties;  they  must  not  divulge  the  company's  business  affairs  except 
to  the  proper  officers;  but  all  proper  information  must  be  cheerfully  given 
to  the  public. 

Name  their  responsibilities.  They  have  charge  of  their  company's 
books,  papers,  buildings,  sidings,  and  grounds  at  their  stations,  and  should 
see  that  all  records,  especially  tariffs,  are  properly  filed  for  convenient  ref- 
erence; they  must  at  all  times  see  that  good  order  is  maintained;  and  are 
held  responsible  for  the  safety  and  care  of  all  property  entrusted  to  the 
company;  for  the  courteous  behavior  and  proper  deportment  of  all  em- 
ployes in  the  transaction  of  its  business ;  and  to  see  that  the  station,  freight 
houses,  and  surroundings  under  their  charge  are  kept  clean,  tidy,  and  in 
safe  conditon  for  use. 

Meaning  of  blank  forms.  Agents  are  supplied  with  printed  forms  nec- 
essary for  the  transaction  of  their  business,  to  be  filled  out  according  to 
instructions.  Reports  are  not  accepted  on  forms  other  than  those  provided 
for  such  business,  and  agents  must  familiarize  themselves  with  the  printed 
instructions  thereon. 

Where  do  agents  receive  their  instructions  from?  Station  agents  are 
under  the  direction  of  the  superintendent.  They  will  comply  with  the 
instructions  issued  by  the  freight,  passenger  and  accounting  departments, 
and  by  all  general  officers  in  matters  connected  with  their  official  duties. 

What  business  is  not  intended  for  the  public?  Private  circulars  and 
special  instructions  are  not  intended  for  public  inspection,  and  must  be 
kept  private,  except  such  as  relate  to  interstate  traffic,  which  are  subject  to 
inspection  as  required  by  the  interstate  commerce  law. 

What  information  is  given  the  public?  All  proper  information  must 
be  cheerfully  given  to  the  public ;  but  agents  must  not  allow  their  books  to 
be  examined,  except  by  duly  authorized  employes  of  the  company. 

Requirements  for  all  communications.  All  communications  must 
receive  prompt  attention,  or  immediate  explanation  must  be  made  as  to 
cause  of  delav. 


8  TWENTIETH  CENTURY  MANUAL 

What  is  observed  in  company  correspondence?  Correspondence  and 
waybilling  instructions  should  be  carefully  preserved  by  agents  and  not 
handed  to  shippers  (unless  expressly  intended  for  them),  or  the  contents 
made  known  to  any  person  other  than  such  as  may  be  necessary  for  the 
guidance  or  instruction  of  the  employes  at  their  stations.' 

What  forms  the  history  of  any  subject?  Correspondence  connected 
together  forms  the  history  of  any  subject  and  must  not  be  separated ;  indi- 
viduals must  not  consider  the  letters  addressed  to  them  relating  to  the 
subject,  as  personal  property,  but  as  being  a  part  of  the  continuous  record 
which,  when  filed,  will  be  complete.  Copies  can  be  taken  of  such  letters  as 
may  be  desired,  but  the  original  must  remain  as  stated  above. 

Inquiries  and  department  correspondence.  Inquiries  for  rates  or  other 
information  are  not  to  be  lost  sight  of,  but  must  be  answered  at  the  earliest 
possible  moment.  Correspondence  for  the  various  departments  must  be 
properly  addressed  and  forwarded;  when  provided,  the  envelopes  printed 
for  the  purpose  must  be  used.  In  addressing  correspondence  to  the  different 
departments  the  number  of  the  file,  claim,  or  reference  should  always  be 
given  if  possible. 

Use  of  pencil.  Do  not  use  a  pencil  in  making  notations  on  tracers, 
notes  of  inquiry,  freight  bills,  or  other  papers.  The  practice  of  turning  over 
corners  of  papers,  or  letters,  and  making  notations  thereon  is  forbidden. 

How  should  neutrality  be  observed?  In  routing,  agents  should  give 
information  as  to  the  different  routes  with  which  their  railroad  connects, 
upon  request  by  shippers  or  passengers,  but  should  not  influence  them 
in  favor  of  any  particular  route,  except  that  preference  should  be  given  to 
that  through  route  which  gives  their  company  the  longest  haul,  and  which, 
at  the  same  time,  will  serve  the  interests  of  its  patrons  equally  well. 

What  is  observed  in  the  use  of  telegraph  ?  Agents  are  cautioned  against 
excessive  use  of  the  telegraph  wires.  Whenever,  without  detriment  to  the 
company's  interest  such  communication  can  be  made  by  train  mail,  it 
should  be  done. 

What  is  observed  in  securing  shipments?  Agents  will  make  every 
effort  consistent  with  their  duties  to  secure  all  freight  that  may  be  offered 
for  shipment,  for  which  the  company  can  furnish  transportation. 

In  routing,  what  do  agents  do?  It  is  expected  that  agents  will  give 
information  as  to  the  different  routes  with  which  their  road  connects,  when 
requested  to  do  so  by  shippers,  but  will  not  endeavor  to  influence  shippers 
in  favor  of  any  particular  route, 


RAILWAY  STATION  SERVICE 


POSTING  OF  TARIFFS,  CIRCULARS,  SPECIAL  RATES,  ETC. 


Issuance  of  tariffs.  Agents  will  be  furnished  with  necessary  supply 
of  tariffs,  in  force  from  time  to  time  at  their  respective  stations,  to  keep 
their  files  complete.  Agents  must  keep  these  tariffs  properly  posted,  in 
accordance  with  law,  so  as  to  be  accessible  to  the  public  and  conveniently 
inspected.  Agents  must  not  allow  tariffs  to  be  mutilated  or  destroyed. 
Any  damage  or  mutilation  of  these  tariffs  by  any  person  or  persons  is  a 
misdemeanor,  and  subject  to  a  fine  and  imprisonment  under  the  law. 

Agents  to  be  careful  regarding  conditions  of  tariffs.  Agents  will  be 
particular  to  examine  date  of  issue  and  the  date  that  all  tariffs  take  effect. 
If  there  is  any  delay  in  receiving  tariffs,  or  if  there  are  any  irregular ites  or 
discrepancies  discovered  in  the  tariffs,  which  will  prevent  agents  from  com- 
plying with  the  interstate  commerce  law  or  local  laws  of  their  state,  report 
of  same  will  at  once  be  made  to  the  general  freight  agent. 

What  is  done  upon  receipt  of  tariffs,  circulars  and  special  rates  ?  They 
are  carefully  and  properly  filed  for  easy  reference,  and  in  such  a  manner 
that  they  will  not  be  defaced.  Receipts  for  tariffs,  circulars,  etc.,  must  be 
signed,  stamped  with  station  stamp,  showing  date  received,  and  returned 
immediately. 

Relative  to  "Through"  rates.  When  through  rates  are  requested  to 
points  on  foreign  lines  not  covered  by  current  tariffs  on  file,  apply  to  division 
freight  agent. 

Give  duration  of  tariffs.  All  tariffs  remain  in  effect  until  cancelled  by 
issuance  of  another  tariff,  or  by  regular  cancellation  notice,  or  by  limitation. 

What  disposition  is  made  of  old  tariffs  and  instructions?  When  tariffs 
or  instructions  cease  to  be  in  force  they  should  be  preserved,  unless  other- 
wise specially  ordered,  and  bear  a  notation  across  the  face  referring  to  the 
superseding  issue,  or  be  stamped  CANCELLED.  They  form  a  part  of 
the  office  records  and  agents  will  be  held  to  strict  observance  of  the  rates 
and  instruction  in  such  issues. 

Relative  to  interstate  commerce  law  and  local  state  laws.  Copies  of  the 
amended  interstate  commerce  law  and  local  laws  of  their  state,  will  be  fur- 
nished to  agents,  and  agents  must  make  themselves  fully  acquainted  with 


10  TWENTIETH  CENTURY  MANUAL 

all  of  their  provisions,  as  they  are  held  personally  responsible  for  such 
laws  being  complied  with  at  their  station. 

PARTICULAR  ATTENTION  IS  CALLED  TO  THE  FOLLOWING 

RECENT  AMENDMENT  TO  THE  INTERSTATE 

COMMERCE  LAW. 

Section  6.  That  every  common  carrier  subject  to  the  provisions  of 
this  act  shall  print  and.  keep  open  to  public  inspection,  schedules  showing 
the  rates  and  fares  and  charges  for  the  transportation  of  passengers  and 
property  which  any  such  common  carrier  has  established,  and  which  are  in 
force  at  the  time  upon  its  route.  The  schedule  printed  as  aforesaid,  by  any 
such  common  carrier,  shall  plainly  state  the  places  upon  its  railroad  be- 
tween which  property  and  passengers  will  be  carried,  and  shall  contain  the 
classification  of  freight  in  force,  and  shall  also  state  separately  the  terminal 
charges  and  any  part  or  the  aggregate  of  such  aforesaid  rates,  fares  and 
charges. 

Such  schedules  shall  be  plainly  printed  in  large  type,  and  copies  for 
the  use  of  the  public  shall  be  posted  in  two  public  and  conspicuous  places 
in  every  depot  station  or  office  of  such  carrier  where  passengers  or  freight, 
respectively,  are  received  for  transportation,  in  such  form  that  they  shall 
be  accessible  to  the  public  and  can  be  conveniently  inspected. 

No  advance  shall  be  made  in  the  rates,  fares  and  charges,  which  have 
been  established  and  published  as  aforesaid,  by  any  common  carrier  in 
compliance  with  the  requirements  of  this  section,  except  after  ten  days' 
public  notice,  which  shall  plainly  state  the  changes  proposed  to  be  made 
in  the  schedule  then  in  force,  and  the  time  when  the  increased  rates,  fares, 
or  charges  will  go  into  effect;  and  the  proposed  changes  shall  be  shown  by 
printing  new  schedules,  or  shall  be  plainly  indicated  upon  the  schedules 
in  force  at  the  time,  and  kept  open  to  public  inspection.  Reductions  in 
such  previous  public  notice,  to  be  given  in  the  same  manner  that  notice  of 
an  advance  in  rates  must  be  given. 

And  when  any  such  common  carrier  shall  have  established  and  pub- 
lished its  rates,  fares  and  charges  in  compliance  with  the  provisions  of  this 
section,  it  shall  be  unlawful  for  such  common  carrier  to  charge,  demand, 
collect,  or  receive  from  any  person  or  persons  a  greater  or  less  compensa- 
tion for  the  transportation  of  passengers  or  property,  or  for  any  service  in 
connection  therewith,  than  is  specified  in  such  published  schedule  of  rates, 
fares,  and  charges  as  may  at  the  time  be  in  force. 


RAILWAY  STATION  SERVICE  11 

Section  10.  Any  common  carrier  subject  to  the  provisions  of  this  act, 
or  whenever  such  common  carrier  is  a  corporation,  any  officer  or  agent 
thereof,  or  any  person  acting  for  or  employed  by  such  corporation,  who,  by 
less  than  the  billing,  false  classification,  false  weighing,  or  false  report  of 
weight,  or  by  any  means  or  device,  shall  knowingly  and  willfully  assist,  or 
shall  willingly  suffer  or  permit,  any  person  or  persons  to  obtain  transpor- 
tation for  property  at  less  than  the  regular  rates  then  established  and  in 
force  on  the  line  of  transportation  of  such  common  carrier,  shall  be  deemed 
guilty  of  a  misdemeanor,  and  shall  upon  conviction  thereof  in  any  court  of 
the  United  States,  of  competent  jurisdiction  within  the  district  in  which 
such  offense  was  committed,  be  subject  to  a  fine  of  not  exceeding  five  thou- 
sand dollars,  or  imprisonment  in  the  penitentiary  for  a  term  of  not  exceed- 
ing two  years,  or  both,  in  the  discretion  of  the  court,  for  each  offense. 

Any  person  and  any  officer  or  agent  of  any  corporation  or  company, 
who  shall  deliver  property  for  transportation  to  any  common  carrier,  sub- 
ject to  the  provisions  of  this  act ;  or  for  whom  as  consignor  or  consignee  any 
such  carrier  shall  transport  property,  who  shall  knowingly  and  willfully, 
by  false  billing,  false  classification,  false  weighing,  false  representation  of 
the  consent  or  connivance  of  the  carrier,  its  agent  or  agents,  obtain  trans- 
portation for  such  property  at  less  than  the  regular  rates  then  established, 
and  in  force  on  the  line  of  transportation,  shall  be  deemed  guilty  of  fraud, 
which  is  hereby  declared  to  be  a  misdemeanor,  and  shall,  upon  conviction 
thereof  in  any  court  of  the  United  States,  of  competent  jurisdiction  within 
the  district  in  which  such  offense  was  committed,  be  subject  for  each 
offense  to  a  fine  of  not  exceeding  five  thousand  dollars,  or  imprisonment 
in  the  penitentiary  for  a  term  of  not  exceeding  two  years,  or  both,  in  the 
discretion  of  the  court,  fo.r  each  offense. 

If  any  such  person,  or  any  officer  or  agent  of  any  such  corporation  or 
company,  shall  by  payment  of  money  or  any  other  thing  of  value,  solicita- 
tion or  otherwise,  induce  any  common  carrier  subject  to  the  provisions  of 
this  act,  or  any  of  its  officers  or  agents,  to  discriminate  unjustly  in  his,  its 
or  their  favor,  as  against  any  other  consignor  or  consignee  in  the  transpor- 
tation of  property,  or  shall  aid  or  abet  any  common  carrier  in  any  such 
unjust  discrimination,  such  person,  or  such  officer  or  agent  of  such  corpora- 
tion or  company  shall  be  deemed  guilty  of  a  misdemeanor,  and  shall,  upon 
conviction  thereof  in  any  court  of  the  United  States,  of  competent  juris- 
diction within  the  district  in  which  such  offense  was  committed,  be  subject 
to  a  fine  of  not  exceeding  five  thousand  dollars,  or  imprisonment  in  the 
penitentiary  for  a  term  of  not  exceeding  two  years,  or  both,  in  the  discre- 


12  TWENTIETH  CENTURY  MANUAL 

tion  of  the  court,  for  eacli  offense ;  and  such  person,  corporation  or  company 
shall  also,  together  with  said  common  carrier,  be  liable,  jointly  or  sever- 
ally, in  an  action  on  the  case,  to  be  brought  by  any  consignor  or  consignee 
discriminated  against,  in  any  court  of  the  United  States,  of  competent 
jurisdiction,  for  all  damages  caused  by  or  resulting  therefrom. 

Notes.  It  is  not  practicable,  however,,  in  all  cases  to  supply  agents 
with  all  tariffs  published  jointly  with  connecting  lines,  etc.,  and  agents  at 
junctions  or  other  points,  where  instructed  to  do  so,  will  note  on  waybills 
the  initials  of  their  traffic  manager,  general  freight  agent  or  assistant  gen- 
eral freight  agent,  as  directed,  and  these  initials  may  be  accepted  as  au- 
thority by  receiving  agents  and  so  used. 

The  auditors  of  freight  accounts  cannot  accept  billing  on  any  interstate 
business  at  figures  not  covered  by  a  tariff  regularly  issued  by  the  general 
freight  office,  and  agents  must  not  be  instructed  to  use  rates  on  such  (in- 
terstate) business  not  covered  by  published  tariffs.  On  local  state  busi- 
ness, figures  not  covered  by  G.  F.  0.  issues  can  be  accepted  by  the  auditors 
only  on  direct  instructions  from  above-named  officials,  who  should  promptly 
advise  the  auditors  of  all  such  special  arrangements  (on  local  state  traffic) 
when  made.  In  order  that  this  may  be  properly  done,  division  freight 
agents,  general  agents  or  assistant  general  agents  whose  headquarters  are 
not  at  their  general  freight  office,  when  giving  special  instructions  to  agents 
or  authorizing  them  to  use  initials  as  above,  must  immediately  notify  their 
general  freight  agent  of  the  action  taken,  giving  reasons,  and  when  similar 
instructions  are  given  by  an  official  on  interline  business,  advice  must  be 
given  immediately  to  the  general  freight  agent  of  the  other  line  or  lines 
interested. 

AGENTS  AND  OFFICERS  WILL  BE  HELD  STRICTLY  RESPONSI- 
BLE FOR  ANY  VIOLATION  OF  THE  LAWS,  OR  FOR 
ERROR  IN  RATES  USED. 

When  rates  are  named  by  telegram  or  letter,  agents  should  understand 
that  the  rates  so  given  are  for  immediate  use  only,  unless  the  instruction 
given  with  the  quotation  specifically  provides  otherwise.  If  movement  of 
freight  in  such  cases  is  continuous,  or  if  similar  shipments  are  offered  at 
later  date,  and  regular  issue  to  cover  has  not  been  received,  agents  must 
ascertain  whether  the  quotation  will  apply  on  such  later  shipments  before 
using  it  again.  Interested  parties  should  be  advised  to  this  effect. 


RAILWAY  STATION  SERVICE  13 

FREIGHT  DEPARTMENT. 


RECEIVING  PROPERTY  FOR  TRANSPORTATION. 

What  is  the  business  of  the  freight  department?  To  secure  freight  traf- 
fic and  to  prescribe  rates,  rules,  and  regulations  which  shall  govern  the 
transportation  thereof. 

Under  what  conditions  is  freight  received  for  transportation?  Freight 
will  be  received  for  transportation  only  under  the  terms  -and  conditions 
specified  in  the  classification,  tariffs,  bills  of  lading,  and  the  rules  of  the 
company. 

Wlien  shipper  refuses  to  comply  with  your  rules.  Explain  to  him  that 
freight  can  only  be  accepted  for  transportation  under  the  terms  and  condi- 
tions specified  in  your  company's  classifications,  tariffs,  and  general  rules. 
Under  such  circumstances  agents  are  authorized  to  decline  to  receive 
freight,  but  they  must  immediately  notify,  when  practicable,  either  the 
division  freight  agent  or  the  general  freight  agent. 

Duty  of  agent  where  freight  is  being  diverted.  If  a  shipper  or  receiver 
is  diverting  freight  from  the  company  for  any  cause,  or  a  dispute  arises  be- 
tween an  employe  and  a  patron  of  the  road  over  any  transaction,  a  state- 
ment of  the  facts  should  be  promptly  sent  to  the  division  freight  agent. 

Possible  loss  of  prospective  shipments.  In  case  of  prospective  ship- 
ments that  agents  may  be  unable  to  secure,  the  division  freight  agent  should 
be  notified. 

Receiving  combustible  freight.  "When  shipments  of  bisulphide  of  car- 
bon are  received  for  transportation  over  your  company's  lines,  immediate 
advice  must  be  given  the  division  superintendent,  who  will  arrange  for  for- 
warding of  same  as  "Combustible  and  Inflammable  Freight." 

II  ow  are  oils  and  liquors  packed?  Oils  and  liquors  in  cans,  glass, 
demijohns,  or  jugs  will  not  be  received  unless  packed  in  kegs,  boxes,  bas- 
kets, jackets  or  crates. 

Receiving  freight  for  interior  points.  Freight  for  interior  points  (not 
on  the  line  of  any  railroad)  must  not  be  received  from  connecting  line,  nor 
from  local  shippers,  unless  the  transfer  bill,  or  the  shipping  order  shows 
clearly  the  station  where  the  shipment  is  to  leave  the  railroad. 


14  TWENTIETH  CENTURY  MANUAL 

When  can  commercial  travelers'  or  other  baggage  be  carried  on  freight 
trains?  When  impracticable  to  check  as  baggage  commercial  travelers' 
trunks,  sample  cases  or  other  baggage  belonging  to  passengers  riding  on 
freight  trains,  such  baggage  may  be  billed  as  freight  on  regular  waybills 
between  points  on  your  own  company's  lines,  unless  otherwise  ruled;  ship- 
ments to  be  at  "Owner's  Risk,"  and  accompanied  by  owner  or  shipper. 
Usual  baggage  allowance  as  prescribed  by  the  passenger  department  will 
be  waybilled  free.  On  shipments  weighing  in  excess  of  the  usual  baggage 
allowance,  agents  will  show  the  gross  weight  on  waybill,  and  bill  the  excess 
at  regular  excess  baggage  rates. 

How  and  when  shipping  order  should  be  given.  Agents  will  require 
that  shipping  order  be  given  in  writing  at  time  freight  is  delivered  for 
shipment. 

Care  of  loose  articles  shipped  with  vehicles.  When  vehicles  not  boxed 
or  crated  are  shipped,  agents  must  see  that  loose  articles,  such  as  cushions, 
harness,  whips,  rugs,  etc.,  are  specified  on  shipping  order  and  waybill. 

Freight  received  at  flag  stations.  Freight  delivered  to  the  company 
for  shipment  at  a  flag  station  will  be  at  owner's  risk  until  loaded,  and  will 
be  receipted  for  only  as  checked  by  the  conductor. 

Meaning  of  shipping  order.  A  shipping  bill  must  show  name  of  con- 
signee, consignor,  destination,  marks,  and  full  description  of  freight.  Care 
should  be  taken  to  give  county  and  state  and,  in  case  of  large  cities,  the  street 
address. 

Advanced  charges.  In  no  instance,  unless  otherwise  specially  in- 
structed, will  agents  advance  any  portion  of  the  invoice  value  of  any  prop- 
erty delivered  them  for  shipment;  nor  will  they  put  any  sum  upon  their 
waybills  as  "Advanced  Charges"  with  the  understanding  that  such  ad- 
vances are  to  be  paid  shipper  when  collected  from  consignee.  Agents  will 
under  no  circumstances  advance  more  than  one-half  what  in  their  judg- 
ment the  property  would  sell  for  at  auction. 

Care  of  freight  in  company's  possession.  Agents  must  take  care  of 
freight  in  their  possession,  even  though  not  receipted  for,  the  same  as  if 
receipt  had  been  given. 

What  is  done  when  connecting  line  offers  freight  to  fie  loaded  in  refrig- 
erator cars?  Shipment  may  be  received,  provided  refrigerator  service  can 
be  given,  or  cold  storage  is  available;  otherwise  shipment  should  be  re- 
turned to  connecting  line,  with  the  information  that  same  cannot  be  ac- 
cepted with  the  understanding  that  refrigerator  service  will  be  given.  In 


RAILWAY  STATION  SERVICE  15 

freight  is  taken  under  condition  that  no  refrigerator  service  is  given, 
L'asure  of  such  notation  must  be  made. 

What  should  agent  demand  in  receipt  for  freight  from  connecting 
lines?  Regular  freight  bills,  before  forwarding  freight,  and  not  receipt 
for  freight  accompanied  by  bills  bearing  such  notations  as  "Memorandum 
Bill,"  "Searching  Bill,"  "Regular  Bill  to  Follow,"  "Weight  and  Charges 
to  Follow,"  etc.  In  accepting  freight  from  connecting  lines,  agents  must 
see  that  the  transfer  bills  or  interline  waybills  show  the  exact  condition  of 
the  freight.  Notations  showing  damage  or  shortage  must  be  specific.  Pack- 
ages which  have  the  appearance  of  having  been  tampered  with,  or  recoop- 
ered,  should  be  opened,  contents  checked,  and  receipt  given  accordingly. 

How  are  changes  in  routing  made  ?  For  freight  delivered  to  a  company 
for  which  routing  instructions  have  been  given  by  shipper,  such  instruc- 
tions should  not  be  changed,  except  by  written  order  from  shipper  accom- 
panied by  original  shipper's  receipt,  or  by  order  from  freight  claim  agent. 

Guarantees.  When  guarantee  of  freight  charges  is  required  it  must 
appear  on  shipping  order;  or,  in  case  of  freight  from  connecting  line,  on 
transfer  bill  or  interline  waybill.  Forwarding  agents  will  be  held  responsi- 
ble for  guarantees. 

How  do  you  treat  returns  or  reshipment  of  freight?  In  all  respects 
as  a  new  shipment.  A  consignee  wishing  to  return  or  reship  freight  must 
pay  charges  thereon,  receipt  for  same,  and  furnish  a  shipping  order  in  the 
usual  form,  making  the  reshipment  in  all  respects  a  new  shipment.  Agents 
should  not  pay,  as  advanced  charges,  the  freight  collected  on  the  original 
shipment  without  proper  authority. 

Same  regarding  agricultural  implements.  When  new  agricultural  im- 
plements, vehicles,  farm  machinery  and  binding  twine  are  offered  for  re- 
shipment,  agents  may  advance  the  actual  freight  collected  on  the  original 
shipment  when  approved  by  the  division  freight  agent,  but  "Advances" 
must  not  be  made  on  other  freight  without  first  securing  authorization 
from  the  general  freight  office,  and  authority  for  paying  such  "Advance" 
must  be  had  for  each  individual  shipment. 

Can  consignee  or  destination  of  freight  be  changed  before  freight  has 
gone  forward?  When  freight  is  delivered  to  a  company  for  transportation, 
it  is  the  property  of  the  consignee  (or  destination)  and  must  be  forwarded 
as  soon  as  possible.  //  freight  has  not  been  forwarded,  change  of  consignee 
or  destination  of  shipment  may  be  made  by  agent  upon  written  order  from 
shipper  and  surrender  of  the  original  bill  of  lading  or  receipt,  when  a  new 
bill  of  lading  or  receipt  showing  correct  consignee  and  destination  must 


16  TWENTIETH  CENTURY  MANUAL 

be  issued.  The  original  bill  of  lading,  or  receipt,  taken  up  should  be  filed 
with  written  order. 

Changing  consignee  or  destination  after  freight  has  gone  forward,  and 
bill  of  lading  or  shipper's  receipt  issued.  After  freight  has  gone  forward, 
changes  may  be  made,  or  delivery  withheld  by  order  of  the  general  freight 
department  or  freight  claim  department.  Agent  should  wire  freight  claim 
agent  the  desire  of  the  shipper,  advising  him  that  original  bill  of  lading 
has  been  surrendered,  but  must  not  issue  a  new  bill  of  lading.  On  receipt 
of  advice  from  freight  claim  agent  that  the  changes  requested  by  shipper 
have  been  made,  note  such  changes  in  red  ink  on  original  receipt,  or  bill 
of  lading,  and  return  to  shipper.  If  destination  is  changed,  or  freight  is 
returned  to  shipper,  a  guarantee  of  all  charges  at  ultimate  destination  must 
be  furnished  by  shipper,  on  receipt  of  which  the  freight  may  be  rebilled  to 
the  new  destination  with  all  charges  following.  If  quick  action  is  impera- 
tive, agent  should  intercept  the  freight,  order  it  held  for  instructions,  and 
advise  freight  claim  agent  of  action  taken. 

What  if  shipper  cannot  furnish  original  bill  of  lading  or  shipper's  re- 
ceipt? While  it  is  necessary  to  take  up  original  bill  of  lading  in  order  to 
make  the  company  absolutely  safe,  if  shipper  is  unable  to  produce  same, 
and  is  known  to  be  responsible  by  the  agent  a  "Keconsignment  Agreement" 
may  be  made,  and  freight  claim  agent  advised  accordingly. 

Same  when  consigned  to  order.  Consignee  or  destination  must  not 
be  changed  on  a  shipment  consigned  to  "Order"  unless  the  original  bill  of 
lading  is  surrendered. 

What  is  done  in  case  marks  on  packages  differ  from  billing?  When 
marks  on  packages  differ  from  billing  as  to  the  name  of  consignee,  destina- 
tion or  route,  agent  must  hold  shipment,  or  at  once  notify  the  billing  agent 
of  the  discrepancy,  and  obtain  correct  directions  for  delivery.  If  perisha- 
ble freight,  the  agent  must  communicate  with  billing  station  by  wire  when 
reply  cannot  be  obtained  within  reasonable  time  by  mail. 

Freight  between  two  foreign  countries  passing  through  United  States. 
Shipments  between  two  foreign  countries  passing  through  the  United 
States  are  required  to  be  bonded  through  the  United  States,  and  a  customs 
manifest  showing  values,  marks,  weight  and  description,  certified  to  by  a 
customs  official  must  accompany  each  shipment  attached  to  the  original 
waybill. 

Export  freight  via  Canada  or  Mexico.  Freight  from  points  in  the 
United  States  to  foreign  countries  should  be  accompanied  by  the  shipper's 
manifest,  which  shall  specify  the  kind,  quantity,  marks  and  value  of  each 


RAILWAY  STATION  SERVICE  17 

i 

article;  the  accuracy  of  this  manifest  must  be  certified  to  by  the  shipper 
or  his  agent.  Notation  must  be  made  on  waybill  that  shipper's  manifest  is 
attached,  and  agent  at  junction  must  deliver  the  shipper's  manifest  to 
connecting  line  with  freight  bill  and  make  similar  notations  on  same.  If 
shippers  prefer,  they  can  send  their  manifest  by  United  States  mail  to  the 
collector  of  customs  at  the  frontier  port,  but  to  obviate  delay  to  the  freight 
it  is  recommended  that  the  manifest  be  intrusted  to  the  railroad  to  accom- 
pany the  freight.  If  shippers  prefer  to  mail  their  manifests  to  collector  of 
customs,  the  following  notation  must  be  made  on  waybills :  Certified  ship- 
per's manifest  forwarded  to  customs  officer  at by  U.  S.  mail. 

Blank  manifest  forms  will  be  furnished  upon  application.  For  an  exact 
copy  of  the  law  on  export  traffic  into  foreign  countries  see  "Special  Rules 
and  Regulations." 

Receiving  distilled  spirits  and  malt  liquors.  The  company  does  not 
receive  for  transportation  any  cask  or  package  containing  five  or  more  gal- 
lons of  distilled  spirits,  or  any  quantity  of  malt  liquors,  unless  the  same  is 
properly  stamped  and  branded  as  required  by  law.  Employes  handling 
such  freight  must  be  careful  not  to  deface  or  remove  any  stamps  or  brands. 
Note.  This  rule  does  not  apply  to  wines  or  imported  liquors  remaining 
in  original  packages.  , 

Extracts  from  the  United  States  revenue  law.  The  United  States 
revenue  law  provides  that  "No  person  shall  remove  any  distilled  spirits  at 
any  other  time  than  after  sunrise,  and  before  sunset,  in  any  cask  or  pack- 
age containing  over  ten  (10)  gallons,  from  any  premises  or  building  in 
which  same  may  have  been  distilled,  redistilled,  rectified,  compounded, 
manufactured  or  stored."  This  law  applies  to  corporations  as  well  as  to 
individuals,  and  to  carloads  as  well  as  smaller  quantities.  Employes  of  the 
company  are  positively  forbidden  to  remove  such  casks  or  packages,  or 
switch  cars  loaded  with  same  from  premises,  as  above  named,  within  the 
prohibited  hours. 

FREIGHT  REQUIRING  PREPAYMENT. 

A.  Freight  destined  to  a  station  where  there  is  no  agent,  commonly 
called'  flag  stations. 

5*    Freight  on  which  the  classification  requires  prepayment  of  charges. 

C.  Freight  which  would  not,  at  forced  sale,  sell  for  enough  to  cover 
freight  charges  at  destination. 

D.  Perishable  freight  of  all  kinds  where  not  guaranteed. 

E.  Household  goods  in  less  than  carloads  destined  to  foreign  lines. 


18  TWENTIETH  CENTURY  MANUAL 


y 


SHIPPING  ORDERS,  RECEIPTS  AND  BILLS  OF  LADING. 


Shipping  bill.  All  freight  received  should  be  accompanied  by  a  ship- 
ping bill,  furnished  by  either  the  company  or  the  shipper,  giving  in  detail 
the  following  information,  viz: 

A.  Station  at  which  the  freight  is  offered  for  shipment. 

B.  Date  upon  which  delivery  to  the  company  is  completed^ 

C.  Name  of  the  person,  firm  or  company  bywhom^^  the  freight  is 
shipped. 

D.  Name  of  the  station  jgjwhich  the  freight  is  to  be  transported  by 
your  company. 

E.  Name  of  the  transportation  company  to  which  the  freight  is  to 
be  delivered  at  its  junction  with  your  company,  when  the  freight  is*  to  be 
destined  to  a  point  beyond  your  company's  lines,  and  the  shipper  designates 
the  route,  and  point  of  contact  with  connecting  line. , 

F.  Name  of  consignee,  marks  and  final  destination  of  the  shipment 
in  full,  giving  county,  state  or  territory,  also  any  specific  routing  instruc- 
tions given  by  the  shipper;  when  the  freight  is  destined  to  a  point  not 
reached  by  any  transportation  company  the  station  to  which  it  is  to  be  trans- 
ported ;  also,  if  the  freight  is  consigned  "Order  of  or  "Notify"  the  full  name 
and  address  of  the  party  to  be  notified.    AbbreviationsjailPt  n^t  l^-"«^ 

G.  Number  of  packages. 
H.     Description  of  articles. 
7.     Weight. 

J.  Initials  and  the  number  of  the  car,  when  the  freight  has  been 
loaded  prior  to  the  time  the  shipping  bill  is  made. 

Note.  A  shipping  bill  must  be  furnished  for  freight  reshipped;  also 
for  all  freight  consigned  to  the  railway  company.  Agents  must  see  that 
the  freight  is  properly  marked  in  accordance  with  the  information  required 
in  the  shipping  bill.  All  old  marks  must  be  obliterated.  No  shipment  must 
bear  any  address  other  than  that  required  to  carry  it  to  its  proper  destination 
as  given  in  the  shipping  bill. 

What  notations  should  appear  on  the  face  of  the  shipping  bill?  When 
it  is  desired  that  the  freight  be  shipped  at  an  agreed  valuation  the  notation, 
"Valuation,  $ per -"  must  be  noted  across  the  face  of  the  shipping 


RAILWAY  STATION  SERVICE  19 

bill.  All  other  conditions  under  which  the  freight  is  received  for  shipment 
must  also  be  noted,  such  as,  "Owner's  Risk,"  "Company's  Risk,"  "Released," 
"Charges  Guaranteed,"  Etc. 

Conditions  of  acceptance  to  be  noted.  If  shipper  refuses  to  sign  the 
release  or  other  special  contract  required  to  be  executed  in  connection  with 
the  terms'  and  conditions  under  which  the  freight  is  received  for  shipment, 
notation  to  that  effect  must  be  made  across  the  face  of  the  shipping  bill. 

What  if  condition  of  freight  becomes  a  factor?  In  the  event  the  condi- 
tion of  the  freight  becomes  a  factor  in  determining  the  weight  or  rate  to  be 
used  in  computing  the  charges,  the  notation,  "Said  to  be  Green,"  "Said  to 
bo  Dry,"  etc.,  must  be  made.  The  notation,  "In  Wood,"  "In  tin,"  "In  bun- 
dles," "In  bales,"  "Corded,"  "Strapped,"  "Knocked  Down,"  "Set  Up,"  etc., 
jin^jull  or  abbreylaied.^.  must  also  be  made  on  the  face  of  the  shipping  bill, 
when  the  classification  provides  for  different  rates,  in  accordance  with  the 
preparation  or  packing  of  the  shipment. 

Freight  subject  to  climatic  conditions.  When  freight  is  liable  to  be  in- 
jured thereby,  is  received  during  excessively  hot  or  cold  weather,  or  in  storms 
of  rain  or  snow,  the  fact  must  be  noted  on  the  shipping  bill,  and  if  it  is  evi- 
dent that  the  freight  cannot  be  sent  forward  without  further  damage  in 
any  way  its  condition  must  be  noted  upon  the  shipping  bill. 

When  freight  is  received  in  old  packages.  When  freight  is  received  in 
old  packages  which  appear  to  have  been  recoopered,  or  when  the  handling 
of  packages  discloses  the  fact  that  the  contents  are  in  a  loose  condition,  or 
but  partially  full,  or  when  it  appears  to  have  been  damaged  in  any  way,  its 
condition  must  be  noted  upon  the  shipping  bill. 

Other  notations.  When  the  rules  of  the  company  permit,  the  shippers 
so  desire,  proper  notation  must  be  made  upon  the  face  of  shipping  bill  when 
it  is  desired  that  freight  be  delivered  "On  Track,"  "Elevator,"  "Graded," 
etc.j  or  when  it  is  to  be  stopped  at  any  intermediate  point  to  be  "Shelled," 
"Cleaned,"  "Milled,"  "Stored,"  "Fed,"  "Finish  Loading,"  "Part  Unload," 
or  to  be  otherwise  manipulated. 

What  is  observed  in  checking  freight  ?  Freight  must,  when  practicable, 
be  checked  with  the  shipping  bill  to  see  that  all  the  articles  enumerated 
thereon  are  received,  and  that  the  condition  of  the  freight  corresponds  with 
the  notations  made  thereon.  When  freight  is  loaded  by  the  shipper  and  is 
not  counted  or  checked  by  an  employe  of  the  company,  the  notation  "Ship- 
per's Count,  Tally  and  Loading"  must  be  made,  in  addition  to  which  the 
notation,  "More  or  Less"  must  be  made  when  the  quantity  is  specified  by 


20  TWENTIETH  CENTURY  MANUAL 

the  shipper.  When  freight  is  not  checked  by  an  employe  of  the  company 
the  fact  must  be  noted  upon  the  shipping  bill. 

Blank  spaces  to  le  filled.  All  shipping  bills  should  be  filled  up  and 
signed  by  the  shipper.  In  the  event  he  is  unable  to  write,  necessary  assist- 
ance must  be  rendered  him.  The  shipping  bill  must  be  read  over  to  him, 
after  which  he  will  be  required  to  make  his  "X"  which  must  be  duly  attested. 

Prepayments.  In  the  event  the  shipper  desires  to  pay  the  charges  on 
any  shipment,  the  amount  received  to  be  applied  for  this  purpose  must  be 
noted  on  the  face  of  the  shipping  bill.  If  an  amount  is  paid  to  the  shipper 
to  be  waybilled  as  advanced  charges,  the  ^amount  paid  also  must  be  noted 
thereon.  As  for  example:  $1.35  paid  to  be  applied  in  prepayment  of 
charges,"  or  "$2.75  advanced  to  shipper,"  specifying  for  what  purpose. 

Shipping  bills  to  be  numbered.  All  shipping  bills  must  be  numbered 
consecutively,  commencing  with  No.  1  at  the  beginning,  of  each  day  or 
month. 

Note.  At  stations  where  a  large  number  of  shipments  are  received  each 
day,  the  custom  of  consecutively  numbering  the  shipping  bills  by  days  will 
be  found  more  convenient.  At  small  stations,  however,  the  monthly  system 
of  numbering  will  answer  every  purpose.  They  must  then  be  filed  in  nu- 
merical order  so  that  they  may  be  readily  referred  to  at  any  future  time. 
They  form  an  important  part  of  the  station  records,  and  their  preservation 
is  necessary  for  the  protection  of  the  agent  and  the  company.  When  prac- 
icable,  the  number  of  the  waybill  should  be  entered  on  the  face  of  the  ship- 
ping bill. 

Changes  after  freight  has  gone  forward.  Endeavor  to  have  the  wishes 
of  the  shipper  complied  with  according  to  the  ruling  found  elsewhere  on 
"Changes  after  freight  has  gone  forward."  In  no  event  must  the  agent 
guarantee  that  the  change  will  be  made  until  he  is  advised  to  that  effect. 


EAILWAY  STATION  SERVICE  21 


SHIPPING  BILLS  SUPPLEMENT. 


Referring  to  paragraph  "H"  page  18. 

All  shipments  must  be  fully  and  accurately  described  in  accordance 
with  the  terms  used  in  the  classifications  governing. 

Referring  to  paragraph  "I"  page  18. 

When  the  actual  weight  cannot  be  arrived  at,  and  there  is  no  track 
or  other  scales  upon  which  the  freight  can  be  weighed  at  or  between  for- 
warding and  receiving  stations,  and  the  classifications  or  tariffs  do  not  pro- 
vide for  an  estimated  weight,  invoice  or  weights  arrived  at  by  using  the 
tables  or  estimated  weights  found  elsewhere  herein,  must  be  inserted. 
When  other  than  actual  weights  are  used,  the  notation,  "Invoice"  or  "Es- 
timated," must  be  made.  All  weights  are  subject  to  correction. 

The  foregoing  is  not  intended  to  abrogate  any  special  instructions 
authorizing  the  use  of  connecting  line,  mine  or  other  weights. 

Referring  to  paragraph  head  "note"  on  page  18. 

All  material,  supplies,  etc.,  belonging  to  the  railway  company  must 
be  consigned  to  it,  in  care  of  the  officer  or  employe  to  whom  delivery  is 
to  be  made  at  destination. 


22 


TWENTIETH  CENTURY  MANUAL 


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RAILWAY  STATION  SERVICE  23 


24 


TWENTIETH  CENTURY  MANUAL 


SHIPPING   BILL. 

These  blanks  are  for  the  use  of  parties  shipping  property 
at  Stations  without  Agents,  and  will  be  furnished  to  ship- 
pers on  application.  They  must  be  made  in  triplicate  —  two 
for  the  Conductor  and  one  for  the  Shipper. 


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RAILWAY  STATION  SERVICE  25 


Form  281    4-2-07    25  M     P 


SHIPPING  BILL 


To  .............................................................................  Station^ 


Car  No. 


Taken  from 190 

Left  at 190 

Train Conductor. 

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Taken  from 190 

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Taken  from 190 

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Conductor  must  fill  in  stations  and  dates  of  above  blanks. 


26  TWENTIETH  CENTURY  MANUAL 


RELEASES. 


What  freight  is  subject  to  a  release  ?  All  freight  so  described  under  the 
classification  to  be  released,  except  when  shipper  has  "Annual  Release." 

What  is  an  annual  or  special  release  ?  A  release  obtained  from  shipper 
at  a  point  from  which  frequent  shipments  of  such  classified  freight  is  made. ' 
The  agent  obtains  from  the  shipper  an  annual  release  in  duplicate,  for- 
warding the  original  to  the  freight  auditor  and  retaining  the  duplicate  for 
office  record. 

How  are  annual  release  shipments  usually  recorded?  By  notation  to 
that  effect  on  shipping  bill  and  waybill. 

Requirement  of  release  and  contracts.  All  releases  and  contracts  re- 
quired in  forwarding  freight  must  be  fully  and  properly  made  out. 


RAILWAY  STATION  SERVICE  27 


RELEASE  SUPPLEMENT. 


When  freight  is  accepted  as  an  agreed  valuation,  "Owner's  risk/'  "Com- 
pany's risk,"  "Released,"  etc.,  or  when  charges  are  "Guaranteed,"  proper 
notation  must  be  made  upon  the  receipt  for  freight. 

In  the  event  the  rules  and  regulations  of  the  traffic  department  re- 
quire a  release  or  other  special  contract  to  be  executed  in  connection  with 
any  shipment  of  freight,  and  the  shipper  refuses  to  sign  the  contract,  the 
matter  must  be  promptly  referred  to  the  general  freight  agent  for  in- 
structions, and  the  freight  must  not  be  accepted  for  shipment  until  in- 
structed to^do  so  by  him. 

Notations  on  way  .bill.  The  conditions  under  which  the  property  is 
accepted  for  shipment,  such  as  "Released,"  and  so  on,  whenever  separately 
considered  in  the  classification,  or  when  they  are  factors  in  determining 
the  rate,  must  be  noted  on  the  way  bill. 

When  shipper  refuses,  to  sign.  If  shippers  refuse  to  sign  the  release 
or  other  special  contract  required  to  be  executed  in  connection  with  the 
terjns  and  conditions  under  which  the  freight  is  received  for  shipment, 
notation  to  that  effect  must  be  made  across  the  face  of  the  shipping  bill. 


28 


TWENTIETH  CENTURY  MANUAL 


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TWENTIETH  CENTURY  MANUAL 

GENERAL  RELEASE 

Is  an  agreement  entered  into  whereby,  on  account  of  special  rates 
given  by  the  Railway  companies,  the  shipper  agrees  to  release  the 
company  from  certain  liabilities  for  loss  or  damages. 


Freight  Department 


Waterloo,  Iowa,  Station,  _  APril  10>  1QO  e- 

This  Agreement,  made  this  day,  between  the 

THROUGH  AND  DAILY  RAIL  ROAD  COMPANY, 
PARTY  OF  THE  FIRST  PART,  for  itself  and  connecting  lines, 
an(j  John  Jones,  shipper  and 

PARTY  OF  THE  SECOND  PART, 

witnesseth :  For  and  in  consideration  of  the  -price,  viz :  Released 
Tariff  Rates,  subject  to  the  different  classifications  now  in  use,  or 
which  may  come  in  use,  during  the  existence  of  this  contract,  at 

which  said  company    agrees  to    transport ^  Car 

Carriages 

by  its  lines  from  or  to  any  Station  on  the  lines  of  the  Through  and 
Daily  Rail  Road  Company,  or  to  or  from  any  Station  on  the  line  of 
any  Railroad  Company  with  which  the  road  of  the  said  first  party 
connects,  it  is  hereby  mutually  agreed  that  the  said  companies 
shall  not  be  liable  for  any  damage  said  property  may  sustain  from 
breakage,  or  from  being  damaged  by  fire,  or  water,  or  any  other 
cause  whatever — Except  such  as  may  result  from  collision  of  trains; 
or  cars  being  thrown  from  the  track,  and  that  no  action  for  any 
damages  shall  be  prosecuted,  except  against  the  company  upon 
whose  road  the  same  shall  have  occurred.  This  contract  is  to 
extend  and  apply  to  all_  Carriages 

or  articles  coming  under  that  head  which  are  specified  at  released 
rates  in  the  classifications  governing  shipments  between  the  points 
concerned,  shipped  by  or  to  party  of  the  second  part  up  to 

190         and  with  this  provision,  that  either 

party  may,  at  pleasure,  annul  this  contract,  by  giving  ten  days' 
written  notice  of  intention  to  do  so. 

THROUGH  AND  DAILY  RAIL  ROAD  COMPANY 

John  Jones, 


By 


Shipper. 


RAILWAY  STATION  SERVICE  31 

FURNITURE   RELEASE 

Is  the  form  of  agreement  entered  into  relative  to  shipment  of  furniture  and 
especially  releases  the  company's  liability  for  loss  or  damage. 

F9 

Emmetsburg,  Iowa,      station  May  10>  190  6' 

In  Consideration  of  the  price  (Special  Rates  on  Car-Loads  and 
First-Class  Rates  on  less  quantities)  at  which  the  Through  &  Daily  BAiL. 
ROAD  COMPANY  hereby  agrees  to  transport  a  quantity  of  Household 
Goods,  Furniture,  or  Emigrants'  Movables  (including  Live  Stock,  if  any  in  the 

Car)  from    Emmetsburg,  Iowa,    Statl-OT1  ^Council  Bluffs,  Iowa,  station, 

the  same  being  consigned  tn       H-  M-  Spencer,      T          John  Jones, 

the  Consignor,  hereby  release  the  said  Company,  and  all  other  Railroads 
and  Transportation  Companies,  over  whose  lines  the  above  property 
may  pass  to  destination,  from  all  liability  from  any  loss  or  damage  said 
property  may  sustain  in  excess  of  $5  per  100  Ibs.,  and  I  hereby  guar- 
antee all  charges  for  freight  on  connecting  lines  to  destination. 

John  Jones, 

Consignor. 

N.  B.— When  household  goods,  etc.,  are  shipped  at  rate  based  on  valuation  of  $5  per  hun- 
dred pounds,  agents  will  require  the  owner  or  consignor  to  sign  this  agreement,  and  when  signed 
same  must  be  kept  on  file  at  forwarding  station.  Agent  must  then  note  on  Way  Bill  "Released  to 
valuation  of  $5  per  hundred  pounds." 

How  is  the  release  executed  f  In  duplicate,  the  original  attached 
to  the  way-bill  to  accompany  freight  to  destination  and  the  dupli- 
cate filed  at  station. 


32  TWENTIETH  CENTURY  MANUAL 


GUAEANTEES. 


Under  what  conditions  is  perishable  property  taken?  That  all  freight 
charges  to  destination  are  prepaid  or  guaranteed  in  writing  by  a  respon- 
sible party.  Various  forms  of  guarantees  are  used,  owing  to  the  conditions. 
Where  agents  have  special  blanks  they  should  be  used;  where  these  are  not 
in  stock  they  should  write  "Charges  Guaranteed"  on  the  bill  of  lading  or 
other  receipt  given  shipper.  Forwarding  agents  will  be  held  responsible 
for  guarantees  and  must  not  accept  same  from  irresponsible  parties.  When 
freight  on  which  charges  should  be  guaranteed  is  received  from  another 
company,  agent  must  require  the  guarantee  of  connecting  line  and  should 
not  accept  that  of  original  shipper  alone;  such  guarantee  should  cover  all 
charges  to  destination,  and  all  guarantees  should  be  in  writing. 

Should  guarantees  accompany  freight  returned  to  manufacturers  or 
dealers?  Such  shipments  should  in  all  cases  be  released  or  a  guarantee 
signed,  and  unless  the  written  order  of  the  shipper  is  presented  with  in- 
structions that  same  be  returned  at  his  expense,  the  charges  should  be 
prepaid. 

What  should  be  done  when  freight  is  liable  to  damage  by  weather?  If 
offered  for  shipment  to  points  to  which  company  has  no  refrigerator  car 
service,  shipper  should  be  referred  to  express  company,  and  if  shipper  in- 
sists upon  forwarding  it  as  freight,  the  agents  will  transport  it  only  upon 
conditions  that  the  shipper  assume  entire  risk  of  such  damage,  and  upon 
execution  of  proper  release  or  guarantee  of  such  freight. 

Note.  Property  liable  to  damage  by  weather  must  not  be  shipped  on 
open  cars,  except  at  the  request  of  shipper  or  owners,  and  so  noted  on  the 
shipping  instructions  and  entirely  at  his  risk,  and  receipt  must  so  state ; 
nor  does  the  company  hold  itself  liable  for  damage  by  fire  or  as  a  common 
carrier,  for  any  article  after  its  arrival  at  its  place  of  destination  on  its  own 
road ;  its  liability  thereafter  being  that  of  warehouse  men  only.  It  reserves 
the  right  to  charge  storage,  or  to  send  freight  to  warehouse  for  storage  at 
the  risk  of  the  owner,  subject  to  customary  storage  and  commission  charges, 
as  provided  by  law. 


RAILWAY  STATION  SERVICE  33 

Form  855. 

FOR  PERISHABLE  OR  OTHER  PROPERTY  OF  DOUBTFUL  VALUE,  ETC. 


GUARANTEE 


Mason  City,  Iowa,      Station, May  10,          190  6. 


In  consideration  of  the Iowa  Central Ry.  Co. 

transporting 10  bbl.  apples 

from       Mason  City,  Iowa,      Station,  to         Fremont,  Neb.,         Station, 
the  same  being  consigned  to John  Smith. 


I  hereby  release  said  Company,  and  each  and  every  other  Company  over  whose 
line  said  goods  may  pass  to  their  destination,  from  any  and  all  damage  that  may  occur 
to  said  goods,  arising  from  leakage,  decay,  loss  or  damage  from  the  effects  of  heat  or 
cold,  or  from  any  other  cause  whatever  not  the  result  of  collision  of  trains  or  of  cars 
being  thrown  from  the  track  while  in  transit.  And  I  further  guarantee  to  said  Com- 
pany or  Companies  that,  in  case  the  Freight  and  Charges  to  destination  are  not  paid 
by  the  Consignee  within  24  hours  after  the  arrival  of  said  goods  at  destination,  I  will 
pay  the  amount  due  for  transportation  on  presentation  of  the  Freight  Bill  for  the  same. 


John  Jones 


In  presence  of  Shipper. 

Carroll  Wright 


Witnesses 
S.  G.  Van  Auken 


Carefully. — This  CONTRACT  is  to  be  executed  in  duplicate  by  all 
shippers  of  all  kinds  of  Perishable  or  other  Property  of  doubtful  value — the  Original 
in  every  case  to  be  filed  at  Station  and  the  Duplicate  attached  to  Way-Bill. 


34  TWENTIETH  CENTURY  MANUAL 


MISCELLANEOUS  POINTS. 


Use  of  stamps.  Agents  must  not  use  stamps  alone  in  receipting  for 
freight  or  signing  bill  of  lading,  unless  authorized  by  the  general  freight 
department.  Agents  must  make  and  sign  receipts  or  bills  of  lading  in 
ink,  or  with  indelible  pencil,  and  also  stamp  same  with  station  stamp.  . 

What  should  be  done  before  shipping  bills  are  filed?  They  should  be 
correctly  checked  with  freight/ and,  after  receipt  has  been  issued,  endorsed 
with  rate,  number  of  waybill,  number  and  initial  of  car,  and  then  filed. 

What  precaution  must  agent  talce  before  receipting  for  freight?  He 
must  know  by  actual  count  and  examination  that  he  received  all  freight  he 
receipts  for  and  that  the  marks  agree  with  those  called  for  on  shipping  bill ; 
also  see  that  the  contents  are  correctly  described. 

Must  the  actual  contents  of  car  be  shown?  Yes;  such  general  terms 
as  "Merchandise"  or  "Grain,"  must  not  tye  used,  but  the  actual  contents  of 
packages  or  cars  must  be  shown.  When  packages  of  the  same  kind  of  freight 
are  of  different  sizes,  the  number  and  weight  should  also  be  shown. 

What  is  the  meaning  of  shipper  s  load  and  count  ?  Freight  loaded  by 
shipper  and  not  counted  by  agent,  and  is  so  noted  on  all  bills.  Usually  it 
is  not  accepted  where  it  is  possible  for  agent  to  tally  same. 

What  precaution  is  taken  with  shipping  bills  or  bills  of  lading  fur- 
nished by  shipper?  That  the  conditions  are  the  same  as  the  company's,  and 
that  the  freight  described  corresponds  with  the  actual  freight  received. 

Can  estimated  weights  be  accepted?  Where  no  track  or  other  scales 
can  be  used  the  shipper  should  furnish  approximately  correct  weight  on  car- 
load freight  in  bulk,  and  the  agent  should  form  a  close  estimate  to  be  used 
in  waybilling.  The  correct  weight  should  always  be  obtained  where  track 
or  other  scales  can  be  used  at  a  station  and  regular  weighing  point,  as  per 
company's  list  marked  otherwise. 

Under  what  conditions  is  freight  destined  to  prepaid  stations  received? 
Subject  to  owner's  risk  of  loss  or  damage  after  unloading  from  car  at  such 
station.' 

What  is  observed  relative  to  marking  freight  ?  Articles  will  not  be  re- 
ceived for  transportation  unless  properly  marked.  Under  this  rule,  all  less 
than  carload  shipments  of  iron  and  steel  articles,  including  casting,  must 


RAILWAY  STATION  SERVICE  35 

be  marked  either  with  a  label,  linen  or  tin  tag  (securely  fastened  by  wire  tie 
or  tarred  rope),  stencil  or  point  (as  may  be  preferred  by  shippers)  showing 
the  initials  or  full  name  of  consignee,  and  the  destination  in  full.  Each 
bundle  or  piece  must  carry  such  marking,  it  being  not  sufficient  that  one 
bundle  or  piece  of  each  lot  be  so  marked.  Excepting  less  than  carload  ship- 
ment ;  the  name  or  brand  and  number  of  sacks  in  the  consignment  of  flour 
must  be  plainly  shown  on  shipping  bill.  In  case  of  carriers  or  other  similar 
freight,  where  a  number  of  tags  bear  different  addresses,  all  but  the  last 
should  be  removed  or  mutilated  to  avoid  any  confusion  at  transfer  points 
wJiere  shipments  are  liable  to  become  mixed. 

How  and  when  is  receipt  given  for  freight  ?  Upon  presentation  of  ship- 
p^ng  bill  the  agent  should  issue  "Shipper's  receipt"  (unless  waived  by  ship- 
per) or,  upon  demand,  a  "Bill, of  Lading"  for  every  lot  or  carload  of  freight 
received.  Agents  should  not  sign  bill  until  the  freight  covered  by  same  is 
in^possession  of  the  company. 

When  are  separate  receipts  and  .bills  of  lading  issued?  In  accepting 
carload  freight  for  shipment  a  separate  receipt  or  bill  of  lading  must  be 
given  foy  each  car. 

Should  agents  have  possession  of  property  before  receipting  ?  Under  no 
circumstances  must  agent  issue  bill  of  lading  or  receipt  for  property  which 
is  not  actually  in  possession  of  the  company.  Property  must  be  checked 
before  being  receipted  for,  and  agent  must  see  that  the  marks  agree  with 
the  shipping  instructions.  If  they  do  not  agree,  but  are  in  substantial  ac- 
fecordance,  forward  according  to  marks;  otherwise  hold  for  proper  instruc- 
tions either  from  the  shipper  or  connecting  line,  notifying  them  of  the  mis- 
take. Bills  of  lading  or  receipts  must  be  dated  the  day  that  property  is 
received,  and  must  show  in  detail  all  "Advance  Charges"  which  are  to  ap- 
pear on  the  waybill;  also  amount  received  to  apply  in  prepayment  of 
charges.  This  information  must  also  be  shown  on  the  waybill. 

What  precaution  is  taken  on  property  loaded  on  open  cars?  Machinery, 
threshing  machines,  and  all  property  of  all  kinds  shipped  on  open  cars  must 
be  examined  before  being  accepted  and  the  receipt  show  the  actual  condition 
at  the  time  delivery  is  made  to  this  company. 

"SHIPPER'S  RECEIPT'  for  Freight.  A  receipt  must  be  given  by 
the  agent  or  other  authorized  emplo}re  for  all  freight  received  for  shipment 
(including  that  reshipped,  as  well  as  the  company  property),  giving  in  de- 
tail the  following  information. 

A.  Station  at  which  the  freight  is  received. 

B.  Date  upon  which  the  shipment  is  accepted  by  the  company. 


TWENTIETH  CENTURY  MANUAL 


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RAILWAY  STATION  SERVICE 


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38  TWENTIETH  CENTURY  MANUAL 

C.  Name  of  the  person,  firm  or  company  from  whom  the  freight  is 
received. 

D.  Name  of  the  station  to  which  the  freight  is  to  be  transported  by 
this  company. 

E.  Name  of  the  connecting  transportation  company  to  which  delivery 
is  to  be  made  at  its  junction  with  this  company  when  the  freight  is  destined 
to  a  point  not  located  upon  this  company's  lines. 

F.  Station  to  which  the  rates  (if  any  are  inserted)  apply. 

G.  Eates  (when  their  insertion  is  requested  by  the  shipper). 

H.  Quantity  upon  which  rates  are  understood  to  apply;  as,  per  cwt., 
per  ton,  per  car,  etc. 

I.  Name  of  the  consignee,  marks  and  final  destination  of  the  ship- 
ment in  full,  giving  county,  state  or  territory  and  specific  routing  instruc- 
tions given  by  the  shipper;  when  the  freight  is  destined  to  a  point  not 
reached  by  any  transportation  company,  the  name  of  the  station  to  which  it 
is  to  be  transported;  also  the  name  and  address  of  the  party  to  be  notified 
when  freight  is  consigned  "Order  of"  or  "Notify."  Abbreviations  must  not 
be  used. 

J.     Number  of  packages. 

K.  Description  of  articles  in  accordance  with  the  terms  in  the  classi- 
fications governing. 

L.    Weight. 

M.  Initials  and  number  of  the  car  if  the  freight  has  been  loaded  prior 
to  the  time  receipt  is  issued. 

Notation  to  be  made  on  shipper's  receipt.  When  freight  is  accepted  at 
an  agreed  valuation,  "Owner's  Bisk,"  "Company's  Risk,"  "Released,"  etc., 
or  when  charges  are  "Guaranteed,"  proper  notation  must  be  made  upon  the 
receipt  for  freight. 

Releases  and  other  contracts  to  be  executed.  In  the  event  the  rules  and 
regulations  of  the  traffic  department  require  a  release  or  other  special  con- 
tract to  be  executed  in  connection  with  any  shipment  of  freight,  and  the 
shipper  refuses  to  sign  the  contract,  the  matter  must  be  promptly  referred 
to  the  general  freight  agent  for  instructions  and  the  freight  must  not  be 
accepted  for  shipment  until  instructed  to  do  so  by  him. 

Climatic  conditions  to  be  noted.  When  freight  is  delivered  to  the  com- 
pany during  excessively  hot  or  cold  weather,  or  in  storms  of  rain  or  snow, 
and  it  is  liable  to  be  damaged  thereby,  the  notation  "Received  in  Rain," 
"Received  in  Snow,"  "Very  warm  weather  when  received,"  "Very  cold 
weather  when  received,"  as  the  case  may  be,  must  be  made  upon  the  face 


RAILWAY  STATION  SERVICE  39 

of  the  receipt  for  freight.  Proper  notation  must  also  be  made  upon  the 
face  of  the  receipt  whenever  freight  is  received  in  a  damaged  condition; 
when  the  packages  are  old  and  appear  to  have  been  recoopered ;  or  when  the 
handling  of  them  discloses  the  fact  that  the  contents  are  in  a  loose  or  shaky 
condition  and  but  partially  full. 

Skipper's  load  and  count  to  be  noted.  Receipts  issued  for  freight  that 
is  loaded  by  the  shipper,  and  is  not  checked  by  an  employe  of  the  company, 
must  bear  the  notation,  "Shipper's  Count,  Tally  and  Loading,"  in  addition 
to  which  the  notation  "More  or  Less,"  must  be  made  when  the  quantity  is 
specified  by  the  shipper. 

Charge  for  special  cars  to  be  noted.  When  special  cars,  such  as  palace 
horse  cars,  refrigerator  cars,  poultry  cars,  etc.,  are  used,  and  a  charge  is 
made  therefor,  the  amount  of  the  charge  must  be  noted  across  the  face  of  the 
receipt;  as  for  example:  "$6.00  for  use  of car. 

Special  service  subject  to  charge.  When  refrigerator  cars  are  to  be  re- 
iced,  stock  stopped  to  be  fed,  or  when  any  special  service  is  to  be  performed 
enroute,  the  receipts  issued  for  such  freight  must  bear  the  notation,  "Sub- 
ject to  Charge  for  Re-icing,"  "Subject  to  Charge  for  Stopping  to  Feed," 
etc.,  and  the  amount  of  the  charge  must  be  inserted  whenever  known. 

Other  notations.  When  the  freight  described  in  the  receipts  is  to  be 
"Graded,"  delivered  "On  Track,"  at  any  particular  dock,  elevator,  ware- 
house, siding,  etc. ;  or  if  it  is  to  be  stopped  at  any  intermediate  point  to  be 
"Shelled,"  "Cleaned,"  "Milled,"  "Stored,"  "Fed,"  "To  Finish  Loading," 
"Part  Unload;"  or  to  be  otherwise  manipulated,  notation  to  that  effect,  as 
well  as  any  charge  in  addition  to  the  regular  rate  for  such  extra  service 
must  be  entered  upon  the  face  of  the  sheet. 

Receipts  to  flag  stations  noted.  Receipts  given  for  freight  to  be  entered 
to  a  station  at  which  there  is  no  agent  must  bear  the  notation,  "This  com- 
pany is  not  responsible  for  the  freight  enumerated  herein  after  it  is  un- 
loaded at  destination." 

Advances  noted.  Whenever  requested  by  the  shipper,  any  amount  re- 
ceived to  apply  in  prepayment  of  a  shipment  must  be  noted  across  the  face 
of  the  receipt.  As  for  example:  "$5.10  received  to  be  applied  in  prepay- 
ment of  charges  on  this  shipment." 

56.  When  advanced  charges  are  upon  freight  received  for  shipment, 
the  amount  so  advanced  must  be  entered  on  the  receipt  for  freight. 

57.  A  pen  must  be  drawn  through  all  the  blank  spaces  in  the  receipt 
not  otherwise  filled  up  so  that  nothing  may  be  added  afterward. 


40  TWENTIETH  CENTURY  MANUAL 

Erasures  or  alterations  forbidden.  No  erasures  or  alterations  must  ap- 
pear on  receipt  for  freight.  In  the  event  an  error  is  made  a  new  receipt 
must  be  used  instead  of  attempting  to  make  the  necessary  correction.  Un- 
less special  instructions  are  received  to  the  contrary,  agents  must  not  issue 
receipts  for  freight  guaranteeing  that  it  will  reach  destination  within  any 
specified  time;  go  by  any  particular  train,  or  that  the  shipment  will  not 
be  transferred  enroute. 

Time  not  guaranteed — delays.  The  company  does  not  agree  to  trans- 
port freight  by  any  particular  train,  or  in  time  for  any  particular  market, 
but  will  forward  property  with  as  reasonable  despatch  as  the  general  busi- 
ness of  the  company  will  permit,  and  will  not  be  responsible  for  loss  or 
damage  arising  from  unavoidable  delays  caused  by  the  refusal,  failure  or 
inability  of  a  connecting  line  to  take  the  property  forward;  or  occasioned 
by  providential  causes,  the  public  enemy,  mobs,  or  by  fire. 

Special  time.  If  at  any  time  it  is  deemed  advisable  that  special  time 
be  made  on  any  particular  shipment,  agents  will  communicate  with  the 
general  freight  department  and  division  superintendent  on  the  subject. 

ADVICE  TO  CONSIGNOR  AND  CONSIGNEE  IN   CASE  OF  DETENTION  OR  DELAY  OF 

FREIGHT   IN   TRANSIT. 

* 

When  freight  is  delayed  at  a  junction  by  refusal  of  connecting  line 
to  receive  same  owing  to  inability  to  handle,  or  for  other  reasons,  agent  at 
the  point  of  delay  must  arrange  through  agents  at  originating  point  and 
destination  to  notify  both  consignor  and  consignee,  stating  reasons  for  de- 
lay and,  if  possible,  secure  orders  for  disposition. 

ADVANCE   CHARGES   ON  AGRICULTURAL  IMPLEMENTS,  ETC. 

On  shipments  for  distribution  of  new  agricultural  implements,  vehicles 
and  machinery  originally  received  from  manufacturing  points  via  this  line, 
agents  will  be  permitted  to  advance  legitimate  transportation  charges  to 
their  station,  using  care  that  property  is  worth  all  charges  to  destination. 

Prepayment  of  charges  on  returned  freight.  Agents  will  in  every  case 
require  prepayment  of  all  freight  charges  on  agricultural  implements, 
vehicles,  machinery,  patent  medicines,  paints,  roofing,  stoves,  store  fur- 
niture, carriers  of  all  kinds  and  stock  foods  returned  to  manufacturers  or 
dealers,  unless  the  written  order  of  the  manufacturer  or  dealer  for  their 
return  is  produced  by  the  shipper.  Agents  will  require  from  the  shipper 


RAILWAY  STATION  SERVICE  41 

or  from  connecting  road,  when  from  points  off  this  line,  the  surrender  of 
the  written  order  of  the  manufacturer  or  dealer  for  return  of  the  goods, 
said  order  to  be  attached  to  original  waybill  and  to  accompany  same  to 
destination  so  that  the  dealer  or  manufacturer  will  have  no  occasion  to  ques- 
tion the  return  when  delivery  is  tendered.  For  information  of  the  auditing 
department,  etc.,  agents  will  note  on  waybill  "Order  for  Return  Attached 
to  Original  Waybill."  When  receiving  freight  of  this  kind  from  connecting 
lines,  notation  on  transfer  bills  to  the  above  effect  will  be  required,  and 
in  all  cases  where  it  is  not  possible  to  attach  that  copy  of  the  order  to  the 
waybill,  notation  should  be  made  thereon  that  such  was  presented.  Agents 
must  see  that  these  instructions  are  carried  out. 

Responsibility  for  collecting  other  than  transportation  charges.  This 
company  does  not  assume  the  collection  of  anything  more  than  its  own 
freight  charges,  actual  drayage,  switching,  feeding,  cleaning  and  shelling 
charges,  and  the  legitimate  transportation  charges  advanced  to  connecting 
lines.  The  company  will  not  be  'accountable  for  the  collection  of  advanced 
charges  paid  to  other  corporations  or  individuals  in  good  faith. 

Alterations  of  advanced  charges.  Alterations  or  additions  to  amounts 
entered  on  waybills  under  the  head  of  "Advanced  Charges"  must  not  be 
made  by  the  receiving  agent  except  when  directed  to  do  so  by  the  agent  at 
the  station  where  the  waybill  is  made,  or  by  the  freight  auditor.  When 
changes  are  made  in  advanced  charges  by  the  receiving  agent  a  copy  of 
the  authority  for  so  doing  must  be  sent  to  the  freight  auditor.  It  should 
be  attached  to  the  original  waybill  if  it  has  not  already  been  sent.  The  re- 
ceiving agent  is  requested  to  increase  the  amount  of  advanced  charges,  or 
to  add  such  charges  to  any  waybill  received.  If  he  is  unable  to  make  the 
collection  the  forwarding  agent  and  the  freight  auditor  must  be  imme- 
diately notified  by  wire. 


42  TWENTIETH  CENTURY  MANUAL 


TWO  FORMS  BILL  OF  LADING. 


In  order  that  a  company  may  protect  its  interests  as  well  as  that  of 
its  patrons,  it  issues  two  forms  of  receipts  and  bills  of  lading  for  property 
delivered  to  it  for  transportation.  A  description  of  two  different  forms  will 
be  found  on  pages  (42-43).  The  agent  and  his  assistants  should  famil- 
iarize themselves  with  two  or  more  different  forms  used  by  their  company. 
Negotiable  or  not.  By  the  provision  of  the  general  rules,  unless  a  negotiable 
receipt  or  bill  of  lading  is  requested  by  the  shipper  at  the  time  the  property 
is  delivered  for  transportation,  or  bill  of  lading  applied  for,  a  receipt  or 
bill  of  lading  forms  (see  page  49)  respectively,  will  be  issued. 

These  forms  will  have  printed  on  them  the  words  "Not  Negotiable  or 
Transferable."  If  you  have  not  been  furnished  with  such  forms  or  do  not 
have  them  on  hand,  you  will  write  or  stamp  across  the  face  of  the  bill  of 
lading  issued  by  you  "Not  Negotiable  or  Transferable,"  and  if-  receipt  for 
freight  is  issued  on  form  furnished  by  the  shipper,  the  words  "Not  Negotiable 
or  Transferable,"  must  be  Written  or  stamped  across - the  face  of  said  re- 
ceipt unless  a  negotiable  receipt  of  bill  of  lading  or  receipt  properly  en- 
dorsed is  surrendered. 

Issuing  negotiable  bill  of  lading.  When  shipper  desires  a  negotiable 
receipt  or  bill  of  lading,  the  same  will  be  issued  by  agents  on  forms  sim- 
ilar to  those  found  on  pages  45-47.  When  such  negotiable  receipt  or  bill 
of  lading  is  issued,  waybills  for  property  must  have  stamped  or  written 
across  their  face  "Do  not  deliver  without  surrender  of  the  original  bill  of 
lading  or  receipt  properly  endorsed,"  and  property  so  receipted  for  and 
way-billed  must  not  be  delivered  until  the  original  bill  of  lading  or  re- 
ceipt properly  endorsed  is  surrendered. 

What  is  the  object  of  two  forms.  The  object  in  adopting  various  forms 
of  bill  of  lading  and  receipts  and  manner  of  waybilling  freight  is  to  pro- 
tect a  company  and  its  patrons  from  loss;  and  when  shippers  desire  negotiable 
receipts  or  bill  of  lading  the  same  will  be  gladly  furnished  them,  but  when 
so  furnished  it  will  be  with  the  understanding  that  before  the  property 
called  for  on  the  bill  of  lading  or  receipt  is  delivered,  the  same  must  be 
surrendered  the  same  as  the  shippers  and  banks  do  when  they  issue  notes 


RAILWAY  STATION  SERVICE  43 

• 

or  negotiable  paper.     They  would  not  think   of  paying  the  same  until 
it  was  surrendered  to  them  for  cancellation. 

Agents  to  guard  against  receipts.  Local  agents  who  are  authorized  to 
issue  bills  of  lading  in  lieu  of  receipts  for  freight  must  see  that  they  con- 
tain all  of  the  information  which  is  required  to  be  shown  on  receipts  for 
freight.  When  a  bill  of  lading  is  issued  no  receipts  for  freight  must  be 
issued,  and  vice  versa. 

Where  bill  of  lading  is  issued  by  other  agents.  When  bills  of  lading 
are  issued  by  commercial,,  general  or  other  agents,  the  receipts  for  freight 
or  bills  of  lading  issued  at  the  time  the  freight  was  delivered  to  the  com- 
pany must  be  taken  up.  All  of  the  information  given  in  the  document 
which  is  surrendered  must  be  copied  on  the  bill  of  lading.  The  notation 

"Bill  of  lading  issued,   191    "  must  be  made  across  the  face  of 

the  receipt  or  bill  of  lading  taken  up.     It  must  then  be  filed  as  a  record  of 
the  transaction. 

How  bitts  of  lading  are  to  be  issued.  Bills  of  lading  must  be  written  in 
ink  and  a  pen  drawn  through  all  the  unused  blank  spaces  so  that  nothing 
may  "be  added  after  it  is  issued.  They  must  be  signed  in  ink  by  the  au- 
thorized person  to  issue  them.  In  the  event  the  signature  is  affixed  by  an 
authorized  employe,  his  name  must  also  be  signed  in  full  underneath  so 
that  the  person  actually  issuing  the  document  may  be  indentified  beyond 
question.  No  erasures  or  alterations  must  appear  upon  the  bill  of  lading. 
In  the  event  an  error  is  made,  another  blank  must  be  used  instead  of  at- 
tempting to  make  the  necessary  corrections. 

Receipts  of  bills  of  lading  issued  to  cover  shipments  to  be  stopped  in 
transit.  Receipts  issued  to  cover  shipments  to  be  stopped  in  transit  for 
cleaning,  milling,  or  other  purposes,  in  all  cases  to  be  issued  only  up  to  the 
stopping  point,  and  the  agent  at  that-  point  must  in  every  case  take  up  and 
cancel  such  receipt.  When  the  property  is  forwarded  from  that  point  new 
receipts  will  be  issued  covering  the  shipment  under  the  same  conditions  as 
in  the  first  paragraph. 

Dating  bill  of  lading,  live  stock  contracts  and  receipts.  Receipts,  bills 
of  lading  and  livestock  contracts  must  not  be  issued  until  entire  shipment 
is  in  possession  of  the  company,  and  the  date  shown  thereon  should  be 
the  date  upon  which  the  shipment  is  completed.  Especial  attention  is 
called  to  this  paragraph  which  provides  that  receipt  and  bill  of  lading  must 
not  be  issued  until  shipments  are  in  possession. of  the  company,  and  the 
date  thereon  should  be  the  date  upon  which  received.  Agents  must  comply 
with  this  rule  and,  under  no  consideration,  antedate  bills  of  lading. 


44  TWENTIETH  CENTURY  MANUAL 

• 

UNIFORM  BILL  OF  LADING  ADOPTED  IN  IOWA. 

Iowa  has  a  uniform  bill  of  lading  to  be  issued  by  the  common  carriers. 
The  bill  is  known  as  the  "Smith  uniform  bill  of  lading  acts." 

It  provides  that  all  bills  of  lading  shall  contain  the  date,  name  of  con- 
signee, place  where  the  goods  are  received,  the  destination  of  the  goods,  the 
signature  of  the  carrier  and  a  description  of  the  goods. 

The  bill  also  makes  the  carrier  liable  for  failure  to  deliver  a  part  of 
the  goods  to  one  person,  even  after  the  said  carrier  has  made  a  deliver}7  of 
the  other  part  to  another,  who  has  purchased  the  second  part  after  the  sale 
of  the  first  part. 

The  bill  also  outlines  the  general  provisions  of  bills  of  lading. 

MISCELLANEOUS  NOTES. 

Give  direction  in  routing  of  freight  destined  to  points  on  foreign  lines. 
Freight  intended  to  be  forwarded  by  some  other  company,  after  transporta- 
tion over  your  own  line,  should  be  marked  or  directed  by  consignor  accord- 
ingly. Jn  issuing  bill  of  lading  or  shipper's  receipt  for  freight  destined  to 
point  on  foreign  lines,  the  name  of  the  station  where  the  freight  leaves 
your  company  must  be  shown,  as  well  as  the  ultmate  destination. 

How  should  signatures  to  official  documents  be  executed?  In  ink,  un- 
less stamp  is  authorized  by  general  freight  agent. 

Would  you  enter  both  through  and  advanced  charges  on  bill  of  lading, 
or  shipper's  receipt  ?  On  freight  contracted  through  to  a  point  beyond  your 
local  road,  enter  through  rate,  and  if  advanced  charges  are  paid,  such 
amount  should  be  entered  on  same. 

What  notation  should  be  made  on  prepaid  bills  of  lading?  That 
amount  received  is  "To  Apply  in  Payment  in  Charges,"  particualrly  when 
destined  to  foreign  lines. 

How  should  liay,  straw,  cotton,  and  flaxtow  be  loaded?  In  box  cars 
or  other  such  cars  as  designated  by  the  proper  officials  to  guard  against 
fire,  etc. 

LIVE  STOCK. 

Transportation  under  terms  of  contract.  Live  stock  will  be  received 
and  transported  only  in  accordance  with  the  terms  and  conditions  of  the 
regular  live  stock  contract. 


RAILWAY  STATION  SERVICE 


45 


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46  TWENTIETH  CENTURY  MANUAL 


1.  No  carrier  or  party  in  possession  of  all  or  any  of  the  said  property  herein  described  shall  be 
liable  for  any  loss  thereof  or  damage  thereto,  by  causes  beyond  its  control;  or  by  floods  or  by  fire 
from  any  cause  wheres9ever  occurring;  or  by  riots,  strikes,  or  stoppage  of  labor;  or  by  leakage,  break- 
age, chafing,  loss  in  weight,  changes  in  weather,  heat,  frost,  wet,  or  decay;  or  from  any  cause,  if  it  be 
necessary  or  is<  usual  to  carry  such  property  upon  open  cars.     In  the  event  of  loss  of,  or  damage  to, 
any  of  the  property  for  which  the  carriers  may  be  responsible  under  this  bill  of  lading,  it  is  provided' 
that  each  carrier  over  whose  route  the  said  property  is  to  be  carried  shall  have  the  benefit  of  any 
insurance  effected  by  or  on  account  of  the  owners  of  said  property. 

2.  No  carrier  is  bound  to  carry  said  property  by  any  particular  train  or  vessel,  or  in  time  for 
any  particular  market,  or  otherwise  than  with  as  reasonable  despatch  as  its  general  business  will 
permit.     Every  carrier  shall  have  the  right,  in  case  of  necessity,  to  forward  said  property  by  any 
railroad  or  route  between  the  point  of  shipment  and  the  point  to  which  the  rate  is  given. 

3.  No  carrier  shall  be  liable  for  loss  or  damage  not  occuring  on  its  own  road,  or  its  portion  of 
the  through  route,  nor  after  said  property  is  ready  for  delivery  to  the  next  carrier  or  to  consignee. 
The  amount  of  any  loss  or  damage  for  which  any  carrier  becomes  liable  shall  be  computed  at  the 
value  of  the  property  at  the  place  and  time  of  shipment  under  this  bill  of  lading,  unless  a  lower  value 
has  been  agreed  upon  or  is  determined  by  the  classification  upon  which  the  rate  is  based,  in  either  of 
which  event.s  such  lower  value  shall  be  the  maximum  price  to  govern  such  computation.    Claims  for 
loss  or  damage  must  be  made  in  writing  to  the  agent  at  point  of  delivery  promptly  after  arrival  of 
property,  and  if  delayed  for  more  than  thirty  days  after  delivery  of  the  property,  or  after  due  time 
for  the  delivery  thereof,  no  carrier  hereunder  shall  be  liable  in  any  event. 

4.  All  property  shall  be  subject  to  necessary  cooperage  and  baling  at  owner's  cost.    Each  carrier 
over  whose  route  cotton  is  to  be  carried  hereunder,  shall  ha\e  the  privilege,  at  its  own  cost,   of  com- 
pressing the  same  for  greater  convenience  in  handling  and  forwarding,  and  shall  not  be  held  respon- 
sible for  unavoidable  delays  in  procuring  such  compression.     Grain  in  bulk  consigned  to  a  point 
where  there  is  an  elevator  may  (unless  otherwise  expressly  noted  herein,  and  then  if  it  is  not  promptly 
unloaded)  be  there  delivered,  and  placed  with  other  grain  of  same  kind,  without  respect  to  ownership, 
and  if  so  delivered  will  be  subject  to  a  lien  for  elevator  charges  in  additon  to  all  other  charges  here- 
under.    Grain   or   seeds    shipped    hereunder   and   ordered    by  shippers,  owners,  or  agents,  stopped, 
and    unloaded    in    transit     into  elevators,   warehouses,  or    cleaning   houses,    are    subject    to    risks 
of   all  kinds,   for   which   it    is  especially  agreed  this  Company  will  not  be  liable  while  the  property 
is  out  of  its  possession;  and  it   i«  further  agreed  that   this   bill  of  lading  is  null  and  void  until  said 
property  is  again  reloaded  upon  its  tracks  for  furtherance  to  place  of  destination.     No  carrier  shall 
be  liable  for  differences  in  weights  or  for. shrinkage  of  any  grain  or  seed  carried  in  bulk. 

5.  Property  not  removed  by  the  person  or  party  entitled  to  receive  it  within  twenty-four  hours 
afte^  its  arrival  at  destination,  may  be  kept  in  the  car,  depot,  or  place  of  delivery  of  the  carrier,  at 
the  sole  risk  of  the  owner  01  said  property,  or  may  be,  at  the  option   of  the  carrier,  removed  and 
otherwise  stored  at  the  owner's  risk  and  cost  and  there  held  subject  to  lien,  for  all  freight  and  other 
charges.     The  delivering  carrier  may  make  a  reasonable  charge  per  day  for  the  detention  of  any  car 
and  for  the  use  of  track  af tef  the  car  has  been  held  forty-eight  hours  for  unloading,  and  may  add 
such  charges  to  all  other  charges  hereunder,  and  hold  said  property  subject  to  a  lien  therefor.     Prop- 
erty destined  to  or  taken  from  a  station  at  which  there  is  no  regular  appointed  agent,  shall  be  en- 
tirely at  risk  of  owner  when  unloaded  from  car,  or  until  loaded  into  car;  and  when  received    from  or 
delivered  on  private  or  other  siding  shall  be  at  owner's  risk  until  the  cars  are  attached  to,  and  after 
they  are  detached  from  train.     Goods  in  bond  subject  to  custom  house  regulations  and  expenses. 

6.  No  carrier  hereunder  will  cany,  or  be  liable  in  any  way  for,  any  documents,  specie,  or  for 
any  articles  of  extraordinary  values  not  specifically  rated  in  the  published  classification,  unless  a  spe- 
cial agreement  to  do  so,  and  a  stipulated  value  of  the  articles,  are  endorsed  hereon. 

7.  Every  party,  whether  principal  or  agent,  shipping  inflammable,  explosive,  or  dangerous  goods, 
without  previous  full  written  disclosure  to   the  carrier  of  their  nature,  shall   be  liable  for  all  loss  or 
damage  caused  thereby,  and  such  goods  may  be  warehoused  at  owner's  risk  and  expense,  or  destroyed 
without  compensation. 

8.  Any  alteration,  addition,  or  erasure  in  this  bill  of  lading  which  shall  be -made  without  the 
special  notation  hereon  of  the  agent  or  the  carrier  issuing  this  bill  of  lading,  shall  be  void. 

9.  Owner  or  consignee  shall  pay  freight  at  the  rate  below  stated,  and  all  other  charges  accruing 
on  said  property,  before  delivery,  and  according  to  weights  ascertained  by  any  carrier  hereunder;  and 
if  upon  inspection  it  is  ascertained  that  the  articles  shipped  are  not  those  described  in  this  bill  of  lad- 
ing, the  freight  charges  must  be  paid  upon  the  articles  actually  shipped  and  at  the  rate,  and  under 
the  rules  provided  for  by  published  classification. 

10.  If  all  or  any  part  of  said  property  is  carried  by  water  over  any  part  of  said  route,  such 
water  carriage  may  be  performed  subject  to  the  conditions,  whether  printed  or  written,  contained  in 
this  bill  of  lading,  including  the  condition  that  no  carrier  or  party  shall  be  liable  for  any  loss  or  dam- 
age resulting  from  the  perils  of  the  lake,  sea,  or  other  waters;  or  from  explosion,  bursting  of  boiler, 
breakage   of  shafts,  or   any  latent  defects  in  hull,  machinery,  or  appurtenances;  or  from  collision, 
stranding,  or  other  accidents  of  navigation:  or  from  the  prolongation  of  the  voyage.     And  any  vessel 
carrying  any  or  all  of  the  property  herein  described  shall  have  the  liberty  to  call  at  intermediate 
ports;  to  tow  and  be  towed,  and  to  assist  vessels  in  distress,  and  to  deviate  for  the  purpose  of  saving 
life  or  property.     And  any  carrier  by  water  liable  on  account   of  loss  of  or  damage  to   any   of   said 
property,  shall  have  the  full  benefit  of  any  insurance  that  may  have  been  effected  upon  or  on  account 
of  said  property. 

11.  If  the  word  "Order"  is  written  hereon  immediately  before  or  after  the  name  of  the  party  to 
whose  order  the  property  is  consigned,  without  any  further  condition  or  limitation  other  than  the 
name  of  the  party  to  be  notified  of  the  arrival  of  the  property,  the  said  property  shall  only  be  deliv- 
ered upon  the  surrender  of  this  bill  of  lading  properly  endorsed.     If  any  other  than  the  aforesaid 
form  of  consignment  is  used  herein,  the  said  property  may,  at  the  option  of  the  carrier,  be  delivered 
without  requiring  the  production  or  surrender  of  this  bill  of  lading. 


RAILWAY  STATION  SERVICE 


47 


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4R  TWENTIETH  CENTURY  MANUAL 


GOCTiDI'XI'ICXN'JS 

1.  No  carrier  or  party  in  possession  of  all  or  any  of  the  said  property  herein  described  shall  be 
liable  for  any  loss  thereof  or  damage  thereto,  by  causes  beyond  its  control;  or  by  floods  or  by  fire 
from  any  cause  wheresoever  occurring;  or  by  riots,  strikes,  or  stoppage  of  labor;  or  by  leakage,  break- 
age, chafing,  loss  in  weight,  changes  in  weather,  heat,  frost,  wet,  or  decay;  or  from  any  cause,  if  it  be 
necessary  or  if  usual  to  carry  such  property  upon  open  cars.     In  the  event  of  loss  of,  or  damage  to, 
any  of  the  property  for  which  the  carriers  may  be  responsible  under  this  bill  of  lading,  it  is  provided 
that  each  carrier  over  whose  route  the  said  property  is  to  be  carried  shall  have  the  benefit  of  any 
insurance  effected  by  or  on  account  of  the  owners  of  said  property. 

2.  No  carrier  is  bound  to  carry  said  property  by  any  particular  train  or  vessel,  or  in  time  for 
any  particular  market,  or  otherwise  than  with  as  reasonable  despatch  as  its  general  business  will 
permit.     Every  carrier  shall  have  the  right,  in  case  of  necessity,  to  forward  said  property  by  any 
railroad  or  route  between  the  point  of  shipment  and  the  point  to  which  the  rate  is  given. 

3.  No  carrier  shall  be  liable  for  loss  or  damage  not  occuring  on  its  own  road,  or  its  portion  of 
the  through  route,  nor  after  said  property  is  ready  for  delivery  to  the  next  carrier  or  to  consignee. 
The  amount  of  any  loss  or  damage  for  which  any  carrier  becomes  liable  shall  be  computed  at  the 
value  of  the  property  at  the  place  and  time  of  shipment  under  this  bill  of  lading,  unless  a  lower  value 
has  been  agreed  upon  or  is  determined  by  the  classification  upon  which  the  rate  is  based,  in  either  of 
which  events  such  lower  value  shall  be  the  maximum  price  to  govern  such  computation.    Claims  for 
loss  or  damage  must  be  made  in  writing  to  the  agent  at  point  of  delivery  promptly  after  arrival  of 
property,  and  if  delayed  for  more  than  thirty  days  after  delivery  of  the  property,  or  after  due  time 
for  the  delivery  thereof,  no  carrier  hereunder  shall  be  liable  in  any  event. 

4.  All  property  shall  be  subject  to  necessary  cooperage  and  baling  at  owner's  cost.    Each  carrier 
over  whose  route  cotton  is  to  be  carried  hereunder,  shall  have  the  privilege,  at  its  own  cost,   of  com- 
pressing the  same  for  greater  convenience  in  handling  and  forwarding,  and  shall  not  be  held  respon- 
sible tor  unavoidable  delays  in  procuring  such    compression.     Grain  in  bulk  consigned  to  a  point 
where  there  is  an  elevator  may  (unless  otherwise   expressly  noted  herein,  and  then  if  it  is  not  promptly 
unloaded)  be  there  delivered,  and  placed  with  other   grain  of  same  kind,  without  respect  to  ownership, 
and  if  so  delivered  will  be  subject  to  a  Han  for  elevator  charges  in  additon  to  all  other  charges  here- 
under.    Grain    or   seeds   shipped    hereunder     and    ordered    by  shippers,  owners,  or  agents,  stopped, 
and    unloaded    in    transit     into  elevators,     warehouses,    or    cleaning   houses,    are    subject    to    risks 
of   all   kinds,    for   which   it    is  especially  agreed  this  Company  will  not  be  liable  while  the  property 
is  out  of  its  possession;  and  it  is  further    agreed    that     this    bill  of  lading  is  null  and  void  until  said 
property  is  again  reloaded  upon  its  tracks  for  furtherance  to  place  of  destination.     No  carrier  shall 
be  liable  for  differences  in  weights  or  for. shrinkage  of  any   grain  or  seed  carried  in  bulk. 

5.  Property  not  removed  by  the  person  or  party  entitled  to  receive  it  within  twenty-four  hours 
after  its  arrival  at  destination,  may  be  kept  in  the  car,   depot,  or  place  of  delivery  of  the  carrier,  at 
the  sole  risk  of  the  owner  oi  said  property,  or    may  be,  at    the   option  of  the  carrier,  removed  and 
otherwise  stored  at  the  owner's  risk  and  cost    and  there  held  subject  to  lien,  for  all  freight  and  other 
charges.     The  delivering  carrier  may  make  a    reasonable  charge  per  day  for  the  detention  of  any  car 
and  for  the  use  of  track  after  the  car  has    been  held  forty-eight  hours  for  unloading,  and  may  add 
such  charges  to  all  other  charges  hereunder,  and  hold  said  property  subject  to  a  lien  therefor.     Prop- 
erty destined  to  or  taken  from  a  station  at   which  there  is  no   regular  appointed  agent,  shall  be  en- 
tirely at  risk  of  owner  when  unloaded  from  car,  or  until  loaded  into  car;  and  when  received    from  or 
delivered  on  private  or  other  siding  shall  be  at  owner's  risk  until  the  cars  are  attached  to,  and  after 
they  are  detached  from  train.     Goods  in  bond  subject  to  custom  house  regulations  and  expenses. 

6.  No  carrier  hereunder  will  cany,   or  be  liable  in  any  way  for,  any  documents,  specie,  or  for 
any  articles  of  extraordinary  values  not  specifically  rated    in  the  published  classification,  unless  a  spe- 
cial agreement  to  do  so,  and  a  stipulated  value  of  the  articles,  are  endorsed  hereon. 

7.  Every  party,  whether  principal  or  agent ,  shipping  inflammable,  explosive,  or  dangerous  goods, 
without  previous  full  written  disclosure  to    the   carrier  or  their  nature,  shall  be  liable  for  all  loss  or 
damage  caused  thereby,  and  such  goods  may  be  warehoused  at  owner's  risk  and  expense,  or  destroyed 
without  compensation. 

8.  Any  alteration,  addition,  or  erasure  in  this   bill  of  lading  which  shall  be  made  without  the 
special  notation  hereon  of  the  agent  or  the  carrier  issuing  this  bill  of  lading,  shall  be  void. 

9.  Owner  or  consignee  shall  pay  freight  at  the  rate  below  stated,  and  all  other  charges  accruing 
on  said  property,  before  delivery,  and  according  to  weights  ascertained  by  any  carrier  hereunder; and 
if  upon  inspection  it  is  ascertained  that  the  articles  shipped  are  not  those  described  in  this  bill  of  lad- 
ing, the  freight  charges  must  be  paid  upon  the  articles  actually  shipped  and  at  the  rate,  and  under 
the  rules  provided  for  by  published  classification. 

10.  If  all  or  any  part   of  said  property  is  carried  by  water  over  any  part  of  said  route,  such 
water  carriage  may  be  performed  subject  to  the  conditions,  whether  printed  or  written,  contained  in 
this  bill  of  lading,  including  the  condition  that  no  carrier  or  party  shall  be  liable  foi  any  loss  or  dam- 
age resulting  from  the  perils  of  the  lake,   sea,  or  other  waters;  or  from  explosion,  bursting  of  boiler, 
breakage   of    shafts,  or   any  latent  defects  in  hull,  machinery   or  appurtenances;  or  from  collision, 
stranding,  or  other  accidents  of  navigation:  or  from  the  prolongation  of  the  voyage.     And  any  vessel 
carrying  any  or  all  of  the  property  herein  described  shall  have  the  liberty  to  call  at  intermediate 
ports;  to  tow  and  be  towed,  and  to  assist  vessels  in  distress,  and  to  deviate  for  the  purpose  of  saving 
fife  or  property.     And  any  carrier  by  water  liable  on  account   of  loss  of  or  damage  to   any    of   said 
property,  shall  have  the  full  benefit  of  any  insurance  that  may  have  been  effected  upon  or  on  account 
of  said  property. 

11.  If  the  word  "Order"  is  written  hereon  immediately  before  or  after  the  name  of  the  party  to 
whose  order  the  property  is  consigned,  without  any  further  condition  or  limitation  other  than  the 
name  of  the  party  to  be  notified  of  the  arrival  of  the  property,  the  said  property  shall  only  be  deliv- 
ered upon  the  surrender  of  this  bill  of  lading  properly  endorsed.     If  any  other  than  the  aforesaid 
form  of  consignment  is  used  herein,  the  said  property  may,  at  the  option  of  the  carrier,  be  delivered 
without  requiring  the  production  or  surrender  of  this  bill  ef  lading. 


KAILWAY  STATION  SERVICE 


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50  TWENTIETH  CENTURY  MANUAL 


OOIN'JOITIOIN'S 

1.  No  carrier  or  party  in  possession  of  all  or  any  of  the  said  property  herein  described  shall  be 
liable  for  any  loss  thereof  or  damage  thereto,  by  causes  beyond  its  control;  or  by  floods  or  by  fire 
from  any  cause  wheresoever  occurring;  or  by  riots,  strikes,  or  stoppage  of  labor;  or  by  leakage,  break- 
age, chafing,  loss  in  weight,  changes  in  weather,  heat,  frost,  wet,  or  decay;  or  from  any  cause,  if  it  be 
necessary  or  it?  usual  to  carry  such  property  upon  open  cars.     In  the  event  of  loss  of,  or  damage  to, 
any  of  the  property  for  which  the  carriers  may  be  responsible  under  this  bill  of  lading,  it  is  provided 
that  each  carrier  over  whose  route  the  said  property  is  to  be  carried  shall  have  the  benefit  of  any 
insurance  effected  by  or  on  account  of  the  owners  of  said  property. 

2.  No  carrier  is  bound  to  carry  said  property  by  any  particular  train  or  vessel,  or  in  time  for 
any  particular  market,  or  otherwise  than  with  as  reasonable  despatch  as  its  general  business  will 
permit.     Every  carrier  shall  have  the  right,  in  case  of  necessity,  to  forward  said  property  by  any 
railroad  or  route  between  the  point  of  shipment  and  the  point  to  which  the  rate  is  given. 

3.  No  carrier  shall  be  liable  for  loss  or  damage  not  occuring  on  its  own  road,  or  its  portion  of 
the  through  route,  nor  after  said  property  is  ready  for  delivery  to  the  next  carrier  or  to  consignee. 
The  amount  of  any  loss  or  damage  for  which  any  carrier  becomes  liable  shall  be  computed  at  the 
value  of  the  property  at  the  place  and  time  of  shipment  under  this  bill  of  lading,  unless  a  lower  value 
has  been  agreed  upon  or  is  determined  by  the  classification  upon  which  the  rate  is  based,  in  either  of 
which  events  such  lower  value  shall  be  the  maximum  price  to  govern  such  computation.    Claims  for 
loss  or  damage  must  be  made  in  writing  to  the  agent  at  point  of  delivery  promptly  after  arrival  of 
property,  and  if  delayed  for  more  than  thirty  days  after  delivery  of  the  property,  or  after  due  time 
for  the  delivery  thereof,  no  carrier  hereunder  shall  be  liable  in  any  event. 

4.  All  property  shall  be  subject  to  necessary  cooperage  and  baling  at  owner's  cost.    Each  carrier 
over  whose  route  cotton  is  to  be  carried  hereunder.  shall  have  the  privilege,  at  its  own  cost,   of  com- 
pressing the  same  for  greater  convenience  in  handling  and  forwarding,  and  shall  not  be  held  respon- 
sible tor  unavoidable  delays  in  procuring  such    compression.     Grain  in  bulk  consigned  to  a  point 
where  there  is  an  elevator  may  (unless  otherwise    expressly  noted  herein,  and  then  if  it  is  not  promptly 
unloaded)  be  there  delivered,  and  placed  with  other   grain  of  same  kind,  without  respect  to  ownership, 
and  if  so  delivered  will  be  subject  to  a  lien  for  elevator  charges  in  additon  to  all  other  charges  here- 
under.    Grain   or   seeds   shipped    hereunder     and    ordered    by  shippers,  owners,  or  agents,  stopped, 
a»d    unloaded    in   transit     into  elevators,    warehouses,    or    cleaning   houses,    are    subject    to    risks 
of   all   kinds,    for   which   it    is  especially  agreed  this  Company  will  not  be  liable  while  the  property 
is  out  of  its  possession;  and  it  is  further    agreed   that    this    bill  of  lading  is  null  and  void  until  said 
property  is  again  reloaded  upon  its  tracks  for  furtherance   to  place  of  destination.     No  carrier  shall 
be  liable  for  differences  in  weights  or  for. shrinkage  of  any   grain  or  seed  carried  in  bulk. 

5.  Property  not  removed  by  the  person  or  party  entitled  to  receive  it  within  twenty-four  hours 
after  its  arrival  at  destination,  may  be  kept  in  the  car,   depot,  or  place  of  delivery  of  the  carrier,  at 
the  sole  risk  of  the  owner  01  said  property,  or    may  be,  at    the   option   of  the  carrier,  removed  and 
otherwise  stored  at  the  owner's  risk  and  cost    and  there  held  subject  to  lien,  for  all  freight  and  other 
charges.     The  delivering  carrier  may  make  a    reasonable  charge  per  day  for  the  detention  of  any  car 
and  for  the  use  of  track  after  the  car  has   been  held  forty-eight  hours  for  unloading,  and  may  add 
such  charges  to  all  other  charges  hereunder,  and  hold  said  property  subject  to  a  lien  therefor.     Prop- 
erty destined  to  or  taken  from  a  station  at  which  there  is  no   regular  appointed  agent,  shall  be  en- 
tirely at  risk  of  owner  when  unloaded  from  car,  or  until  loaded  into  car;  and  when  received    from   or 
delivered  on  private  or  other  siding  shall  be  at  owner's  risk  until  the  cars  are  attached  to,  and  atter 
they  are  detached  from  train.     Goods  in  bond  subject  to  custom  house  regulations  and  expenses. 

6.  No  carrier  hereunder  will  cany,  or  be  liable  in  any  way  for,  any  documents,  specie,  or  for 
any  articles  of  extraordinary  values  not  specifically  rated    in  the  published  classification,  unless  a  spe- 
cial agreement  to  do  so,  and  a  stipulated  value  of  the  articles,  are  endorsed  hereon. 

7.  Every  party,  whether  principal  or  ag3nt ,  shipping  inflammable,  explosive,  or  dangerous  goods, 
without  previous  full  written  disclosure  to    the   carrier  or  their  nature,  shall  be  liable  for  all  loss  or 
damage  caused  thereby,  and  such  goods  may  be  warehoused  at  owner's  risk  and  expense,  or  destroyed 
without  compensation. 

8.  Any  alteration,  addition,  or  erasure  in  this   bill  of  lading  which  shall  be  made  without  the 
special  notation  hereon  of  the  agent  or  the  carrier  issuing  this  bill  of  lading,  shall  be  void. 

9.  Owner  or  consignee  shall  pay  freight  at  the  rate  below  stated,  and  all  other  charges  accruing 
on  said  property,  before  delivery,  and  according  to  weights  ascertained  by  any  carrier  hereunder;  and 
if  upon  msp?ction  it  is  ascertained  that  the  articles  shipped  are  not  those  described  in  this  bill  of  lad- 
ing, the  freight  charges  must  be  paid  upon  the  articles  actually  shipped  and  at  the  rate,  and  under 
the  rules  provided  for  by  published  classification. 

10.  If  all  or  any  part  of  said  property  is  carried  by  water  over  any  part  of  said  route,  such 
water  carriage  may  be  performed  subject  to  the  conditions,  whether  printed  or  written,  contained  in 
this  bill  of  lading,  including  the  condition  that  no  carrier  or  party  shall  be  liable  foi  any  loss  or  dam- 
age resulting  from  the  perils  of  the  lake,  sea,  or  other  waters;  or  from  explosion,  bursting  of  boiler, 
breakage   of  shafts,  or   any  latent  defects  in  hull,  machinery,  or  appurtenances;  or  from  collision, 
stranding,  or  other  accidents  of  navigation:  or  from  the  prolongation  of  the  voyage.     And  any  vessel 
carrying  any  or  all  of  the  property  herein  described  shall  have  the  liberty  to  call  at  intermediate 
ports;  to  tow  and  be  towed,  and  to  assist  vessels  in  distress,  and  to  deviate  for  the  purpose  of  saving 
life  or  property.     And  any  carrier  by  water  liable  on  account   of  loss  of  or  damage  to   any   of   said 
property,  shall  have  the  full  benefit  of  any  insurance  that  may  have  been  effected  upon  or  on  account 
of  said  property. 

11.  If  the  word  "Order"  is  written  hereon  immediately  before  or  after  the  name  of  the  party  to 
whose  order  the  property  is  consigned,  without  any  further  condition  or  limitation  other  than  the 
name  of  the  party  to  be  notified  of  the  arrival  of  the  property,  the  said  property  shall  only  be  deliv- 
ered upon  the  surrender  of  this  bill  of  lading  properly  endorsed.     If  any  other  than  the  aforesaid 
form  of  consignment  is  used  herein,  the  said  property  may,  at  the  option  of  the  carrier,  be  delivered 
without  requiring  the  production  or  surrender  of  this  bill  of  lading. 


RAILWAY  STATION  SERVICE  51 

Time  not  guaranteed.  Agents  must  not  agree  to  forward  live  stock  by 
any  particular  train,  within  any  specified  time,  nor  in  time  for  any  par- 
ticular market.  If  shipper  desires  special  service,  agent  should  commu- 
nicate with  the  division  freight  agent. 

Transportation  of  cars.  Before  loading  live  stock,  agents  must  care- 
fully examine  cars  for  projections  such  as  nails,  splinters,  bolts,  etc.,  liable 
to  injure  the  stock;  also  see  that  the  floors,  cross-bars,  and  doors  are  in 
proper  order.  When  car  is  loaded,  doors  must  be  examined  and  securely 
fastened  before  the  car  leaves  the  station.  If  cars  are  found  defective  they 
must  not  be  loaded  until  necessary  repairs  are  made. 

Stock  to  be  counted  when  loading.  Agents  must  count  live  stock  as'it 
is  being  loaded,  and  note  on  live  stock  contract  and  waybill  the  number  of 
animals  loaded  into  each  car  and  conditions  of  same.  Agents  should  also 
see  that  cars  are  not  crowded  or  overloaded. 

Owner  to  load  and  unload.  The  company  requires  the  owner  to  load 
and  unload  his  stock,  but  agents  must  render  all  possible  assistance.  Em- 
ployes must  also  see  that  men  in  charge  of  live  stock  are  afforded  proper 
facilities  for  the  care  of  the  stock  under  their  charge  in  train  and  at  stations. 

How  contracts  are  issued.  Agents  must  issue  live  stock  contracts  in 
duplicate  for  all  shipments  of  live  stock  in  carloads  or  less  (or  emigrant 
movables  in  which  live  stock  is  included),  and  not  issue  any  other  form  of 
receipt  or  bill  of  lading.  The  original  and  duplicate  must  be  signed  by 
the  agent  and  the  shipper,  the  original  to  be  given  to  the  shipper  or  per- 
son in  charge,  and  the  duplicate  sent  to  the  auditor  of  freight  accounts  with 
daily  abstracts  on  which  the  waybill  is  reported. 

To  be  made  out  properly.  Agents  must  be  very  particular  to  make 
live  stock  contracts  properly.  All  blank  spaces  must  be  filled  in  with  the 
information  called  for.  The  kind  of  stock  (whether  horses,  cattle,  hogs, 
or  sheep)  must  be  shown  on  both  contracts  provided  for  names. 

Names  of  owner  or  bonafide  employe  to  be  inserted.  Agents  should 
permit  only  the  owner  or  bonafide  employe  who  accompanies  the  stock  to 
sign  their  name  on  the  back  of  the  contract,  and  must  draw  a  line  through 
the  remaining  spaces  provided  for  names. 

Valuation  of  stock  to  be  inserted.  Special  attention  is  directed  to  the 
provision  of  the  live  stock  contract  in  regard  to  the  valuation.  Inasmuch  as 
the  rate  to  be  applied  and  the  settlement  of  possible  claims  for  damages 
depend  upon  the  valuation  of  each  animal,  as  declared  by  the  shipper, 
agents  must  request  shipper  to  insert  in  ink,  on  contract,  the  valuation  at 


52  TWENTIETH  CENTURY  MANUAL 

which  he  wishes  to  ship  his  live  stock  and  the  shipment  should  be  rated 
accordingly.    The  agreed  valuation  must  also  be  inserted  on  waybill. 

High-priced  animals.  Race  horses,  stallions  and  other  high-priced 
animals  which  shippers  decline  to  forward  according  to  valuation  provided 
for  in  regular  live  stock  contract,  or  classification,  will  be  taken  only  by 
special  agreement  under  direction  of  freight  department. 

Time  of  loading  live  stock.  Particular  attention  is  called  to  the  rules 
regarding  the  time  of  loading  live  stock  which  must  be  noted  on  the  way- 
bills for  same.  The  rules  should  be  strictly  obeyed  and  every  waybill  for 
the  shipment  of  live  stock  should  plainly  show  the  day  and  hour  when  stock 
was  loaded. 

Actual  rates  in  contracts.  The  actual  rate  in  cents  per  hundred  (cwt.) 
pounds,  or  in  dollars  per  car,  as  provided  for  in  the  current  tariffs,  must 
be  inserted  in  the  proper  place  on  live  stock  contracts.  The  word  "Tariff" 
must  not  be  used  to  indicate  the  amount  of  charges. 

When  shipper  declines  to  place  valuation  on  live  stock.  Agents  will 
insert  what  they  consider  a  fair  valuation  and  rate  the  shipment  accordingly. 

Attendants.  Each  shipment  of  live  stock,  whether  carload  or  less, 
should  have  an  attendant  in  charge  to  take  care  of,  feed  and  water  the  stock 
while  in  transit;  load  and  unload  the  same  at  the  owner's  expense,  and 
notation  "Attendant  in  Charge"  should  be  noted  on  waybill. 

Forwarding  stock  without  attendants.  In  cases  where  shippers  de- 
sire to  forward  their  stock  without  attendant  in  charge,  and  the  com- 
pany accepts  the  shipment  under  these  conditions,  it  must  be  understood 
in  so  doing  that  the  shipper  assumes  all  the  risk  of  loss  or  damage,  and 
notation  to  that  effect  must  be  made  on  the  live  stock  contract  and  way- 
bill. The  agent  must  write  in  ink,  or  stamp  in  space  provided  for  the 
signature  of  the  attendant  on  back  of  live  stock  contract  or  elsewhere,  "no 
attendant  in  charge."  This  contract  is  not  good  for  return  transportation. 

Note.  Attention  of  agents  is  called  to  special  rules  and  regulations 
issued  from  time  to  time  specifying  the  conditions  under  which  the  com- 
pany will  accept  less  than  carload  shipments  of  live  stock  without  attendant. 

Live  stock  from  connecting  lines.  Transfer  bills  from  connecting  lines 
for  all  shipments  should  show  the  valuation  to  which  released  at  shipping 
point.  If  connecting  line  tenders  shipment  of  live. stock  without  an  at- 
tendant and  such  shipments  are  not  covered  by  a  through  contract,  a  con- 
tract must  be  filled  out  showing  the  valuation  of  the  animals  as  shown  on 
the  transfer  bill  and  attached  to  the  waybill  with  request  to  receiving  agent 
to  have  it  properly  signed  and  returned  before  delivery  of  freight. 


RAILWAY  STATION  SERVICE  53 

Note.  Eastern  roads  and  many  western  roads  will  not  accept  live 
stock  in  either  carloads  or  less  without  an  attendant  in  charge ;  consequently 
when  a  shipment  of  live  stock  is  offered  without  an  attendant,  destined  to 
a  point  on  a  foreign  road,  agent  should  not  accept  same  without  first  ascer- 
taining from  the  division  freight  agent  if  the  shipment  can  be  sent  for- 
ward without  a  man  in  charge. 

Transportation  for  attendants.  Parties  accompanying  less  than  car- 
load shipments  of  live  stock  must  provide  themselves  with  tickets  for  trans- 
portation through  to  destination  on  local  road,  or  to  junction  point  with 
connecting  lines.  Agents  will  decline  the  shipments  when  the  attendants 
are  not  provided  with  necessary  transportation.  If  for  any  good  reason 
an  attendant  in  charge  of  less  than  carload  shipments  of  live  stock  is  un- 
able to  purchase  a  ticket  before  train  leaves  he  may  be  allowed  to  accompany 
the  stock,  and  the  amount  of  the  fare  must  be  entered  in  the  freight  column 
of  the  waybill  with  notation  against  same  showing  what  it  is  for;  the  re- 
ceiving agent  will  add  such  charges  to  the  freight  charges  and  collect  the 
total  from  consignee.  Memorandum  of  the  transaction  showing  number 
and  date  of  the  waybill,  starting  point  and  destination,  and  amount  to 
be  collected,  should  be  entered  on  the  conductor's  cash  report  of  the  trip 
and  forwarded  promptly  to  auditor  of  ticket  account. 

When  extra  men  accompany  stock.  When  extra  men  accompany  stock 
without  contracts  held  by  others  they  must  pay  fare  or  leave  the  train.  Con- 
ductors must  not  insert  such  fares  on  waybills  for  collection  at  destination 
because  consignees  will  invariably  claim  that  the  men  were  not  authorized 
to  take  charge  of  the  stock  and  should  not  have  been  carried. 

Crippled  or  dead  stock  unloaded  in  transit.  When  live  stock  is  un- 
loaded in  transit  for  feeding  or  other  purposes,  and  any  such  animals  are 
left  out  of  the  car  on  account  of  being  crippled  or  dead,  notation  must  be 
made  in  ink  on  face  of  waybill  showing  station  at  which  such  animals  are 
taken  out.  Name  of  employe  making  notation  and  date  must  also  be  shown 
on  face  of  waybill. 

Stock  consigned  to  order.  Agents  will  decline  to  receive  stock  con- 
signed "To  Order"  of  a  firm  or  individual.  All  live  stock  must  be  consigned 
direct  to  some  party  at  destination  who  is  prepared  to  receive  and  care  for 
it  upon  arrival. 

Initials  not  to  be  used.  Full  names  of  consignors  and  consignees 
must  be  given  on  live  stock  contracts  and  waybills.  The  use  of  initials  to 
indicate  names  is  not  permitted. 


54 


TWENTIETH  CENTURY  MANUAL 


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58 


TWENTIETH  CENTURY  MANUAL 


Through  and  Daily  Rail  Road  Company 

Live  Stock  Contract  with 


From. 
To 


Dated,. 


190  _ 


Agents  will  request  parties  in  charge  of  stock  to 
write  their  names  below  with  ink  and  will  draw  lines 
through  all  blank  spaces.  If  no  one  is  to  accompany 
stock,  write  across  the  space  "No  attendant,  not 

good  for  transportation." 


Good  for . 
within 


return  pass  (if  used 


days  from  date  of  contract) 

when  presented  as  specified  in  agreement. 
(See  other  side.) 
Signed  and  stamped  by 


Agent 


CONDUCTORS  will  not  honor  this  contract  for 
passage  unless  parties  entitled  -to  ride  have  signed 
their  names  in  ink  above. 

EACH  CONDUCTOR  having  stock  in  charge  covered 
by  this  contract,  must  punch  and  sign  his  name  in 
space  below. 


Punch 
Mark 

CONDUCTOR 

Train 
No. 

Date 

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RAILWAY  STATION  SERVICE  59 

The  "STUB"  on  live  stock  waybills.  The  stub  attached  to  waybills 
must  be  correctly  filled  out  as  they  alone  are  used  for  the  collection  of  all 
charges,  including  feed  charges.  The  number  of  animals  must  not  be 
inserted  on  stubs. 

Extract  of  United  States  laws.  Waybills  for  live  stock  must  show  day 
and  hour  the  stock  was  loaded  in  order  that  all  concerned  may  be  able  to 
comply  with  the  laws  of  the  United  States  in  relation  to  the  transportation 
of  live  stock  as  follows: 

tf Section  4386.  ~Ko  railroad  company  within  the  United  States  whose 
road  forms  any  part  of  a  line  over  which  sheep,  swine,  or  other  animals 

are  conveyed  from  one  state  to  another shall  confine  same 

in for  a  longer  period  than  twenty-eight  consecutive  hours 

without  unloading  the  same  for  rest,  watering  and  feeding,  for  a  period 
of  at  least  five  consecutive  hours,  unless  prevented  from  so  unloading  by 
storm  or  other  accidental  causes." 

"In  estimating  such  confinement  the  time  during  which  the  animals 
have  been  confined  without  such  on  connecting  roads  from  which  they 
are  received  shall  be  included,  it  being  the  intent  of  this  section  to  pro- 
hibit their  continuous  confinement  beyond  the  period  of  twenty-eight  hours, 
except  upon  contingencies  herein  stated." 

" Section  4-387.  Animals  so  unloaded  shall  be  properly  fed  and  watered 
during  such  rest  by  the  owner  or  the  person  having  the  custody  thereof; 

or,  in  case  of  his  default  in  so  doing  then  by  the  railroad  company 

transporting  the  same,  at  the  expense  of  the  owner  or  person  having  the 

custody  thereof ;  and  such  company shall  in  such  cases  have 

a  lien  upon  such  animals  for  food,  care  and  custody  furnished,  and  shall 
not  be  liable  for  any  detention  of  such  animals." 

"Section  4388.  Provides  for  a  penalty  of  not  less  than  $100,  nor  more 
than  $500  for  failure  to  comply  with  the  provisions  of  the  two  preceding 
sections." 

Time  limits.  As  far  as  practicable,  shipments  of  live  stock,  whether 
carloads  or  less,  will  not  be  run  more  than  twenty-eight  hours  without  be- 
ing unloaded  for  rest,  water  and  feeding. 

Exception.  When  shipper  desires  he  may  authorize  Railroads  to  ex- 
tend time  limit  from  twenty-eight  hours,  but  not.  to  exceed  thirty-six  hours. 
This  form,  when  signed  by  shipper  and  presented  to  agent,  must  be  at- 
tached to  waybill  and  accompany  same  to  destination.  Agent  must  also 
note  on  waybill  that  thirty-six  hours'  limit  has  been  executed. 


60  TWENTIETH  CENTURY  MANUAL 

Notes  on  waybill.  At  stations  where  live  stock  is  unloaded  for  rest, 
water  and  feeding,  as  required  by  the  United  States  laws,  agents  must  en- 
ter on  waybills  name  of  station,  date  and  hour  reloaded.  When  the  in- 
structions on  the  waybill  in  regard  to  stopping  live  stock  to  feed  and  water 
are  changed  at  request  of  owner,  or  party  in  charge,  the  conductor  must 
make  notation  to  that  effect  on  waybill  and  have  it  signed  by  the  party 
making  request. 

List  of  yards.  For  a  list  of  stations  at  which  live,  stock  can  be  fed  and 
watered  in  transit,  see  current  issue  of  special  rules  and  regulations. 

Quarantine  rules.  Agents  are  expected  to  acquaint  themselves  with  the 
quarantine  proclamations  of  the  United  States  Department  of  Agriculture 
and  those  of  the  various  states  issued  from  time  to  time  prohibiting  the 
transportation  of  live  stock  from  certain  localities,  except  in  accordance 
with  necessary  regulations,  in  order  to  prevent  and  suppress  the  spread  of 
contagious  and  infectious  diseases  among  such  animals. 


RAILWAY  STATION  SERVICE  61 


GRAIN. 


What  should  agent  do  before  allowing  grain  to  be  loaded  in  cars?  Ex- 
amine roof,  floors,  sides  and  doors  to  see  that  they  are  in  proper  condition 
to  prevent  damage  by  leaking  and  contact  with  refuse.  They  must  be 
thoroughly  cleansed  before  loading,  if  unclean. 

How  are  mixed  carloads  of  grain  or  seed  Accepted?  If  different  kinds 
of  grain  or  seed  go  into  one  car  it  should  be  sacked. 

What  is  the  usual  rule  of  shipment  of  grain  for  elevators?  That  only 
straight  carloads  of  grain  be  received  for  delivery. 

What  notations  are  made  on  grain  for  track  delivery?  When  shipper 
does  not  desire  grain  to  go  to  elevator  and  consigns  to  track,  notation  to 
that  effect  is  made  on  shipping  bill,  bill  of  lading  and  shipper's  receipts. 

Kind  of  grain  to  be  specified.  In  waybilling  grain  or  giving  receipt 
for  same,  the  word  "Grain"  must  not  be  used,  but  the  kind  of  grain  must 
be  specified. 

Grain  stopped  in  transit.  When  grain  is  to  be  stopped  in  transit  to 
be  shelled  or  cleaned,  agents  must  notify  the  shipper  that  the  original  bill 
of  lading  must  be  surrendered  at  stopping  station  and  held  until  the  grain 
is  reloaded.  Agent  at  stopping  station  must  not  allow  the  grain  to  pass 
out  of  his  possession  until  the  original  bill  of  lading  has  been  surrendered, 
The  stop  of  seventy-two  hours,  not  including  Sunday  and  legal  holidays, 
will  be  allowed  for  shelling  and  cleaning  in  transit.  If  the  grain  is  re- 
loaded within  the  specified  time  agent  at  stopping  station  will  return  the 
original  bill  of  lading  to  the  elevator  or  mill,  changing  the  initials  or  num- 
ber of  the  car  if  the  original  car  is  not  reloaded.  If  the  grain  is  not  reloaded 
within  seventy-two  hours  from  the  time  the  car  was  placed  for  unloading, 
agent  at  stopping  station  must  cancel  the  original  bill  of  lading,  change 
the  heading  of  waybill,  and  take  it  into  his  station  account,  collecting 
freight  charges  from  the  elevator  or  mill  at  regular  tariff  rate.  Should  the 
grain  be  offered  for  shipment  at  a  later  date  it  must  be  waybilled  at  tariff 
and  treated  in  every  way  as  a  new  shipment. 


62 


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RAILWAY  STATION  SERVICE  63 


GOVERNMENT  FREIGHT. 


Original  and  duplicate  bills  of  lading.  Agents  are  strictly  forbidden 
to  forward  government  freight  unless  with  it  are  presented  original  and 
duplicate  United  States  government  bills  of  lading.  Forwarding  agents 
should  carefully  examine  such  bill  of  lading  and  see  that  rates,  classifica- 
tion, etc.,  are  correct  before  signing  them. 

Disposal  of  bills  of  lading.  The  duplicate  should  be  returned  to  the 
government  official  and  the  original  sent  by  express  to  agent  at  station  to 
which  freight  is  billed. 

Waybills  to  be  same  as  government  bill  of  lading.  Agents  should  see 
that  freight  is  billed  in  accordance  with  bill  of  lading,  and  that  number 

of  bill  of  lading  is  given  on  face  of  waybill,  "Government  B.  L.  No. ." 

Agents  at  junction  points  should  not  advance,  charges  to  other  lines  on 
government  freight  unless  they  receive  a  government  bill  of  lading  cov- 
ering freight  charges  and  all  advances,  and  providing  for  payment  of 
such  charges  to  the  last  carrier. 

HOW    TO    DISPOSE    OF    THE   DEBIT. 

Weight.  Receiving  agents  should  see  that  correct  weights  are  inserted 
in  that  part  of  all  government  bills  of  lading  providing  for  receipts  and 
that  they  are  receipted  by  the  proper  government  official,  railroad  official, 
or  consignee  as  the  case  may  require.  Freight  bill  should  be  attached  to 
government  bill  of  lading  and  sent  to  auditor  of  freight  accounts  with  daily 
freight  provided  therefor. 

Government  bill  of  lading.  Is  a  form  of  receipt  issued  for  government 
shipments.  The  agent  at  destination  must  obtain  this  bill  of  lading  from 
consignee  before  delivery  of  goods,  and  in  making  out  monthly  reports  all 
government  bills  of  lading  taken  up  together,  with  list  showing  total  of 
amount  of  charges  on  freight  covered  by  same,  are  sent  to  freight  auditor 
and  credit  is  claimed  for  same  on  account  current. 


64 


TWENTIETH  CENTURY  MANUAL 


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Whose  Car 

Car  No. W.  B.  No 

FROM 

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190 


CONDUCTORS    AND    AGENTS 
MUST  OBSERVE  THE  FOLLOWING  RULES: 

Freight  to  be  unloaded  at  Way  Stations  must  be  checked  on  the  Way-Blll  by  the  Agent  In  the  presence  of  the 
Conductor  CARS  BE-SEALED,  and  any  discrepancy  discovered  noted  on  the  Way-Blll  and  signed  by  the 
Conductor. 

CONDUCTORS  are  held  PERSONALLY  RESPONSIBLE  for  all  goods  or  property  while  In  their  charge. 

Where  cars  are  transferred  en  route,  original  Car  Numbers  and  Billing  Reference  must  be  shown. 

Agent  at  the  end  of  each  Division  or  Destination  of  Way-Blll  will  see  that  the  names  of  Conductors  and  dates 
of  arrivals  and  departures  are  endorsed  on  the  Way -Bills. 

Departed  from Seals 

Arrived  at Seals 

Conductor  No. ----- 

Departed  from Seals 

Arrived  at Seals 

Conductor  No 

Departed  from ...Seals---  ....... 

Arrived  at Seals 

Conductor  No. 

Departed  from ---Seals 

Arrived  at - Seals- - 

Conductor  No. 

Departed  from -  --Seals-  -- 

Arrived  at - - Seals--- 

Conductor  No 

Departed  from.- - Seals 

Arrived  at ...Seals--- 

Conductor  No. 

Departed  from --  ...Seals--- 

Arrived  at -..Seals--- 

Conductor  No. - 

Received  at  the  Destined  Station...  -.190 

Seals—  Agent. 


RAILWAY  STATION  SERVICE 


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From 

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.190. 


CONDUCTORS   AND    AGENTS    MUST    OBSERVE   THE    FOLLOWING    RULES : 

Freight  to  be  unloaded  at  Way  Stations  must  be  checked  on  the  Way-Bill  by  the  Agent  in  the 
presence  of  the  Conductor,  CARS  RE-SEALED,  and  any  discrepancy  discovered  noted  on  the  Way-Bill 
and  signed  by  the  Conductor. 

CONDUCTORS  are  held  PERSONALLY  RESPONSIBLE  for  all  goods  or  property  while  in  their  charge 

Where  cars  are  transferred  en  route,  original  Car  Numbers  and  Billing  Reference  must  be  shown. 

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Conductor  No... 

Received  at  the  Destined  Station ..190.. 

Seals Agent 


EAILWAY  STATION  SERVICE 


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190 


CONDUCTORS  AND  AGENTS 

MUST  OBSERVE  THE  FOLLOWING  RULES: 

Freight  to  be  unloaded  at  Way  Stations  must  be  checked  on  the  Way-Bill  by  the  Agent  in  the  pres- 
ence of  the  Conductor,  CARS  RE-SEALED,  and  any  discrepancy  discovered  noted  on  the  Way-Bill 
and  signed  by  the  Conductor. 

CONDUCTORS  are  held  PERSONALLY  RESPONSIBLE  for  all  goods  or  property  while  in  their  charge. 

Where  cars  are  transferred  en  route,  original  Car  Numbers  and  Billing  Reference  must  be  shown. 

Agent  at  the  end  of  each  Division  or  Destination  of  Way-Bill  will  see  that  the  names  of  Con- 
ductors and  dates  of  arrivals  and  departures  are  endorsed  on  the  Way-Bills. 

Departed  from... Seals 

Arrived  at Seals .  _ 

Conductor  No... 

Departed  from .Seals . 

Arrived  at , .Seals 

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Departed  from Seals 

Arrived  at -  -  Seals 

_  Conductor  No. 

Departed  from Seals 

Arrived  at Seals 

_ Conductor  No 

Departed  from Seals 

Arrived  at Seals 

Conductor  No 

Departed  from Seals 

Arrived  at _  .Seals. 

.Conductor  No.... 

Departed  from - Seals 

Arrived  at Seals 

_ Conductor  No 

Received  at  the  Destined  Station 190  . 

Seals.. Agent 


KAIL  WAY  STATION  SEEVICE  71 


WAYBILLS— DEFINITION  OF  WAYBILLS. 


A  waybill  is  a  statement  describing  property  to  be  transported  by  rail- 
way, specifying  the  consignor,  consignee,  service  which  has  been  and  is  to 
be  performed  and  the  charges  incidental  thereto;  it  is  intended  to  accom- 
pany the  property  until  service  is  completed,  and  eventually  performed. 

Purpose.    A  waybill  must  be  made  for  all  freight  transported. 

Use  of  Memorandum.  The  use  of  memorandum  i.  e.  waybills  that 
are  not  completed  in  accordance  with  the  following  instructions,  or  num- 
bered in  a  regular  waybill  series,  is  prohibited. 

Sizes  of  Waybills.  Waybills,  as  to  their  size  are  known  as  a  quarter, 
half,  and  blanket;  (blanket  meaning  whole  sheet). 

Kinds,  interline,  etc.  Also  live  stock,  either  local,  or  interline  and 
card  waybills.  A  local  Waybill.  A  waybill  for  freight  to  be  transported 
between  stations  both  of  which  are  located  upon  the  same  railway,  when  it 
does  not  passover  any  other  railway  enroute,  is  a  local  waybill.  Local  way- 
bills are  used  for  local  commercial  business.  They  number  in  the  order  in 
which  they  are  made,  starting  at  number  one  on  the  first  of  the  month, 
and  on  some  roads  on  the  first  of  the  year  only.  They  show  the  office  from 
and  to,  consignor,  consignee,  and  a  description  of  the  goods  shipped.  In 
order  to  determine  charges  on  waybill,  freight  must  first  be  classified.  A 
classification  book  is  furnished  for  that  purpose  dividing  freight  into  1st, 
2nd,  3d  and  4th  classes,  and  into  A,  B,  C,  D  and  E  classes.  A  tariff  sheet 
is  furnished  showing  the  rates  per  cwt.  on  the  different  classes  between  the 
different  stations.  If  tariff  to  station  to  which  freight  is  to  be  shipped  is 
not  given,  figure  rate  to  first  station  beyond  or  consult  distance  tariff.  When 
freight  charges  have  been  entered  in  proper  column  and  advances  or  pre- 
paid, if  any,  have  been  put  in  proper  column,  waybills  must  be  endorsed 
0.  R.  ("Owner's  Risk")  or  such  other  notation  placed  on  receipt  given 
shipper  should  be  placed  on  waybill. 

Interline  Waybills.  A  waybill  for  freight  to  be  transported  between 
stations  one  of  which  is  located  upon  another  railway,  also  for  freight  be- 
tween stations  both  of  which  are  located  upon  the  same  railway,  but  where 
the  freight  passes  over  some  other  railway,  enroute,  is  an  interline  "waybill. 


72  TWENTIETH  CENTURY, MANUAL 

Perishable  Property  Waybills.  The  perishable  property  waybill  is  used 
for  billing  perishable  property  i.  e.  shipments  of  butter,  fruit  and  similar 
articles  liable  to  injury  by  heat,  cold  or  delay  in  transit.  This  waybill  is 
made  of  colored  paper  so  as  to  be  easily  distinguished  from  other  waybills. 
The  reason  for  providing  waybills  of  this  kind  is  that  conductors  and  others 
who  handle  freight  at  terminal  and  other  stations  may  be  liable  to  deter- 
mine what  cars  contain  perishable  freight  without  inspecting  all  the  way- 
bills sd  that  they  may,  when  necessary,  give  such  freight  preference  over 
other  shipment.  It  is  also  intended  to  facilitate  the  delivery  of  perishable 
freight  at  the  receiving  stations,  as  it  enables  the  agent  to  pick  out  waybills 
for  such  freight  at  a  glance. 

Live  Stock  Waybill.  The  live  stock  waybill  is  intended  for  use  in  bill- 
ing stock  to  live  stock  centers.  It  does  not  differ  from  the  common  waybill 
except  that  a  stub  is  attached  containing  substantially  the  same  informa- 
tion that  is  given  in  the  waybill.  The  stub  goes  with  the  stock  to  the  yards 
for  the  guidance  of  those  who  attend  to  the  collection  of  charges  at  destina- 
tion. Reference  must  be  given  on  the  stub  as  well  as  on  the  waybill  proper 
to  any  special  waybills  that  have  been  made  for  feeding  or  caring  for  the 
stock  in  transit. 

Designating  Agents.  The  agent  at  the  station  from  which  freight  is 
waybilled  is  designated  as  the  forwarding  agent.  The  agent  at  the  station 
to  which  freight  is  waybilled  is  designated  as  the  receiving  agent. 

Instructions  to  Forwarding  Agent.  The  waybill  must  show  the  true 
condition  of  the  property  when  received  for  transportation. 

INSTRUCTIONS  TO  FORWARDING  AGENTS. 

The  way-bill  must  show  the  true  condition  of  the  property  when 
received  for  transportation. 

A  loaded  car  ticket,  or  such  other  device  as  agents  may  be  directed 
to  use,  will  be  used  when  it  is  impossible  to  forward  way-bills  with  loaded 
cars.  The  use  of  this  substitute  must  be  specially  authorized  by  the  gen- 
eral freight  department. 

In  way-billing  carload  freight,  unless  specially  authorized  to  the  con- 
trary by  the  freight  auditor,  agents  will  make  a  separate  way-bill  for  each 
loaded  car,  except  that  in  the  case  of  freight  such  as  timbers,  poles,  etc., 
which  by  reason  of  their  length  cannot  be  loaded  upon  one  car  and  two 
or  more  are  required,  one  way-bill  only  need  be  made  for  the  shipment. 
Also  in  case  of  special  circus  trains  one  way-bill  only  should  be  made  for 
each  train. 


RAILWAY  STATION  SERVICE  73 

No  freight  will  be  way-billed  free. 

Shipments  of  company's  material,  astray  freight  way-billed  under  in- 
structions from  the  proper  officer,  also  freight  way-billed  from  milling, 
cleaning  or  feeding  stations  under  contract,  must  not  be  entered  on  way- 
bills with  freight  upon  which  there  are  charges. 

All  freight  for  company's  use  must  be  way-billed  to  the  company  for 
whose  use  it  is  intended,  in  the  care  of  the  person  under  whose  direction 
and  authority  it  is  intended  to  be  used.  A  way-bill  must  be  made  for 
such  freight  whether  there  are  freight  charges  thereon  or  not. 

The  way-bill  must  be  made  from  the  shipping  bill  and  must  contain 
all  the  information  given  thereon. 

The  way-bill  must  agree  with  the  receipt  or  bill  of  lading  given  the 
shipper.  Way-bills  must  be  written  plainly  and  with  copying  ink  or 
ribbon. 


74 


TWENTIETH  CENTURY  MANUAL 


II 


fl  a 

2*3 


II 

§2 

is 


11 

ll 


Through  and  Daily  Rai 

Form  3. 

1  Road  Company. 

WAY-BILL  FOR  FREIGHT 

y.  .  ,   ,   ,  Dubuque,  Iowa. 

§ 

Ler 
Cai 

VIA  JUNCTION 

Oelwein. 

VIA  JUNCTION 

Gross                  ' 

WITH 

C.  G.  W.  „ 

WITH 
R\ 

2  O  ,  I  %  O 

Tare 

gth  of  Ca 
lacity  of  ( 

r 

I6       Ft        6       In 

N  ,               40,000 

iar 

5^,000         Lb 

*  When  a  through  rate  is  used  and  the  shipment  l»  to  be  re-  way-billed  en  route,  the 
sul.-di  visions  must   be  shown  in  the  rate  column  In  road  order,  notlug  opposite  each    pro- 
portion the  initial  of  the  road  to  which  It  accrues. 

WEIGHT  OF  CAR  AND  CONTENTS 

Tons 

CONSIGNOR,  Connecting  Line  Reference, 
original  car  and  way-bill  number 
and  point  of  shipment 

Marks,  Consignee,  and  Destination 

No.  of  Pkgs. 

ARTICLES  AN[ 
CONDITIONS,  (0.  R. 

Lockwood  Gr.  Co. 

White  &  Co. 

Bulk 

Final  accounting 

must 

be  made  on  thi 

actual  weight 

in 

up 

per     left-han 

II! 


9K 
3:3 


3*S 


a 


CM 


CO 


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i    I    B 


si 


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.1 


ATE 


RAILWAY  STATION  SERVICE 
May  10,  1Qn£.  SERI£S A_ 

Des  Moines,  Iowa.  ^Q 


75 


No. 


1468. 


Chicago,  TIL 


VIA  JUNCTION 

VIA  JUNCTION 

VIA  JUNCTION 

VIA  JUNCTION 

WITH 
By 

WITH 
Rv 

WITH 
By. 

WITH 
By. 

feigh  this  Car  at      D/ 

ubuque,  Iowa. 

Carlr 
Int 

,     C.G.W. 

Car  N 

INTO 

^468^6. 

top  this  Car  at        Sycamore,  III. 

TRANSFERRED 
Nn 

At 

To  Mill. 
or 

Int                   No.                  At 

ASSIFICATION 
B.,  BEL.,  GTD.,  ETC.) 

WEIGHT 

RATE  AND 
AUTHORITY* 

FREIGHT 

Advances 

PBEPAID 

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6 

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76 


TWENTIETH  CENTURY  MANUAL 


Form  3i       12-02-50M 


THROUGH  AND  DAILY  RAIL  ROAD  CO 

WAY-BILL  FOR  LIVE  STOCK             Fmm                    Lador 

Weighed  at 

ROUTE 

Via  Junction                   Via  Junction 

Gross 

with                                with 

TJ  V                                                  "R 

Poro 

LengthofCar 

Net 

Capacity  of  ^ar                                             L} 

+When  a  through  rate  is  used  and  the  shipment  is  to  be  re-way-billed  en 
route,  the   subdivisions  must  be  shown  in  the  rate  column  in  road  order, 
noting  opposite  each  proportion  the  initial  of  the  road  to  which  it  accrues. 

Weight  of  Car  and  Contei 

To 

CONSIGNOR 

Connecting  Line  Reference,  Original  Car 
and  Way-Bill  No.  and  Point  of  Shipment 

CONSIGNEE  AND 
DESTINATION 

No.  of       Descriptior 
Head       Classificati 

Smith  &  Co. 

Sprague  Com.  Co. 

73             Hogs 

Shippers  1 

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EH  H 


EAILWAY  STATION  SEEVICE 


77 


Date ^prU_Al 190-?:  Series 


-No.- 


100. 


Iowa, 


.To 


Union  Stock  Yards,  III. 


Via  Junction 


Via  Junction 


Via  Junction 


Via  Junction 


with 


with 


with 


with 


RY. 


,RY. 


.RY. 


.RY 


Weigh  this  Car  at 


-  S.  Yd,.,  IlL 


Stop  this  Car  at      Geneseo,  III. 


For 


To  Feed  and  Water 


Car  Int.     C..R.I.&P. 

Transferred  into 

Int  ___  No  ___  At 
Int  ____  No  __    -  At 


No  J6000_ 


f  Stock  and 
Conditions 


Weight 


Rate  and 
Auth'ty+ 


Freight 


Advances 


Prepaid 


18000 


ad.  Count 


36\00 


300 


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TWENTIETH  CENTURY  MANUAL 


T.  AND  D.  R.  R.  CO. 


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Date. 
Consij 
Consig 
Destir 
Conte 

milled  from  • 

[Zi                      state                   f      ;a' 

April  4 

w  w    ^00   P^r      5^000,  c.,  ^e.  /.  <&  p. 

ijnor 

cfcCo. 

rn^     Sprague 

Com.  Co. 

•at.inn           ^nt° 

n  Stock  Yards,  III. 

Hogs 

Dollars 

Cents 

\ 

Total  Charges, 

inspection.  To  prevent  stealing,  in  all  Western  States 
cattle  and  horses  must  be  inspected  by  a  Government  inspector, 
and  stock  contract  must  not  be  issued  until  inspector's  receipt, 
in  original  and  carbon  duplicates,  is  given,  showing  all  brands  or 
other  marks  of  identification  on  stock.  The  original  inspection 
certificate,  together  with  original  live  stock  contract,  is  then  issued, 
and  the  carbon  duplicate  of  inspection  certificate,  together  with 
carbon  duplicate  of  live  stock  contract,  are  retained  and  sent  in 
with  daily  or  monthly  reports.  Sheep  must  be  inspected  to  see 
that  they  are  in  no  wise  diseased,  and  Government  inspector's 
certificate  to  that  effect  is  handled  the  same  way  as  that  of  the 
brand  inspection  of  company's  live  stock  contract,  which  is  signed 
by  shipper  and  man  in  charge. 

What  provision  is  made  for  live  stock  not  provided  for  by  classi- 
fication? Special  authority  for  valuation  or  other  conditions  is 
requested  by  agent  from  Division  Freight  Agent,  or  General 
Freight  Agent. 

On  what  terms  are  live  stock  received?  In  accordance  with 
terms  and  conditions  of  contract. 


RAILWAY  STATION  SERVICE 


79 


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80  TWENTIETH  CENTURY  MANUAL 

PREPAID   ONLY    WAYBILLS. 

Definition  of  P.  P.  0.  waybills.  A  "Prepaid  only  Waybill"  is  a  way- 
bill having  the  amount  shown  in  prepaid  column  only,  and  will  be  shown 
as  a  P.  P.  0.  waybill.  It  is  a  debit  to  the  billing  agent,  a  credit  to  the  re- 
ceiving agent,  and  will  be  used  for  correcting  errors  in  advances  and  pre- 
paids  of  other  waybills,  as  described  in  these  instructions.  It  should  be 
reported  in  received  abstract  on  the  day  it  is  received. 

For/transfer  of  charges.  The  P.  P.  0.  waybill  may  be  used  to  transfer 
charges  between  stations,  on  authority  of  auditor  of  freight  accounts. 

When  to  be  used  with  foreign  roads.  P.  P.  0.  waybills  may  be  ac- 
cepted from  all  roads,  but  will  only  be  made  to  roads  outside  of  your  own 
route  on  authority  of  the  auditor  of  freight  accounts. 

Clear  Reference  Required.  P.  P.  0.  waybills  should  specify  clearly 
what  they  are  for  and  give  reference  to  the  waybills  which  they  correct. 

Forwarding  agent's  record.  The  forwarding  agent  should  note  on  his 
copy  of  the  original  waybill  reference  to  the  P.  P.  0.  waybill. 

Receiving  agent's  record.  The  receiving  agent  should  note  on  his 
freight  received  record  reference  to  the  P.  P.  0.  waybill. 


RAILWAY  STATION  SERVICE  81 


FREIGHT  CHARGES. 


Definition  of  term  freight.  The  "Freight"  is  the  transportation 
charges  on  a  shipment  from  the  point  at  which  the  waybill  is  made-  to  the 
destination  of  the  waybill,  and  is  a  debit  to  the  receiving  agent  if  charges 
are  not  prepaid. 

Correct  Billing.  Receiving  agent  should  examine  all  waybills  care- 
fully and  correct  errors  and  classifications,  weights,  rates,  extentions  and 
footing  of  both  weight  and  charges  before  collecting  charges  and  report- 
ing waybills,  except  that  errors  in  extensions  of  less  than  five  cents  need 
not  be  collected.  Receiving  agents  will  be  held  responsible  for  all  un- 
collected  errors  in  waybills  received. 

Corrections  to  le  in  red  ink.  Receiving  agents  should  make  necessary 
corrections  on  waybills  in  red  ink  before  taking  them  in  to  account. 

Authority  for  changes.  Changes  in  weight,  rate,  classification,  or  de- 
scriptions of  articles  should  be  explained  in  red  ink  on  face  of  waybills  by 
.receiving  agents.  The  reason  for  changes  in  extension  or  footing  will  be 
apparent  and  need  no  explanation. 

Correction  of  errors.  Errors  in  freight  charges  discovered  by  the  re- 
receiving  agent  after  waybills  have  been  recorded  should  be  adjusted  by 
the  waybill  corrections. 

UNDERCHARGE,    OVERCHARGE,   AND   EEFUXD. 

Undercharge.  If  an  undercharge,  agent  should  immediately  collect 
the  amount  and  charge  it  to  his  station.  Outstanding  freight  bilkshould 
be  taken  up,  attached  to  the  waybill  correction  and  a  new  freight  bill  issued 
marked  ("Correction").  If  it  cannot  be  taken  up  a  new  freight  bill  should 
be  issued  for  the  additional  collection  only.  If  an  overcharge  is  not  cor- 
rected^the  agent  should  make  new  freight  bill  for  the  correct  amount  and 
send  the  erroneous  freight  bill  to  auditor  of  freight  accounts  attached  to 
waybill  correction,  both  marked  "Xot  Collected."  If  the  charges  have  been 
collected  the  receiving  agent  should  take  up  the  original  freight  bill,  issue 
a  correct  one,  marked  "Corrected,"  make  waybill  correction,  and  send  it, 
with  the  original  freight  bill  to  the  auditor  of  freight  accounts  with  daily 


82  TWENTIETH  CENTURY  MANUAL 

report.  Refund  must  not  be  made  unless  the  original  receipted  freight 
bill  is  surrendered  by  the  consignee.  In  doubtful  cases,  do  not  refund,  but 
refer  the  matter  to  the  auditor  of  freight  accounts. 

Responsibilities  for  Errors.  While  these  instructions  make  the  re- 
ceiving agent  responsible  for  the  collections  of  the  freight  charges,  never- 
theless forwarding  agents  and  bill  clerks  must  not  interpret  them  to  mean 
that  they  are  to  relax  their  efforts  to  have  waybills  correct  before  leaving 
station.  ^s  (lLt_L_ 

ADVANCES. 


i  Definition  of   term  advances.     "Advances"   are  the  accrued  charges 

\  against  a  shipment  up  to- the  time  of  making  a  waybill.    The  credit  to  the 
W  forwarding  agent  and  a  debit  to  the  receiving  agent. 

i  Discovery  of  errors.  When  the  forwarding  agent  discovers  an  error  in 
|  advances  after  waybill  has  left  a  station  the  receiving  agent  should  be  noti- 
I  fied  at  once. 

Advances  billed  in  excess.  When  advances  have  been  billed  in  excess 
of  the  correct  amount  of  freight,  or  other  figures  have  been  placed  in 
the  advance  column  by  mistake,  the  agent  discovering  the  error  should 
advise  the  other  agent  of  the  facts  by  wire.  The  receiving  agent  should  col- 

Ilect  the  correct  amount  and  forwarding  agent  should  send  P.  P.  0.  way- 
bill for  the  amount  billed  in  excess. 

The  same  if  not  collected.  If  the  charges  have  not  been  collected  at 
the  time  such  advances  have  been  received  the  receiving  agent  should  make 
freight  bill  foi:  the  correct  amount  and  carry  the  excess  as  uncollected  on 
freight  bill  against  the  billing  agent  until  P.  P.  0.  bill  is  received.  The 
P.  P.  0.  waybill  should  then  be  accounted  for  on  freight  received  report 
and  the  excess  freight  bill  marked  "Uncollected"  and  sent  with  the  way- 
bill to  the  auditor  of  freight  as  voucher  for  the  amount. 

//  collected.  If  the  charges  have  been  collected  before  notice  of  the 
overcharge  has  been  received,  the  receiving  agent  on  the  P.  P.  0.  waybill, 
should  take  up  the  original  receipted  freight  bill,  issue  the  consignee  a 
corrected  waybill,  refund  the  overcharge  and  take  receipt  for  it  sending 
the  receipt  and  original  freight  bill  to  the  auditor  of  the  freight  accounts 
as  a  voucher  for  the  amount.  Refunds  must  not  be  made  unless  the  orig- 
inal receipted  freight  bill  is  surrendered  by  the  consignee.  If  the  over- 
charge cannot  be  refunded  immediately  the  receiving  agent  should  so 
note  on  the  P.  IJ.  0.  waybill.  Account  for  it  on  freight  received  report 
and  add  the  amount  to  the  freight  charges  of  the  original  waybill  by  way- 


RAILWAY  STATION  SERVICE  83 

bill  correction.    This  does  not  prohibit  refund  by  waybill  corrections  when- 
ever consignee  surrenders  the  original  freight  bill. 

Undercharge,  if  not  collected,  if  collected.     When  the  advances  have 
been  waybilled  at  less  than  the  correct  amount,  if  the  charges  have  not  been 
collected,  when  notice  of  the  error  is  received,  the  receiving  agent  should 
make  freight  bill  for  correct  amount  and  send  immediately  P.  P.  0.  way- 
bill for  the  undercharge.     If  the  charges  have  been  collected  the.  receiving  ^ 
agent  should  make  every  effort  to  collect  the  undercharge,  and  if  success- . 
ful  send  P.  P.  0.  waybill  to  forwarding  agent;  if  not,  immediately  advise 
forwarding  agent.     The  latter  should  send  to  the  auditor  of  freight  ac- 
counts as  voucher  for  the  P.  P.  0.  waybill,  receipt  for  the  correct  amount 
.   of  advances. 

s-     Advances  not  to  be  changed  0n  original  waybill.     Footing  advances. 
It  should  be  understood  that  in  this  method  of  using  the  P.  P.  0.  waybills1! 
to  correct  errors  in  advances,  the  figures  in  advances  column  on  original  I 
waybills  must  not  be  changed,  except  for  error  in  footing.     If  the  for- 
warding agent  should  discover  errors  in  advances  on  his  waybill  before 
it  leaves  his  hands,  the  figures  on  waybill  should  not  be  changed,  but  the 
waybill  should  be  destroyed  and  a  new  one  made. 

Separate  waybills  required  to  correct  errors.  ,0ne  waybill  should  not 
be  made  to  cover  shipment  of  freight  and  also  the  correction  of  advances. 
The  latter  should  always  be  on  a  separate  waybill. 

PREPAID. 

t  Definition  of  term  prepaid.  "Prepaid"  is  an  amount  paid  to  the  for- I 
warding  agent  toward  the  cost  of  transporting  the  consignment  to  destina-  | 
tion.  It  is  a  debit  to  the  forwarding  agent  and  a  credit  to  the  receiving  } 
agent.  / 

"Freight"  must  be  shown.  On  prepaid  shipment  the  freight  charges 
to  the  destination  of  waybill  must  be  shown  in  freight  column. 

Debit  to  forwarding  agent.  Forwarding  agent  should  charge  the 
station  with  the  whole  amount  prepaid  and  enter  it  in  the  prepaid  column 
of  the  waybill  opposite  the  consignment  to  which  it  belongs. 

Receiving  agent's  record.  The  receiving  agent  should  charge  the 
station  with  the  advances  and  freight  and  take  credit  for  the  whole  amount 
prepaid. 

.  When  destined  to  another  road.  When  freight  is  destined  beyond  the 
station  to  which  it  is  billed,  the  agent  at  the  junction  point  can  collect 


84  TWENTIETH  CENTURY  MANUAL 


from  the  agent  of  the  connecting  line  the  freight  and  advances  and  pay 
over  to  him  the  full  amount  prepaid.  The  receipts  of  connecting  lines  for 
amounts  paid  them  should  be  sent  to  the  auditor  of  freight  accounts  with 
daily  received  reports. 

When  received  from  a  foreign  road.  When  freight,  prepaid"  from 
originating  point  to  destination,  is  received  from  a  connecting  road  to  be 
rebilled,  agent  should  pay  to  the  .delivering  road  its  charges  and  collect  from 
it  the  amount  originally  prepaid  to  destination.  The  rebilling  should 
show,  as  advances,  all  charges  up-  to  that  point,  thus  enabling  agent  to 
show  on  waybill. amount  of  original  prepayment. 

Under  prepaid.  When  the  amount  prepaid  is  not  sufficient  to  meet 
the  sum  of  the  advances  on  freight  the  difference  should  be  collected  from 
the  consignee. 

Overpaid-  When  a  shipment  is  not  destined  beyond  a  station  to  which 
waybill  is  made,  and  the  amount  prepaid  exceeds  the  total  of  the  advances 
and  legitimate  freight  charges,  the  freight  charges  should  be  increased  to 
such  a  figure  as  will  make  the  total  advances  on  freight  charges  equal  to 
the  full  amount  prepaid,  and  in  such  cases  no  overcharge  is  to  be  refunded 
without  taking  out  the  receipt  given  to  the  consignor  when  prepayment 
was  made.  This  receipt,  with  receipt  of  party  to  whom  refund  is  made, 
should  be  sent  to  the  auditor  of  freight  accounts  as  voucher. 

Discovery  of  error.  When  forwarding  agent  discovers  an  error  in  pre- 
paid after  waybill  has  left  the  station  the  receiving  agent  should  be  at  once 
notified. 

When  prepaid  is  billed  to  collect.  Same  if  collected.  When  forwarding 
fagent  discovers  that  a  shipment  has  been  billed  collect  when  it  should  have" 
been  billed  prepaid,  or  that  prepaid  has  been  billed  at  less  than  amount 
collected,  he  should  immediately  notify  the  receiving  agent  of  the  amount 
prepaid,  at  the  same  time  issuing  P.  P.  0.  waybill  giving  full  explanation 
thereon,  including  reference  to  the  original  waybill.  This  will  debit  the 
forwarding  agent  and  credit  the  receiving  agent  with  the  amount  collected. 

If  the  charges  have  not  been  collected  before  notice  of  the  error  has 
been  received,  the  receiving  agent  should  carry  the  freight  bill  as  uncol- 
lected  until  the  P.  P.  0.  bill  is  received;  in  the  meantime  furnishing  the 
consignee  with  correct  freight  bill.  He  should  then  send  the  erroneous" 
freight  bill  marked  "Not  Collected"  to  the  auditor  of  the  freight  account 
with  a  report  in  which  the  P.  P.  0.  wa}^bill  is  included.  If  the  charges, 
have  been  collected  before  notice  of  the  error  has  been  received,  the  re- 
ceiving agent  should  take  up  the  original  freight  bill,  refund  to  consignee> 


RAILWAY  STATION  SERVICE  85 

take  his  receipt  for  amount  refunded   and   send  both  to  the  auditor  of   \ 
freight  accounts  with  received  report  in  which  P.  P.  0.  bill  is  included.        .    | 

Refund  must  not  be  made  unless  original  receipted  freight  bill  is  sur- 
rendered to  the  consignee.  If  the  money  be  refunded  immediately  the  re- 
ceiving agent  will  so  note  on  the  P.  P.  0.  waybill,  account  for  it  on  freight 
received  report  and  add  the  amount  to  the  freight  charges  of  the  original 
waybill  by  waybill  correction.  This,  however,  prohibits  refund  by  waybill 
corrections  whenever  consignee  surrenders  the  original  freight  bill.  : 

Shipments  billed  prepaid  in  error.  When  the  forwarding  agent  dis- 
covers that  a  shipment  has  been  billed  prepaid  when  it  should  have  been 
billed  collect ;  or  that  prepaid  has  been  billed  at  more  than  the  amount  col- 
lected he  should  immediately  notify  the  receiving  agent  of  the  error  and 
state  explicitly  the  amount  to  be  collected  from  the  consignee.  The  receiv- 
ing agent  should  return  amount  billed  in  excess  by  P.  P.  0.  waybill.  If  the 
freight  is  undelivered,  P.  P.  0.  waybill  should  be  immediately  sent. 

Erroneous  prepaid  not  collected.  If  the  amount  of  the  excess  prepaid  \ 
has  not  been  collected  from  the  consignor  when  notice  of  the  error  was 'sent, 
the  forwarding  agent  should  carry  a  prepaid  freight  bill  as  uncollected 
.until  the  P.  P.  0.  waybill  is  received.  He  should  then  send  the  erroneous 
bill  marked  "Xot  Collected"  to  the  auditor  of  freight  accounts  with  a 
report  in  which  the  P.  P.  0.  waybill  is  included. 

Same  if^jtb  collected.  If  the  amount  billed  as  prepaid  has  been  col- 
lected before  notice  of  the  error  was  sent,  the  forwarding  agent  should  take 
up  the  original  prepaid  freight  bill,  prepaid  bill  of  lading  or  prepaid  ship- 
ping receipt  which  ever  has  been  issued,  refund  to  consignor,  take  his  receipt 
for  the  amount  refunded  and  send  both  to  the  auditor  of  freight  accounts 
with  report  in  which  P.  P.  0.  waybill  is  included.  / 

Conditions  of  refund.  Refund  must  not  be  made  unless  original  re- 
ceipted prepaid  freight  bill,  and  bill  of  lading  or  shipping  receipt,  if  any 
were  issued,  is  surrendered  by  the  shipper. 

Disposition  of  credit  when  unable  to  refund.  If  the  money  cannot  be 
refunded  immediately  the  forwarding  agent  should  ask  the  auditor  of 
freight  accounts  for  instructions. 

Prepaid  must  not  be  charged  on  original  waybill.  It  will  be  under- 
stood that  in  this  method  of  using  P.  P.  0.  waybills  to  correct  errors  in 
prepaid,  the  figures  in  prepaid  column  on  original  waybills  are  not  to  be 
changed,  except  for  errors  in  footing.  For  the  correction  of  such  errors 
made  at  stations  which  are  open  for  forwarded  business  only,  request  should 
be  made  to  the  auditor  of  freight  accounts  for  special  instructions  if  for- 


86  TWENTIETH  CENTURY  MANUAL 

warding  agent  should  discover  errors  in  prepaid  on  his  waybill  before  it 
leaves  his  hands.  The  figures  should  not  be  changed,  but  the  waybill  should 
be  destroyed  and  a  new  one  made. 

Responsibility  of  agents.  Forwarding  agents  will  be  held  responsible 
for  all  undercharges  in  waybilling  prepaid  freight.  It  must  not,  however, 
be  understood  that  the  receiving  agent  is  relieved  of  the  responsibility  of 
using  every  effort  to  collect  undercharges. 

Separate  waybills  required  to  correct  errors.  One  waybill  should  not 
be  made  to  cover  shipments  of  freight  and  also  the  correction  of  prepaid. 
The  latter  should  always  be  on  separate  waybill. 

A  loaded  car  ticket.  Or  such  other  device  as  agents  may  be  required 
to  use  will  be  used  when  it  is  impossible  to  forward  waybills  with  loaded 
cars.  The  use  of  this  substitute  to  be  specially  authorized  by  the  general 
freight  department.  In  waybilling  carload  freight,  unless  specially  au- 
thorized to  the  contrary  by  the  freight  auditor,  agents  will  make  a  separate 
waybill  for  each  loaded  car,  except  that  in  case  of  freight  such  as  timbers, 
poles,  etc.,  which  by  reason  of  their  length  cannot  be  loaded  upon  one  car 
and  two  or  more  are  required,  only  one  waybill  need  be  made  for  the  ship- 
ment. Also,  in  case  of  special  circus  trains  one  waybill  only  should  be 
made  for  each  train.  No  freight L  will  .he-waybilled  free  except  underiJn- 
structions__from  proper  official.  When  such  instructions  are  issued  the 
freight  must  in  alTeases  be  regularly  waybilled  and  the  authority  for  the 
free  billing  shown  in  the  column  provided  for  that  purpose.  The  actual 
weight  tf  all  freight  waybilled  free  must  be  entered  «n  the  waybill. 

Company's  material  or  estray  freight.  Shipments  of  company's  mate- 
rial, estray  freight  waybilled  free  under  instruction  from  the  proper  official, 
also  freight  waybilled  from  milling,  cleaning  or  feeding  stations  free  must 
not  be  entered  on  waybills  with  freight  upon  whiph  there  are  charges.  All 
freight  for  company's  use  must  be  waybilled  to  the  company  for  whose  use 
it  is  intended,  in  the  care  of  the  person  under  whose  direction  and  authority 
it  is  intended  to  be  used.  A  regular  waybill  must  be  made  for  such  freight 
whether  there  are  freight  charges  thereon  or  not.  The  waybill  must  be 
made  from  the  shipping  bill  and  must  contain  all  the  information  given 
thereon. 

Dividing  a  consignment  in  two  or  more  cars.  It  will  sometimes  be  nec- 
essary to  divide  a  consignment  of  freight  received  from  some  other  railway 
and  load  it  into  two  or  more  cars,  the  rate  of  which  is  based  upon  the  whole 
amount  rather  than  upon  the  amount  contained  in  each  car.  In  such 
cases  that  portion  of  the  shipment  loaded  in  each  car  should  be  billed  as 


RAILWAY  STATION  SERVICE  87 

"Part  lot"  and  the  waybill  should  show  reference  to  each  of  the  other  way- 
bills in  interest.  If  the  actual  weight  of  the  whole  shipment  is  known,  all 
of  the  weight  and  charges  should  be  entered  on  the  first  waybill  and  nota- 
tion made  "The  weight  and  charges  as  shown  on  this  waybill  cover  part 

lot  shipment  as  shown  on  .  ./.Q&T* waybill  No. 3. .  car  initials ^r P. ff 

car  No/?;".  :"  and  on  the  other  waybills  made  for  the  balance  of  the  ship- 
ment the  notation  should  be  made:  "For  weight  and  charges  see  my.C*/6v; 
waybill  No. .?-.  car  initials, .Vf:  .  car  No. '. .  . ." 

If  for  any  reason  it  is  impossible  to  determine  the  aggregate  weight 
of  a  shipment  which  is  sent  forward  loaded  in  more  than  one  car  before 
the  first  carload  goes  forward,  each  carload  must  be  waybilled  as  "Part  lot" 
at  its  actual  weight  and  the  freight  charges  extended  in  accordance  there- 
with ;  full  reference  being  on  each  waybill  of  the  other  wa}Tbills  in  interest. 
In  the  event  any  charges  have  been  advanced  or  miscellaneous  charges  of 
any  kind  have  occurred,  or  interline  charges  prepaid  have  been  received  to 
apply  0n  the  shipment  they  should,  in  every  instance,  be  noted  on  the  first 
waybill  made,  and  notation  made  on  each  of  the  other  waybills  "For  ad- 
vanced charges,  miscellaneous  charges,  or  interline  charges  prepaid  (as  the 
case  may  be).  See  my  waybill  No.  . .  .  of ,  19 " 

Waybill  and  receipts  to  agree.  The  waybill  must  agree  with  the  re- 
ceipt or  bill  of  lading  given  to  the  shipper. 

Where  waybills  are  marked.  In  waybilling  freight  for  which  a  bill 
of  lading  or  receipt  has  been  given,  the  waybill  is  sometimes  marked  on  its 
face  "Bill  of  Lading  Issued,"  or  "Receipt  Issued." 

Where  freight  is  guaranteed.  In  waybilling  freight  upon  which  the 
rules  of  the  company  require  that  the  charges  must  be  guaranteed,  the 
notation  "Guaranteed"  is  made  on  the  face  of  the  waybill.  In  case  any 
person  or  firm  executes  a  monthly  or  annual  guarantee  the  notation 
"Monthly  Guarantee,"  or  "Annual  Guarantee"  is  made  on  the  face  of  the 
waybill,  and  in  some  cases  the_date  of  the  execution  of  same  may  be  given. 
Particular  attention  is  called  to  the  execution  of  guarantees.  The  signature 
of  the  shipper  is  not  in  all  cases  sufficient.  When  there  is  any  doubt  about 
the  responsibility  of  the  person  or  firm,  the  guarantee  must  also  be  signed 
by  another  responsible  party. 

MISCELLANEOUS  NOTES. 

Waybills  must  be  written  plainly  and  copying  ink  used. 

Route.     When  waybilling  to  points  that  can  be  reached  by  more  than 


88  TWENTIETH  CENTURY  MANUAL 


one  route  rand  when  waybilling  to  stations  on  other  roads,  the  junction  via 
which  the  freight  is  to  go  must  be  entered  in  the  space  provided  on  the  way- 
bill. When  waybilling  to  stations  on  other  roads  the  name  of  each  road 
over  which  the  freight  is  to  pass  must  be  given  in  the  space  provided  there- 
for on  the  waybill,  in  addition  to  the  junction. 

Car  initials  and  numbers.  Car  initials  and,  car  numbers  must  be  given 
in  full  in  the  space  provided  when  known.  No  initial  letter  must  be  omitted 
unless  authorized  by  the  proper-  official.  If  freight  is  loaded  into  a  passing 
train  and  the  car  initial  and  number  are  not  entered  on  the  waybill  by  the 
agent,  he  must  take  the  number  and  initial  of  the  car  in  which  the  freight 
is  loaded  and  enter  his  information  on  the  record  of  his  waybill,  as  well 
as  upon  all  the  tissue  copies  made  thereof,  before  they  are  sent  forward  to 
the  parties  for  whom  they  are  intended.  In  the  case  of  two  or  more  roads 
having  the  same  initials  (as  for  instance  Illinois  Central,  Iowa  Central, 
Montana  Central  and  Michigan  Central)  the  name  must  be  abbreviated  in 
such  manner  as  to  show  clearly  to  which  company  the  car  belongs. 

(Date.  All  waybills  must  bear  the  date  upon  which  they  are  actually 
made.  In  the  event  the  shipment  of  freight  which  a  waybill  covers  was 
delivered  and  receipted  for  previous  to  the  date  of  the  waybill,  the  date 
upon  which  it  came  into  the  company's  possession  should  be  noted  on  the 
waybill.  The  name  of  the  month  must  be  written  in  the  space  provided 
therefor.  Numerals  should  be  used  for  the  date  of  the  month  and  the  year. 
Name  of  stations.  The  name  of  the  station  and  state  from  and  to 
which  freight  is  waybilled  must  be  written  in  full  in  the  space  provided 
therefor.  Stamps  must  not  be  used.  Abbreviations  liable  to  lead  to  un- 
certainty, such  as  Cal.  for  California  and  Col.  for  Colorado,  N.  P.  for  North- 
ern Pacific,  and  U.  P.  for  Union  Pacific  should  not  be  used.  The  name  of 
the  state  should,  in  every  case,  follow  the  name  of  the  town,  as  there  are 
many  towns  of  the  same  name. 

I  By  reference  to  the  form  of  waybill  it  will  be  seen  that  various  columns 

I    are  provided  for  the  convenient  insertion  of  the  name  of  consignor  and 

I    consignee,  marks,  number  of  packages  and  articles;  also  a  column  for  the 

\  weight,  rate  to  be  charged,  authority  for  the  rate,  and  the  different  kinds  of 

V  charges  accruing  in  connection  with  the  transportation  of  the  property.     If 

there  is  more  than  one  class  of  freight  the  weight  of  each  class  must  be  en- 

Jtered  opposite,  so  that  the  rate  may  be  entered  correspondingly  thereto.  The 
weight  and  charges  column  must  be  carefully  footed  and  the  totals  entered 
at  the  bottom  immediately  following  the  last  entry. 

Consignor.    The  name  of  the  consignor  must  be  entered  in  full. 


KAILWAY  STATION  SERVICE  89 

Consecutive  number.  The  consecutive  numbers  of  the  shipping  bill 
must  be  entered  in  the  column  provided  for  the  consignor. 

Re-waybilling  from  connecting  lines.  In  re-waybilling  from  a  con- 
necting line,  or  otherwise,  the  name  of  the  connecting  line  and  the  particu- 
lars of  the  original  waybill  must  be  entered  in  the  consignor  column.  In 
every  case  the  original  point  of  shipment  must  be  given,  including  the 
name  of  the  state.  If  it  is  for  freight  transferred  from  one  car  to  another 
enroute,  the  initials  and  the  number  of  the  car  from  which  transferred,  as 
well  as  the  particulars  of  the  car  to  which  transferred,  must  be  shown. 

Consignee  and  destination.     The  name  and  address  of  the  consignee  \ 
must  be  given  in  full.    When  freight  is  consigned  to  the  care  or  order  of  \ 
any  person  or  company  the  name  of  such  person  or  company  must  be  given 
in  full.    When  freight  is  destined  to  a  point  beyond  that  to  which  it  is  way- 
billed,  the  final  destination  including  the  county  and  state  must  be  given  in 
full.    The  destination  of  property,  or  name  of  consignee,  or  person  to  -whose 
order  freight  is  shipped,  cannot  be  changed  except  subject  to  the  conditions 
recited  in  the  instructions  of  the  traffic  department. 

Marks.    Any  distinguishing  marks  shown  on  property  must  be  entered  \ 
in  the  waybill  in  the  column  provided  for  that  purpose.  \ 

Description  of  articles.     The  articles  of  freight  and  number  thereof,! 
also  quantity,  must  be  specified  on  the  waybill ;  this  must  be  done  in  accord-  \ 
ance  with  the  classification.     Abbreviations  must  not  be  employed,  except  I 
such  as  are  in  common  use  and  are  readily  understood.     The  commodity 
must  be  shown;  it  will  not  do  to  say  "Grain,"  the  kind  of  grain  must  be 
specified.    This  is  also  true  of  live  stock ;  the  particular  kind  of  live  stock 
must  be  shown  such  as  horses,  cattle,  sheep,  hogs,  and  so  on.     Coal  must 
be  specified  in  kind  whether  hard,  soft,  nut,  slack,  lump,  pea,  or  otherwise. 
All  articles  of  each  separate  consignment,  to  which  the  same  rate  is  applied, 
must  be  grouped  together. 

Conditions  to  be  noted.  The  condition  under  which  property  is  ac- 
cepted for  shipment,  such  as  "Owner's  Risk,"  "Carrier's  Risk,"  "Released," 
"Guaranteed,"  "Strapped,"  "Corded,"  and  "Sealed,"  "Knocked  Down," 
"Flat  and  Compact,"  "Set  Up,"  and  so  on,  whenever  separately  considered 
in  the  classification,  or  when  they  are  factors  in  determining  the  rate,  must 
be  noted  on  waybill.  Abbreviations  are  generally  used. 

Notation  live  stock  "contract"  on  waybills.     In  waybilling  live  stock     \ 
forward  the  notation  "Shipped  Under  Contract"  should  be  made  on  the 
face  of  the  waybill  in  case  live  stock  contract  is  executed.    In  case  the  same 
is  refused  by  shipper  the  notation  "Contract  Refused"  should  be  made  in 
every  instance. 


90  TWENTIETH  CENTURY  MANUAL 

Where  freight  is  inspected.  When  freight  is  inspected  at  a  forwarding 
station  by  an  authorized  person  or  inspector  of  the  Western  Railway  Weigh- 
ing Association  and  Inspection  Bureau,  the  notation  "Property  Inspected" 
should  be  made  upon  the  face  of  the  waybill  in  copying  ink  before  same  is 
copied ;  also  initials  of  party  making  inspection. 


RAILWAY  STATION  SERVICE  91 


WEIGHTS. 


Freight  to  be  billed  at  gross  weights.  Freight  must  be  waybilled  at 
gross  weight  regardless  of  the  weight  given  by  shippers  and  inserted  in  ship- 
ping orders  and  bills  of  lading,  subject  to  the  rules  of  the  classification  and 
established  minimum  as  shown  in  current  tariffs  and  circulars. 

Freight  in  less  than  carloads  must  be  carefully  weighed.  Forwarding 
agents  are  instructed  to  carefully  weigh  all  freight  in  less  than  carload  lots 
and  waybill  at  actual  weights  except  where  classification  provides  for  esti- 
mated weights  on  certain  articles.  If  receiving  agent  has  reasons  to  believe 
that  billed  weights  are  not  correct  he  should  carefully  weigh  shipment  and 
collect  charges  accordingly. 

Carload  freight  from  stations  having  track  scales.  When  scales  are  fur- 
nished at  a  station,  agents  must  in  every  instance  weigh  all  freight  offered 
for  shipment  and  know  that  the  weight  billed  is  correct  except  as  provided 
for  in  paragraphs  following. 

Carload  freight  from  station  having  no  track  scale.  Where  station 
has  no  track  scale  carload  freight  destined  to,  or  will  pass  a  weighing  sta- 
tion, must  be  waybilled  at  maximum  or  at  estimated  weight  as  shown  in 
classification  or  paragraph.  K"ote  on  waybill  in  space  provided  for  that 
purpose  that  car  must  be  weighed  at  destination,  or  at  such  station  in  transit 
as  may  be  designated  by  the  superintendent  or  proper  official  in  current 
instructions. 

Carload  freight  to  and  from  stations  without  track  scales  and  where 
no  intermediate  track  scales  are  passed.  When  carload  freight  is  forwarded 
from  and  destined  to  stations  having  no  track  scales  and  between  which  or 
near  which  there  are  no  intermediate  track  scales  agents  must  ascertain 
from  shipper  the  gross  weight  and,  if  satisfied  that  it  is  correct,  will  waybill 
accordingly.  Use  the  table  of  estimated  weights  as  a  guide. 

Company  freight.  It  is  not  necessary  to  weigh  cars  loaded  with  bridge 
material,  ties,  wood,  coal,  rails  or  other  material  when  for  company  use. 

Gross,  tare  and  net  to  be  shown  on  waybill.  Where  carload  freight  is 
weighed  agents  should  note  on  waybill  or  card  waybill  the  gross,  tare  and 
net  weight  of  car  and  contents;  also  name  of  weighing  station,  specifying 
when  tare  is  estimated. 


92  TWENTIETH  CENTURY  MANUAL 

Weight  to  be  shown  on  card  waybills.  Card  waybills  for  carload  freight 
which  has  been  weighed  must  bear  weight  stamp  to  avoid  unnecessary  re- 
weighing. 

Collect  charges  according  to  weight  stamped  on  waybills.  When  cars 
are  weighed  in  transit  receiving  agents  must  collect  charges  according  to 
weight  stamped  on  waybills  regardless  of  weight  originally  billed  or  shown 
on  consignee's  invoice  subject  to  existing  rules  regarding  maximum  and 
minimum  weights. 

Errors  in  stamp  weights.  In  case  of  obvious  errors  in  stamp  weights 
agents  will  refer  the  matter  at  once  to  the  division  freight  agent  giving  full 
and  complete  information.  This  does  not  give  agents  authority  to  hold 
waybills  out  of  account  awaiting  reply  from  division  freight  agent. 

Carload  freight  not  to  be  weighed  when  waybill  bears  weighing  stamp. 
When  carload  freight  has  been  weighed  and  bears  the  stamp  of  the  Western 
Railway  Association,  or  the  stamp  of  some  station  on  your  own  road,  car 
will  not  be  weighed  again  except  upon  special  instructions. 

Grain  to  be  billed  at  maximum  weights.  Grain  in  carloads  should  be 
waybilled  at  maximum  weights,  but  when  destined  to  other  points  having 
elevators  or  facilities  for  weighing  will  be  weighed  at  those  points  and 
charges  corrected  to  actual  weights  subject  to  established  minimum. 

Live  stock  to  be  billed  at  minimum  weights.  Live  stock  in  carloads 
should  be  waybilled  at  minimum  weight  for  cars  of  various  sizes  as  provided 
in  various  tariffs.  Shipments'  of  cattle,  calves,  hogs  and  sheep  when 
destined  to  markets  will  be  weighed  at  these  points  and  charges  cor- 
rected to  basis  of  actual  weights  subject  to  the  established  minimum. 
Horses  and  mules  should  not  be  weighed  as  rates  are  based  on  the  length  of 
cars  regardless  of  weight. 

Western  Weighing  Association  agreements  with  shippers.  Attention 
is  directed  to  the  various  agreements  made  between  shippers  and  the  West- 
ern Railway  Association  whereby  agents  are  authorized  to  waybill  at  weights 
furnished  by  shipper  subject  to  established  minimum.  Waybills  should 
show  agreement  stamp  and  such  shipments  must  not  be  weighed.  See  cir- 
culars issued  by  the  Western  Railways  Association  from  time  to  time  giving 
lists  of  parties  with  whom  arrangements  of  this  kind  have  been  made. 

Show  tonnage  on  waybills  for  engine  rating.  Waybills  and  card  way- 
bills for  loaded  cars  must  show  the  total  weight  of  the  car  and  load  in  space 
provided  in  even  tons  omitting  fractions  of  less  than  one-half,  or  if  equiva- 


RAILWAY  STATION  SERVICE 


93 


lent  to  one-half  or  more,  counting  it  as  one  ton;  for  example  if  a  car  con- 
tains forty-three  thousand  pounds,  tare  weight  is  22,500,  making  a  total 
of  65,500  pounds,  it  should  be  considered  as  66,000  pounds  and  shown  as 
33  tons  on  the  waybill. 

ESTIMATED  WEIGHTS. 

When  agents  are  compelled  to  base  their  waybills  on  estimated  weights 
or  quantities,  they  must  note  under  the  weight  "Estimated."  The  follow- 
ing table  of  estimates  has  been  carefully  compiled  and  by  its  use  a  very 
close  estimate  of  the  weight  of  freight  shipped,  without  ascertaining  the 
actual  weight,  can  be  obtained. 


Initial. 

Car  No. 

F-8-07.    50M. 


Form  2O I . 


_190_ 


WEIGH 


Contents 


Gross . 
Tare_ 
Net 


Return  this   card  to. 
Destination 


TABLE  OF  ESTIMATED  WEIGHTS. 

To  be  used  only  when  actual  weights  cannot  be  ascertained. 

Pounds 

Acid,  per  carboy   230 

Alcohol,  per  brl 380 

Alcohol,  per  half  brl 200 

Ale,  beer  or  porter,  per  brl 350 

Ale,  beer  or  porter,  per  half   brl 180 

Ale,  beer  or  porter,  per  quarter  brl 100 


94  TWENTIETH  CENTURY  MANUAL 

Ale,  beer  or  porter,  per  eighth   brl 50 

Apples,  dry,  per  brl 200 

Apples,  dry,  per  bu 24 

Green,  per  brl 160 

Green,  per  bu 56 

Barley,  Pearl,  per  brl 200 

Beans,  per  bu 60 

Beans,  Castor,  per  bu '. 46 

Beer,  (see  ale). 

Bran,  per  bu 20 

Brick,  common,  each 4 

Brick,  pressed  or  fire,  each 6 

Brooms,  per  dozen    ' 30 

Broom  Corn  Seed,  per  bu 46 

Butter  in  packages  containing  25  Ibs 30 

Butter  in  packages  containing  30  Ibs 37 

Butter  in  packages  containing  40  Ibs 47 

Butter  in  packages  containing  56  Ibs 65 

Butter  in  packages  containing  60  Ibs  72 

Butter  in  firkins    125 

Cement,  common,  per  brl 300 

Cement,  Portland,  per  brl 400 

Charcoal,  per  bushel  22 

Cider,  per  barrel  of  30  gals 300 

Cider,  per  barrel  of  40  to  45  gals 450 

Cider,  per  barrel  of  46  to  52  gals.  . . , 485 

Cider,  per  %  barrel- 200 

Coal,  per  bushel 80 

Coke,  per  bushel    40 

Cornmeal,  per  bushel    48 

Cornmeal,  per  brl 200 

Eggs,  per  brl 200 

Eggs  in  cases  of  30  dozen   53 

Eggs  in  cases  of  36  dozen 65 

Over  36  doz.  two  Ibs.  per  dozen  additional. 

Fish,  salt,  per  brl 300 

Fish,  salt,  i/2  brl 160 

Fish,  salt,  %  brl 80 

Fish,  salt,  i/8  brl.  or  kit   40 


RAILWAY  STATION  SERVICE  95 

Flour,  per  brl 200 

Flour,   per  sack    98 

Flour,  per  l/2  sack • 49 

Flour,  per  y±  sack 24  5/10 

Flour,  per  export  sack   140 

Gin,   per  brl 420 

Glucose,  per  brl 675 

Grain 

Barley,  per  bushel    48 

Buckwheat,  per  bushel    52 

Corn,  shelled,  per  bushel 56 

Corn  in  ear,  per  bushel 70 

Oats,  per  bushel    32 

Rye,  per  bushel   56 

Wheat,  per  bushel   60 

High  Wines  or  Spirits,  186  proof  or  over,  per  brl 380 

High  Wines  or  Spirits,  below  186  or  over  130  proof,  per  brl 400 

High  Wines  or  Spirits,  below  130  proof,  per  brl 410 

Hominy,  per  bushel  60 

Lard,  per  brl 380 

Lard,  per  tierce  450 

Lime,  land,  per  bushel   80 

Lime,  land,  per  barrel 200 

Liquors  N".  0.  S.,  per  brl 400 

Lumber, 

Green.         Seasoned 

Ash,  per  1,000  ft 5,000  3,500 

Basswood,  per  1,000  ft 3,500  2,500 

Birch,  per  1,000  ft 4,250  3,400 

Butternut,  per  1,000  ft 5,000.  3,000 

Cherry,  per  1,000  ft.   . . 5,000  4,000 

Chestnut,  per  1,000  ft 5,250  3,250 

Cypress,  per  1,000  ft 4,000  2,000 

Hickory,  per  1,000  ft 6,000  4,000 

Poplar,  per   1,000   ft 4,000  3,000 

Rock  Elm,  per  1,000  ft 5,000  4,000 

Soft  Elm,  per  1,000  ft 5,000  3,500 

Sycamore,  per  1,000   ft : 5,000  4,000 

Walnut,  per  1,000  ft 5,500  4,000 


96  TWENTIETH  CENTURY  MANUAL 

Green.         Seasoned 

White  pine,  per  1,000  ft 3,500  2,500 

Yellow  pine,  long  leaf,  per  1,000  ft 4,500  3,500 

Yellow  pine,  short  leaf,  per  1,000  ft 4,000  3,250 

Shingles,  cypress,  per  1,000    450  300 

Lath,  white  pine,  per  1,000 700  450 

Lath,  Yellow  pine,  %  in.,  per  1,000 1,050  900 

Lath,  Yellow  pine,  %  in.,  per  1,000 700  500 

Malt,  per  bushel    38 

Meats, 

Beef  or  bung  guts,  per  tierce 660 

Beef  hams  with  pickle,  per  tierce 528 

Beef  hams  with  pickle  drawn,  per  tierce 418 

Beef  hams  with  pickle  drawn,  per  brl 320 

Casings,  hog  or  sausage,  per  brl 480 

Casings,  hog  or  sausage,  per  tierce 660 

Pigsfeet,  pickled,  per  brl 352 

Pigsfeet,  pickled,  per  y2  brl 136 

Pork,  Hams  and  Shoulders, 

With  pickle,  per  brl.    418 

Pickle  drawn,  per  brl. 320 

With  pickle,  per  tierce 528 

With  pickle  drawn,  per  tierce  418 

Tongues  with  pickle,  per  tierce   528 

Tongues  with  pickle  drawn,  per  tierce 418 

Tongues  with  pickle,  per  brl 374 

Tongues  with  pickle  drawn,  per  brl 308 

Tripe,  per  brl 330 

Tripe,  per  %  brl 127 

Molasses,  per  brl 675 

Molasses,  per  %  brl 300 

Nails,  per  keg   106 

Oils, 

Coal  or  Carbon,  Benzine,  Benzole,  Petroleum,  Natural,  Gasoline  or 
Lubricating, 

In  barrels 400 

In   cases 80 

In  tank  cars,  per  gallon 6.4 

Linseed,  per  brl 450 


EAILWAY  STATION  SERVICE  97 

Neatsfoot,  per  brl 450 

Lard,  per  brl 484 

Tallow,  per  brl 440 

Red,   per  brl 450 

Onions,  per  brl 150 

Onions,  per  bu 60 

Peaches,  dried,  per  bu 33 

Peaches,  green,  per  bu 56 

Peas,  dried,  per  bu 60 

Pickles,  per  l/2  brl.  of  15  gallons 150 

Pickles,  per  brl.  of  30  gals 285 

Pickles,  excess  over  30  gals.,  10  Ibs.  per  gal.  additional. 

Plastering  hair,  per  bu 8 

Porter,  (see  ale). 

Potatoes,  common,  per  bu 60 

Potatoes,  common,  per  brl 180 

Potatoes,  Sweet,  per  bu 55 

Potatoes,  Sweet,  per  brl 160 

Rosin,  per  brl .- . . .  300 

Salt,  per  brl 300 

Seed, 

Bluegrass,  per  bu 14 

Clover,  per  bu 60 

Flax,  per  bu 56 

Hemp,  per  bu 44 

Hungarian,  per  bu 45 

Millet,  per  bu 45 

Orchard,  per  bu 14 

Red  top,  per  bu 14 

Timothy,   per  bu 45 

Spirits,  (see  wine). 

Sugar  Grape,  granulated  or  flake,  per  brl 230 

Stearine,  per  brl 385 

Stearine,  per  tierce 600 

Syrup,  per  brl 675 

Syrup,  per  i/2  brl 350 

Tallow,  per  brl 335 

Tallow,  per  tierce    

Turnips,   per   bu 


98  TWENTIETH  CENTURY  MANUAL 

Turnips,  per  bu 56 

Turpentine,  per  brl 400 

Varnish,  per  brl 400 

Vinegar,  per  brl.,  same  as  cider. 

Water,   lime    300 

Whiskey,  per  brl 410 

Wood,  soft  green,  per  cord 3,500 

Wood,  soft  seasoned,  per  cord  3,000 

Wood,  hard  green,  per  cord 4,500 

Wood,  hard  seasoned,  per  cord 3,500 

Wood,  tan  bark,  green,  per  cord  3,500 

Wood,  tan  bark,  seasoned,  per  cord 2,200 

Cord  dimensions:  One  cord  is  4  ft.  high  by  4  ft.  wide  by  8  ft.  long, 

making  128  cu.  ft. 

Gravel,  per  cu.  ft 120 

Ice,  per  cu.  ft.  - , 62.5 

Marble,  per  cu.  ft 165 

Sand,  per  cu.  ft. 120 

Slate,  per  cu.  ft '. .    175 

Stone,  per  cu.  ft 155 

Net  ton  weight  is 2,000 

Gross  ton  weight  is   2,240 

Long  ton  weight  is  2,268 

Note.  When  any  of  the  estimated  weights  on  articles  named  conflict 
with  those  given  in  the  tariffs  and  classifications  in  use  by  your  company 
the  later  will  govern. 


RAILWAY  STATION  SERVICE 


99 


CARD  WAYBILL 


Form  51 


M  11-06  100M. 


CAR 


TOXS 


Initial Gross. 

No Freight.. 

To. 
Via< 

Contents 

ACCOUNTANT'S  ASSOCIATION  STANDARD  FORM   NO.  111. 

Through  &  Daily  Ry.  Co. 

CARD  WAYBILL  NO 

From 

Consignor 

Consignee 

Destination 

PREPAID.  S COLLECT,  $ , 

ESTIMATED  WEIGHT  ACTUAL  WEIGHT 

^^^^^™^^^^^^™"^^^™™"™^^^"^     Gross , 

WHERE  WEIGHED 

Tare 

190 Net 

Date 190 Agent. 

Transferred  to Car  No 

At Date 190.... 

The  above  must  be  carefully  filled  up  with  PEN  and  INK. 

*Date Train  No Time 

*To  be  filled  in  by  first  Conductor  taking  the  Car. 


100  TWENTIETH  CENTURY  MANUAL 

When  card  waybills  have  been  used,  no  excuse  will  be  taken 
for  Receiving  Agents  neglecting  to  paste  them  to  regular  waybills, 
THIS  SIDE  OUT.  Do  not  put  mucilage  below  the  initials  and 
number  of  car  on  face  of  card  waybill. 


6 


10 


Agents  at  Junction  points  will  stamp  in  consecutive  order  as 
indicated  above.  Stamp  must  be  kept  in  good  order/  and  clear, 
legible  impressions  given. 


RAILWAY  STATION  SERVICE  101 


CARD  WAYBILLS. 


Definition.  A  "Card  Waybill"  is  a  paper  which  is  sometimes  used  as 
a  temporary  substitute  for  the  waybill  proper  in  moving  carload  freight. 

Less  than  carload  shipments.  Card  waybills  must  not  be  used  for  less 
than  carload  shipments. 

Card  billing  loaded  cars.  If  on  account  of  limited  time  agents  cannot 
furnish  regular  billing  for  carload  freight  which  is  in  train  ready  to  leave 
station  a  "Card  Waybill"  may  be  used.  Card  waybills  should  always  show 
initials  and  number  of  car,  consignee,  destination,  route  and  contents  to 
enable  cars  to  be  switched  promptly.  If  after  making  card  waybill  an  error 
should  be  discovered  a  new  one  should  be  made  and  first  one  destroyed  . 

Card  bills  to  be  used  in  extreme  cases  only.  Regular  waybill  should, 
in  all  cases  where  practicable,  accompany  car  to  destination  to  which  it  is 
billed.  Card  waybills  must  not  be  used  except  in  cases  when  it  is  abso- 
lutely necessary  to  prevent  serious  detention  or  carload  freight.  When  card 
waybills  are  used  regular  waybills  must  be  made  and  forwarded  to  destina- 
tion by  first  train  mail. 

Card  waybilling  beyond  local  road.  When  freight  is  card  waybilled 
to  another  road  regular  waybill  should  be  sent  by  first  passenger  train  to 
junction  point  where  the  freight  is  delivered  to  the  connecting  line  in  order 
that  the  stamp  of  junction  station  may  be  placed  thereon  and  junction 
record  made. 

Use  of  card  waybill  envelopes.  When  cars  containing  a  number  ship- 
ments of  merchandise  are  moved  on  card  waybill  envelopes  to  a  distributing 
point,  junction  agent  should  take  waybill  out  of  envelopes,  stamp  each  in 
space  provided,  make  necessary  entry  on  junction  freight  report  and  replace 
them  in  the  envelopes.  Agents  at  distributing  points  should  file  such  enj 
velopes  for  future  reference.  A  separate  envelope  should  be  made  for  each 
car. 

Card  waybills  to  be  attached  to  regular  waybills  by  receiving  agent. 
Receiving  agents  should  attach  card  waybills  to  regular  waybills  before 
sending  them  to  the  auditor  of  freight  accounts.  The  whole  card  waybill 
should  not  be  pasted  to  the  waybill,  but  only  a  small  strip  at  the  side  so 
that  it  may  be  read  when  necessary. 


102 


TWENTIES1?  CENTURY  MANUAL 


FORM  20. 

Conductors  must  carry  this  Card  with  Car,  and  deliver  to  Agent 
at  destination. 

FROM 


TO 


Train  No. 


Contents, 
Date 


SHIPPER, 


CONSIGNEE, 


IF  DESTINED   EAST  OF  CHICAGO,  GIVE 


Route, 


Destination,. 


THIS  CAR   HAS  WAY-FREIGHT  FOR 


EAILWAY  STATION  SERVICE  103 

On  Tfr.  Track 

FORM  C.  T.  38-A 

C.  &  E.  L  495 


Car  No. 


To Chicago,  III. TRA|N 

Via 


Date 


WEIGHT  OF  CAR   FOR 


Engine  Rating—  —Tons 

Through  and  Daily  Rail  Road  Co. 


EMPTY  CAR  CARD  WAY-BILL. 
FORWARDED   FROM 


Station 


BY  ORDER  OF 


J.  R.  C. 


Consignee C'  &  E-  L 


For 


Agent. 


This  card  way-bill  must  accompany  car  to  desti- 
nation, and  must  be  used  for  all  empty  cars  for- 
warded by  special  order. 

Yardmasters  must  stamp  on  back  of  this  card 
date  of  arrival  of  car  in  yards. 


104  TWENTIETH  CENTURY  MANUAL 


ARRIVAL  AND  DELIVERY  OF  FREIGHT. 


Agents  are  responsible  for  the  delivery  of  freight.  Agents  are  re- 
sponsible for  the  delivery  of  all  freight  arriving  at  their  stations  ^nd  must 
take  such  precautions  as  will  insure  delivery  to  proper  consignee. 

To  send  notice  of  arrival  of  freight  to  consignee.  Agents  should 
promptly  notify  consignee  of  the  arrival  of  freight  either  by  mail,  messen- 
ger 01*  telephone,  and  state  the  correct  amount  of  charges  due  the  company. 
•Show  on  receipt  part  of  freight  bill  date  notice  is  sent. 

Agents  to  check  waybills  against  freight  received.  Receiving  agents 
must  exercise  care  in  the  examination  and  checking  of  waybills  received  at 
their  station  and  ascertain  whether  all  articles  specified  on  such  waybills 
have  been  received  and  condition  of  same.  All  articles  on  waybills  will  be 
considered  -as  having  been  received  and  in  good  order  unless  otherwise  shown 
on  waybill. 

Agents  to  have  consignee  remove  freight  promptly.  Agents  will  use  all 
proper  means  to  induce  consignees  to  remove  their  freight  within  twenty- 
four  hours  after  arrival  as  the  company  requires  all  of  its  warehouse  room 
for  the  daily  movement  of  freight. 

Delivering  freight  to  connecting  line.  In  delivering  freight  to  connect- 
ing lines  agents  must  not  accept  receipts  bearing  notations  which  can  be 
construed  to  cover  any  damage  or  shortage  that  may  exist  on  arrival  of 
freight  at  destination.  Notations  showing  damage  or  shortage  must  specify 
the  articles  and  exact  condition  at  time  or  delivery. 

Freight  consigned  to  connecting  lines  to  be  promptly  delivered. 
Agents  must  deliver  freight  to  connecting  lines  when  so  consigned  as  soon 
after  arrival  as  practicable  and  care  must  be  taken  to  have  same  receipted 
for  with  proper  notations  showing  time  of  delivery,  condition  of  freight,  etc. 

Agents  to  examine  all  freight  before  delivery.  Agents  must  not  allow 
freight  to  be  taken  from  cars  or  warehouse  until  it  has  been  carefully  exam- 
ined as  to  marks  and  conditions,  and  then  only  in  the  presence  of  a  repre- 
sentative of  the  company  who  will  see  that  consignees  receive  all  their 
freight,  and  do  not,  in  error,  take  packages  which  do  not  belong  to  them. 

Note.  This  rule  does  not  apply  to  carload  shipments  in  bulk  which  are 
to  be  unloaded  by  consignees.  Such  freight  is  considered  delivered  when 


RAILWAY  STATION  SERVICE  105 

cars  are  placed  on  consignee's  track  where  they  are  to  be  unloaded,  charges 
having  been  paid  and  receipted  for. 

Delivering  freight  on  consignee's  order.  When  freight  is  delivered  to 
a  drayman  or  party  other  than  the  original  consignee  the  agent  must  have 
a  written  order  on  file  from  consignee  authorizing  the  delivery. 

Original  receipt  or  bill  of  lading  to  ~be  taken  up  before  delivery  of 
freight.  Unless  consignees  are  known  to  be  reliable  and  trustworthy  the 
original  receipt  or  bill  of  lading  must  be  surrendered  before  the  delivery  of 
freight. 

Freight  consigned  direct  to  one  party  care  of  another  party.  Shipments 
consigned  direct  to  one  party  care  of  another  party  must  not  be  delivered  to 
the  party  in  whose  care  shipped;  nor  to  a  third  party  without  surrender 
of  bill  of  lading  endorsed  by  the  consignee. 

Articles  shipped  under  a  false  name.  When  articles  are  shipped  under 
a  false  name  in  order  to  evade  the  proper  classification,  agent  at  destination 
will  collect  the  charges  according  to  the  proper  classification  and  correct 
waybills  accordingly,  notifying  the  general  freight  office. 

Owner's  risk  after  arrival.  These  companies  are  not  liable  for  damage 
by  fire  or  as  a  common  carrier  for  any  article  after  its  arrival  at  place  of 
destination.  Their  liability  after  that  being  that  of  warehousemen  only. 
They  reserve  the  right  to  charge  storage  or  to  send  freight  to  a  public  ware- 
house for  storage  at  risk  of  owner,  subject  to  the  customary  storage  and 
commission  charges  and  saies  for  charges  as  provided  by  law. 

Writ  of  attachment,  replevin,  etc.  Should  a  sheriff  or  a  constable  pre- 
sent writs  of  attachment,  execution  or  replevin  upon  which  he  proposes 
to  seize  property  in  the  possession  of  these  companies  the  agent  must  ex- 
amine the  writ  and  take  copy  of  it.  If  the  property  sought  is  at  his  station 
he  will  demand  payment  of  all  charges,  notifying  the  officer  that  if  he  makes 
levy  either  with  or  without  payment  of  all  charges  he  must  do  so  at  his  own 
risk,  and  property  must  be  removed  from  premises  of  company  soon  as 
possible. 

When  property  is  attached,  replevied  or  levied  upon,  agent  should 
notify  consignor  and  consignee  at  once,  giving  name  of  plaintiff,  amount 
sued  for,  and  time  and  place  of  hearing.  When  property  is  removed  the 
agent  should  take  the  officer's  receipt  therefor.  Agents  must,  without  delay, 
report  all  facts  by  wire  to  the  freight  claim  agent,  notify  local  attorney  by 
telegraph,  send  original  summons  to  proper  officers,  and  a  copy  of  the^sum- 
mons  to  the  general  solicitor.  Where  no  attorney,  or  without  regular  in- 
structions, report  all  facts  by  wire  to  the  division  or  general  freight  agent 
and  send  copy  of  the  writ  by  first  mail. 


106 


TWENTIETH  CENTURY  MANUAL 


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RAILWAY  STATION  SERVICE 


107 


Mailing  cards.  After  the  expiration  of  a  certain  time  (24  or  36  hours) 
storage  is  charged  on  all  freight  received.  Hence  when  expense  bill  is  made, 
postal  containing  description  of  freight  and  charges  must  be  made  out, 
copied  and  mailed  at  once  to  all  consignees.  (To  local  merchants,  etc.,  it 
is  not  necessary.) 

F    104 

THROUGH  AND  DAILY  RAIL  ROAD  COMPANY, 


Victor,  la.,  Station, 


May  10,  1906. 


There  is  at  this  Depot,  consigned  to  you,  the  following: 


FROM 

ARTICLES. 

CHARGES 

Altoona 

2  Bbl.  Sugar 

66 



~6G 

Total  

Which  is  now  at  your  risk.  Please  call  and  pay  charges  and  remove 
property.  Same  being  carload  freight,  is  subject  to  a  minimum  charge 
for  trackage  and  rental  of  $1 .00  per  car  for  each  24  hours'  detention,  or 

QA 

fractional  part  thereof,  after  the  expiration  of  *^ hours  from 

date  or  mailing  this  notice,  and    such   charge    will   commence  on    the 

11  t   May,     .n  6,     ,.6  a. 

...day  of...     ..x.'.. 190...!. .at...    ...m. 


articles  of  Freight  must  be  taken  away  within  thirty-six 
hours  after  their  arrival,  or  they  will  be  sent  to  warehouse,  and  collect 
from  the  same  the  freight  and  charges  due. —  Extract  from  Sec.  13  of 
Charter. 


J.  J.  Jones, 


AGENT. 


Please  deliver  above  property  to  bearer. 


Consignee. 


FREIGHT  RECEIVED  FROM  AND  DELIVERED  TO  OTHER 
.  TRANSPORTATION  COMPANIES. 


Freight  must  not  be  received  from  nor  delivered  to  connecting  lines 
unless  it  is  accompanied  by  a  freight  (expense)  bill  or  a  waybill  showing 
the  weight  and  charges,  as  well  as  all  particulars  necessary  for  the  proper 
handling  and  forwarding  of  the  freight.  In  the  event  the  freight  is  re- 
ceived for  delivery  to  connecting  transportation  companies  without  a  regu- 


108  TWENTIETH  CENTURY  MANUAL 

lar  waybill  the  necessary  short  freight  return  must  be  sent  to  the  proper 
officer  forthwith.  A  short  freight  return  must  also  be  promptly  sent  to  the 
proper  official  when  the  waybills  for  freight  to  be  delivered  to  connecting 
lines  are  received  unaccompanied  by  the  freight. 

Receipt  for  freight  received  from  connecting  lines  must  not  be  given 
nor  the  freight  allowed  to  go  forward  until  all  of  the  necessary  information 
by  which  it  may  be  intelligently  handled  is  received  from  the  carrier  mak- 
ing the  delivery.  All  loaded  cars  received  from  connecting  lines  must  be 
carefully  examined  at  the  junction  station  with  a  view  of  detecting  any 
defects  that  may  result  in  loss  of,  or  damage  to,  their  contents. 

Less  than  carload  freight  received  from  connecting  lines  must  be 
carefully  checked  with  the  freight  (expense)  bill  or  waybill  and  any  varia- 
tion in  quantity  or  condition  must  be  noted  thereon,  as  well  as  upon  any 
receipt  which  may  be  issued  for  the  property.  In  case  of  carload  lots  that 
may  be  passed  without  being  checked  or  transferred  the  notation  "Not 

checked  or  transferred  at station"  must  be  made  across  the 

face  of  the  freight  (expense)  bill  or  waybill,  as  well  as  upon  the  receipt 
given  for  the  freight  and  station  record. 

Shipments  of  perishable  or  other  freight,  upon  which  the  rules  of  the 
traffic  manager  or  department  requires  the  charges  to  be  prepaid  or  guaran- 
teed, are  subject  to  the  same  general  conditions  when  received  from  con- 
necting lines  as  in  other  cases.  The  notation  "Charges  Guaranteed"  upon 
connecting  lines  freight  (expense)  bill  will  be  understood  to  be  the  guaran- 
tee of  all  charges  to  destination,  including  any  charges  that  may  have  been 
advanced  by  this  company.  No  guarantee  will  be. accepted  unless  with  this 
understanding.  "  When  freight  upon  which  charges  should  be  guaranteed  is 
offered  by  connecting  lines  the  agent  must  require  the  guarantee  of  con- 
necting line,  and  must  not  accept  that  of  the  original  alone. 

Reporting  interline  business.  A  report  of  all  regular  interline  waybills, 
whether  regular  or  card  received  from  and  delivered  to  connecting  lines 
each  day,  should  be  sent  to  the  freight  auditor  by  the  junction  agent  on 
blank  provided  for  that  purpose,  according  to  printed  instructions  thereon. 

Inspection  of  interline  waybills  for  miscellaneous  charges.  Junction 
agents  should  carefully  inspect  all  waybills  delivered  to  connecting  line  and 
where  any  show  miscellaneous  charges  to  have  been  entered  after  the  waybill 
left  forwarding  station  a  memorandum  giving  name  of  station  where  such 
charge  accrued,  nature  of  the  charge  and  amount  should  be  made  imme- 
diately under  the  entry  of  the  waybill  on  the  junction  report. 


RAILWAY  STATION  SERVICE  109 

MISCELLANEOUS    XOTES. 

When  waybilling  to  stations  on  foreign  lines,  or  via  more  than  one 
route,  what  is  noted?  The  junction  via  which  freight  is  to  be  forwarded. 

What  points  in  waybills  must  agents  at  junction  point  examine?  All 
interline  waybills  from  or  to  stations  on  foreign  lines,  and  if  the  rate  used 
cannot  be  verified  by  advices  in  his  possession  from  general  freight  agent, 
he  must  at  once  apply  to  division  freight  agent  for  instructions,  and  full 
particulars  must  accompany  application. 

What  is  observed  in  billing  freight  from  foreign  lines.  Agents  under 
the  heading  of  consignor  must  show  connecting  lines,  billing  point,  date  of 
waybill,  car  number  and  initials ;  also  original  point  of  shipment  when  such 
shipments  have  originated  beyond  connecting  line's  billing  point.  In  for- 
warding reconsigned  freight,  full  reference  to  original  billing  must  be  made. 
If  the  shipment  is  a  carload  and  has  been  transferred  from  one  car  to  an- 
other enroute  the  initials  and  number  of  the  car  from  which  the  shipment 
was  transferred  must  always  be  shown. 

What  is  done  when  freight  is  left  short  of  destination,  or  transferred 
from  disabled  cars?  Should  a  loaded  car  become  disabled,  or  for  any  cause 
be  left  on  a  side  track  or  at  a  station  where  there  is  no  agent,  the  conductor 
will  deliver  the  waybill  to  the  agent  at  the  next  regular  station  and  endorse 
on  the  waybill  when,  where,  and  why  the  car  was  left  and  report  the  same 
to  his  superintendent,  train  master,  or  train  dispatcher. 

CORRECTION  BLANKS. 

Waybill  correction  "blank.  When  an  error  is  discovered  in  the  freight 
charges  of  a  waybill  after  it  has  been  reported  in  received  abstract  correction 
should  be  made  by  use  of  waybill  correction  form. 

Errors  in  abstract.  Errors  found  in  footing  of  charges  columns  of  way- 
bills after  they  have  been  reported  in  received  abstract  should  be  considered 
as  errors  in  abstracting. 


110 


TWENTIETH  CENTURY  MANUAL 


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RAILWAY  STATION  SERVICE  111 

\ 

Abstract  Correction  Blanks.  All  errors  in  abstracts  and  daily  freight 
balances  affecting  the  debit  or  credit  of  the  station  should  be  corrected  by 
"the  use  of  freight  balance  correction  form.  When  such  errors  are  detected 
by  the  agent  after  reports  have  left  the  station  correction  should  not  be 
attempted  by  bringing  forward,  in  daily  freight  balance,  totals  differing 
from  those  shown  on  last  report,  but  request  should  be  made  to  the  auditor 
of  freight  accounts  for  freight  balance  corrections.  In  the  meantime  the 
difference  should  be  shown  as  an  unsettled  item  in  daily  freight  balance. 

Evidence  that  proper  disposition  has  been  made  of  credits  obtained  by 
freight  balance  correction  is  required,  as  follows: 

A — If  the  original  freight  bill  is  incorrect,  it  should  be  taken  up  and 
attached  to  the  freight  balance  correction,  and  a  receipt  for  the  amount 
refunded  taken,  in  space  provided  on  the  face  of  the  blank. 

B — If  the  original  bill  is  incorrect,  but  has  not  been  collected,  make 
notation  to  that  effect  across  the  face  thereof,  and  attach  to  the  freight 
balance  corrections. 

C — If  the  outstanding  freight  bill  shows  no  overcharge,  note  across 
face  of  balance  corrections  "Freight  Bill  Correct." 

D — If  the  credit  is  disposed  of  by  issuing  P.  P.  0.  way-bill,  copy  of 
the  P.  P.  0.  way-bill  should  be  attached  to  the  freight  balance  correction. 

E — If  advances  forwarded  are  added  or  increased,  the  usual  voucher 
for  advances  will  be  required. 

If  over  collection  has  been  made,  and  for  any  cause  refund  cannot 
be  made,  ask  Auditor  of  Freight  Accounts  for  instructions. 


112 


TWENTIETH  CENTURY  MANUAL 


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116  TWENTIETH  CENTURY  MANUAL 


JUNCTION  BUSINESS. 


Junction  freight  report.  This  is  a  statement  rendered  by  an  agent  at 
a  junction  station  of  all  interline  waybills  passing  to  or  from  connecting 
lines  showing  stations  between  which  the  billing  is  made,  together  with 
such  other  business  as  may  be  required. 

Waybills  witliqut  freight.  An  interline  waybill  on  which  entire  ship- 
ment checks  short  at  junction  point  with  road  outside  of  your  own  local 
route  should  be  forwarded  to  the  destination  of  such  waybill,  via  route 
shown  thereon,  after  the  agent  of  the  outside  road  has  made  proper  notation 
of  the  shortage  on  the  face  of  the  waybill  over  his  signature.  The  agent  at 
destination  should  take  the  waybill  into  account  and  if  the  freight  has  been 
received  via  some  other  route  the  routing  on  the  waybill  should  be  made  to 
conform  to  the  actual  movement  of  the  freight.  If  the  freight  has  not  been 
received,  short  report  should  be  made  and  claim  filed  for  relief  of  charges 
as  per  current  instructions. 

Waybills  to  foreign  roads  having  freight  short.  Waybills  from  your 
own  local  route  points  to  points  on  foreign  roads,  when  not  accompanied 
by  the  freight,  may  be  held  waiting  disposition,  but  not  to  exceed  thirty 
days.  At  the  expiration  of  that  period  the  heading  should  be  changed  to 
the  junction  point  and  waybill  included  in  freight  received.  In  the  mean- 
time junction  should  endeavor  to  locate  the  freight. 

The  same  action  should  be  taken  by  the  conductor  when  he  leaves  a 
disabled  car  at  a  regular  station,  except  that  waybill  should  be  delivered  to 
agent  at  station  where  car  is  left.  Should  it  become  necessary  to  transfer 
freight  into  other  cars  while  enroute,  note  the  fact  on  the  waybills,  giving 
the  initials  and  number  of  the  car  into  which  freight  was  transferred,  and 
date  and  station  at  which  such  transfer  was  made.  The  agent  at  station  at 
which  transfer  was  made  will  make  copy  of  waybills  of  all  freight  damaged, 
which  copy  of  waybill  with  regular  report  giving  cause  for  the  transfer  must 
be  sent  to  the  general  claim  agent  by  first  mail.  Goods  must  be  carefully 
checked  from  waybills,  noting  on  face  of  same  condition  of  property  at  time 
of  transfer;  conductor  will  sign  his  name  in  full  on  waybill,  and  keep  a 
record  of  the  transaction  in  his  car  book.  Bonded  freight  must  not  be 
transferred  except  by  government  officials. 


RAILWAY  STATION  SERVICE 


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118  TWENTIETH  CENTURY  MANUAL 


Shipper's  Manifest. 


From. . 


FOR  EXPORT  TO. 


Via 

Last  Port  in  the  U.  S. 


Loaded  in  car  No. 


TRANSFERRED  TO 


Car  No. 


TRANSFERRED  TO 


Car  No. 


TRANSFERRED  TO 


Car  No. 


See  Art.  5,  U.  S.  Treas.  Dept.  Cir.  No.  201,  1892./ 


EAILWAY  STATION  SERVICE  119 


BONDED  FREIGHT. 


When  received  from  customs  officials.  Freight  in  bond  must  not  be 
received  from  customs  officials  unless  a  manifest  for  each  shipment  bearing 
certificate  of  a  customs  officer  is  delivered  with  shipping  order. 

When  received  from  connecting  lines.  Freight  in  bond  must  not  be 
received  from  connecting  lines  unless  a  manifest  for  each  shipment  bearing 
certificate  of  custom  officer  is  delivered  with  the  transfer  bills;  seals  and 
fastenings  of  car  are  intact,  and  a  red  or  yellow  card  is  attached  to  each  side 
of  car. 

When  under  supervision  of  customs  officers.  Bonded  freight,  except  as 
provided  in  paragraphs  headed  "Corded  and  Sealed"  and  " Internal  Revenue 
Bonded  Freight"  must  always  be  loaded  or  transferred  from  car  to  car  under 
the  supervision  of  a  customs  officer  who  will,  when  car  is  loaded,  secure 
same  with  customs  seals  or  locks  according  to  whether  the  merchandise  is 
"APPRAISED"  or  "UNAPPRAISED,"  as  outlined  in  paragraphs  headed 
A.  and  B. 

Waybilling.  In  waybilling  bonded  freight  notation  must  be  made  on 
the  waybill  against  each  shipment  "In  bond,  manifest  attached"  and  the 
manifests  must  be  securely  attached  to  the  waybills  they  cover. 

Corded  and  sealed.  Bales  and,  packages  of  bonded  freight  "Corded 
and  Sealed"  are  not  required  to  be  transported  in  cars  secured  by  customs 
locks  or  seals,  or  to  be  transferred  under  the  supervision  of  a  customs  officer, 
consequently  they  can  be  loaded  in  car  with  free  freight  destined  to  any 
point.  Manifest  must  accompany  such  shipments,  however,  and  waybill 
must  bear  notation  "Corded  and  Sealed."  Customs  locks  or  seals  not  re- 
quired against  each  shipment  in  addition  to  notation,  "In  bond,  manifest 
attached." 

Internal  revenue  bonded  freight.  An  act  of  congress  dated  August  28, 
1894,  provides  for  the  establishment  of  general  bonded  warehouses  for  the 
storage  of  spirits  made  from  material  other  than  fruit,  and  the  transporta- 
tion thereof  in  bond.  Manifests  are  not  required  in  the  shipments  of  such 
bonded  freight  and  they  will  be  handled  under  ordinary  seal  protection, 
customs  locks  or  seals  not  being  required.  Notation  must  be  made  on  way- 
bills for  such  freight,  "Internal  revenue  bonded  freight :  manifest,  customs 
locks  or  seals  not  required." 


120 


TWENTIETH  CENTURY  MANUAL 


Customs  seals.  Appraised  merchandise.  Cars  containing  appraised 
merchandise  in  bond  must  be  secured  by  customs  seals  or  customs  locks. 

Customs  locks.  Unappraised  merchandise.  Cars  containing  merchan- 
dise (unappraised)  must  be  secured  by  customs  locks. 

Seals  and  locks  can  le-  removed  only  by  customs  officers.  Customs 
seals  or  locks  are  placed  on  cars  and  removed  only  by  a  customs  officer.  Any 
other  person  removing  or  tampering  with  these  seals  is  guilty  of  felony, 
and  is  punishable  by  imprisonment  not  exceeding  five  years,  or  fine  not 
exceeding  $1,000,  or  both,  at  the  discretion  of  the  court. 

Card  for  bonded  freight  "Appraised."  Every  car  containing  bonded 
merchandise  (appraised)  is  required  to  have  on  each  side,  in  close  proximity 
to  the  place  where  the  openings  are  sealed,  a  red  card  3l/2  by  41/2  inches  in 
size,  with  the  following  words  printed  in  black  letters : 


U.  8.  CUSTOMS. 

BONDED  MERCHANDISE 


(APPRAISED) 

From (Departure)    Date . 

To (Arrival)       Date 


NOTICE:  Seals  attached  to  this  car  are 
to  be  removed  by  Customs  Officers  only. 
Unauthorized  persons  who  willfully  break, 
cut  or  remove  Customs  seals  are  liable 
to  a  fine  of  $IOOO.OO,  or  imprisonment 
not  exceeding  five  years,  or  both. 


RAILWAY  STATION  SERVICE  121 

Card  for  merchandise  "Unappraised"  Cars  containing  bonded  mer- 
chandise (unappraised)  must  be  carded  on  both  sides  at  loading  station 
with  a  yellow  card,  six  inches  square,  reading  as  follows : 


U.  S.  CUSTOMS. 

UNAPPRAISED  MERCHANDISE. 

IN  BOND 


From 

Forwarded I9O 

To 

Arrived tgo 

NOTICE:  Seals  attached  to  this  car  are 
to  be  removed  by  Customs  Officers  only. 
Unauthorized  persons  who  willfully  break, 
cut  or  remove  Customs  seals  are  liable 
to  a  fine  of  $1OOO.OO,  or  imprisonment 
not  exceeding  five  years,  or  both. 


Manifest  for  bonded  freight.  Manifest  for  bonded  freight  must  always 
be  in  the  possession  of  the  agent  or  conductor  having  charge  of  the  cars  con- 
taining bonded  freight,  and  must  be  attached  to  waybills  as  provided  in 
paragraph  headed  "Waybilling"  and  transmitted  with  them  to  destination. 

Not  to  be  forwarded  on  card  waybills.  Cars  containing  bonded  freight 
must  not  be  forwarded  on  card  waybills,  because  if  so  forwarded  conductor 
will  not  be  able  to  determine  whether  or  not  he  has  manifest  covering  all 
of  the  bonded  shipments  in  the  car. 

Loss  of  manifest.  If  manifest  for  bonded  freight  is  lost  while  in  pos- 
session of  an  employe  of  this  company,  the  fact  must  be  reported  at  once  by 
wire  to  the  division  freight  agent. 

Loss  of  red  or  yellow  card.  Should  the  red  or  yellow  cards  become 
detached  from  car  or  lost  in  transit,  another  must  be  placed  thereon  by  em- 
ploye discovering  the  loss,  who  will  advise  division  freight  agent  by  wire. 
Cards  may  be  produced  at  all  division  and  terminal  stations,  where  supply 
should  be  kept  on  hand  at  all  times. 

Agents  and  conductors  to  examine  customs  seals  and  locks.  Agents  or 
conductors,  upon  receipt  of  cars  containing  bondejl  freight,  must  examine 


122  TWENTIETH  CENTURY  MANUAL 

customs  locks  or  seals  to  determine  whether  or  not  all  fastenings  are  intact. 
If  they  are  found  broken  or  tampered  with,  particulars  must  be  reported  at 
once  by  the  agent  to  the  freight  claim  agent,  or  by  the  conductor  to  the 
superintendent,  making  notation  on  waybill  to  this  effect  and  showing  name 
and  date.  If  customs  locks  or  seals  are  found  broken  or  tampered  with  at 
a  station  where  a  customs  officer  is  located,  agent  will  advise  him  direct  and 
notify  freight  claim  agent  of  action  taken. 

Customs  locks  or  seals  may  be  broken  in  case  of  accident.  If  a  car 
bearing  customs  locks  or  seals  is  disabled  by  accident,  fire  or  otherwise,  and 
a  customs  officer  is  not  available,  the  locks  and  seals  may  be  broken  by  the 
conductor  in  charge,  or  by  the  agent  at  the  station  nearest  the  scene  of  tlie 
accident,  first  carefully  noting  the  lock  or  seal  number  and  register  the  num- 
ber on  the  manifest.  Conductor  or  agent  must  carefully  check  the  transfer 
of  the  contents  and  make  an  affidavit  of  the  facts,  stating  circumstances 
under  which  the  locks  or  seals  were  broken  and  removed  from  the  car.  This 
affidavit  must  be  attached  to  the  manifest  which,  with  the  broken  locks  or 
seals,  must  be  forwarded  with  the  bonded  freight  to  the  first  intermediate 
station  where  customs  officer  is  located,  who  will  place  customs  locks  or  seals 
on  the  car.  If  there  is  no  customs  officer  located  at  intermediate  station, 
affidavit,  manifest  and  broken  locks  or  seals  must  be  delivered  to  customs 
officer  at  destination.  Customs  cards  must  be  removed  from  damaged  car 
and  placed  on  the  car  into  which  bonded  freight  is  transferred.  Full  infor- 
mation must  be  given  to  freight  claim  agent  by  wire. 

Arrival  and  delivery  of  bonded  freight.  Agents  must  report  imme- 
diately arrival  of  all  bonded  freight  except  "Internal  Revenue  Bonded 
Freight"  to  customs  officer  on  form  furnished  to  him,  attaching  manifest 
received  with  the  freight  to  the  report  of  the  arrival.  The  report  of  the 
arrival  of  bonded  freight  to  customs  officer  completes  the  bonded  obligation 
of  the  company,  and  it  is  only  responsible  beyond  that  to  the  same  extent  as 
for  free  freight  while  left  in  its  possession.  Agents  must  be  governed  by 
instructions  received  from  customs  officer  as  to  disposition  of  bonded  freight. 

"When  all  government  charges  on  a  shipment  of  bonded  freight  have 
been  paid  and  the  shipment  is  released  by  the  government  officer,  it  becomes 
free  freight  and  is  to  be  treated  exactly  as  any  other  regular  shipment. 
When,  however,  on  account  of  a  failure  to  pay  the  duty,  or  for  any  other 
reason  a  shipment  is  not  released  from  bond,  but  is  taken  charge  of  by  the 
government  and  put  in  a  bonded  warehouse,  agent  must  file  a  lien  for  same 
without  delay  with  the  customs  officer.  If  all  charges  are  paid  after  lien 
has  been  filed  customs  officer  should  be  notified  to  cancel  lien. 


RAILWAY  STATION  SERVICE  123 

Arrival  and  delivery  of  internal  revenue  bonded  freight.  Instructions 
in  above  paragraph  do  not  apply  to  internal  revenue  bonded  freight.  Con- 
signees should  be  notified  of  arrival  of  internal  revenue  bonded  freight  and 
delivery  should  be  made  of  such  freight  same  as  free  freight. 

TRANSIT  SEALS. 

Agents  should  fully  understand  the  difference  between  government  seals 
for  merchandise  in  bond  and  what  are  technically  called  "Transit  Seals" 
which  latter  are  only  intended  to  prevent  the  substitution  of  other  goods 
while  cars  are  passing  from  one  part  of  United  States  to  another  through 
Canada.  Their  purpose  is  served  when  they  are  found  intact  on  the  return 
of  the  cars  to  the  United  States  territory  and  may  be  removed  by  the  rail- 
way agent  at  their  destination  without  reference  to  customs  house  officer. 
Care  must  be  taken  not  to  confound  transit  seals  with  customs  seals  used  on 
bonded  cars,  as  the  customs  authorities  will  not  overlook  infractions  of  the 
law  which  may  arise  through  the  ignorance  or  misinformation  of  railway 
employes.  The  transit  seal  is  marked  as  follows: 


"IN    ^\*r^      TRANSIT/' 


PERISHABLE  FREIGHT. 

Careful  and  prompt  handling  a  necessity.'  Vegetables,  fruits,  dressed 
poultry,  game,  fresh  meats,  fish,  oysters,  eggs  and  dairy  freight  are  subject 
to  decay,  and  are  classified  as  "Perishable  Freight."  Extraordinary  care 
must  be  taken  to  prevent  loss  or  damage. 

When  in  charge  of  messenger.  Messengers  are  authorized  to  regulate 
the  ventilators,  and  any  instructions  given  by  them  should  be  complied 
with.  Agent  should  assist  them  to  the  fullest  extent  possible. 

Ventilation  rules.  Cars  should  be)  ventilated  in  accordance  with  the 
instructions  given  by  the  shipper  or  connecting  lines.  Agents  as  well  as 
conductors  must  keep  a  complete  record  of  the  position  of  the  ventilators. 
No  change  should  be  made  in  the  ventilation  by  an  employe,  except  on 
written  order  of  shipper,  consignee,  connecting  lines  or  messenger  in  charge. 
Such  authority  should  be  kept  on  file  and  the  change  noted  on  waybill. 

Transfers  to  be  avoided.  Transfers  should  be  avoided  as  this  class  of 
freight  cannot  be  transferred  without  heavy  damage.  Where  cars  are  dis- 
abled they  should  be  repaired  and  forwarded  promptly.  When  absolutely 


124 


TWENTIETH  CENTURY  MANUAL 


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RAILWAY  STATION  SERVICE  125 

necessary  to  transfer,  a  telegraphic  report  must  be  sent  to  the  superintendent 
giving  exact  extent  of  damage  and  asking  for  instructions. 

Protection  against  freezing.  During  extremely  cold  weather  if  no  mes- 
senger is  in  charge  of  fruit  and  vegetables,  such  shipments  should  be  put  in 
the  engine  house.  As  a  rule  this  class  of  freight  in  box  cars  should  be 
housed  at  thirty-two  degrees,  and  refrigerator  cars  at  zero.  Stoves  are  al- 
lowed in  cars  under  the  special  instructions  of  your  company. 

Protection  of  bananas.  When  bananas  are  placed  in  an  engine  house 
and  the  temperature  is  above  sixty  degrees,  the  doors  and  traps  should  be 
opened ;  below  sixty  degrees  they  should  be  kept  closed.  When  the  weather 
moderates  sufficiently  for  the  car  to  be  sent  on  to  destination  the  ventilators 
should  be  placed  in  the  same  position  as  they  were  when  the  car  was  first 
placed  in  the  engine  house. 

ICI3TG. 

Cars  and  ice  to  be  clean.  Before  putting  ice  in  the  boxes  the  ice  should 
be  thoroughly  cleaned,  waste  pipe  must  be  open  and  in  good  order,  and  ice 
boxes  free  from  any  waste. 

When  refrigerator  cars  not  to  be  iced.  When  refrigerator  cars  are 
loaded  with  freight  that  does  not  require  icing  notation  should  be  made  on 
regular  waybill  or  cardbill  "Do  not  ice  this  car/' 

Shippers  should  specify  icing  stations.  When  refrigerator  cars  are 
loaded  with  perishable  freight  that  requires  icing  agent  will  require  shippers 
to  note  on  their  shipping  order  at  what  point  or  points  the  car  should  be 
re-iced,  dotation  to  re-ice  should  be  put  on  space  provided  on  the  waybill 
"Stop  this  car  at for " 

Specify  at  what  points  to  examine  and  re-ice.  If  shipper  or  connect- 
ing lines  do  not  specify  at  what  point  car  is  to  be  re-iced,  but  note  on  ship- 
ping order,  transfer  bill  or  interline  waybill  "Car  to  be  re-iced"  the  agent 
should  determine  from  nature  of  freight  and  conditions  of  weather  at  what 
point  on  their  own  road  the  car  is  to  be  examined,  and  make  notation  on 

waybill  or  cardbill  "Examine  and  re-ice  if  necessary  at ," 

specifying  names  of  stations. 

Notations  for  icing  on  foreign  roads.  If  a  car  is  destined  to  a  point 
beyond  your  own  road,  full  notation  must  be  made  on  waybill  under  "Con- 
signee" and  "Destination"  as  to  what  points  on  foreign  roads  the  car  is  to 
be  re-iced,  if  so  stated  by  shippers.  When  the  names  of  icing  stations  are 


126 


TWENTIETH  CENTURY  MANUAL 


Form  68 

CO  W-B's.  Are  used  for  company  freight  and  differ  from  a  commercial  Way-Bill  in  thz 
instead  of  the  freight  charges,  P.  P.,  and  Advance  columns,  they  have  a  place  for  the  signatui 
and  date  of  delivery  of  goods  to  consignee.  They  are  not  copied  with  the  other  bills  and  ai 
numbered  separately  therefrom. 

Way=Bill  of  Company  Freight 


Forwarded  from. 


Des  Moines,  Iowa, 


.to 


Atlantic,  Iowa. 


Consignor 

Consignee  and  Destination 

No.  of 
Packages 

C.,  M.  &  St.  P.  Ry. 

C.,  M.  &  St.  P.  Ry. 

1 

C.  W.  Jones, 

M.  J.  Sullivan, 

Supt. 

Road  Master. 

RAILWAY  STATION  SERVICE 


127 


Gross,Tare,  and  Net  Weight 
of  Carload,  Freight  to  be 
entered  in  this  cpace  where 
the  Car  is  weighed. 


Co.  Wav-Bill  No. 
Car  Int.    C'>  R" 
No. 


40- 


480. 


4, 


Transferred  into 

Int.  C.&G.F.  No  4186 
Stuart,  Iowa. 


Description  of  Articles 

Weight 

Date  Delivered 

Receipt  of  Consignee 

Hand  Car 

500 

in  ail  cases  01  over,  snori  ,  or  uamage  u  Company  ireigiit,  me 
receiving  agent  will  make  and  handle  an  "O.  S.  &  D."  report  the 
same  as  for  commercial  freight. 
Agents  will  report  these  way-bills  on  form  369  and  370,  which 
must  be  forwarded  in  time  to  be  in  the  office  of  the  Freight  Auditor 
not  later  than  the  7th  of  the  month  following  that  for  which  made. 
Agents  must  not  receive  Company  freight  from,  nor  deliver  it  to, 
any  person  except  those  duly  authorized  to  ship  and  receive  it. 
CONDUCTOR'S  RECORD 

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128  TWENTIETH  CENTURY  MANUAL 

not  given  by  shippers  notation  must  be  made  on  waybill:  "Connecting 
lines  examine  ice  boxes  and  keep  car  well  iced  in  transit." 

Icing  notations  to  show  on  transfer  bills.  Agents  mast  use  special 
care  to  see  that  all  icing  notations  that  appear  on  waybills  are  shown  on 
transfer  bills  to  connecting  lines. 

Conductors  should  report  cars  to  be  re-iced.  Conductors  must  examine 
waybills  and  report  to  chief  dispatcher  those  bearing  notations  "Examine 
and  re-ice/'  specifying  car  numbers  and  initials. 

Delayed  shipments  to  be  examined  and  re-iced.  Chief  dispatchers  must 
have  cars  that  are  delayed,  disabled  or  set  out  in  transit,  examined  and  re- 
iced  when  necessary. 

Icing  stations.  Refrigerator  schedules  issued  generally  semi-annually 
contain  a  list  of  icing  stations  on  your  road. 

COMPANY  FREIGHT. 

Material  bought  delivered.  Material  for  use  on  routes  of  your  own 
system  bought  delivered  at  the  storehouse  or  destination,  should  be  waybilled 
to  destination  with  charges,  the  same  as  public  freight.  All  other  company 
material  should  be  billed  without  freight  charges,  the  word  "Company"  being 
entered  in  the  freight  column.  Charges  paid  to  connecting  roads  should 
be  shown  as  advances,  using  special  form  company  waybill. 

'  Material  from  a  junction  point.  Company  material,  billed  from  a 
junction  point  which  is  common  to  two  or  more  local  company's  routes  must 
be  waybilled  by  the  road  owning  the  freight. 

Material  to  be  on  separate  waybill.  Such  freight  must  be,  without 
fail,  entered  on  separate  waybills  from  these  for  public  freight  and  con- 
signed to  the  proper  company  in  care  of  the  party  for  whom  it  is  intended, 
but  not  to  any  individual  direct.  Receiving  agents,  being  always  in  a 
position  to  determine  what  is  company  property,  should  see  that  this  is 
strictly  observed. 

When  billed  with  public  freight.  When  such  freight  is  covered  by  a 
waybill  with  freight  for  public,  the  item  should  be  voided  and  forwarding 
agent  called  on  for  new  billing.  When  the  company  shipments  show  ad- 
vances, they  can  only  be  cancelled  in  accordance  with  special  rules. 

Weights  to  be  shown.  Weights  of  the  company  material  should  always 
be  given  on  a  waybill.  When  actual  weight  cannot  be  ascertained,  forward- 
ing agent  should  estimate  same  to  the  best  of  his  ability. 


RAILWAY  STATION  SERVICE  129 

Material  for  distribution  to  different  stations.  Shipments  of  coal  or 
other  material  to  be  distributed  to  different  stations  should  have  a  separate 
waybill  for  each  consignment,  and  in  no  case  be  billed  on  one  waybill  with 
notation  to  unload  part  at  an  intermediate  station. 

HIGH  EXPLOSIVES. 

High  explosives  such  as  atlas,  hercules,  giant  dittmar,  commercial 
aetna,  hecla,  vulcan,  forcite,  dynamite,  gelatine  and  other  nitro-glycerin 
powders  or  cartridges  will  be  received  for  shipment  over  the  lines  of  this 
company  only  under  the  following  conditions:  Shipments  to  be  packed  in 
wooden  boxes  of  not  over  fifty  pounds  each,  and  each  package  to  be  plainly 
marked  "EXPLOSIVE— DANGEROUS." 

Absorption  in  charcoal,  etc.  It  is  understood  that  in  these  articles  the 
nitro-glycerin  is  thoroughly  absorbed  in  charcoal,  sawdust,  infusoral  earth, 
wood  fiber,  carbonate  of  magnesia,  or  other  similar  substances,  and  that  the 
amount  of  nitro-glycerin  is  such  that  the  temperature  of  the  hottest  summer 
day  will  not  occasion  any  leakage.  Should  any  package  show  outward  sign 
of  any  oily  stain,  or  other  indications  that  absorption  is  not  perfect,  or  that 
the  amount  of  nitro-glycerin  is  greater  than  absorbant  can  carry,  the  pack- 
age must  be  refused  in  every  instance,  and  must  not  be  allowed  to  remain  on 
the  property  of  the  company. 

High  explosive  preparations.  High  explosive  preparations  not  in  ac- 
cordance with  the  above  specifications  (except  ordinary  black  powder)  must 
riot  be  received  -for  shipment. 

Nitro-glycerin.  Nitro-glycerin,  glycerin  oil,  nitrated  oil,  nitroleumr  or 
blasting  oil  must  not  be  received. 

Percussion  caps,  etc.,  not  to  le  loaded  with  high  explosives.  In  no 
case  should  percussion  caps,  exploders,  safety  quibs,  fulminators,  friction 
matches,  or  any  other  matter  of  like  nature  be  loaded  in  the  same  car  with 
any  of  the  above  explosives.  Common  black  powder  must  not  be  loaded  in 
any  cars  that  contain  explosives.  These  articles  must  not  be  received  in 
mixed  car  lots.  There  cannot  be  too  great  care  exercised  in  this  matter. 

Safety  fuse.  Safety  fuse  will  be  accepted  at  any  time  for  shipment  it 
is  offered,  and  the  restrictions  in  regard  to  shipping  powder  do  not  apply 
to  it. 

Cars  to  be  in  good  condition.  Agents  must  know  that  none  of  the  above 
explosive  substances  are  loaded  at  their  stations  in  old  cars  having  loose 
boards  or  cracks  in  sides.  Cars  without  end  doors,  or  same  permanently 


130  TWENTIETH  CENTURY  MANUAL 

fastened,  must  be  selected  for  carrying  these  explosives.  They  must  be 
first-class  in  every  respect;  must  be  tight  everywhere,  and  must  have  doors 
that  can  be  closely  shut,  leaving  no  cracks  for  sparks  to  get  in.  When  in  full 
carloads,  the  doors  must  be  battened.  Every  precaution  should  be  used  by 
car  inspectors  to  see  that  cars  carrying  this  freight  are  first-class  in  every 
respect  and  in  good  order. 

Carding  cars.  Every  car  containing  explosives,  either  full  carloads 
or  small  packages,  must  be  carded  on  both  sides  and  ends  "POWDER — 
HANDLE  CAREFULLY,"  so  that  those  having  charge  of  it  will  not  do 
anything  ignorantly  to  incur  danger.  This  should  be  done  by  shipper  of 
full  carloads,  and  by  the  agent  when  packages  are  loaded  in  cars  at  his 
station. 

Penalty  for  improper  handling.  The  law  provides  heavy  penalties  for 
improper  handling  of  high  explosives  and  agent  and  shippers  should  see  that 
such  shipments  are  put  up,  marked  and  forwarded  only  under  their  proper 
names,  and  in  accordance  with  these  instructions. 

Must  be  taken  away  immediately  after  arrival.  Powder  or  other  ex- 
plosive substances  should  not  be  allowed  to  remain  on  the  property  of  this 
company.  In  the  event  of  no  disposition  being  made  of  same  within  twenty- 
four  hours,  agent  should  wire  the  freight  claim  agent  for  instructions  and 
disposition,  giving  reference  to  the  billing. 

Consignees  to  be  promptly  notified.  Agent  should  advise  consignees 
promptly  of  the  arrival  of  such  freight  and  use  all  proper  means  to  induce 
consignees  to  unload  within  twenty-four  hours  after  arrival. 

ACIDS. 

Packing  of  acids.  Nitric,  sulphuric  and  hydrochloric  acids  in  carboys 
or  bottles  will  be  received  only  when  completely  packed  either  in  mineral 
wool,  or  in  hay  or  straw  preferably  packed  with  milk  of  lime,  and  preferably 
also  when  the  neck  between  neck  or  carboy  and  jacket  is  filled  with  plaster 
of  paris  to  prevent  acid  from  running  on  to  packing  in  case  stopper  comes 
out,  or  neck  of  carboy  is  broken,  and  when  neck  of  carboy  is  protected  by 
wooden  cap. 

Load  in  stock  or  coal  cars.  Acids  thus  packed  in  carloads  will  be  trans- 
ported only  in  stock  or  coal  cars. 

Loading  of  less  than  carload  lots.  Less  than  carload  lots,  when  loaded 
in  merchandise  cars,  must  be  loaded  only  in  doorway  and  must  be  isolated 
from  other  freight  in  car.  and  properly  braced  to  prevent  shifting. 


EAILWAY  STATION  SERVICE  131 

Carding  the  cars.  Cars  containing  such  shipments  should  be  carded 
"ACID— HANDLE  WITH  CARE/' 

CALCIUM  CARBIDE  OR  ACETYLENE  GAS  POWDER. 

Shipments  of  calcium  carbide  or  acetylene  gas  powder  may  be  received 
only  when  packed  in  water-tight  metallic  cans,  boxed  or  completely  jacketed, 
and  plainly  labeled  "Dangerous  if  not  kept  dry."  If  packages  are  damaged 
in  transit  they  must  be  put  where  there  is  no  possibility- of  water  or  moisture 
coming  in  contact  with  them ;  therefore,  extraordinary  care  must  be  taken 
because,  if  wet,  it  is  explosive. 

FREIGHT   (EXPENSE)   BILLS. 

V 

Description  of  freight  bill.  An  itemized  statement  of  charges  inci- 
dental to  the  transportation  of  freight,  showing  the  service  rendered,  and 
on  which  the  agent  making  collection  receipts  for  same. 

What  freight  bills  give.  Freight  bills  must  give  all  information  called 
for  by  the  blank,  but  notations  on  waybills  which  refer  to  loss  or  damages, 
or  divisions  or  through  rates  should  not  be  shown.  In  the  case  of  prepaid 
shipments  the  rate  and  charges  should  not  be  shown  on  freight  bill  issued  at 
destination,  the  word  prepaid  being  inserted  instead. 

TRANSFER  BILLS. 

Transfer  bills  show.  Transfer  bills  to  connecting  lines  for  carload 
freight  should  show  name  of  shipper,  original  point  of  shipment,  and  in- 
itials and  number  of  original  car,  and  for  less  than  carload  freight  should 
show  name  of  shipper  and  original  point  of  shipment. 

Case  numbers  and  marks.  Case  numbers  and  other  distinguishing 
marks  on  dry-goods,  boots  and  shoes,  and  freight  of  similar  character  should 
also  be  shown  on  transfer  bills. 

Transfer  bills  to  show  through  rates  and  divisions.  Transfer  bills  to 
through  lines  should  show  the  through  rate  and  divisions  when  freight  is 
billed  at  a  proportion  of  a  through  rate. 

Transfers.  All  stations  where  freight  is  transferred  are  given  a  num- 
ber by  which  they  are  known,  as  K369,  or  B447,  etc.  When  freight  is  trans- 
ferred, old  car  number  on  waybill  is  scratched  out  and  new  car  number 
entered  in  proper  place  in  right  hand  corner  of  waybill,  showing  the  place 


132 


TWENTIETH  CENTURY  MANUAL 


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136  TWENTIETH  CENTURY  MANUAL 

where  transferred,  as  "Into  IC4667  at  BM7."  Transfer  stations  are  re- 
quired to  stamp  all  waybills  covering  shipments  transferred  at  their  station, 
in  proper  place  in  way-bill  and  generally  a  "transfer"  record  book  is  kept 
showing  number  and  date  of  way-bill,  where  from,  where  to,  of  what  con- 
sisting, from  what  car  and  train  received,  and  into  what  car  and  train  trans- 
ferred ;  condition  of  goods  is  also  noted. 

Expense  bills.  The  correctness  of  charges  on  waybill  received  must  be 
ascertained  and  then  they  must  be  "expensed"  (entered  on  expense  bills), 
a  separate  expense  bill  being  made  for  each  consignment.  The  expense  bill 
is  made  in  original  with  carbon  duplicate  and  contains  waybill  record,  as 
number  and  date,  where  from,  car  out  of,  and  describe  the  goods  with 
amount  of  freight  or  advances  given,  showing  total  amount  to  be  collected. 
Or  if  prepaid  the  word  "paid"  is  Written  in  total  to  collect  column.  When 
goods  are  delivered,  expense  bill  is  torn  in  two  and  consignee  signs  the 
duplicate  which  is  retained  for  office  record.  The  original  is  signed  by 
agent  and  given  consignee. 
> 

FREIGHT   SHIPPED  "TO    ORDER,"   "NOTIFY,"  ETC. 

*s 

Freight  consigned  to  order.  When  freight  is  consigned  to  "Order,"  it 
is  as  a  rule  for  the  purpose  of  securing  the  payment  at  destination  of  a  draft 
for  the  value  of  the  freight.  The  draft  is  usually  attached  to  the  bill  of  lad- 
ing and  sent  through  a  bank  for  collection  from  the  party  at  destination  who 
is  to  be  notified  of  the  arrival  of  the  freight.  The  payment  of  the  draft 
secures  to  the  payer  the  possession  of  the  bill  of  lading  which  must  be  en- 
dorsed by  the  party  to  whose  order  the  freight  is  consigned.  If  further 
transfer  of  the  freight  is  made  before  delivery,  proper  endorsement  showing 
such  transfer  should  be  made  on  the  bill  of  lading. 

Common  method  of  shipper's  order.  When  the  shipper  desires  collec- 
tion made  for  his  goods  before  delivery  he  marks  his  goods  and  makes  the 

consignee  on  bill  of  lading  as  follows :  FROM 

John  Smith  TO John  Smith,  order  A.  B. 

Hall,  613  State  Street,  Chicago,  Ills.  Smith  then  sends  the  bill  of  lading  to 
a  bank  or  an  express  office.  Before  A.  B.  Hall  can  secure  the  goods  he  must 
obtain  the  original  bill  of  lading  by  paying  the  collection  thereon  to  the 
bank  or  express  company.  Under  no  conditions  must  the  goods  be  delivered 
until  the  agent  obtains  the  original  bill  of  lading  from  A.  B.  Hall. 

Rules  regarding  the  surrender  of  bills  of  lading.  A  shipment  billed 
to  "Order,  Notify ,"  "Order,  care  of ,"  must 


RAILWAY  STATION  SERVICE  137 

not  be  delivered  except  on  surrender  of  original  bill  of  lading  properly  en- 
dorsed as  explained  above.  (Agents  are  cautioned  against  accepting  a  paid 
draft  or  a  written  or  printed  order  as  evidence  of  ownership  of  an  "Order/" 
consignment.)  The  surrender  of  the  bill  of  lading  must  invariably  be 
required. 

Full  address  of  party  to  ~be  notified  necessary  to  insure  prompt  de- 
livery. When  freight  is  so  consigned,  the  name  of  the  party  to  be  notified, 
with  full  address,  must  be  given  on  card  and  regular  waybill  so  that  notice 
of  arrival  may  be  sent  such  party  by  agent  at  destination  and  prompt  de- 
livery secured. 

NOTE.  When  the  address  of  party  to  be  notified  differs  from  the  desti- 
nation of  the  freight,  waybill  must  state  distinctly  the  point  of  delivery  for 
the  freight. 

When  freight  consigned  "Care  of,"  or  "Notify."  A  shipment  billed  to 

one  party  "Care  of "  or  "Notify ,"  another,  or  consigned  by  a 

shipper  to  himself,  the  word  "Order"  being  omitted  will  not  be  considered 
an  "Order  Shipment." 

Forms  of  consignment  and  delivery.  ^Proper  forms  of  consignment  of 
delivery  are: 

a — John  Smith.  Delivery  must  be  made  to  John  Smith  or  upon  his 
written  order  (which  may  be  by  endorsement  on  the  bill  of  lading). 

b — James  Brown,  care  of  John  Smith.  Delivery  must  be  made  to  John 
Smith  (who  represents  James  Brown)  or  upon  John  Smith's  written  order 
(which  may  be  by  endorsement  on  the  bill  of  lading). 

c — James  Brown,  notify  John  Smith.  Delivery  must  be  made  to  James 
Brown  or  upon  his  written  order  (which-  may  be  by  endorsement  on  the  bill 
of  lading)  but  John  Smith  must  be  notified. 

d — Order  of  James  Brown,  care  of  John  Smith.  Delivery  must  be 
made  to  John  Smith  on  surrender  of  the  original  bill  of  lading  bearing  the 
endorsement  of  James  Brown,  unless  the  bill  of  lading  is  endorsed  to  the 
order  of  some  other  party,  in  which  case  the  delivery  must  be  made  to 
that  party  upon  his  endorsement  and  surrender  of  the  bill  of  lading. 

e — Order  of  James  Brown,  notify  John  Smith.  Delivery  must  be 
made  to  John  Smith  on  surrender  of  the  original  bill  of  lading  bearing  the 
endorsement  of  James  Brown,  unless  the  bill  of  lading  is  endorsed  to  the 
order  of  som-e  other  parti/,  in  which  case  the  delivery  must  be  made  to  that 
party  upon  his  endorsement  and  surrender  of  the  bill  of  lading. 

f — Should  the  bill  of  lading  be  presented  by  any  other  than  the  party 
"To  be  notified"  and  be  without  endorsement  other  than  that  of  the  party 


138 


TWENTIETH  CENTURY  MANUAL 


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140  TWENTIETH  CENTURY  MANUAL 

7103 

TRACER  NO.  ™ 


Dixon,  III.,     6-26,     199  6. 
Smith, 


Agent, 


<,,  Iowa. 

DEAR  SIR  :  ,        ^ 

Please  reply  to  inquiry  checked  below,  and  return  this  sheet  to  the  undersigned. 

•Forwarded  from Dixon,  III., to Clinton,  Iowa. 

Way-Bill_        03         Date             6-15             Qar     9560                   Train     97. 
Contents  Coal 

Consignee  _      Jones  &  Co. .       >- 

7    . 
Destination  Clinton,  Iowa 

Routed  via  C.&N.-W.Ry. 


Please  advise  date  and  hour  of  delivery  to  connecting  line 

Please  advise  date  and  hour  of  delivery  to  consignee a    once 

Please  advise  date  of  delivery  to  this  Company 


Request  connecting  line  to  rush  shipment  forward  and  advise  delivery  to  consignee 


Advise  forwarding  with  train  number. 


Advise  as  <o  routing  East  and  via  what  junction  billed. 


Yours  truly, 

C.  W.  Jones. 


RAILWAY  STATION  SERVICE  141 

to  whose  order  the  shipment  is  consigned  the  agent  must  require  the  en- 
dorsement of  the  party  entitled  to  receive  the  property. 

Order  shipment  for  flag  stations.  An  "Order"  shipment  must  not  be 
waybilled  to  a  point  at  which  there  is  no  freight  agent. 

Changing  straight  consignments.  A  straight  consignment  must  not 
be  changed  to  an  "Order"  shipment  except  by  permission  of  an  official  of 
the  freight  department. 

Allowing  inspection  of  freight  billed  to  order.  The  inspection  of 
freight  billed  to  order  may  be  permitted  under  the  following  conditions: 
On  presentation  of  the  original  bill  of  lading.  On  a  written  order  from 
the  party  to  whose  "Order"  the  freight  is  consigned  authorizing  such  in< 
spection,  which  order  must  be  filled  by  the  agent.  When  the  waybill  con- 
tains such  authority.  By  authorized  inspectors  of  the  commercial  ex- 
changes. 

When  bill  of  lading  is  accomplished.    After  the  freight  has  been  de- 

Jiyered,  the  words :  "Accomplished  (date 19 . . )  must  be  written 

or  stamped  across  the  face  of  the  bill  of  lading,  which  must  be  kept  on  file. 
Accomplished  bills  of  lading  must  not  be  loaned  or  copies  issued  except 
by  authority  of  the  freight  department  or  the  auditor  of  freight  accounts. 
When  such  authority  is  given  the  form  of  receipt  to  be  taken  will  be  pre- 
scribed. 

Abbreviations  not  to  be  used.  Abbreviations  such  as  C/o  for  "Care  of" 
and  O/o  for  "Order  of"  must  not  be  used  on  bills  of  lading  or  waybills. 

Waybills  for  order  shipments.  On  a  waybill  for  freight  shipped  to 
"Order"  the  word  "Order"  should  precede  the  name  of  the  party  to  whose 
order  the  freight  is  consigned. 

OVER,   SHORT,,   BAD   ORDER,   ASTRAY   AND  DAMAGED   FREIGHT. 

Reports  to  be  made  to  freight  claim  agent.  Reports  regarding  over, 
short,  astray  or  damaged  freight  must  be  made  on  the  proper  form,  and  in 
accordance  with  instructions  found  thereon,  to  freight  claim  agent. 

Reporting  exceptions  on  inbound  billing.  Exceptions  found  on  in- 
bound billing,  either  as  to  the  condition  of  freight  or  the  quantity  received, 
regardless  of  whether  the  billing  is  local  or  interline,  must  be  promptly 
reported  on  by  receiving  agent  on  the  proper  forms.  These  exceptions  must 
be  noted  on  original  waybill,  except  on  interline  billing  passing  to  foreign 
lines.  All  notations  appearing  on  waybills  made  after  leaving  billing  office 
must  be  shown  on  the  exception  report. 


142  TWENTIETH  CENTURY  MANUAL 

Notations  on  original  freight  bills.  Over,  short  and  bad  order  nota- 
tions must  not  be  made  on  freight  bills  unless  demanded  by  the  consignee. 

Record  of  over,  short  and  damaged  freight.  Exceptions  as  to  either 
as  to  condition  of  freight  or  quantity  received  must  be  specifically  recorded 
in  the  over,  short  and  bad  order  book.  They  must  also  be  shown  on  freight 
received  record. 

OVERS. 

Reporting  overs.  When  a  shipment  is  received  without  waybill,  or 
when  the  number  of  articles  received  are  in  excess  of  the  number  shown 
on  waybill,  agents  must  make  report  on  proper  form.  (See  over.) 

Report  of  perishable  freight  over.  Perishable  freight  over  must  be 
reported  by  "wire"  in  addition  to  the  regular  report  and  immediate  dis- 
position obtained.  If  there  is  danger  of  loss  by  delay,  sell  at  once  for  and 
account  of  owner,  and  notify  the-  freight  claim  agent  of  the  action  taken. 

Over  accounted  for.  When  a  disposition  is  obtained  for  a  shipment 
reported  "Over5'  agents  must  send  an  "Over  Accounted  -For"  report. 

Reporting  "overs"  in  detail.  When  freight  checks  over  in  a  consign- 
ment the  number  of  packages  billed  and  the  number  of  packages  received 
must  be  reported.  When  freight  checks  over  without  billing,  the  size, 
shape,  weight  and  conterffcs^of  the  articles,  including  marks  of  every  descrip- 
tion must  be  reported.  Agents  are  authorized  to  open  and  examine  pack- 
ages whenever  it  is  necessary  to  do  so  in  order  to  accurately  report  the  con- 
tents. If  agents  are  in  possession  of  any  information  as  to  shipper  or  con- 
signee (such  as  conjecture  as  to  consignee  from  initials  on  boxes  etc.)  it 
should  be  shown  on  report. 


RAILWAY  STATION  SERVICE  143 


FORM  414 


Through  and  Daily  Rail  Road  Co. 


FREIGHT  CLAIM  DEPARTMENT. 
Number . .--- 

OVER. 


Station 


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SHORTS. 

Reporting  shorts.  When  the  number  of  packages  received  in  a  con- 
signment is  less  than  the  number  waybilled,  make  report  on  proper  form. 
If  necessary  notify  the  freight  claim  agent  by  wire  in  addition  to  this  re- 
port. A  separate  report  for  each  consignment  checking  short  should  be 
made. 

Reporting  shortage  on  waybills  received  by  mail.  When  waybill  is  re- 
ceived by  mail  and  freight  covered  by  same  has  not  been  reported  over, 
send  short  report  as  soon  as  car  is  or  should  be  received. 

Short  freight  accounted  for.  When  the  freight  reported  short  is 
received,  or  the  shortage  is  adjusted  by  a  correction  in  the  billing,  send  a 
"Short  freight  accounted  for"  report. 


RAILWAY  STATION  SERVICE  149 

FORM  413. 

Through  and  Daily  Rail  Road  Go,     , 


FREIGHT    CLAIM     DEPARTMENT. 


NUMBER— 7 


SHORT 


Marengo,  la. STATION, 


Claims  are  numbered,  beginning  with  the  first  of  the  year. 

Should  agent  promise  the  payment  of  claims?  They  are  for- 
bidden to  make  any  promises  unless  especially  authorized. 

What  records  should  agent  keep  of  claims?  A  complete  record  of 
claims  sent  to  the  Freight  Claim  Agent,  who  acknowledges  receipts 
and  gives  the  Freight  Claim  office  number,  usually,  which  should  be 
recorded  on  agent's  record. 


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RAILWAY  STATION  SERVICE  153 

BAD    ORDER    FREIGHT. 

Reporting  bad  orders.  Shipments  which  appear  to  be  in  bad  order  at 
destination  or  point  of  delivery  to  foreign  road  must  be  at  once  weighed 
or  contents  counted  or  measured,  according  to  the  character  of  the  freight, 
and  actual  weight  and  conditions  reported  on  the  proper  form. 

Reporting  perishable  freight  in  bad  order.  When  perishable  freight 
is  checked  in  bad  order,  special  and  immediate  attention  must  be  given  to 
arrest  damage.  No  agent  will  be  excused  for  allowing  property  to  waste 
on  his  hands.  If  necessary,  sell  to  the  best  advantage  in  order  to  protect 
the  company's  interests  and  advise  the  freight  claim  agent. 

Describing  damage.  The  term'  "Bad  Order"  or  "B.  0."  must  not  be 
used  in  describing  the  condition  of  freight ;  exceptions  must  be  specific  and 
fully  cover  the  damage. 

Form  415 


Through  and  Daily  Rail  Road  Co. 


FREIGHT  CLAIM  DEPARTMENT. 


NUMBER 


BAD  ORDER. 

Metz< Ia' STATION 


154                       TWENTIETH  CENTURY  MANUAL 

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158  TWENTIETH  CENTURY  MANUAL 

REFUSED  OR  UNCLAIMED   FREIGHT. 

If  freight  is  refused  by  consignee  on  account  of  alleged  damage,  defi- 
ciency, overcharge,  or  for  other  causes,  agent  should  endeavor  to  obtain  re- 
fusal and  reason  therefor  in  writing  and  report  full  particulars  on  proper 
form. 

UNCLAIMED   FREIGHT. 

//  freight  is  not  delivered  within  fifteen  days  from  date  of  arrival 
agents  will  request  disposition  on  proper  form. 

Perishable,  refused  or  unclaimed  -freight.  When  perishable  freight  is 
refused  or  delivery  is  doubtful,  agent  must  report  to  freight  claim  agent 
immediately  by  wire.  No  agent  will  be  excused  for  allowing  freight  to 
waste  on  his  hands.  If  necessary  sell  to  the  best  advantage  and  report 
full  particulars. 

CHECK   REPORTS. 

In  checking  freight  from  cars  special  attention  must  be  given  the 
marks  \  and  description  of  freight.  When  the  marks  differ  from  billing  as 
to  name  of  -consignee  or  destination  hold  the  shipment  and  wire  billing 
agent  for1  instructions.  If  the  freight  is  of  a  perishable  nature  and  there 
is  danger  of  loss  by  delay  sell  at  once  and  report  full  particulars  to  freight 
claim  agent.  Difference  in  marks  or  description  of  packages  must  be  re- 
ported on  proper  form?\ 

Exception  reports  received  on  interline  billing.  Agents  receiving  freight 
frpm  foreign  line  covered  by  interline  waybill,  on  which  exceptions  are 
taken,  will  make  notation  on  the  waybill  fully  covering  exceptions  and 
make  report  to  agent  of  delivering  line.  A  complete  record  of  the  excep- 
tions must  be  kept  in  the  over,  bad  order  and  short  book. 

Exception  reports  on  freight  delivered  on  Interline  billing.  Agents 
delivering  freight  to  foreign  lines  covered  by  interline  billing  will  report  on 
proper  blank  all  exceptions  noted  as  outlined  in  various  paragraphs  through- 
out over,  short  damaged,  and  bad  order. 

Forwarding  over  or  astray  freight  plainly  marked.  Agents  will  be 
governed  as  follows  in  handling  and  disposing  of  freight  in  less  carloads 
whiefe  check  over  provided  same  is  plainly  marked  with  name  of  consignee 
and  destination.  Forward  same  to  destination  at  once  as  shown  by  marks, 
marking  a  regularly  numbered  waybill  for  same  showing  in  consignor  col- 
umn initial  and  number  of  car  unloaded  from  and  station  received  from, 
when  known.  In  weight  column,  actual  weight.  In  the  freight  column, 
notation :  "Free  astray"  and  in  the  body  of  the  waybill,  notation :  "Deliver 


EAILWAY  STATION  SERVICE 


159 


only  on  presentation  of  the  original  bill  of  lading."  When  freight  is 
destined  to  points  beyond  your  local  line  waybill  to  or  via  (according  to 
through  filling  arrangements  the  nearest  junction  point  to  final  destination. 
An  over  report  must  be  promptly  issued  in  each  case  stating  what  disposi- 
tion has  been  made  of  freight. 

If  the  freight  received  without  waybill  does  not  bear  any  marks  in- 
dicating ownership  or  point  of  destination,  hold  it  and  make  out  the  usual 
over  report.  When  agents  receive  astray  freight  covered  by  a  waybill  bear- 
ing notations  as  above  provided  for,  if  no  regular  waybill  has  been  received 
they  must  demand  the  original  bill  of  lading  before  making  delivery,  and 
in  the  event  that  it  cannot  be  produced  ascertain  name  of  shipper  and 
point  of  origin,  and  make  request  for  disposition  on  the  regular  blank 
provided  for  the  purpose. 

In  reporting  waybills  for  astray  freight  receiving  agent  must  note 
on  the  astray  waybill,  reference  on  the  waybill  on  which  weight  and  charges 
are  to  be  found,  and  on  regular  waybill,  reference  to  the  waybill  which 
freight  was  received.  If  no  regular  waybill  has  been  received  insert  the 
point  of  origin  in  the  consignor's  column  on  the  astray  waybill,  and  add 
sufficient  revenue  to  protect  the  tariff  rate  from  the  point  of  origin.  When 
the  regular  waybill  is  subsequently  received  it  should  be  taken- into  account, 
and  the  charges  on  the  astray  waybill  cancelled  by  waybill  correction.  Junc- 
tion agents  receiving  astray  freight  from  connecting  lines  will  promptly 
forward  freight  as  consigned. 

Overs.  An  "over"  blank  which  shows  waybill  record,  seal  record,  con- 
signee, destination, .  and  description  of  articles,  together  with  questions  re- 
lating thereto,  must  be  sent  in  at  once  for  all  shipments  over  at  your  station. 
Blanks  must  be  used  in  full,  showing  all  the  information  obtainable.  If 
goods  are  marked  to  some  other  station  and  you  have  no  waybill  covering 
same,  "over"  must  be  made  out  together  with  "over  accounted  for,"  which 
is  a  blank  showing  the  waybill  which  covers  an  "over."  Then  goods  must 
be  billed  to  proper  station  as  follows: 


Consignor- 

Consignee 
Destin. 

No. 

Art. 

Descpt. 

Wgt. 

Rate 

Adv. 

PPd. 

Prt. 

X.L.R.R.Co. 

Agt.  X.  L.  R. 

1 

Keg 

50 

"Over 

"  Del 

.  only 

mkd. 

R.   Co. 

sauer  K. 

on  su 

rrend 

er    of 

J.   Brown, 
Cleveland,  0. 

mkd. 
C.  Carrol, 
Columbus,  O. 

Origi 

nal 

B\L. 

160  TWENTIETH  CENTURY  MANUAL 

Agent  at  Columbus,  Ohio,  reporting  the  above  waybill,  will  endorse  on 
the  face  of  same  the  number,  date,  etc.,  of  regular  waybill  covering,  and 
when  reported.  If,  however,  the  original  waybill  from  Cleveland  to  Colum- 
bus has  been  lost,  agent  at  Columbus  will  add  charges  on  the  above  waybill 
and  take  into  account. 

If  some  article  is  over  at  your  station  on  a  regular  waybill,  "over" 
must  be  made,  and  when  additional  waybill  covering  same  is  received,  or 
if  "over"  is  accounted  for  in  any  way,  "Over  Accounted  for"  must  be  sent  in. 

CONCEALED  LOSS. 

When  freight  is  delivered  in  apparent  good  order  and  the  consignee 
claims  either  a  concealed  loss  or  damage,  a  report  must  be  made  on  the 
regular  blank,  and  a  notation  made  to  the  effect  that  the  report  is  based 
on  the  consignee's  check. 

Monthly  report  of  over  freight.  All  over  freight  on  hand  on  the  last 
day  of  the  month  must  be  reported  to  the  auditor  of  freight  accounts  on 
proper  form.  This  report  must  be  made  from  an  actual  examination  of 
the  freight  on  hand  and  must  not  be  taken  from  a  previous  report. 

FREIGHT  CLAIMS. 

All  claims  to  be  handled  promptly.  Freight  claims  should  meet  with 
no  delay  at  the  hands  of  any  employe  or  agents.  Conductors  and  others 
should  see  to  it  that  claims  are  not  held  in  their  possession  longer  than 
is  absolutely  necessary.  In  no  way  can  the  interests  of  the  company  be 
served,  or  its  good  reputation  held  up  better  than  by  prompt  handling  and 
settlement  of  claims. 

Agents  must  not  promise  payments.  Agents  are  not  authorized  to 
promise  payment  of  any  kind  of  claims  by  the  company. 

Claims,  to  be  referred  to  freight  claim  agent.  All  freight  claims  with 
full  particulars  must  be  promptly  referred  to  freight  claim  agent  accom- 
panied with  original  bill  of  lading,  shipper's  receipt,  original  freight  bill, 
•  and  an  itemized  statement  or  bill  from  claimant.  If  the  original  freight  bill 
cannot  be  obtained,  or  if  the  shipment  is  destined  to  a  station  beyond  your 
own  company's  route,  a  copy  of  billing  must  accompany  the  papers. 

Agents  to  keep  a  perfect  record  of  all  claims.  Agents  should  keep  a 
complete  record  of  all  claims  and  note  on  record  the  freight  claims  agent's 
number  when  advised. 


RAILWAY  STATION  SERVICE  161 

Claims  for  overcharge.  Claims  for  overcharge  must  state  wherein  it 
exists.  If  in  rate,  authority  for  rate  claimed  must  be  given.  If  the  over- 
charge is  in  weight  the  original  invoice  or  a  certified  copy  and  the  destina- 
tion weight  certified  will  be  required. 

Loss  or  damage  claims.  Claims  for  loss  or  damage  must  be  accom- 
panied by  the  original  invoice  or  a  certified  copy  including  the  number  and 
date  01  exception  report,  and  any  additional  information  that  may  be  of 
service  in  disposing  of  the  claim. 

Concealed  loss  claim.  If  the  claim  is  for  a  concealed  loss  or  damage 
to  freight  delivered  in  apparent  good  order  it  must  be  accompanied  by 
original  invoice  or  certified  copy  and  affidavits  of  both  the  shipper  and  con- 
signee showing  the  condition  of  the  freight  when  delivered  to  and  received 
from  the  company. 

Total  damage.  When  claim  is  made  for  full  value  of  damaged  freight 
it  must  remain  in  the  possession  of  the  company  until  disposition  is  fur- 
nished. 


162 


TWENTIETH  CENTURY  MANUAL 


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164  TWENTIETH  CENTURY  MANUAL 

INSTRUCTIONS  REGARDING  CLAIMS. 


1.  Agents    are  not  authorized  to  promise   payment  of   any  claim    by  the 
Company. 

2.  ALL  CLAIMS  WITH  FULL  PARTICULARS  MUST  BE  REFERRED  TO  AUDITOR 
FREIGHT  ACCOUNTS  BEFORE  PAYMENT,  ACCOMPANIED  BY  ORIGINAL  BILL  OF  LADING 
OR  SHIPPING  RECEIPT  AND  ORIGINAL  FREIGHT  BILL. 

3.  Agents  should  keep  a  complete  record  of  all  claims  sent  by  them  to  the 
Auditor  Freight  Accounts,  and  note  on  the  record  the  claim  number  when  advised 

OVERCHARGES. 

4.  Claims  for  overcharges  must  state  wherein  it  exists.     When  special  rates 
are  claimed,  give  reference  in  full.     If  shipment  is  from  your  station  to  a  point  off 
our  line,  not  covered  by  through  billing,  attach  copy  of  your  waybill.    If  through 
billed  the  original  freight  bill  will  be  sufficient.     If  overcharge  is  in  weight  or 
quantity,  original  invoice  and  certificate  of   agent  at  destination,  as   to  weight 

or  quantity  received,  will  be  required. 

LOSS  OR  DAMAGE. 

5.  Claims  for  Loss  or  Damage,  or  property  billed  and  not  received,  must  be 
accompanied  by  original  invoice,  and  all  the  papers  and  statements  necessary  to 
support  the  claim.     If  the  claim  is  for  damage  which  was  discovered  on  receipt  of 
the  property,  a  statement  must  be  attached,  showing  that  a  thorough  examination 
was  made  as  to  the  condition  of  the  packages,  and  extent  and  probable  cause  of 
the  loss  or  damage. 

CONCEALED  LOSS  OR  DAMAGE. 

6.  If  the  claim  is  for  a  concealed  loss  or  damage  to  property  which  was  de- 
livered to  consignee  in  apparent  good  order,  it  must  be  accompanied  by  the  AFFI- 
DAVITS OF  BOTH  THE  SHIPPER  AND  CONSIGNEE  as  to  condition  of  contents  previous 
and  subsequent  to  shipment,  as  well  as  other  necessary  papers. 


LEAKAGE. 

7.  Claims  for  loss  by  leakage  must  be  accompanied  by  original  invoice  and  a 
a  plain  statement  of  the  agent  as  to  his  knowledge  of  the  facts  connected  with  the 
loss.  Claims  of  this  kind  are  entertained  only  when  there  is  evidence  of  neglect 
or  bad  handling  on  the  part  of  the  carrier. 


TOTAL  DAMAGE. 

8.  When  full  value  of  property  is  claimed,  agent  must  retain  possession  of  it 
and  promptly  report  to  Auditor  of  Freight  Accounts  estimate  of  its  worth  with 
required  papers. 


RAILWAY  STATION  SEEYICE  165 

Marengo,  Iowa  station.    APril  4,   190  6- 

MR.  JAMES  BROWN,  Station  Claim  No.      ^4 

Freight  Claim  Agent, 

Chicago.  F.  C.  Dep.  Claim  No.  46128 

DEAR  SIR: 

Herewith  I  hand  you  claim  in  favor  of  _  John  Smith  residing  at 

Marengo,  Iowa  for  *  Damage 

on  shipment        {  gg^J  \  Flour  amount  claimed  *!-& 


C.  IF.  Jones,  Agent. 


*The  character  of  the  claim  must  be  entered  here,  as  "  Loss,"  "  Damage," 
"Drayage,"  "Switching,"  "Overcharge,"  "Demurrage." 


INSTRUCTIONS  REGARDING  PRESENTATION  OF  CLAIMS. 

Under  no  circumstances  can  a  claim  covering  a  shipment  which  moved  over 
this  line  be  handled  unless  either  the  freight  bill  or  a  copy  of  the  way-bill  is  attached 
to  the  papers. 

Before  Claims  are  forwarded  to  this  department  one  of  these  forms  must  INVARI- 
ABLY be  filled  out  by  agent  and  attached  to  the  claim  papers;  attach  it  so  it  will  be 
the  TOP  document.  These  papers  necessary  to  constitute  a  claim  must  be  attached 
or  their  absence  fully  explained. 

The  following  papers  are  necessary  for  a  Loss  or  Damage  Claim:  The  Original 
Paid  Freight  Bill,  the  invoice  showing  the  cost  price  of  the  goods  in  question,  the  Bill 
of  Lading,  a  bill  from  Claimant,  ITEMIZED,  and  showing  in  DETAIL  how  the  amount 
of  bill  is  arrived  at,  and  a  copy  of  the  Short  or  Bad  Order  report.  In  cases  where  the 
amount  of  claim  represents  REPAIRS,  the  receipted  bill  of  the  party  who  made  such 
repairs,  must  be  attached.  Where  Claimant  POSITIVELY  refuses  to  allow  the  orig- 
inal invoice  to  leave  his  hands,  agent  must  PERSONALLY  examine  same  and  be  able 
to  certify  positively  that  claim  is  made  on  the  correct  invoice  price  of  goods,  other- 
wise claim  cannot  be  entertained.  When  claims  outside  of  the  ordinary  class  arise, 
agents  must  write  a  letter  setting  forth  in  a  full  and  comprehensive  manner  all  the 
facts  and  details  concerning  it. 

Claims  for  overcharge  must  consist  of  the  Original  Paid  Freight  Bill,  Bills  of 
Lading  and  a  statement  showing  how  amount  claimed  is  arrived  at,  and  in  cases  of 
overcharge  in  weight  the  original  invoice  or  other  indisputable  evidence  of  the  incor- 
rectness of  billed  weight.  If  the  overcharge  is  not  clearly  apparent,  claims  must  be 
accompanied  by  a  letter  setting  forth  all  the  facts  in  the  case,  and  in  ALL  CASES 
agents  must  aquaint  us  of  any  information  of  which  they  may  be  possessed  which  will 
be  of  assistance  to  us  hi  the  investigation  and  settlement  of  claims. 

By  having  ALL  THE  NECESSARY  papers  as  explained  above,  attached  before 
the  claim  is  sent  to  this  department,  all  unnecessary  delay  will  be  avoided  and  prompt 
settlement  greatly  facilitated,  and  unless  such  papers  ARE  attached,  the  claim  will  be 
returned  to  agent  with  a  request  to  supply  the  deficiency,  and  such  neglect  on  the 
part  of  an  agent  will  be  considered  as  cause  for  reprimand. 

All  agents  should  number  the  claims  that  are  presented  through  them.  This  form 
is  printed  with  COPYING  INK  and  an  impression  copy  should  be  taken  and  the 
Freight  Claim  Department  Number  entered  on  the  tissue  copy  as  soon  as  received 
from  that  office. 


166  TWENTIETH  CENTURY  MANUAL 

V 

STATION    RELIEF    CLAIMS. 

When  to  make  claim  for  relief.  If  freight 'does  not  arrive  within 
thirty  days  after  receipt  of  the  waybill  agents  will  make  application  on 
the  proper  form  for  relief  of  freight  charges. 

Agents  to  state  reasons  for  asking  relief.  In  presenting  claims  for  re- 
lief, agents  must  state  clearly  on  what  grounds  they  are  entitled  to  relief 
and  give  full  particulars. 

Method  of  making  claim  for  relief.  Each  application  for  relief  should 
cover  but  one  shipment  or  consignment,,  except  where  there  is  more  than 
one  shipment  of  the  same  class  of  freight  from  the  same  point  and  covered 
by  the  same  reason;  under  these  conditions  one  application  should  cover, 
all  the  shipments  on  which  relief  is  desired. 

Quoting  claim  number.  Always  quote  the  freight  claim  agent's  num- 
ber when  making  inquiries,  or  in  any  other  correspondence  pertaining  to 
unadjusted  relief  claims. 

When  relief  claims  must  not  be  made.  Agents  must  not  make  applica- 
tion for  relief  of  charges  for  which  they  have  requested  disposition  until 
such  time  as  they  receive  special  instructions  to  do  so. 


RAILWAY  STATION  SERVICE 


167 


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168  TWENTIETH  CENTURY  MANUAL 


INSTRUCTIONS   TO   AGENTS. 

If  freight  does  not  arrive  within  thirty  days  after  receipt  of  way-bill, 
agents  will  make  application  on  this  form  to  the  Freight  Auditor  for  relief 
of  the  charges  thereon. 

This  form  will  also  be  used  by  agents  in  making  application  for  relief, 
as  prepaid  charges  account  milling  in  transit,  authorized  demurrage  claims 
and  miscellaneous  amount  due  to  the  station. 

In  presenting  claims  for  relief,  agents  must  state  clearly  upon  what 
grounds  they  are  entitled  to  relief,  and  give  full  particulars  as  desired. 

Agents  must  not  make  application  for  relief  of  charges  on  shipments 
for  which  they  request  disposition,  until  such  time  as  they  receive  special 
instructions  to  do  so. 

Always  quote  the  Claim  Number  when  making  inquiries  or  in  other 
correspondence  p'ertaining  to  unadjusted  relief  claims,  and  carry  the  claim  on 
your  uncollected  report  to  Auditor  until  relieved. 

'  Agent's  application  for  relief  of  charges  must  be  made  covering  ship- 
ments which  for  any  reason  have  been  delivered  without  full  amount  of 
charges,  ;as  billed,  being  collected,  ^or  instance,  weight  may  have  been 
over-estimated  when  billed  and  charges  reported,  but  found  to  be  incorrect 
upon  delivery.  A  blank  is  then  filled  out,  giving  number  and  date  of  way- 
bill, where  from,  weight  and  charges  as  billed  and  as  collected,  showing 
amount  foj-  which  relief  is  desired.  If  Freight  Auditor  finds  amount  cor- 
rect, credit  letter  will  be  issued.  If  shipment  arrives  at  your  station  and 
has  charges  which  are  refused,  after  being  held  a  reasonable  time,  if  it 
develops  that  goods  are  worthless  or  not  worth  total  charges,  a  "Claim  for 
Relief  blank"  should  also  be  sent  in,  stating  all  particulars. 

Accounting  for  icing  charges.  The  amount  charged  for  ice  furnished 
refrigerator  cars,  on  carload  shipments,  must  be  accounted  for  on  balance 
sheet,  under  head  of  Storage,  Switching,  etc.,  by  the  agent  at  icing  station, 
and  detailed  report  on  proper  form  rendered  to  General  Auditor,  showing 
card  and  waybill  on  which  the  shipment  is  moved,  quantity  of  ice  furnished, 
rate,  and  amount. 

When  shipper  wishes  to  pay  charges  for  icing  cars,  the  agent  at 
shipping  station  must  make  notation  over  his  signature  on  the  original 

waybill*  "Re-ice  at and  expense  on  me,"  in  which 

case  the  agent  at  icing  station  must  make  a  waybill  on  the  shipping  station 
for  the  amount  as  "advanced  charges"  or  if  the  ice  is  to  be  paid  for  at  desti- 


RAILWAY  STATION  SERVICE  169 

nation,  the  agent  at  icing  station  must  make  notation  on  the  original  way- 
bill on  which  shipment  is  moved,  showing  the  amount  of  icing  charges  to 
be  collected  for  him  from  consignee,  in  addition  to  other  charges  against 
the  shipment,  and  must  make  waybill  on  agent  at  destination  of  original 
waybill,  for  such  amount  as  advanced  charges. 

SEALING    AND   FASTENING. 

The  object  of  seal  records.  The  seal  record  is  established  for  the  pur- 
pose of  keeping  an  exact  account  of  all  fastenings  on  all  cars  from  and  to 
which  freight  is  handled. 

What  record  should  show.  It  must  show  the  disposition  of  every  seal 
with  which  station  has  been  supplied. 

Record  of  seals  received;  disposition  of  defective  ones.  When  a  new 
supply  of  seals  is  received  agents  should  make  a  record  of  the  commencing 
and  closing  number ;  also  date  received,  and  satisfy  themselves  that  all 
the  seals  with  which  their  station  is  charged  have  been  received  and  are  in 
good  order.  If  a  defective  seal  be  found  send  it  to  the  freight  claim  agenty 
giving  reference  to  the  requisition  on  which  it  was  received. 

Train  employes'  instructions.  Train  employes  are  not  allowed  to 
break  seals,  except  when  freight  is  to  be  unloaded  at  a  flag  station;  then 
the  broken  seals  must  be  delivered  to  the  agent  at  the  station  at  which 
they  next  stop,  who  will  reseal  the  car  and  make  proper  record. 

Discovery  of  broken  or  defective  seals.  If  a  broken  or  defective  seal 
or  fastening  is  discovered  the  car  must  be  properly  sealed  as  soon  as  pos- 
sible and  the  station  show  exact  condition  when  received  and  when  for- 
warded. 

Record  of  car  fastening  to  be  complete.  In  making  a  record  of  the 
fastening  on  a  car,  examine  the  seals  on  all  doors  and  take  a  record  of  all 
the  marks  and  records  on  the  seal  impressions.  If  any  irregularities  are 
observed  make  proper  record  in  the  station  seal  record  book  and  report 
them  to  freight  claim  agent. 

Seals  during  process  of  loading.  When  seals  are  used  to  protect  the 
contents  of  a  car  during  the  process  of  loading  or  unloading,  make  proper 
record  in  the  station  seal  book  and  note  to  the  freight  claim  agent. 

All  seals  to  be  removed  from  a  car  made  empty.  If  a  car  is  made 
empty  all  seals  should  at  once  be  removed,  and  if  an  empty  car  is  received 
with  seal  intact  remove  the  seal  and  report  the  fact  to  the  freight  Claim 
Agent. 


170  TWENTIETH  CENTURY  MANUAL 

Station  record  to  be  taken  by  station  employes.  The  station  record 
of  seals  broken  and  applied  must  be  taken  by  a  station  employe. 

Agent  responsible.  The  agent  will  be  held  personally  responsible  for 
the  proper  handling  and  safe  keeping  of  all  seals,  presses,  and  seal  records 
entrusted  to  his  care. 

Use  of  press.  The  sealing  press  must  not  be  used  for  any  other  pur- 
pose than  sealing  cars. 

Loss  of  seals.  If  seals  are  lost  or  stolen  report  the  number  of  the 
seals  and  the  circumstances  to  the  freight  claim  agent. 

How  to  use  sealing  press.  In  applying  the  sealing  press  use  sufficient 
force  to  completely  compress  the  copper  rivet,  so  that  any  tampering  with 
the  seal  can  be  easily  detected. 

Fasten  all  doors.  Before  loading  an  empty  car  see  that  the  end  doors 
are  cleated  or  securely  fastened  on  the  inside.  When  the  loading  is  com- 
pleted seal  the  side  doors  and  make  a  record  of  all  the  fastening. 

Remove  defective  seal  and  reseat  car.  Should  a  defective  or  imper- 
fectly applied  seal  be  discovered,  remove  it  at  once,  reseal  the  car  and 
make  a  record  of  the  seals.  Send  the  defective  seal  to  the  freight  claim 
agent,  advising  the  number  of  the  car  from  which  it  was  taken  and  the 
date. 

Cars  not  necessary  to  seal.  All  loaded  cars  having  doors  must  be  sealed, 
except  those  containing  horses,  mules,  cattle,  sand,  gravel,  clay,  soft  coal, 
ties,  cinders,  bridge  timber,  rails,  riprap,  building  stone  and  wood.  In 
loading  hogs  or  sheep  see  that  the  end  doors  are  securely  fastened. 

Doors  may  be  cleated  open  on  shipper's  request  and  risk.  Freight  re- 
quiring ventilation,  or  which  may  be  liable  to  damage  by  heating  in 
transit  may  be  forwarded  with  doors  cleated  open  at  shipper's  request  in 
writing  specifying,  as  a  consideration,  that  contents  are  wholly  at  owner's 
risk  of  loss  by  fire  or  weather.  If  freight  is  from  connecting  line  instruc- 
tion on  transfer  bill  or  interline  waybill  will  govern. 

Seals  on  cars  from  connecting  lines.  Cars  received  from  connecting 
lines  bearing  legible  seals  properly  applied  must  not  be  resealed  unless  it 
is  necessary  to  open  the  car.  In  examining  seals  on  cars  received  from  con- 
necting lines  be  careful  to  make  a  record  of  all  marks  and  impression  on 
the  seals. 

Seal  record  is  a  book  kept  to  show  the  number  and  other  marks  on 
seals  of  cars  opened  at  your  station,  the  initials  and  number  of  cars,  what 
train  and  name  of  conductor,  why  opened  and  the  number  of  seals  you  used 
to  seal  up  the  car.  When  cars  are  set  out  at  your  station,  the  seal  number 


RAILWAY  STATION  SERVICE 


171 


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TWENTIETH  CENTURY  MANUAL 


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REMARKS 
Also  Numbers  of  Spoiled  and 
Defective  Seals  and  Seals 
Used  for  Protection. 

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RAILWAY  STATION  SERVICE  173 

Requisitions  for  seals  must  be  made  ten  days  in  advance  of 
time  when  they  will  be  needed,  showing  number  on  hand  arid 
number  wanted,  requisition  blank  being  used. 

A  F    85 

Form  1525  3oM  9-02 

THROUGH  and  DAILY  RAIL  ROAD. 


REQUISITION   FOR  SEALS 


Britt                               Mar.  31,             6. 
Station, — — 190 


Chas.  Jones. 


Freight  Claim  Agent, 

Chicago. 

Please  send  me 100° seals 


I  have seals  on  hand  numbered 


499 


to -t inclusive. 


C'   W'  Jones> Agent. 


NOTE. 

Requisition  for  seals  must  be  made  ten  days  in  advance  of 
time  needed. 


This  requisition  filled  APril  10>  1906' 

-    C.  L.  Banks. 


174  TWENTIETH  CENTURY  MANUAL 

on  all  the  doors  should  be  obtained  (Refrigerators  have  doors  on  top  also) 
and  placed  in  your  seal  record  book  with  name  of  conductor  and  number  of 
train  which  set  car  out  at  your  station.  On  some  roads  seal  record  report 
must  be  sent  in  daily  on  "Seal  Report"  blank.  All  spoiled,  illegible,  and 
defective  seals,  and  seals  used  for  protection,  must  accompany  this  report. 

REPORT    OF    WAYBILLS    FORWARD. 

Description  of  freight  forwarded  abstract.  The  "Freight  Forwarded 
Abstract"  is  a  schedule  of  freight  waybills  made  at  a  station  showing  the 
station  to  which  billing  is  made,  waybill  date,  number,  car  and  totals  of 
freight,  advance  and  prepaid  on  each. 

Abstracting.  All  forwarded  waybills  should  be  reported  on  daily,  or 
whatever  other  kind  of  abstract  is  used,  and  care  taken  to  state  to  what 
station  the  waybills  are  made  and  in  proper  order,  as  per  instructions  on 
back  of  abstract.  Where  daily  reports  are  used,  all  waybills  for  shipments 
that  go  forward  up  to  12  o'clock  midnight  of  the  day  the  abstracts  rep- 
resent should.be  shown  thereon. 

Change  in  destination  or  route.  When  routing  or  destination  of  freight 
is  changed  after  it  has  been  reported  in  freight  forwarded  abstract,  party 
making  the  change  should  indicate  on  waybill  where,  when,  and  by  whom 
change  is  made  and  promptly  advise  auditor  of  freight  accounts,  giving 
correct  destination  or  route,  and  reason  for  change. 

Cancelling  charges  on  erroneous  waybills.  When  erroneous  waybills 
bearing  freight  charges  only  are  received  without  the  freight,  they  may, 
upon  written  request  of  billing  agent,  be  reported  without  weight  and 
charges,  provided  such  request  is  attached  to  the  waybill.  Waybills  bear- 
ing advances  or  prepaid  cannot  be  cancelled  after  leaving  forwarding  station, 
and  can  only  be  corrected  in  accordance  with  special  rules. 

Waybills  must  not  be  destroyed.  A  waybill  upon  which  freight  has 
been  moved  should  not  be  destroyed. 

REPORT  OF  WAYBILLS  RECEIVED. 

Description  of  "Freight  Received  Abstract."  A  freight  received  ab- 
stract is  a  schedule  of  waybills  received  at  a  station  showing  the  station  at 
which  the  billing  was  made,  waybill  date  and  number,  and  totals  of  weight, 
freight,  advance  and  prepaid  on  each. 

Prompt  reports.  Receiving  agent  should  report  on  daily  freight  re- 
ceived abstract  all  waybills  the  day  they  are  received  when  accompanied 


RAILWAY  STATIOX  SERVICE 


175 


\l  FREIGHT  FORWARDED 

ing  the  month  for  which  it  is  made.  The  Way-Bills  should  be  abstracted  in  Station 
"or  freight  forwarded  the  previous  day,  is  made  out,  showing  Date  and  Number  of  Way- 
has  been  prepaid  or  bears  advances,  same  is  noted  on  the  proper  column.  This 
i  Way-Bill  Forwarded  Book.  Care  must  be  taken  to  enter  Advances  in  proper  column, 
.  Same  precaution  should  be  observed  in  entering  all  Prepaid  (Ppd.)  forwarded  in 

LO  C  A  L  200  M.  12-02. 

Marengo,  Iowa  Station. 

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This  report  must  include  all  Local  Way-Bills  issued  at  the  Station  dur 
order,  and  in  numerical  order  for  each  station.  Each  day  this  abstract 
Bills,  Cars  loaded  into,  Kind  of  freight,  and  Charges  thereon.  If  freight 
abstract  is  generally  made  up  from  copy  of  way-bills  made  previous  day  ir 
otherwise  you  will  not  get  credit  for  any  amount  you  may  have  paid  out 
proper  column,  so  that  you  will  not  be  over  in  your  days  business. 

Form  5 

Report  of  FREIGHT  FORWARDED  from 
For  the  Month  of  

This  Report  must  reach  the  Freight  Accounting  Officer  not 
The  Summary  sheet  must  b 

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176  TWENTIETH  CENTURY  MANUAL 

by  freight.  When  received  without  freight  receiving  agents  may  hold  them 
awaiting  the  arrival*  of  the  freight,  but  not  to  exceed  five  days.  Except 
where  special  rules  govern,  no  waybill  should  be  held  out  of  account  for 
any  purpose,  except  on  authority  of  the  auditor  of  freight  accounts. 

Headlines  of  waybills  should  not  be  changed  without  authority.  Agents 
should  not  change  the  heading  of  waybills  and  forward  freight  to  some 
other  station  without  proper  authority  and  advising  auditor  of  freight 
accounts.  When  changes  are  made,  station,  date,  and  authority  should 
be  shown  on  face  of  waybill  over  signature  of  party  making  change. 

Reshipment  of  freight  received  on  erroneous  billing.  Freight  billed 
as  marked,  or  as  ordered  by  shipper,  should  not  be  considered  as  "billed  in 
error"  although  it  may  not  be  wanted  at  the  station  to  which  billed,  but 
agent  should,  if  freight  is  ordered  by  forwarding  agent  to  another  station, 
make  a  waybill  with  charges,  putting  on  the  charges  to  his  station  as  "Ad- 
vances" sending  original  freight  bill  with  forwarded  abstract  as  voucher 
for  advances,  to  which  should  be  attached  the  order  for  reshipment. 

Destination  of  waybills.  Eeceiving  agent  should  see  that  the  name  of 
his  station  appears  as  destination  on  all  waybills  in  received  abstract. 

Receiving  agent  to  stamp  bills.  Receiving  agent  should  immediately 
stamp  all  waybills  in  the  lower  right-hand  corner  to  show  the  date  received. 


RAILWAY  STATION  SERVICE 


177 


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178  TWENTIETH  CENTURY  MANUAL 


PASSENGER  DEPARTMENT— INSTRUCTIONS  TO 
TICKET  AGENTS. 


Requisite  of  a  first-class  ticket  agent.  A  good  ticket  agent  will  keep 
his  tariffs,  circulars,  books  of  instructions,  time-tables,  and  other  equip- 
ment of  his  office  in  good  order  for  instant  reference  or  use ;  will  keep  well 
informed  regarding  fares,  routes,  regulations,  the  time  of  trains  scheduled 
to  carry  passengers,  and  the  available  connections  for  passengers  from  his 
station;  and  will  promptly  and  courteously  answer  all  inquiries,  including 
those  regarding  delayed  trains.  He  will  make  best  use  of  advertising 
material  sent  him,  keeping  one  good  wall  map  properly  placed  and  in  good 
condition,  and  a  supply  of  local  time-tables  and  folders  conveniently  acces- 
sible to  hand  out  to  the  public.  He  will  be  careful  to  keep  properly  posted 
all  placard  notices  required  by  his  company,  such  as  those  regarding  excess 
fares  collected  on  trains,  children's  fares,  redemption  of  tickets,  etc.  He 
will  take  pains  to  keep  in  touch  and  on  good  terms  with  the  people  of  his 
vicinity  in  order  to  secure  advance  information  of  any  contemplating  jour- 
neys, and  will  endeavor  to  secure  as  much  passenger  business  as  possible 
from  his  station.  He  will  work  for  the  interest  of  his  line  in  ticketing  pas- 
sengers via  the  route  affording  it  the  longest  haul  consistent  with  good 
connections  and  the  application  otf  the  rate.  He  will  endeavor  to  merit 
promotion  by  acquiring  a  reputation  for  courtesy,  accuracy,  and  efficiency, 
and  by  securing  increased  ticket  receipts  as  shown  in  totals  of  monthly  re- 
ports from  time  to  time. 

GENERAL    INSTRUCTIONS. 

Be  interested  in  your  work  and  it  will  be  well  done. 
Be  methodical.    Have  a  place  for  everything  and  keep  it  there. 
Be  neat  in  your  dress. 
Be  courteous  to  all. 

Do  not  be  afraid  to  ask  questions  or  answer  them. 
What  you  know,  know  exactly. 

Don't  guess ;  look  up  information  you  are  not  sure  about. 
Aim  to  have  exact  knowledge  of  routes,  rates,  train  schedules,   (local 
and  through)  tickets,  equipment,  etc. 


RAILWAY  STATION  SERVICE  179 

Give  to  all  patrons  full  information,  truthfully,  willingly,  and  courte- 
ously. 

Make  no  unauthorized  promises. 

What  should  a  new  agent  study  ?  A  new  agent  should  study  the  kinds 
of  tickets  and  their  arrangement  in  ticket  case;  the  tariffs,  circulars,  and 
other  information  regarding  fares;  the  map  of  his  railroad,  the  regulations 
in  manuals  or  books  of  instruction,  the  time-tables  as  to  time  of  passenger 
trains  departing  from  and  stopping  at  his  station;  he  should  examine  dat- 
ing machine,  ticket  punches,  pens,  ink,  and  other  equipment  of  the  ticket 
office,  and  see  that  they  are  in  good  condition  and  conveniently  placed  for 
use ;  and  should  as  speedily  as  possible  acquire  full  information  about,  and 
familiarize  himself  with,  the  equipment  and  surroundings,  so  as  to  be 
able  to  perform  his  duties  readily  and  well. 

Instructions.  All  instructions  in  regard  to  passenger  business  will 
be  issued  by  the  general  passenger  agent. 

Success.  The  amount  of  business  secured  and  the  manner  in  which 
handled  will  be  the  foundation  for  your  success. 

Civil  service  governs.  By  strict  attention  to  business  you  are  placing 
yourself  in  direct  line  of  promotion. 

Neat  stations.  Keep  your  stations  neat  and  clean,  paying  special  atten- 
tion to  waiting  room  and  office.  Keep  out  loafers. 

Public  notices.  Keep  your  company's  notices  for  information  of  the 
public  posted  in  waiting  room ;  if  unframed,  post  on  bulletin  boards.  The 
company  does  not  go  to  the  expense  of  printing  posters,  special  notices,  or 
similar  matter  merely  for  the  agent  to  glance  at,  or  use  for  starting  fire. 
They  should  be  used  for  the  purposes  intended.  Keep  posted  conspicuously 
in  each  waiting  room  a  framed  standard  public  notice  regarding  inspec- 
tion of  tariffs,  redemption  of  tickets,  storage  of  baggage,  etc.,  etc.  Such 
notices  may  be  obtained  from  your  stationery  storekeeper. 

Keep  well  posted.  Familiarize  yourself  with  all  instructions  (cir- 
culars, tariffs,  rate  sheets,  etc. ) ,  issued  by  the  general  passenger  department. 
When  not  understood  ask  for  additional  information. 

COMPLIANCE  WITH  INTERSTATE  LAW. 

Observance  of  tariff  rates  and  regulations  is  required,  both  as  a  neces- 
sity of  proper  accounting  and  in  compliance  with  the  interstate  commerce 
law  and  similar  state  laws.  If  a  different  rate  is  made  by  a  competitor, 
the  agent  should  advise  the  passenger  department  promptly  and  await  ad- 


180  TWENTIETH  CENTURY  MANUAL 

vice.  EMERGENCY  RATES  received  by  wire  or  letter  are  for  use  only  in 
the  cases  for  which  quoted,  and  rate  advice  blanks  usually  so  specify  and 
generally  provide  that  in  any  event  the  rate  will  expire  with  the  close  of 
the  month  or  within  thirty  days  or  other  limit  given ;  and  such  emergency 
rates  must  not  be  used  afterward. 

Use  of  official  railway  guide.  This  book  enables  you  to  look  up  con- 
nections, train  service,  equipment,  etc.,  of  foreign  lines.  It  enables  you 
to  give  information  to  passengers  destined  to  any  railroad  point  in  North 
America. 

Action  competitors.  If  competitors  offer  any  unauthorized  induce- 
ments, notify  division  or  general  passenger  agent.  However,  representa- 
tions made  by  prospective  passengers  of  unauthorized  concessions  offered 
by  other  lines  should  be  accepted  with  caution  as  they  are  sometimes  found 
to  be  untrue. 

Folders.  Always  have  a  supply  on  hand.  When  you  run  short  make 
application  to  general  passenger  agent. 

Correspondence.  Always  use  the  company  letterhead,  and  write  with 
ink  or  copying  typewriter  ribbon. 

Always  refer  to  subject  matter. 

Confine  each  letter  to  one  subject. 

Be  brief,  but  make  your  meaning  clear. 

TICKET    OFFICE   OPEN. 

At  station  ticket  offices,  regulations  require  ticket  windows  to  be  kept 
open  for  sale  of  tickets,  at  smaller  stations  at  least  twenty  minutes  and  at 
larger  stations  THIRTY  minutes  before  the  time  of  each  passenger  train 
and,  if  other  duties  permit,  until  departure  of  the  train.  A  reasonable 
opportunity  should  be  given  for  the  purchase  of  tickets  for  freight  trains 
carrying  passengers. 

Effort  to  ticket  passengers.  All  possible  facilities  for  purchasing  tickets 
should  be  extended  to  passengers  and  effort  made  to  induce  all  passengers 
unprovided  with  transportation  to  purchase  tickets  before  taking  train. 
Tickets  should  be  carefully  issued  in  accordance  with  regulations,  including 
any  instructions  on  stub;  and  always  stamping  them,  limiting  them  if 
they  do  not  bear  printed  limit,  designating  class  if  required,  securing  sig- 
nature and  punching  description  of  passenger  if  either  is  required  by  form 
of  ticket  or  instructions,  endorsing  tickets  properly  when  required,  and 
issuing  certificate-receipt  when  called  for.  In  making  change,  the  money 
should  be  carefully  counted  out  to  passenger  so  as  to  avoid  possibility  of 


KAIL  WAY  STATION  SERVICE  181 

error  or  of  passenger  claiming  shortage  afterward  through  misunderstand- 
ing, or  losing,  or  mislaying  portion  of  change.  CASH  DOWN  must  be 
collected,  as  all  tickets  sold  must  be  accounted  for  in  cash,  and  cash  drawer 
and  remittances  must  show  correct  balance  on  examination  of  sales  and 
ticket  stock  by  traveling  auditor  at  any  moment.  Your  efficiency  is  in- 
dicated by  limited  number  of  cash  fares  collected  from  your  station  by 
conductors. 

TICKETS  TO  POINTS  TRAINS  DO  NOT  STOP. 

Tickets  must  not  be  sold  to  a  station  for  a  train  not  stopping  there, 
except  when  schedule  provides  for  connection  to  be  made  by  such  train  at 
an  intermediate  point  with  a  local  stopping  at  desired  station,  or  unless 
passenger  is  advised  that  ticket  will  be  honored  on  such  train  only  to  the 
nearest  point  short  of  destination  at  which  train  stops. 

What  information  should  be  given  passengers?  Passengers  should  be 
informed  by  ticket  agent  of  principal  conditions  and  any  special  features 
of  tickets,  such  as  limit,  non-stop-over,  execution  by  joint  agent,  or  in  any 
particular  manner  if  round-trip;  also  as  to  not  being  good  over  Eastern 
or  other  lines  having  such  fast  limited  trains ;  and  as  to  some  tickets,  such 
as  employe,  second-class,  or  colonist  tickets  not  being  good  on  certain  limited 
trains. 

Valuables.  Keep  tickets,  dating  stamp,  and  other  valuables  under 
lock  and  key. 

Loss  of  ticket.  Send  full  information  to  general  passenger  agent  and 
division  superintendent  in  case  of  loss  of  tickets  by  theft,  fire,  or  otherwise. 

What  is  done  upon  receipt  of  supplies?  Tickets  received  must  be 
checked  with  accompanying  invoice  to  see  that  no  numbers  charged  thereon 
are  missing,  and  the  invoice  duly  receipted  and  promptly  sent  to  the  ticket 
auditor. 

Tickets  clucked  upon  receipt.  When  tickets  are  received  they  should 
be  checked  with  the  invoice  which  accompanies  them.  Examine  carefully 
to  see  that  tickets  are  consecutively  numbered,  and  if  any  error,  report  im- 
mediately to  the  general  passenger  agent,  holding  invoice  for  his  reply; 
otherwise  sign  and  send  invoice  to  auditor  of  ticket  accounts. 

Returning  tickets.  All  tickets  which  are  to  be  returned  should  first 
be  cancelled  and  then  forwarded  to  auditor  of  ticket  accounts. 

Unsold  tickets  furnished  for  special  occasions  should  be  returned  as 
soon  as  dates  of  sales  have  passed;  also  unsold  tickets  furnished  on  spe- 
cial requisition  as  soon  as  it  is  determined  they  will  not  be  required. 


182  TWENTIETH  CENTURY  MANUAL 

On  December  31st  of  each  year  all  coupon  tickets  not  having  any  pro- 
vision for  punching  a  FEINTED  limit  beyond  the  current  year  should  be 
returned  in  the  same  manner,  and  at  the  same  time  requisition  should  be 
made  on  the  general  passenger  office  for  a  new  supply  of  such  forms  as  are 
needed. 

What  use  can  agent  make  of  the  telegraph  ?  Telegraphing  over  agent's 
railroad  wires  is  permitted  for  rates,  information,  sleeping  car  reservations, 
tickets,  placing  prepaid  orders,  and  in  other  emergency  cases  when  time 
is  too  short  to  secure  necessary  results  by  letter;  but  the  wires  are  not  to 
be  used  whenever  it  is  possible  to  accomplish  the  results  BY  MAIL,  as  the 
crowding  of  business  on  the  wires  causes  delay  and  prevents  the  desired 
dispatch.  Use  of  public  wires  at  railroad  company's  expense  as  a  rule  is 
authorized  only  for  general  agents  at  commercial  centers,  traveling  agents 
and  district  representatives.  Long  distance  telephone  should  not  be  used 
except  in  very  important  and  urgent  cases. 

Row  and  when  should  requisitions  be  made?  Requisitions  for  supplies 
should  all  be  made  on  proper  department  and  in  good  season.  On  general 
passenger  and  ticket  agent  for  all  kinds  of  tickets,  including  mileage  tickets 
and  excess  baggage  book  tickets,  and  for  ticket  cases;  on  general  baggage 
agent  for  baggage  checks,  including  bicycle  checks,  baby  carriage  checks, 
local  and  foreign  baggage  checks ;  and  on  stationery  department  for  station- 
ery, including  various  forms  of  blanks,  ribbons,  for  dating  stamps  if  any 
are  worn,  and  usually  for  ribbon  dating  stamps,  but  on  some  railroads  dat- 
ing stamps  are  furnished  by  passenger  department. 

Make  separate  requisitions  for — 

1.  Dyer  machine  tickets. 

2.  Special  form  local  tickets. 

3.  Other  forms  of  local  tickets. 

4.  Coupon  tickets. 

5.  Dyer  machine  dies. 

6.  Playing  cards. 

State  whether  metal  or  rubber   dies  are  required. 
Keep  on  hand  a  sufficient  supply  of  all  kinds  of  tickets  necessary  for 
a  thirty-days'  business. 


RAILWAY  STATION  SERVICE 


183 


REQUISITION  FOR  TICKETS, 


_190_ 


STAMP  HERE. 

Ueneral  rassenger  Agent. 

Please  have  following  tickel 
Qt 

:s  sent  to 

ation. 

DESTINATION. 

No.  Wanted. 

Form  No. 

Series. 

No.  of  Tickets 
on  hand. 

Highest  No. 
on  hand. 

I 

1 

GENERAL  INSTRUCTIONS. 


Ticket  stock  must  be  carefully  looked  over  at  regular  intervals,  and  requisitions  should 
be  sent  in  on  the  1st  day  of  each  month,  and  be  large  enough  to  cover  all  demands.  Ten 
days  must  be  allowed  for  ordering  One  Way  or  Round  Trip  Card  and  Local  Form  Tickets. 

Separate  requisitions  must  be  made  for  each  of  the  following  classes: 

Card  and  Local  Tickets.     Coupon  Tickets.     Interchangeable  Mileage  Tickets. 

Form  numbers  must  be  entered  in  numerical  order. 

General  offices  are  closed  all  day  on  legal  holidays,  and  after  1  p.  m.  on  Saturdays; 
this  must  be  kept  in  mind  when  ordering. 


184  TWENTIETH  CENTURY  MANUAL 

Valuable  packages,  such  as  containing  mileage  tickets  sent  in  for  re- 
fund, all  tickets  sent  in  for  redemption,  returned  tickets,  etc.,  are  usually 
required  to  be  forwarded  by  EXPRESS  D.  H.  or  by  REGISTERED  R. 
R.  TRAIN"  MAIL  (according  to  the  road's  regulations) ;  and  special  en- 
velopes are  usually  furnished  for  the  purpose,  and  frequently  numbered 
stickers,  or  stamps  also. 

Supplies.  Sufficient  tickets  of  active  forms  must  be  kept  on  hand  nec- 
essary for  thirty  days'  business.  Announcements  of  any  special  rates,  such 
as  for  approaching  fairs,  conventions,  etc.,  should  be  noted  and  care  taken 
so  that  a  good  supply  is  on  hand  of  any  tickets  likely  to  be  called  for.  The 
proper  and  easiest  method  of  watching  ticket  stock  is  when  agent  is  enter- 
ing his  stock  record,  tickets  sold.  Some  roads  require  examinations  and  re- 
quisitions to  be  made  monthly  and  permit  only  emergency  requisitions  at 
other  times. 

Check  tickets  received.  When  tickets  are  received,  check  with  invoice 
sent  with  them.  See  that  tickets  are  consecutively  numbered  and  if  any 
error,  report  immediately  to  the  general  passenger  agent,  holding  invoice 
for  his  reply ;  otherwise  sign  and  send  to  auditor  of  ticket  accounts. 

What  is  observed  in  dating  tickets  ?  All  tickets  sold  must  have  proper 
date  of  sale  stamped  or  perforated,  with  the  ticket  office  dating  machine 
or  stamp,  on  back  of  each  coupon,  and  contract  if  any,  as  voucher  for  its 
regularity  and  validity,  and  unless  so  stamped  is  not  good  for  passage.  Dat- 
ing machines  are  of  form  giving  an  ink  impression  (by  ribbon  or  other- 
wise), or  perforating  the  date  through  the  coupon.  They  must  be  kept 
in  good  Qondition  so  as  to  give  good,  clear  impression.  The  DATE  of  the 
dating  stamps  must  be  changed  before  commencing  sale  for  train  leaving 
after  midnight  so  that  the  date  on  ticket  will  be  the  proper  legal  one  from 
midnight  to  midnight  for  train  for  which  sold.  If  tickets  are  sold  aJiead 
to  enable  passengers  to  secure  sleeping  car  reservations  or  for  other  good 
reasons,  they  must  be  stamped  with  DATE  OF  DEPARTURE  by  tempo- 
rarily changing  stamp  accordingly,  and  must  be  given  proper  limit  from 
such  date.  Homeseekers',  colonist,  special  convention  excursion,  or  similar 
tickets,  for  which  sale  may  be  authorized  on  certain  dates,  if  sold  ahead, 
should  have  the  first  coupon  endorsed  to  leave  .only  on  authorized  date 
stamped  on  back,  unless  bearing  such  PRINTED  provision.  When  per- 
forating dater  is  used  that  perforates  only  the  date,  regulations  usually  re- 
quire stamping  of  selling  station  and  name  of  road  on  back  of  each  coupon 
and  contract  of  interline  tickets,  with  hand  stamp,  before  placing  them  in 
ticket  case. 


EAILWAY  STATION  SERVICE  185 

Authorized  tickets.  Agents  do  not  buy,  sell  or  deal  in  railroad  tickets 
other  than  those  furnished  by  the  general  passenger  office. 

Not  to  ticket  irresponsible  persons.  Tickets  should  not  be  sold  to 
persons  who  are  unable  to  take  care  of  themselves,  or  whose  conduct  might 
endanger  their  lives  or  annoy  other  passengers,  unless  accompanied  by 
proper  attendants.  Such  persons,  unless  so  accompanied,  should  not  be 
allowed  on  trains. 

Ticket  agent's  certificate  is  required  to  be  kept  framed  in  front  of,  or 
in  ticket  office  in  some  states;  and  in  some  states  payment  for  a  license  is 
necessary  preliminary  to  issue  of  certificates  by  secretary  of  state.  In  such 
cases,  agents  must  be  careful  to  keep  the  certificate  in  good  condition  and 
properly  placed,  in  accordance  with  special  instructions. 

Definition  of  a  ticket.  A  ticket,  when  properly  issued,  becomes  a  con- 
tract between  the  railroad  company  and  the  purchaser,  entitling  him  to 
transportation  under  conditions  shown  on  the  face.  Tickets  are  of  two 
kind— LOCAL  AKD  COUPON  (Interline).  Local  Ticket— A  ticket  read- 
ing between  points  both  on  the  same  road. 

Passenger  fares  and  tickets  are  LOCAL,  when  applying  only  over  the 
issuing  railroad  to  a -station  thereon,  or  IXTEBLIXE,  when  covering  two 
or  more  railroads  or  lines;  are  one-way  or  single  trip,  and  round-trip  or 
excursion;  are  whole  tickets  or  half  tickets,  the  latter  for  children;  and 
may  be  first-class,  second-class,  or  third-class,  the  last  being  confined  to 
foreign  immigrant  tickets  from  seaports.  Passenger  fares  are  quoted  in 
various  kinds  of  local  tariffs,  and  in  interline  tariffs,  both  joint  and  indi- 
vidual. Local  tariffs  are  usually  in  book  or  pamphlet  form,  or  at  least 
those  covering  the  stations  of  one  division.  On  large  systems,  sheet  or  book 
interdivision  tariffs  show  the  fares  between  stations  on  the  various  divisions 
or  between  main  line  and  branch  stations.  The  stations  in  local  tariffs  are 
generally  shown  in  geographical  or  line  order.  Many  tariffs  show  only  com- 
petitive and  prominent  stations  at  the  head  of  the  columns  of  fares  and 
provide  bases  for  making  fares  from  other  stations.  In  local  tariffs  the 
agent  will  find  it  a  safeguard  and  convenience  to  rule  a  heavy  red  ink  or 
black  line  on  each  side  of  the  column  of  fares  quoted  from  his  station,  thus 
enabling  him  to  find  it  at  a  glance  and  to  avoid  error  of  taking  a  fare  from 
wrong  column.  In  joint  tariffs  of  interline  fares  the  destinations  (stations) 
of  each  state  are  arranged  separately  in  alphabetical  order.  The  tariff? 
give  the  rules  as  to  the  application  of  the  fares  via  usual,  direct  routes,  ex- 
cept where  otherwise  specified  in  the  quotation  of  a  particular  rate,  the 
basis  for  children's  fares,  excess  charge,  if  any,  for  fares  collected  on  train, 


186  TWENTIETH  CENTURY  MANUAL 

and  the  conditions  of  the  tickets  as  to  limitation,  etc.  It  is  usually  provided 
that  the  fare  made  from  an  intermediate  point  is  not  to  be  higher  than  that 
quoted  from  a  farther  point,  and  similarly  that  a  fare  must  not  be  applied 
via  a  route  through  an  intermediate  point  from  which  the  same  class  or 
kind  of  fare  is  higher  to  the  same,  or  an  intermediate  destination. 

Meaning  of  local  tickets.  Local  tickets  are  card  one-way  and  excur- 
sion; coupon  excursion  (with  a  coupon  in  each  direction),  simplex,  Lomax, 
and  other  patent  forms,  each  carrying  a  list  of  destinations  to  which  ticket 
can  be  issued  by  cutting,  punching,  or  otherwise  designating  the  particular 
destination;  HALF  card  or  simplex  tickets;  simplex  or  Lomax  EXCUR- 
SION tickets;  mileage  credit  tickets  of  special  form  issued  on  mileage 
credentials;  mileage  passage  tickets  issued  by  mileage  bureau  lines  east  of 
Chicago  in  exchange  for  detachments  from  mileage  tickets;  special  clergy 
tickets ;  mileage  credit  tickets  of  special  form  issued  on  mileage  credentials ; 
blank  local  book  or  skeleton  tickets  for  destination  to  be  written  in;  com- 
mutation tickets  good  for  a  number  of  passages  or  rides ;  mileage  tickets 
and  excess  baggage  book  tickets. 

When  can  card  locals  be  furnished?  Card  local  tickets  with  printed 
destination  are  usually  furnished  to  an  agent  on  application  when  sales 
thereto  average  twenty-five  or  more  per  month.  Some  roads  make  the 
number  ten  to  fifteen  per  month,  the  number  varying  on  different  railroads. 

Book  tickets.  Book  tickets  are  one-way  or  round-trip,  having  name  of 
selling  station  printed  or  stamped,  and  blank  space  in  which  must  be 
stamped  or  written  with  pen  and  ink  the  destination  and  state,  and  should 
be  limited  as  current  instructions  require.  They  may  be  used  for  direct  or 
indirect  routes;  routing  must  be  shown  therein,  and  rate  via  route  used 
collected. 

Machine  and  card  tickets.  Card  tickets  (one-way  and  round-trip) 
have  printed  selling  station  and  destination ;  machine  tickets  are  card  tickets 
(only  one-way)  printed  by  the  Dyer  machine  as  needed,  rolls  of  tickets 
reading  from  printed  selling  station  to  blank  being  furnished  agents  sup- 
plied with  the  machines.  Machine  and  card  tickets  are  limited  to  con- 
tinuous passage  via  the  short  line;  they  must  never  be  sold  at  less  than 
standard  tariff  rates,  NOR  FOR  INDIRECT  ROUTES. 

Party  tickets.  Party  tickets  are  for  use  in  ticketing  parties  traveling 
together,  and  are  issued  in  accordance  with  rules  laid  down  by  interstate 
commerce  law,  etc. 


RAILWAY  STATION  SERVICE  187 

COUPON,  OR  INTERLINE  TICKETS. 

What  are  interline  tickets?  Interline  tickets  are  frequently  called 
coupon  tickets,  although  a  coupon  ticket  is  really  one  having  two  or  more 
coupons  and  may  be  local  or  interline,  but  the  term  "coupon  office"  in- 
variably means  one  stocked  with  interline  tickets  for  sale  to  points  on  con- 
necting lines.  Interline  tickets  are  first-  and  second-class,  colonist,  settlers' 
(and  immigrant)  one-way;  and  ROUND-TRIP  TOURIST,  homeseekers' 
excursion,  special  excursion  for  meetings,  holiday  excursion,  etc.,  and  are 
of  a  form  having  a  contract  with  provision  for  punch  limitation,  frequently 
for  signature  of  passenger,  and  sometimes  for  punch  description  of  pas- 
senger; and  some  local  tickets  are  of  this  form.  Some  one-way  tickets  are 
made  up  of  two  separate  pieces,  a  "paster"  reading  to  a  gateway,  such  as 
Buffalo,  and  an  extension  thence  to  terminal  line  and  carrying  the  contract. 
Some  one-way  interline  tickets  carry  a  list  of  destination  on  each  coupon, 
the  desired  PARTICULAR  ONE  to  be  designated  by  a  row  of  punch  marks 
on  each  side.  In  another  kind  the  destination  is  to  be  written  in  margin 
of  each  coupon.  Exchange  order  forms  of  interline  tickets,  used  chiefly  for 
variable  route  round-trip  tickets,  have  coupons  for  the  trip  between  start- 
ing point  and  a  gateway  enroute,  such  as  Chicago  or  St.  Louis,  and  an 
exchange  order  reading  on  connecting  line  for  a  ticket  thence  to  destination 
(and  return,  if  round-trip).  Skeleton  tickets  require  the  name  of  the 
road  and  stations  from  and  to,  to  be  written  on  each  coupon.  In  the  blank 
passage  kind  used  in  ticketing  PARTIES  of  ten  or  more,  the  number  of 
passages  must  also  be  written  in.  The  kind  reading  for  ONE  PASSAGE 
is  for  emergency  cases  in  ticketing  a  passenger  via  a  route,  and  to  a  desti- 
nation to  which  there  is  no  regular  ticket  in  stock,  nor  time  to  procure  one. 

Chart  of  forms.  Complete  description  of  various  kinds  of  coupon  forms 
and  how  to  issue  them  is  found  in  chart  of  forms,  of  which  each  agent  is 
furnished  a  copy. 

What  is  observed  in  exchange  orders?  Exchange  orders  of  connecting 
lines  for  round-trip  and  other  tickets  are  to  be  honored  in  accordance  with 
their  conditions  and  the  current  instructions,  exercising  care  as  to  class, 
route  called  for,  and  other  details;  especially  in  case  of  variable  route  round- 
trip  tickets,  instructions  usually  require  "Exchange"  be  endorsed  on  tickets 
issued  in  exchange  for  orders,  prepaid  or  regular,  government  requests,  etc. 

At  special  rate.  Tickets  issued  on  exchange  order  of  sold  at  special 
rate,  must  be  endorsed  on  contract  and  each  coupon  "Exchange,"  "Em- 
ploye," "Government,"  "U.  S.  A.,"  "U.  S.  N.,"  etc.,  as  the  case  may  be. 


188  TWENTIETH  CENTURY  MANUAL 

Such  endorsement  must  be  made  on  the  back  of  the  ticket  instead  of  on 
the  face,  so  as  not  to  deface  the  contract  or  coupons,  unless  special  place  is 
provided  for  notation.  Coupon  tickets  sold  at  special  rate  should  be  signed 
by  the  purchaser. 

Restrictive  form  of  round-trip  ticket.  Agent  should  carefully  study 
round-trip  tickets,  of  which  the  going  portion  only  is  delivered  to  pas- 
senger and  the  return  portion  sent  to  agent  at  terminal  point  for  delivery, 
in  order  that  he  may  handle  the  same  with  care  and  certainty,  and  give 
passenger  all  needful  information  in  regard  to  procedure  for  him  to  follow. 

Skeleton  tickets.  Agents  at  the  most  important  stations  only  are  sup- 
plied with  skeleton  tickets  and  they  must  exercise  the  greatest  care  in  using 
them.  If  there  is  the  slightest  doubt  as  to  route,  use  exchange  orders. 

Conditions  of  tickets.  All  tickets  are  first-  or  second-class,  limited, 
transferable  or  nontransferable. 

Meaning  of  limitation.  LOCAL  ONE-WAY  card  and  other  tickets 
usually  bear  printed  limit,  generally  of  one  day  from  date  of  sale.  Many 
card  local  excursion  and  some  other  excursion  tickets  bear  printed  limits; 
but  other  local  excursion  tickets,  such  as  simplex,  require  limitation  by 
writing  or  punching  limit.  Coupon  or  interline  tickets  of  CONTRACT 
FORM  have  provision  for  punching  the  day,  month,  and  year  of  expiration 
of  the  time  limit  in  the  margin  of  ticket,  with  a  punch  furnished  the 
office  for  the  purpose.  The  limits  are  given  in  tariffs  or  circulars  quoting 
the  rates  and  are  usually  specified  as  IN  ADDITION  to  date  of  sale.  Some- 
times tickets  ase  required  to  be  limited  to  continuous  train  passage,  having 
special  form  for  writing  or  punching  hours  of  departure  or  arrival. 

Meaning  of  class.  The  class  of  a  ticket  is  required  to  be  designated 
on  many  interline  tickets.  Some  roads'  tickets  read  first-class  unless  other- 
wise designated,  and  when  to  be  made  second-class  are  to  be  punched  in 
a  particular  place  to  designate  second-class,  or  to  be  endorsed  "Second- 
class"  across  the  face  of  contract  and  each  coupon.  Other  tickets  read 
good  for  class  punched  or  unpunched,  as  case  may  be,  and  require  punching 
accordingly  in  the  space  provided  in  each  coupon.  Round-trip  tickets  gen- 
erally read  for,  and  are  issued  only  as,  first-class,  but  sometimes  are  required 
to  be  endorsed  "Second-class"  or  in  some  other  way  to  indicate  that  they 
are  not  available  in  first-class  sleeping  cars. 

First-class.  A  first-class  ticket  entitles  proper  holder  to  ride  in  any 
passenger  car  on  the  train. 

Second-class  A  second-class  ticket  entitles  proper  holder  to  ride  in 
any  passenger  car  on  the  train  OTHER  THAN  THE  STANDARD 


RAILWAY  STATION  SERVICE  189 

SLEEPING  CAR  west  of  the  Missouri  river,  but  east  of  the  Missouri  river 
holder  of  second-class  tickets  are  allowed  to  use  standard  sleeping  car. 

Transferable.  A  transferable  ticket  is  one  which  is  good  for  passage 
of  the  holder. 

Nontramferable.  A  nontransferable  ticket  is  only  good  for  person 
whose  signature  is  on  face  of  contract,  and  under  conditions  shown  thereon. 

SIGNATURE  ON  TICKET. 

When  signatures,  etc.,  required: 

The  signature  of  passenger  is  required  on  the  contract  of: 

1.  All   one-way  limited  tickets  to  or  through  points  in  Montana, 
Wyoming  and  Utah. 

2.  All  one-way  limited  or  unlimited  tickets  to  points  on  line  of  the 
Southern  Pacific  Company  in  Utah  and  New  Mexico,  to  points  on  and  via 
the  lines  of  the  Northern  Pacific,  Great  Northern  and  Southern  Pacific 
Railways,  and  via  all  lines  to  points  in  Arizona,  California,  Nevada,  Oregon 
and  Washington. 

3.  All  round- trip  tickets  unless  the  contract  to  be  used  is  printed 
without  space  for  the  purpose. 

The  passenger's  signature  must  be  written  with  OFFICE  PEN  AND 
INK  (never  with  passenger's  fountain  pen)  in  the  presence  of  the  person 
actually  selling  the  ticket,  who  will  sign  his  own  name  as  witness  to  the 
same ;  the  ticket  agent's  name  must  be  signed  only  when  he  personally  sells 
the  ticket  and  personally  witnesses  the  passenger's  signature. 

The  head  of  a  family,  traveling  in  company  with  members  thereof, 
when  purchasing  signature  tickets,  may  sign  them  in  his  own  name,  with 
the  understanding  that  he  will  accompany  his  family  the  entire  journey  and 
present  the  tickets  in  person  to  all  conductors,  and  in  case  the  tickets  re- 
quired to  be  executed  for  return  passage,  that  he  will  present  them  to  the 
proper  agent  for  execution;  as  plans  often  change,  however,  and  mem- 
bers of  families  return  separately,  it  is  much  safer  to  have  each  member  of 
the  family  sign  his  or  her  own  ticket. 

In  no  case  will  a  woman  be  permitted  to  sign  her  initials  to  a  signature 
ticket.  Women  must  be  required  to  sign  their  full  names,  the  same  as  re- 
quired by  law  in  a  legal  document;  thus,  "Lizzie  A.  Smith,"  not  "L.  A. 
Smith,"  nor  "Miss  L.  A.  Smith,"  and  "Mary  Smith,"  not  "Mrs.  M.  Smith," 
or  "Mrs.  John  Smith,"  or  "Mrs.  Smith."  Similarly  in  writing  names  of 
purchasers  on  commutation,  mileage,  or  excess  baggage  tickets,  if  a  woman, 


190  TWENTIETH  CENTURY  MANUAL 

the  given  name,  "Lucy"  or  "Mary,"  should  be  written  in  full,  but  with 
the  proper  prefix  "Miss"  or  "Mrs."  The  same  rules  will  govern  in  the 
case  of  passengers'  signatures  in  connection  with  the  execution  of  return 
portion  of  round-trip  tickets. 

In  punching  description  of  passenger  in  form  of  tickets  requiring  it; 
(it  must  contain  the  description  of  the  passenger  who  will  use  same,  re- 
gardless of  whether  the  ticket  is  held  and  presented  by  the  head  of  a  family 
who  has  signed  the  contract,  or  by  the  passenger)  care  must  be  taken  to 
punch  the  proper  terms  best  describing  passenger's  appearance,  calling  each 
selected  term  to  the  passenger  before  punching  it  so  as  to  avoid  mistake, 
dissatisfaction,  or  misunderstanding  as  to  proper  description.  If  pur- 
chaser cannot  write,  he  must  make  his  mark  ("X")  to  his  name  to  be 
written  by  selling  agent. 

Issue  numerically.  Issue  tickets  in  numerical  order,  commencing  with 
the  lowest  number.  If  ticket  is  issued  out  of  order,  give  written  explanation 
on  first  report  to  auditor  of  ticket  accounts. 

Stop-over  regulations.  These  differ  in  Eastern,  Southeastern,  Central 
Passenger,  Southwestern,  and  Western  territory.  Those  for  many  of  the 
roads  are  shown  in  connection  with  their  time-tables  in  travelers'  official 
guide.  Majority  of  the  railroads  do  not  grant  stop-over  on  limited  one- 
way, not  on  round-trip  tickets,  but  there  are  special  stop-over  arrangements 
at  some  points,  such  as  Niagara  Falls,  Washington,  etc.,  and  stop-overs  are 
granted  in  homeseekers'  territory  on  homeseekers'  round-trip  tickets,  also 
west  of  Missouri  river  and  St.  Paul  on  thirty-day  limited  one-way  tickets; 
on  nine-months'  round-trip  tourist  tickets,  and  on  special  excursion  tickets 
to  Pacific  Coast  points.  Tariffs  or  circulars  quoting  the  rates  generally 
give  this  information. 

How  to  limit  ticket.  To  limit  tickets  provided  with  marginal  dates, 
punch  with  L  punch,  day,  month,  and  year  on  which  ticket  expires,  and 
also  each  coupon  and  agent's  stub.  When  tickets  provide  blank  space  for 
the  limit  it  should  be  written  in  full.  For  instance:  Limit  should  be 
written  November  twenty-sixth  and  not  Nov.  26th.  When  form  provides 
space  in  body  as  well  as  marginal  line,  the  limit  should  be  written  in  the 
body  as  well  as  punched  in  the  margin.  In  punching  "Limit"  or  "Baggage 
Checked/'  do  so  in  such  a  way  that  other  information,  such  as  number  of 
form  of  ticket,  will  not  be  obliterated. 

Destination.  Endorse  the  destination  (name  of  town  and  state)  of 
a  coupon  ticket  plainly  in  ink  across  the  face  of  the  contract,  in  addition  to 


RAILWAY  STATION  SERVICE  191 

stamping  or  writing  in  the  margin  of  each  coupon.     This  makes  difficult 
any  alteration  in  destination. 

SECOND-CLASS. 

How  are  tickets  endorsed?  Endorsements  "Half,"  "Second-class," 
"Colonists/7  "Homeseekers',"  affecting  value  and  conditions  of  honoring 
tickets,  are  to  be  made  on  FACE  of  tickets  in  bold  hand,  but  other  endorse- 
ments, such  as  "Exchanged,"  "Employes,"  "Officer  U.  S.  A.,"  "Delegate," 
"Government,"  "G.  A.  R.,"  etc.,  are  usually  to  be  made  on  BACK  of 
tickets. 

Route.  If  a  space  is  provided  in  ticket  for  showing  the  route,  such 
space  should  be  properly  filled  in  to  indicate  the  junction  point  desired,  or 
the  word  "direct."  If  ticket  is  issued  with  the  "Route"  line  in  blank,  it 
affords  an  opportunity  for  improper  manipulation. 

What  is  observed  in  writing  on  tickets?  Writing  on  tickets  when  re- 
quired must  be  done  with  PEN,  CLEARLY  AND  BOLDLY,  using  plenty 
of  ink.  In  writing  in  names  of  stations,  the  State  should  always  be  in- 
cluded and  special  care  taken  to  avoid  error  or  misunderstanding,  or  oppor- 
tunity to  misuse  ticket,  on  account  of  any  similarity  in  names  of  stations 
or  of  same  names  in  different  states. 

Issue  perfect  ticket.  Examine  every  ticket  carefully  before  delivery  to 
purchaser,  verifying  the  limit,  class,  route,  destination  and  stamping.  Be 
sure  ticket  is  complete. 

Can  alterations  be  made  on  tickets?  If  mistake  is  made  in  writing, 
punching,  stamping,  or  otherwise  in  issuing  a  ticket,  do  not  make  any 
alteration,  but  issue  new  ticket  properly,  mark  old  ticket  "Void"  boldly 
across  contract  and  each  coupon,  and  send  to  ticket  auditor  with  report. 
While  tickets  can  be  REDUCED  to  second-class  or  half  by  endorsement, 
and  instructions  provide  for  endorsements  showing  character  of  ticket.  NO 
ENDORSEMENT  by  an  agent  is  permitted  INCREASING  THE  VALUE 
or  extending  the  conditions  or  limit  of  a  ticket.  When  necessary  in  an 
emergency  to  protect  a  ticket  en  route,  the  proper  method  is  by  exchange 
for  a  new  ticket  on  special  authority  to  be  secured  from  general  passenger - 
agent. 

Child's  ticket.  A  whole  ticket  is  required  for  a  child  twelve  years  of 
age  or  over.  A  half  ticket  is  required  for  a  child  five  years  of  age,  and 
under  twelve  years  of  age.  A  child  under  five  years  of  age  will  be  carried 
free  if  accompanied  by  parent  or  guardian. 


192  TWENTIETH  CENTURY  MANUAL 

Exception.  The  law  in  Kansas  provides  that  railroads  within  the  state 
of  Kansas  shall  carry  children  under  six  years  FKEE,  and  between  the 
ages  of  six  and  twelve  at  half  rate  fare.  Children's  half  tickets  are  local 
card  or  simplex  or  Lomax  half  tickets  printed  to  thus  read;  or  are  whole 
(regular  adult)  tickets  made  half  by  punch  perforating  "%"  or  by  endorse- 
ment "HALF"  across  the  face  of  each  coupon  and  the  contract.  Many  lines 
make  half  EXCURSION  or  round-trip  rates  for  children  where  the  whole 
round-trip  rate  is  not  less  than  one-way  fare. 

Twenty-ride  tickets.  Between  any  two  stations  within  a  radius  of 
seventy-five  miles,  in  states  where  two-cent  mileage  exists,  nontransferable 
twenty-five  ride  tickets  are  sold  at  two  cents  per  mile  ride,  minimum  sell- 
ing rate  $2.50.  Mileage  is  figured  from  current  working  time-card,  any 
fraction  of  a  mile  counting  as  a  mile.  Use  the  form  provided  for  such  pur- 
pose, good  for  purchaser  only  and  limited  to  three  months  from  date  of 
sale. 

One-hundred-ride  school  tickets.  Upon  application  of  parent,  teacher, 
or  guardian,  for  student  under  eighteen  years  of  age  attending  school, 
nontransferable  one-hundred-ride  tickets  at  one  cent  per  mile  ride,  minimum 
selling  rate  $5.00  are  made,  figuring  mileage  from  current  working  time- 
table, any  fraction  of  a  mile  counting  as  a  mile.  Use  special  form,  good  for 
purchaser  only  and  limited  to  three  months  from  date  of  sale. 

What  are  commutation  tickets?  Tickets  reading  for  a  number  of 
rides  between  two  stations  are  of  card  form  with  blocks  or  squares  of  num- 
bered rides,  which  conductors  cut  out  with  commutation  punches,  and  of 
book  or  folder  form  with  separate  coupon  for  each  ride.  They  are  ten-ride 
and  twenty-five-ride  bearer,  twenty- five-ride  individual,  thirty-ride  and  fifty- 
ride  family,  one-hundred-ride  individual  tickets,  with  limits  ranging  from 
three  months  to  a  year,  an  individual  monthly  good  only  for  calendar 
month  named,  according  to  the  tariff  of  each  road  or  group  of  roads.  The 
monthly  and  bearer  forms  of  tickets  are  usually  sold  only  between  suburban 
stations  and  large  cities,  like  Chicago.  Between  interior  stations,  INDI- 
VIDUAL forms — twenty-five-ride  and  one-hundred-ride  tickets — only  are 
sold,  and  usually  within  a  distance  limit,  such  as  fifty  miles.  Some  tickets 
are  of  punch  descriptive  form,  and  there  are  forms  requiring  a  photograph 
of  purchaser. 

Interchangeable,  mileage  tickets.  Joint  instructions  to  ticket  agents  and 
conductors,  with  supplements  thereto,  issued  by  the  Western  Passenger 
Association,  should  be  followed  in  issuing  interchangeable  mileage  creden- 
tials and  tickets. 


RAILWAY  STATION  SERVICE  193 

Exchange  orders.  Exchange  orders  of  connecting  lines  for  one-way 
and  round-trip  business  are  to  be  honored  in  accordance  with  their  condi- 
tions and  the  current  instructions,  exercising  care  as  to  class,  route  called 
for,  and  other  details ;  especially  in  case  of  variable  route  round-trip  tickets, 
instructions  usually  require  "Exchange"  to  be  endorsed  on  tickets  issued 
in  exchange  for  orders,  prepaid  or  regular,  government  requests,  etc. 

To  points  beyond  your  line.  Then  have  contract  and  coupons  covering 
trip  over  YOUR  line,  and  an  exchange  order  drawn  on  the  agent  of  the  for- 
eign line  for  ticket  to  destination.  This  form  is  used  when  you  are  not  sup- 
plied with  complete  tickets  over  route  desired.  The  stub  and  exchange  or- 
der must  show  on  face  in  blank  space  provided,  railroad  on  which  drawn, 
destination,  route  of  ticket,  final  limit,  account  issued  and  number  of 
days  within  which  it  may  be  honored,  and  if  round-trip,  the  LOCAL  route 
gateways  through  which  the  ticket  reads  going  and  returning.  It  must  be 
presented  to  foreign  line  agent,  who  will  issue  ticket  in  exchange.  The  ex- 
change ORDER  is  not  good  for  passage  on  train,  and  purchaser  should  be 
fully  advised  of  this  feature.  See  additional  instructions  in  chart  forms. 

Honoring  exchange  orders.  An  exchange  order  drawn  on  an  agent  of 
your  own  local  system  should  be  taken  up  and  regular  ticket  given  in  ex- 
change. Issue  ticket  of  the  class,  limit,  destination  and  route  specified  in 
order.  If  no  limit  is  specified,  give  same  limit  as  authorized  for  ticket  of 
like  class  when  sold  by  you.  If  route  specified  is  unauthorized,  decline  to 
honor  the  order.  Report  ticket  so  issued  as  exchanged,  attaching  order  to 
the  daily  report.  When  an  order  is  not  exchanged  at  point  on  which  it  is 
drawn  it  should  be  at  first  coupon  office  in  direction  traveled. 

PREPAID  ORDERS  AXD  TELEGRAPHIC   TICKET  DELIVERIES. 

• 

How  are  tickets  advanced  to  parties  at  distant  stations0/  Prepaid  or- 
ders are  drawn  for  the  delivery  of  a  ticket  at  another  station,  reading  thence 
to  the  selling  station  to  accommodate  the  depositor  or  purchaser  desiring 
to  advance  the  fare  to  bring  some  other  person  to  the  point  of  sale;  as  for 
example,  a  prepaid  order  drawn  in  Omaha  for  the  delivery  of  a  ticket  to 
John  Jones  in  Chicago,  reading  from  there  to  Omaha.  Sometimes  sleeping 
car  ticket  and  occasionally  cash  for  expenses  are  included  in  an  order. 
Most  roads  authorize  their  agents  to  draw  orders  on  each  other  for  delivery 
of  local  tickets,  and  in  emergency  cases  to  place  orders  by  wire,  following 
them  immediately  with  the  order  itself  by  first  train  mail;  but  usually  re- 
quire that  all  orders  on  OTHER  LINES  must  be  placed  through  the  sell- 


194  TWENTIETH  CENTURY  MANUAL 

ing  line's  general  passenger  office  by  mail  or  wire  according  to  urgency, 
and  sometimes  require  a  small  extra  charge,  such  as  fifty  cents,  to  cover 
cost  of  telegram  when  it  is  necessary  to  use  public  wires. 

The  prepaid  order  is  good  only  when  countersigned  by  the  selling 
agent,  correctly  filling  it  out  with  pen  and  ink,  and  stamp  with  ticket 
stamp.  Limit  to  the  nearest  date  that  will  be  satisfactory  to  purchaser,  but 
never  later  than  thirty  days  after  sale.  If  a  mistake  is  made,  write  promptly 
across  the  face  "Spoiled"  and  so  account  for  and  return  to  the  ticket  auditor 
with  ticket  report.  If  purchaser  so  requests,  make  order  nontransferable 

by  endorsement  "Deliver  only  to "  and  fill  in  passengers' s  name. 

Prepaid  orders  may  be  drawn  on  any  railroad  agent  in  the  United  States 
and  Canada.  When  drawn  on  ticket  agent  of  a  foreign  line  promptly  advise 
your  general  passenger  agent  at  proper  gateway,  so  that  necessary  arrange- 
ments for  its  protection  may  be  made. 

USE  OF  THE  TELEGRAPH. 

In  urgent  cases  delivery  of  tickets  may  be  ordered  by  telegraph.  The 
telegram  should  read  something  like  this:  "When  called  for  furnish  John 

Jones,  36  Wabash  Ave.,  Chicago,  one  first-class,  limited  ticket  via 

to  Lincoln,  Nebr.  (Signed)  James  Brown,  Agent."  When  the  telegraph 
is  issued  charge  the  purchaser,  in  addition  to  the  price  of  the  ticket,  the 
tariff  rate  on  a  day  message  of  twenty- five  words  to  the  point  at  which  the 
ticket  is  to  be  delivered.  The  charge  for  telegraphing  may  be  waived  on 
competitive  business. 

CASH  FOR  DELIVERY  WITH  TICKET. 

Agent  must  never  accept  cash  for  delivery  with  ticket  unless  the  order 
is  placed  by  telegraph  and  then  only  a  small  amount,  not  to  exceed  the  rea- 
sonable expenses  of  passengers  enroute.  In  such  cases  "and 

dollars"  should  be  added  to  the  telegram. 

VARIOUS  KINDS  OF  TELEGRAPHIC  DELIVERIES. 

1.  Those  between  the  local  systems'  own  agents.  In  such  cases  the 
agent  sending  the  message  will  report  the  amount  collected  on  his  ticket 
report,  attaching  copy  of  his  message  thereto;  the  agent  receiving  the  tele- 
gram will  report  the  ticket  furnished  as  usual,  attaching  to  his  ticket  report 


RAILWAY  STATION  SERVICE  195 

the  telegram  received  as  authority  for  so  doing.    NO  PREPAID  ORDER 
IS  ISSUED  IN  SUCH. CASES. 

2.  Those  requested  by  local  route  local  agents  for  delivery  of  tickets 
from  points  on  foreign  lines.    In  such  cases  the  local  route  agent  will  place 
order  direct  with  his  general  passenger  agent,  attaching  copy  of  his  message 
to  ticket  report.     If  he  has  prepaid  orders  he  will  issue  one  to  cover  the 
ticket  to  be  furnished  and  forwarded  direct  to  the  general  passenger  agent 
of  the  foreign  line  on  which  drawn,  endorsing  it  "Delivery  requested  by 
my  telegram  (fill  in  name  of  local  route  G.  P.  A.)  this  date;"    agent  fail- 
ing to  make  the  endorsement  will  be  held  responsible  for  the  consequences 
If  agent  has  no  prepaid  order  he  must  add  to  his  telegram  "Report  on  this 
telegram." 

3.  Those  between  two  local  routes,  meaning  your  own  company's  lines, 
RESIDENT  REPRESENTATIVES  located  at  points  on  foreign  lines 
(such  as  Boston  or  Los  Angeles)  and  those  placed  by  such  outside  repre- 
sentatives with  any  local   (your)  route  agent;  these  are  placed  direct  and 
are  handled  the  same  as  those  between  two  local  (your)  route  agents  as  de- 
scribed in  paragraph. 

Note.-  Ticket  rates  are  not  always  the  same  in  both  directions. .  If 
you  are  not  certain  about  rates  ask  the  general  passenger  agent. 

Collect  and  forward  to  treasurer  with  first  remittance  the  full  amount 
to  cover  tickets  and  cash,  if  any,  and  telegraphic  charges,  if  any.  Prepaid 
order  must  never  be  issued  or  tickets  ordered  by  telegraph  until  the  money 
to  cover  has  been  paid.  Report  at  once  on  local  report  if  order  or  telegram 
is  for  tickets  between  two  local  (your  own)  system  points,  otherwise  on  cou- 
pon report.  Report  telegraphic  charges,  if  any,  separately  on  line  imme- 
diately following  report  of  order.  Show  on  local  ticket  report  the  com- 
mencing number  of  prepaid  orders  on  hand. 

Atlantic  steamship  lines  prepaid  orders  and  western  lines.  In  compli- 
ance with  an  agreement  between  Western  lines,  do  not  sell  any  prepaid  or 
outward  steamship  orders  or  tickets  of  the  issue  of  any  individual,  or  firm, 
or  company  other  than  the  forms  of  the  recognized  Atlantic  steamship  lines, 
except  nothing  herein  shall  prevent  the  sale  of  the  usual  form  of  railroad 
orders  for  domestic  business. 

Honoring  prepaid  orders.  Agents  are  authorized  to  honor  the  regu- 
lar forms  of  prepaid  orders  of  all  THEIR  OWN  SYSTEM'S  ROADS,  and 
of  all  foreign  roads,  provided  they  appear  to  have  been  properly  issued. 
They  may  also  honor  the  telegraphic  orders  of  any  agent  of  the  local  system 
for  delivery  of  tickets,  or  delivery  of  tickets  and  cash,  the  latter  not  to  ex- 


196  TWENTIETH  CENTURY  MANUAL 

ceed  the  reasonable  expenses  of  passenger  enroute.  All  orders  must  bear 
the  stamp  of  the  station  at  which  they  are  honored. 

Tickets  issued  in  exchange  for  prepaid  orders  will  be  reported  with- 
out any  money  consideration,  with  notation  in  margin  "Exchanged  for  pre- 
paid order,"  describing  it  by  form  and  number  and  name  of  issuing  road 
and  station,  with  the  order  attached  to  the  report.  If  the  ticket  is  issued  to 
local  point  it  will  be  included  in  the  local  report,  and  if  to  a  point  on  any 
other  road,  on  the  coupon  report. 

Any  order  received  by  telegraph  or  otherwise,  for  which  a  ticket  has 
been  exchanged,  must  be  attached  to  the  report  and  reference  to  it  given  in 
the  margin.  When  the  prepaid  order  itself  is  not  received  in  time,  the 
report  to  the  auditor  of  ticket  accounts  for  the  issuance  of  the  ticket  must 
not  be  withheld.  The  order  on  which  the  ticket  was  issued,  attached  to  the 
report,  will  cover  the  case  in  the  meantime,  and  the  prepaid  order  when 

received  endorsed  "See  my  report  of date,"  and  forwarded 

to  auditor  of  ticket  accounts,  proper  reference  record  to  be  made  on  daily 
report.  When  the  order  calls  for  a  payment  of  cash,  as  well  as  for  the  de- 
livery of  a  ticket,  credit  the  cash  so  paid  on  the  daily  ticket  balance.  If 
there  is  any  doubt  as  to  the  genuineness  of  any  prepaid,  or  other  for  a 
ticket  which  may  be  presented,  take  the  safe  side  and  consult  the  general 
passenger  agent,  by  wire  if  necessary,  before  issuing  the  ticket. 

GOVERNMENT  TRANSPORTATION  REQUESTS. 

Government  requests  of  United  States  and  of  the  states  for  trans- 
portation, such  as  for  movement  of  detachments  of  enlisted  men  or  re- 
cruits of  U.  S.  army  or  navy,  or  for  large  bodies  such  as  regiments,  or  of 
state  militia  (national  guards),  are  to  be  honored  in  accordance  with  their 
conditions  and  the  individual  railroad's  instructions,  usually  requiring  the 
exchange  of  request  at  station  ticket  office  for  proper  tickets,  generally  a 
solid  ticket  if  for  a  body  or  party  of  soldiers,  recruits,  or  guards,  ticket  to 
be  closely  limited  and  endorsed  "Government  Exchanged." 

Requests  when  properly  filled  out,  signed  and  executed  as  provided  by 
their  form,  may  be  exchanged  for  tickets  of  the  class  and  limit  called  for, 
the  word  "Government"  to  be  stamped  on  each  coupon,  contract  and  stub. 
Have  person  presenting  request  sign  in  ink  in  blank  space  receipt  for  trans- 
portation furnished,  which  should  show  form  and  number  of  ticket.  If 
person  cannot  write  he  should  make  his  mark  and  agent  should  witness 
same.  Stamp  government  transportation  requests  with  office  stamp  and 


RAILWAY  STATION  SERVICE  197 

send  with  daily  report  to  auditor  ticket  accounts,  and  report  tickets  as 
exchanged. 

Government  transportation  requests  will  not  be  honored  for  passage 
on  trains.  Transportation  requests  issued  by  the  war  and  agricultural 
departments  are  printed  from  an  engraved  plate  on  tinted  paper.  Re- 
quests issued  by  other  departments  of  the  government  are  printed  on  ordi- 
nary paper  and  have  no  safeguard  against  counterfeiting.  If  in  any  doubt 
as  to  the  order  being  bona  fide,  require  the  holder  to  identify  himself  either 
by  presenting  his  commission  bearing  the  official  seal  of  the  department, 
or  other  satisfactory  evidence  that  he  is  entitled  to  transportation  on  gov- 
ernment accounts. 

In  accepting  government  orders  for  transportation  of  soldiers  and 
others,  examine  carefully  to  see  that  such  orders  do  not  contain  endorse- 
ment or  insertion  of  the  words  "At  party  rates,"  or  anything  of  the  same 
purport  which,  if  accepted,  limits  our  rights  to  collect  the  regular  military 
rate  between  the  points  covered  by  the  order.  Where  a  contract  is  made  at 
a  special  price  by  an  agent  authorized  to  do  so,  necessarily  the  contract  price 
in  dollars  and  cents  must  appear  in  order,  otherwise  the  regular  military 
rate  applies.  It  will  be  necessary  to  examine  the  government  orders  when 
the  business  comes  from  connecting  lines,  as  well  as  when  it  originates 
at  your  own  terminals. 

Ticketing  Chinese.  Chinese  should  not  be  ticketed  through  Canada  on 
account  of  entry  restrictions  on  each  side  of  the  boundary,  the  return  to 
the  United  States  having  been  prohibited  under  penalty.  These  people 
should  not  be  ticketed  to  any  point  in  Canada,  or  to  a  point  in  the  United 
States  via  a  line  passing  through  Canada.  Chinese  immigration  is  pro- 
hibited by  Cuban  law,  and  Chinese  must  not  therefore  be  ticketed  to  any 
point  in  Cuba. 

Excess  baggage  strip  books.  These  are  of  individual  form  limited  to 
one  year,  with  strip  similar  to  mileage  tickets,  but  with  each  horizontal 
line  representing  five  cents;  and  the  usual  denomination  is  $12.50  face 
value,  sold  at  $10.00,  a  reduction  of  twenty  per  cent.  Some  of  the  roads 
sell  $25.00  and  $62.50  tickets  for  $20.00  and  $50.00  respectively.  They  are 
accepted  in  payment  of  excess  baggage  charges,  at  face  value  of  coupons  and 
are  good  for  excess  baggage  checked  between  any  points  on  local  (your 
own)  system,  and  to  points  on  foreign  lines  authorized  by  special  instruc- 
tions. Purchaser  must  sign  his  name  at  bottom  of  contract  on  inside  back 
cover  at  time  of  sale.  Limit  these  tickets  to  expire  one  year  from  date  of 
sale,  and  stamp  them  on  inside  back  cover,  and  on  agent's  stub. 


198  TWENTIETH  CENTURY  MANUAL 

Baggage  storage  receipts.  These  receipts  show  money  collected  on 
baggage  left  in  baggage  room  longer  than  time  allowed  for  free  storage. 
Fill  in  blank  space  on  face  of  the  receipt,  the  date,  amount  collected,  when 
baggage  was  received,  and  time  delivered. 

Prepaid  excess  baggage  permit.  These  permits  are  for  passengers 
holding  through  tickets  to  foreign  line  points  which  permit  stop-over,  and 
give  to  such  passenger  the  privilege  of  checking  excess  baggage  from  point 
to  point  at  through  excess  baggage  rate.  They  are  only  good  when  pre- 
sented with  ticket  issued  to  the  person  named  in  the  excess  baggage  permit. 

C.  0.  D.  checks.  These  checks  are  for  the  purpose  of  forwarding  bag- 
gage on  which  there  are  unpaid  charges,  said  charges  to  be  collected  by 
agent  at  destination,  and  before  delivery  of  baggage. 

Giving  receipts  for  fares  paid.  Do  not  issue  a  receipt  for  ticket  issued 
on  interchangeable  mileage  credentials.  In  all  other  cases,  however,  if  pas- 
senger desires  receipt  for  money  paid  for  ticket,  give  same  at  time  of  sale 
only,  on  regular  form  after  purchaser  writes  his  name  on  receipt.  Show 
amount  paid,  where  from  and  to,  form,  number  and  route  of  ticket.  Sign 
and  stamp  receipt  with  your  office  dater.  Do  not  issue  more  than  one 
receipt  for  the  same  ticket. 

Conductor's  duplex  receipts.  These  receipts  are  given  by  conductors 
to  passengers  who  pay  fare  on  train.  The  amount  collected  is  shown  in  the 
form  torn  loose,  or  by  conductor's  punch. 

Redemptions — refunds.  Rules  usually  permit  a  wholly  unused  ticket 
to  be  redeemed  by  selling  agent  at  price  received,  only  before  ticket  has 
expired,  such  tickets  to  be  then  marked  "Void"  and  sent  to  ticket  auditor 
with  report.  Unexpired  tickets  presented  at  other  than  selling  station,  ex- 
pired tickets,  and  partly  used  tickets  will  be  redeemed  only  by  general  pas- 
senger office,  to  which  tickets  must  accordingly  be  forwarded  without  delay 
with  details,  including  name  and  address  of  owner,  point  to  which  used, 
circumstances  or  reasons  for  not  completing  journey  and  rate  paid.  Some 
companies  have  a  blank  form  for  filling  in  such  details,  others  require  state- 
ment in  handwriting  of  owner.  Claims  for  refund  of  fare  with  receipt  or 
description  of  ticket  or  cash  fare  slip  and  full  details,  must  similarly  be 
sent  in  promptly  by  agents,  so  as  to  avoid  complaints  of  delay.  In -some 
of  the  states  there  are  special  laws  requiring  prompt  refund  on  wholly  or 
partly  unused  tickets.  On  BUREAU  forms  of  mileage  tickets,  refunds 
and  redemptions  are  made  only  by  bureau,  to  which  they  must  be  sent. 


RAILWAY  STATION  SERVICE  199 

GENERAL  RULES   ON  REDEMPTION   OF  TICKETS. 

You  may  redeem  WHOLLY  UNUSED  TICKETS  sold  at  your  sta- 
tion for  cash,  within  ten  days  from  date  of  sale.  Do  not  redeem  tickets 
which  are  punched  to  show  baggage  checked,  unless  convinced  that  baggage 
has  not  gone  forward.  In  each  case  if  your  company  has  a  form  redemp-, 
tion  blank,  properly  fill  out  as  indicated  thereon,  securing  a  statement  in 
applicant's  own  handwriting  on  back  as  to  why  not  used. 

Mark  the  ticket  "Redeemed"  and  attach,  with  "redemption  blank 
form"  to  daily  or  otherwise  ticket  report,  taking  credit  thereon  for  amount 
refunded,  or,  if  only  RECEIVED  FOR  REDEMPTION,  mark  ticket 
"Void"  and  forward  to  general  passenger  office  AT  ONCE  with  REDEMP- 
TION BLANK  FORM  and  COMPLETE  information,  without  waiting  to 
be  asked  for  it.  Prompt  handling  is  necessary,  particularly  in  Iowa,  where 
the  law  provides  a  penalty  of  $100.00  for  failure  to  redeem  within  ten  days 
of  application. 

If  applicant  has  apparently  traveled  between  the  stations  from  and 
to  which  his  ticket  reads — for  example,  if  ticket  reading  A  to  B  is  presented 
for  redemption  at  B  or  a  point  beyond,  there  is  a  strong  presumption  that 
he  received  in  whole  or  part  the  transportation  called  for,  and  that  he  is 
wrongfully  attempting  to  secure  its  redemption.  In  such  cases  he  should 
explain  how  he  traveled,  and  if  claim  is  made  that  fare  was  paid  a  second 
time,  train  and  date  for  which  he  purchased  the  second  ticket  or  upon 
which  he  paid  fare,  should  be  specified,  in  order  that  statement  may  be 
verified  by  the  auditor.  Applicant's  written  statement  or  replies,  if  care- 
fully questioned,  will  sometimes  expose  a  fraud.  If  applicant  refuses  an 
explanation,  or  if  it  is  clearly  shown  that  transportation  covered  by  ticket 
has  already  been  furnished,  mark  the  ticket  "Cancelled  because  expired," 
sign  your  name  and  date  thereon,  and  return  to  applicant,  after  first  of- 
fering to  refer  the  entire  matter  to  the  general  passenger  agent  for  his  con- 
sideration. 


200 


TWENTIETH  CENTURY  MANUAL 


Station 190. . . . 

THIS  IS  TO  CERTIFY  that  I  did  not  use  the  ticket  described  below,  over  the 
R within  its  limits,  that  I  was  the  original  purchaser, 

and  did  not  procure,  while  holding  this  ticket,  FREE  or  REDUCED  RATE  transpor- 
tation between  the  points  named  thereon,  or  any  portion  of  the  journey  covered  by  it, 

owing  to  the  failure  of  the R conductors 

or  agents  to  collect  the  ticket  or  its  equivalent  in  cash  fare,  or  for  any  other  reason, 
and  that  the  reason  for  the  non-use  of  ticket  is  correctly  stated  on  reverse  side  of  this 
blank. 

Issued  by R Form. 

No Reading  from 

STAMP  HERE 

To •. via R.R. 

(Passenger  Sign  Here.) 
(Name  of  Applicant) 

Agent  to  fill  in  the  following:  •< 

'  (Mail  Address) 

Agent  to  fill  in  the  following  if  ticket  sold  by  him: 

Ticket  sold  (date) 190  ...  at  $ each. 

RECEIPT. 

(To  be  used  only  for  Tickets  redeemed  by  Agent.) 

Received , Dollars 

and cents,  as  full  value  of  above  described  ticket. 

»   e  (     RECEIPT  FOR  TICKET  PRESENTED  FOR  REDEMPTION. 

|!g  Station, 190 

5   ,  This  is  to  acknowledge  receipt  of  ticket  described  as: 

a    3 

g  «£     Issued  by R Form 

«   g-  <     No Reading  from 

S  1   | 

|  2         T° via 

£   J    "  ( Signature  of  Agent.) 


RAILWAY  STATION  SERVICE  201 

RULES    REGARDING  DATING   STAMP   AND   DYER   TICKET    MACHINE. 

Ticket  dating  stamp  must  be  kept  in  good  order  so  that  each  impres- 
sion will  be  distinct.  Office  supplied  with  Dyer  ticket  machines  must  keep 
machine  in  good  order.  Stamp  all  tickets  plainly  on  back  with  office  stamp 
to  show  actual  date  of  sale.  Exception — Dyer  machine  tickets  being  dated 
as  they  come  from  the  machine,  do  not  require  to  be  stamped  this  way. 
In  addition  to  stamping  the  coupons,  stamp  the  contract  of  coupon  tickets 
at  least  twice  so  as  to  show  impression  of  the  dating  stamp  on  both  the  up- 
per and  lower  half  of  the  contract.  Make  sure  that  stamp  (perforating 
and  Dyer  machine)  show  current  date  before  commencing  the  day's  work. 
Do  not  date  tickets  ahead  merely  as  a  matter  of  convenience,  except,  per- 
haps, for  Fourth  of  July  or  as  stated  in  previous  paragraphs. 

WHEN    OUT   OF    ORDER. 

If  stamp  does  not  date  distinctly,  or  is  out  of  order,  return  to  stationer 
for  repairs  at  once,  asking  for  new  stamp.  In  the  meantime  write  name  of 
station  and  date  of  sale  on  back  of  all  tickets  in  every  place  where  impres- 
sion of  dating  stamp  is  required.  Requests  for  ribbon,  dies  or  dates,  should 
be  made  on  stationer. 

Errors  charged  to  agent.  Error  in  the  sale  of  a  ticket  involving  loss 
of  revenue  to  the  company,  occasioned  either  by  the  collection  of  incorrect 
rate,  punching  the  wrong  limit  or  class,  or  showing  an  improper  destina- 
tion, will  be  charged  to  the  agent  at  fault. 

Double  local  round-trip.  Round-trip  (specified  form)  may  be  sold 
at  double  the  local  one-way  fare,  and  should  be  limited  not  to  exceed  ten 
days. 

Short  line  local  rates.  LOCAL  RATES  ARE  FOR  TICKETS  VIA 
THE  SHORT  LIXE,  but  they  may  also  be  used  via  longer  routes  when  not 
less  than  the  rate  to  any  intermediate  point  enroute.  When  train  service 
is  better  via  longer  routes,  or  passenger  desires  such  route,  ticket  may  be 
sold  at  the  sum  of  the  locals  via  the  route  used.  Rates  and  connections 
should  be  fully  explained  to  passengers.  When  ticketing  via  the  longer 
route  endorse  on  face  of  ticket  the  route  via  which  sold. 

Reduced  rate  orders.  The  general  passenger  agent  issues  all  orders  for 
the  sale  of  tickets  at  less  than  tariff  rates.  The  .orders  when  properly  coun- 
tersigned may  be  honored  at  any  station  on  the  system,  and  tickets  may 
be  sold  under  conditions  and  at  rate  shown  on  face  thereof.  When  orders 


202  TWENTIETH  CENTURY  MANUAL 

read  for  tickets  at  half  rate,  use  the  lowest  first-class  standard  tariff  (not 
temporarily  reduced  rates)  EXCEPT  THAT  THE  HALF-RATE  TO 
NEVADA  AND  CALIFORNIA  EAST  OF  MISSOURI  RIVER  (UN- 
LESS OTHERWISE  INSTRUCTED)  IS  HALF  OF  THE  FIRST- 
CLASS  THIRTY-DAY  RATE. 

Hjave  passenger  sign  contract  of  ticket,  also  receipt  on  back  of  order. 
Endorse  form,  number,  and  destination  of  ticket*  on  back  of  order  taken 
up.  If  verbal,  written  or  telegraph  request  for  reduced  rate  is  made  by 
any  officer  of  the  company  you  must  get  necessary  authority  for  same  from 
the  general  passenger  agent.  Failure  to  get  such  authority  will  result  in 
agent  being  charged  full  tariff  rate.  When  an  order  calls  for  more  than  one 
ticket,  they  must  all  be  issued  at  the  same  time,  unless  otherwise  specified. 
Whenever  persons  mentioned  in  the  order  are  traveling  together  as  a  party, 
one  ticket  should  be  issued  for  the  transportation  of  all. 

What  are  special  cars?  For  the  movement  of  a  private  car  or  special 
coach  to  be  occupied  by  a  party  exclusively,  not  less  than  the  minimum  of 
eighteen  full  fares  is  required  for  that  number  of  persons  or  less,  and  one 
full  fare  for  each  person  in  excess  of  eighteen,  with  minimum  of  not  less 
than  $15.00  for  any  movement.  For  transfer  of  such  cars  between  connect- 
ing lines  occupying  different  depots  at  points  like  Chicago,  special  charge 
is  usually  required.  Private  cars  are  subject  to  inspection  and  acceptance 
of  operating  department  previous  to  closing  negotiations  for  movement. 

Computing  rates.  Application  should  be  made  to  general  passenger 
agent  for  rate  to  points  on  foreign  lines  not  shown  in  rate  sheets.  In 
case  there  is  not  sufficient  time  to  do  this,  ticket  may  be  sold  to  such  point 
at  rate  quoted  to  first  point  beyond  via  the  same  route.  Application  for 
rates  should  always  specify  class  and  kind  desired. 

How  are  corpse  tickets  issued  ?  One  full  first-class  ticket  with  minimum 
of  $1.00  to  be  endorsed  "Corpse"  is  required  for  the  transportation  in 
baggage  car  of  the  dead  body  of  a  person  of  any  age,  in  addition  to  a 
proper  ticket  for  an  escort  who  must  accompany  the  corpse.  Many  West- 
ern railroads  forward  the  corpse  under  a  prepaid  excess  baggage  check  issued 
in  exchange  for  the  corpse  ticket  and  then  stamp  escort's  ticket  "Not  good 
unless  presented  with  baggage  check  No ....  for  corpse."  Other  lines  honor 
the  corpse  ticket  as  issued.  Possibly  one  or  two  railroads  relegate  corpse 
transportation  entirely  to  express  companies.  On  certain  fast  limited 
trains  over  some  lines  a  corpse  will  not  be  carried.  Regulations,  usually 
given  on  blank  issued  by  general  baggage  agent,  prohibit  all  cases  of  con- 
tagious disease,  and  permit  acceptance  of  corpse  for  transportation  only 


RAILWAY  STATION  SERVICE  203 

when  properly  encased  for  shipment  in  apparently  good  condition,  and 
in  accordance  with  requirements  and  with  transit  permit  or  certificate  of 
proper  health  authorities.  Several  cities,  including  New  York  and  Phila- 
delphia, do  not  permit  transfer  of  the  corpse  by  vehicle  through  city 
without  LOCAL  permit. 

Excursion  rates  for  parties  of  twenty-five  or  more.  An  excursion  rate 
of  one  and  one-third  of  the  local  one-way  fare  for  the  round  trip  may  be 
made  for  parties  of  twenty-five  or  more  traveling  together  on  one  ticket 
between  stations  not  exceeding  one  hundred  miles  apart,  except  that  this 
rate  does  not  apply  between  competitive  points.  The  entire  party  must 
travel  together  on  one  ticket,  both  going  and  returning,  and  party  ticket, 

form. should  be  used.  DO  NOT  ISSUE  INDIVIDUAL  TICKET 

UNDER  ANY  CIRCUMSTANCES.  Limit  going  coupon  to  date  of  sale, 
return  coupon,  to  day  following,  Sunday  not  being  counted  a  day.  Tele- 
graph your  division  superintendent  particulars  of  such  parties,  so  that  if 
necessary,  arrangements  may  be  made  for  their  accommodation. 

When  other  excursion  rates  are  made.  Special  excursion  (round-trip) 
rates  are  quoted  for  meetings,  conventions,  fairs,  and  other  gatherings,  in 
special  circulars,  such  as  for  a  Grand  Army  of  Republic  National  Encamp- 
ment, San  Francisco,  or  in  monthly  circulars  announcing  rates  and  ar- 
rangements authorized  for  all  current  gatherings  favorably  acted  upon. 
For  large  meetings,  excursion  (round-trip)  tickets  are  sold.  For  smaller 
meetings,  averaging  an  attendance  of  -less  than  500  or  300,  according  to 
circumstances,  the  special  excursion  rates  are  made  on  CERTIFICATE 
PLAN,  whereby  the  attendant  buys  a  one-way  ticket  at  regular  fare,  secures 
a  certificate-receipt  therefor,  presents  it  to  joint  agent  at  meeting,  and 
when  stamped  by  him  and  presented  to  ticket  agent  at  place  of  meeting 
within  time  limit  and  other  conditions,  a  return  ticket  to  be  endorsed 
"Delegate"  is  sold  at  reduced  rate — usually  one-third  of  the  one-way  fare. 
The  circulars  usually  contain  full  instructions. 

CERTIFICATE   RATE  BLANK. 

How  should  tickets  be  arranged?  Arrangement  of  tickets  in  case  must 
be  orderly  and  convenient.  Local  cases  have  tubes  for  card  tickets  in  which 
the  arrangement  may  be  alphabetical  or  geographical;  and  hooks  for  sim- 
plex, coupon,  or  similar  tickets,  which  are  usually  arranged  in  the  numerical 
order  of  their  forms,  but  some  roads  direct  other  arrangements.  Interline 
tickets  are  usually  arranged  either  in  numerical  order  of  their  form  num- 


204 


TWENTIETH  CENTURY  MANUAL 


RAILWAY  STATION  SERVICE 


205 


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206  TWENTIETH  CENTUEY  MANUAL 

bers  or  alphabetically  according  to  name  of  terminal  line,  as  may  be  shown 
in  charts  of  forms.  Temporary  forms  of  tickets  for  special  occasions 
should  be  specially  placed  in  ticket  case  convenient  for  the  large  use  dur- 
ing the  brief  period. 

How  are  discontinuing  tickets  noted?  When  receiving  notice  to  dis- 
continue sale  of  certain  tickets  or  forms  of  tickets,  the  first  ticket  of  each 
such  form  should  be  turned  with  the  back  outward  on  the  hook,  as  a  re- 
minder that  the  form  is  off  sale.  If,  however,  the  notice  directs  return  of 
tickets,  all  thus  called  for  must  be  taken  from  the  case,  a  complete  and 
accurate  inventory  made  on  a  return  invoice  and  the  tickets  returned  there- 
with to  the  office  designated. 

Agent's  duty  with  advertising.  Agents  will  make  best  possible  use  of 
any  advertising  material  sent  them.  When  posters  or  handbills  advertising 
special  rates  for  fairs,  conventions,  etc.,  are  received,  they  should  be  promptly 
distributed  as  widely  and  effectively  as  possible.  Agents  intrusted  with 
advertising  in  local  newspapers  under  standing  contracts  will  exercise  care 
and  good  judgment  to  secure  best  results,  being  particular  to  see  that  timely 
advertisements  or  reading  notices  are  published  of  special  excursion  rates 
for  occasions  when  so  directed  in  circulars  quoting  same. 


RAILWAY  STATION  SERVICE  207 


BAGGAGE. 


GENERAL  INSTRUCTIONS. 

Care  for  baggage.  A.  The  relation  and  responsibility  of  common 
carriers  to  the  traveling  public  require  the  most  constant  and  watchful 
care  of  the  traveler's  property. 

B.  Station  baggage  agents,  helpers,  train  baggagemen  or  common 
agents  who  are  entrusted  with  its  safe-keeping  and  proper  handling,  should 
ever  bear  in  mind  that  nothing  can  be  more  annoying  to  the  traveler  than 
the  loss,  damage,  or  delay  of  his  baggage. 

C.  Handle  baggage  with  care  and  protect  it  from  the  weather  (rain 
or  snow)   or  theft   (especially  small  pieces  which  can  be  carried  away). 
Xever  leave  baggage  on  the  platform  without  watching  it.     Always  place 
baggage  in  the  depot  as  soon  as  practical. 

D.  Privacy  and  security  in  baggage  room.    Do  not  allow  any  person 
in  baggage  rooms  except  on  business.     Keep  the  windows  and  doors  of 
baggage  room  securely  locked  during  your  absence. 

E.  COURTESY,  both  to  passengers  and  employes  of  your  own  and 
other  lines  is  enjoined ;  and  all  information  or  assistance  should  be  given  to 
passengers  not  inconsistent  with  the  rules  of  the  company  or  performance 
of  your  legitimate  duties.     Endeavor  to  make  your  own  line  popular;  be- 
cause its  business  is  dependent  on  the  good  will  of  the  people. 

F.  Station  and  train  baggagemen  must  exercise  all  care  possible  in 
the  loading  and  unloading  of  baggage,  and  in  handling  it  while  in  their 
custody  at  stations  or  in  cars. 

G.  Agents,  station  baggage  agents  and  train  baggagemen  will   be 
held  personally  responsible  for  any  loss,  delay  or  damage  to  baggage  re- 
sulting from  carelessness  of  any  nature  on  their  part  while  in  their  posses- 
sion. 

H.  Employes  in  the  baggage  department  are  expected  and  required 
to  report  at  once,  by  letter  or  by  telegraph  to  the  general  baggage  agent, 
any  matter  relating  to  the  department  which,  in  their  opinion,  requires 
especial  attention. 

I.     These  rules  govern  station  agents,  station  baggage  agents,  train 


208  TWENTIETH  CENTURY  MANUAL 

baggagemen  and  all  other  employes  of  your  company  having  occasion  to 
handle  baggage,  and  no  willful  violation  of  them  will  be  tolerated. 

GENERAL  RULES. 

1.  Time  to  check.    Notify  hotels,  transfer  lines  and  others  concerned 
that  baggage  must  be  delivered  at  the  deport  for  checking  and  weighing  in 
reasonable  time  before  train  is  due  to  leave,  otherwise  it  is  likely  to  be 
held  over  until  next  train.     Every  effort  must  be  made  to  check  and  for- 
ward baggage  on  same  train  with  passenger,  but  when  baggage  is  not  de- 
livered at  station  in  sufficient  time  to  properly  weigh  and  make  necessary 
collections,  passenger  must  be  informed  that  baggage  will  be  forwarded  on 
following  train,  and  that  in  case  of  any  excess  or  other  charges,  C.  0.  D. 
will  be  placed  thereon. 

2.  *  What  baggage  consists  of.     Baggage  consists  of  wearing  apparel 
and  such  personal  effects1  of  passengers  as  may  be  necessary  for  their  jour- 
ney, and  will  be  checked  upon  presentation  of  proper  transportation  when 
enclosed  in  receptacles  which  will  insure  safe  transportation,  such  as  trunks, 
valises,  telescopes,  satchels,  leather  hat  boxes  (containing  personal  effects 
and  provided  with  suitable  handles),  sailor's  or  emigrant  bags. 

3.  Articles  that  may  be  checked.     The  following  articles  will  also 
be  checked  and  included  in  the  weight  of  passenger's  baggage :    Tool  chests ; 
miners'  bags ;  saddles  in  bags ;  steamer  chairs ;  invalid  chairs ;  guns  in  cases ; 
golf,  cricket,  base  ball  or  other  club  paraphernalia  in  closed  receptacles. 

4.  Baby  carriages.     Baby  carriages,  go-carts  and  baby  sleighs,  when 
containing  only  necessary  articles,  such  as  pillows,  robes  or  blankets,  may 
be  checked  subject  to  the  same  charge  as  for  fifty  (50)   pounds  of  excess 
baggage.    No  charge  less  than  twenty-five  (25)  cents.    This  charge  is  sepa- 
rate from,  and  has  no  connection  with,  the  charge  for  excess  baggage 
proper. 

5.  Bicycles  and  tricycles.    Bicycles  and  tricycles  may  be  checked  sub- 
ject to  the  same  charge  as  for  fifty  (50)  pounds  of  excess  baggage,  except 
that  they  may  be  checked  free  between  stations  within  the  state  of  AR- 
KANSAS and  COLORADO  where  the  law  requires  they  be  checked  as 
part  of  baggage  allowance.     Also  between  Chicago  and  Blue  Island;  .see 
suburban  bicycle  tariff.    Bicycles  or  tricycles  checked  from  a  point  in  one 
state  to  a  point  in  another  state  must  be  collected  upon.     For  such  arti- 
cles in  excess  of  fifty  (50)   pounds  actual  weight  to  be  charged  for  any 
one  passenger. 


RAILWAY  STATION  SERVICE  209 

6.  Parts  to  be  removed.     Lamps,  cyclometers  and  tool  bags  must  be 
removed  before  such  articles  are  accepted  for  checking. 

7.  Automobiles    and    motor-cycles.      Automobiles,    motor-cycles    or 
motor  tricycles  will  not  be  carried  in  baggage  cars  on  regular  trains. 

8.  Theatrical  baggage.     The  properties  of  theatrical  companies,  such 
as  wearing  apparel,  stage  properties,  gas  cylinders,  musical  instruments  (ex- 
cept pianos  and  organs  weighing  over  two  hundred   and  fifty  pounds), 
scenery,  dogs  or  other  small  animals  used  in  producing  a  theatrical  per- 
formance, concert,  lecture,  or  other  public  entertainment,  may  be  checked 
or  billed  in  baggage  cars,  regular  rates  for  all  over  free  allowance  being 
charged.    Ponies,  donkeys,  or  other  large  animals  must  not  be  accepted  for 
transportation  in  baggage  car,  except  on  special  order  from  proper  author- 
ity in  each  case.     Release  or  live  stock  contract  must  be  executed,  subject 
to  the  usual  rules  and  regulations  governing  the  carriage  of  live  stock,  and 
such  release  or  contract  must  be  signed  at  the  original  contracting  point  to 
protect  all  lines  in  interest.     Issue  a  separate  check  for  each  piece  of  the- 
atrical property  except  when  accepted  in  bulk  at  owner's  risk  and  carried 
in  special  baggage  or  box  car. 

9.  Peddlers'  Pack.     Peddlers'  packs  may  be  checked  and  transported 
in  baggage  car  between  points  on  your  own  line,  charging  for  total  weight 
at  regular  excess  baggage  rates. 

10.  Cash  registers.    Cash  registers  are  checked  locally  between  points 
on  your  own  line  when  securely  encased  in  a  box  provided  with  handles 
and  released  on  proper  form. 

11.  Articles  which  must  not  be  checked.    Animals;  band  boxes;  boxes 
or  barrels  of  fruit;  bundles  in  shawl  straps;  explosive  matter;  furniture; 
gambling  devices;  game;  groceries;  goods  of  extraordinary  value;  house- 
hold goods;  jewelry  in  trunks  or  cases;  liquids;  merchandise;  musical  in- 
struments; oil  or  gas  stoves;  organs;  paper  packages;  patent  fence,  gates, 
or  ladders;  perishable  articles;  piano  movers;  pianos;  scales;  sewing  ma- 
chines; valuable  laces  in  trunks  or  cases;  wagons  and  carts,  and  other 
property  liable  to  suffer  damage  from  ordinary  handling.     When  such  ar- 
ticles are  presented  refer  owner  to  express  or  freight  agent. 

12.  Address  on  baggage.     Advise  all  interested  that  baggage  should 
have  the  name  and  place  of  residence   (town,  county,  and  state)   of  the 
owner  placed  on  one  end ;  it  can  either  be  painted,  tagged  or  placed  upon  a 
card  tacked  upon  the  baggage.     By  so  doing  the  loss  of  baggage  is  almost 
impossible. 

13.  One  at  a  time.    To  avoid  mistakes  when  two  or  more  passengers 


210  TWENTIETH  CENTURY  MANUAL 

apply  at  the  same  time  to  have  their  baggage  checked,  wait  upon  one  at  a 
time. 

14.  Prohibited  property  not  to  be  accepted  when  known.     Perishable 
articles,  jewelry,  merchandise,  money  and  property  excessive  in  value,  en- 
closed with  baggage,  will  be  at  owner's  risk  of  loss  or  damage,  arising  through 
any  cause  whatever,  as  it  is  not  the  intention  of  this  company  to  become 
responsible   for   such  as   baggage,   and   passengers   should   be   so  advised. 
When  presented  by  passenger  as  baggage,  the  nature  of  the  contents  of  the 
article  is  not  supposed  to  be  known  to  the  baggage  agent;  it  is  necessary, 
however,  that  reasonable  care  be  exercised  that  prohibited  property,  when 
actually  known  to  be  such,  will  not  be  accepted  for  checking.     If  a  trunk 
or  case  is  presented  which  baggage  agents  have  sufficient  reasons  to  believe 
contains  jewelry,  valuable  laces,  or  money,  they  will  refuse  to  check  it 
until  the  owner  certifies  in  writing  that  the  trunk  or  case  does  not  contain 
such  prohibited  property,  or  signs  proper  baggage  department  release.     A 
record  of  the  number  of  check  placed  on  the  baggage,  with  destination  and 
date,  should  be  sent  without  delay  to  general  baggage  agent.     Such  other 
notation  as  "Owner's  statement,  not  jewelry,  valuable  laces  or  money"  to 
be  placed  on  forwarding  bill  form  opposite  check  numbers. 

15.  Articles    transported    in    baggage    cars    subject    to    limitation. 

A.  "Wearing  apparel,  musical  instruments,  gas  cylinders,  stage  prop- 
erties, scenery  and  live  animals  used  in  producing  a  theatrical  performance, 
concert,  lecture  or  other  public  entertainment  upon  the  stage  of  a  theatre 
or  hall  may  be  transported  in  baggage  cars  subject  to  limitation  in  aggregate 
weight  or  quantity. 

B.  Eelease  or  live  stock  contract  must  be  executed  in  all  cases  where 
animals  are  transported  in  baggage  cars  subject  to  the  usual  rules  and  regu- 
lations governing  the  carriage  of  live  stock,  and  such  release  or  contract 
must  be  signed  at  the  original  contracting  point  to  protect  all  lines  in 
interest. 

16.  Transportation  of  dogs.     Hunting  or  pet  dogs  in  crates  or  pro- 
vided with  collar,  chain  and  tag  showing  name  and  address  of  owner  will 
be  carried  free  in  baggage  car  at  owner's  risk  and  the  companies'  con- 
venience.   Not  more  than  two  dogs  will  be  carried  for  any  one  passenger, 
whether  crated  or  not ;  a  greater  number  must  go  by  express.     Proper  bag- 
gage department  release  form  should  be  signed  by  owner  and  witnessed  by 
agent  or  baggageman.     Train  baggagemen  on  most  roads  are  allowed  to 
accept  whatever  is  tendered  for  their  care,  but  are  not  permitted  to  demand 
compensation. 


RAILWAY  STATION  SERVICE  211 

17.  Dogs  for  bench  shows.     Owners  of  dogs  for  bench  shows  should 
be  referred  to  the  express  company  and  informed  dogs  will  not  be  trans- 
ported in  baggage  cars. 

18.  Fish  and  small  game.    Fish  and  small  game  in  quantities  not  to 
exceed  50  pounds,  when  in  season,  properly  addressed  and  accompanied  by 
hunters  and  fishermen  who  are  not  violating  state  game  laws  or  supplying 
the  market  may  be  carried  free  in  baggage  car,  at  owner's  risk,  on  presenta- 
tion of  proper  passage  ticket. 

19.  Bad  order  baggage.     Baggage  master  or  agents  must  be  very 
particular  to  notice  the  condition   of  all   baggage,   bicycles,   etc.,   before 
issuing  checks  for  same.    If  locks  or  hinges  are  broken  or  gone,  or  if  un- 
locked, it  will  come  under  the  head  of  "Bad  Order."     If  damaged  in  such 
a  manner  that  will  make  it  unsafe  to  transport  you  will  call  the  passenger's 
attention  to  the  conditions  and  decline  to  check  until  the  proper  release 
form  is  properly  signed;  in  which  case  make  notation  on  baggage  waybill 
and  other  records  what  bad  order  consists  of  and  also  make  a  report  to  the 
general  passenger  agent.     When  baggage  is  in  bad  order  render  passenger 
all  assistance  you  can  consistently  to  make  the  necessary  repairs,  making 
no  charge  for  your  service.    Upon  receipt  of  baggage  at  junction,  transfer, 
or  checking  points,  each  piece  must  be  examined,  and  if  in  bad  order  it 
must  be  described  by  writing  directly  over  the  check  number,  the  abbrevia- 
tion for  the  description  of  bad  order  on  the  daily  report,  and  the  attention 
c  f  the  party  delivering  the  baggage  called  to  the  condition  of  same. 

Form  1102.  (A)  F  119  9-02.    50M. 

REPORT  OF  BAGGAGE  IN  BAD  ORDER. 


I  have  in  Bad  Order  from  Chicago,  III.,  the  following  described  Baggage, 
viz:  /  Zinc  Trunk  Checked  from  Chicago  to  Coif  ax,  Iowa,  bearing  C.,  ft.  I.  <5r»  p. 
Check  "80.46860 

State  in  Full,  Kature  and  Cause  of  Bad  Order Trunk    lid 

came       open       and       contents       tpilled       in       unloading         Lock      apparfntly 
itselfss. 

Jones,          T.  B.  M.  or       c.  W.  Jones,       Agent. 

May  to,       19Q  6.      Train  No.    3          Coif  ax,  Iowa,  Station. 

A  SEPARATE  BLANK  MUST  BE  USED  FOB  EACH  PIECE  IN  BAD  ORDER.  TRAIN 
BAGGAGEMEN  WILL  ENCLOSE  WITH  THEIR  TRAIN  REPORTS.  AGENTS  WILL 
FORWARD  TO  GENERAL  BAGGAGE  OFFICE  BY  FIRST  TRAIN.  FAILURE  TO 
REPORT  PROMPTLY  WILL  BE  CONSIDERED  GROSS  NEGLIGENCE. 


212  TWENTIETH  CENTURY  MANUAL 

20.  Free  allowance  of  baggage.     A.     One  hundred  and  fifty   (150) 
pounds  of  baggage  will  be  checked  free  for  each  passenger  presenting  a 
full  ticket,  and  seventy- five   (75)  pounds  on  each  half  ticket,  except  that 
200  pounds  will  be  checked  free  for  each  passenger  presenting  a  full  ticket 
and   100  pounds  free  for  each  child's  half  ticket  presented.     Half  fare 
or  special  tickets  presented  in  connection  with  half  fare  or  special  permits 
will  be  treated  as  full  tickets  and  the  usual  free  allowance  will  be  made. 
B.     Only  the  regular  allowance  will  be  checked  free  on  passes,  whether 
held  by  employes'  or  others,  unless  excess  weight  is  covered  by  an  order 
from  proper  authority.     For  railroad  officials  or  others  holding  annual  or 
trip,  or  combination  tickets  and  passes,  baggage  may  be  checked  through 
to  destination  except  in  cases  where  wagon  transfer  is  required  at  junction 
points,  then  baggage  should  not  be  checked  beyond  such  junction  points. 

C.  Trans-Pacific  steamship   business.     On   Trans-Pacific   steamship 
business  where  steamship  ticket  or  order  is  presented  in  connection  with 
railroad  ticket,  whether  originating  in  or  passing  through  the  United  States 
to  Trans-Pacific  ports,  the  several  lines  interested  will  allow  three  hun- 
dred and  fifty  (350)  pounds  of  baggage  on  each  full  ticket  of  any  class, 
and  one  hundred  and  seventy-five  (175)  pounds  on  each  half  ticket.    Bag- 
gage must  not  be  checked  beyond  Pacific  Coast  terminals. 

D.  Free  allowances  to  salesmen  with  helper.    When  a  traveling  sales- 
man is  accompanied  by  a  helper  who  is  solely  in  his  employ,  or  that  of  the 
firm  he  represents,  the  proper  free  weight  may  be  allowed  in  checking  bag- 
gage on  both  tickets.    In  other  cases  do  not  check  free  over  150  pounds  for 
one  passenger  even  if  he  presents  more  than  one  ticket,  or  for  two  passen- 
gers when  you  know  the  baggage  belongs  to  and  is  being  carried  for  one 
of  them. 

21.  Checking  for  one  person  holding  ticket  for  self  and  members  of 
same  family.     When  one  person  holds  tickets  for  self  and  members  of 
same  family  you  will  make  the  usual  free  allowance  for  each  ticket  pre- 
sented.    In  the  event  of  disagreement  request  the  person  claiming  owner- 
ship to  describe  contents  and  produce  keys;  politely  explain  the  necessity 
of  taking  such  precautionary  measures.     If  keys  cannot  be  produced  by 
both  persons  it  is  considered  proof  that  one  person  owns  the  baggage. 

22.  Checking  baggage  on  commutation  tickets.    The  usual  free  allow- 
ance is  checked  on  commutation  tickets  which  should  be  cancelled  with  "B" 
punch. 

23.  Excess.    1.     All  baggage  weighing  in  excess  of  the  free  allowance 
authorized  will  be  subject  to  a  charge  per  hundred  pounds,  in  accordance 


RAILWAY  STATION  SERVICE  213 

with  current  excess  baggage  tariffs,,  with  certain  exceptions  in  west-bound 
business  which  will  appear  in  current  rate-sheets.  K"o  charge  of  less 
than  twenty- five  (25)  cents  to  be  made  in  any  case.  Excess  baggage  rates 
must  not  be  based  on  temporarily  reduced,  special,  party,  or  excursion  pas- 
senger fares  quoted  from  time  to  time.  Excess  baggage  collections  will 
be  remitted  in  accordance  with  instructions  from  the  accounting  depart- 
ment and  reported  to  the  auditor  passenger  traffic. 

2.  Detaching  excess  baggage  coupons.     When  detaching  coupons  for 
excess  for  baggage  tickets  see  that  you  detach  the  correct  amount  to  cover 
charges.     Coupons  thus  .detached  should  be  cancelled  with  "B.  C."  or  "L" 
punch,  or  by  writing  the  word  "cancelled"  with  ink  on  same  and  return 
with  report  to  auditor  passenger  traffic.     Detached  coupons  must  not  be 
received  unless  the  baggage  ticket  is  shown,  and  the  numbers  on  coupon 
compared  with  numbers  on  ticket. 

3.  Charges  for  excess  should  be  prepaid.    Charges  for  excess  baggage 
should  be  prepaid.     Baggage  must  be  delivered  at  the  station  in  sufficient 
time  before  departure  of  train  on  which  it  is  supposed  to  go,  to  afford 
ample  opportunity  to  weigh,  make  collection  and  issue  excess  check. 

4.  Sufficient  time  is  required  to  weigh  and  check  baggage.     Every 
effort  should  be  made  to  check  and  forward  baggage  on  the  same  train  with 
passenger,  but  when  baggage  is  not  delivered  at  station  in  sufficient  time 
to  properly  weigh  and  make  necessary  collections,  passenger  must  be  in- 
formed that  baggage  will  be  forwarded  on  following  train  C.  0.  D.  for 
excess  or  other  charges.     In  case  of  controversy  arising  from  enforcement 
of  this  rule  take  note  of  time  baggage  was  delivered  and  report  all  facts 
in  the  case  at  once  to  the  general  baggage  agent. 

5.  Weigh  baggage,  variation  of  scales,  etc.    Station  and  baggagemen 
must  weigh  all  baggage  which  they  have  reasons  to  believe  exceeds  the  free 
allowance.     Do  not  take  passengers'  weights  given  of  their  baggage. 

Ten  pounds  on  any  one  lot  may  be  allowed  for  possible  variations  of 
scales,  but  they  must  positively  refuse  to  receive  or  check  a  piece  of  bag- 
gage weighing  over  two  hundred  and  sixty  (260)  pounds.  This  exception 
is  not  to  be  construed  as  allowing  over  250  pounds  to  each  piece,  but  only 
allowed  for  variation  of  scales.  When  weight  of  baggage  exceeds  160 
pounds  the  excess  will  be  collected  on  all  over  150  pounds. 

24.  Proper  issuance  of  excess  baggage  checks.  When  excess  baggage 
collections  are  made  an  excess  baggage  check  printed  on  red  card-board  will 
be  issued  as  a  receipt  for  amount  paid,  and  also  as  a  check  for  one  piece  of 
baggage.  Only  one  excess  check  will  be  issued  on  any  one  lot  of  baggage, 


214  TWENTIETH  CENTURY  MANUAL 

and  regular  baggage  checks  will  be  issued  for  other  pieces.  The  route  and 
destination  of  checks  must  correspond  with  that  of  the  passage  ticket  on 
which  the  baggage  is  checked.  The  number  of  tickets  and  the  amount  col- 
lected must  be  shown  on  strap  and  duplicate  checks,  and  the  check  num- 
ber covering  other  pieces  of  baggage  inserted  in  space  provided  for  that 
purpose  on  strap  check.  Excess  baggage  checks  must  be  issued  in  con- 
secutive order. 

25.  Local  excess  baggage.    Local  excess  checks  must  be  used  on  all 
local  prepaid  excess  baggage  collections,  also  for  baggage  checked  on  money 
excess  baggage   tickets.     Agents   receiving  the  baggage  will   detach   the 
string  check  when  delivering,  enter  gross  weight  on  back  of  duplicate  in 
space  provided  and  enclose  duplicate  with  excess  baggage  report  at  end 
of  month  to  auditor  passenger  traffic ;  send  string  portion  to  general  baggage 
agent  as  soon  as  stripped,     String  and  duplicate  excess  of  foreign  lines 
issued  will  be  disposed  of  in  the  same  manner. 

26.  Foreign  excess  baggage  checks.     Foreign  prepaid  excess  checks 
properly  made  out  and  strap  and  card  check  inserted  in  brass  holder  will 
be  used  for  all  prepaid  excess  baggage  destined  to  points  on  foreign  lines. 
Baggage  must  not  be  checked  beyond  the  point  to  which  passenger  holds 
ticket,  and  collection  for  excess  baggage  must  be  made  through  to  the  point 
to  which  baggage  is  checked.     The  route  and  destination  of  checks  must 
correspond  with  that  of  the  ticket  on  which  the  baggage  is  checked.    When 
baggage  is  not  checked  through  to  destination  of  ticket  do  not  promise 
that  the  same  amount  of  free  baggage  will  be  allowed  from  the  point  at 
which  rechecked,  but  that  it  will  be  rechecked'  subject  to  the  rules  governing 
the  checking  of  baggage  at  such  point. 

27.  Prepaid  permits.    These  are  used  by  traveling  men  for  conven- 
ience, one  paying  of  excess  baggage  sufficing  where  otherwise  it  would  nec- 
essarily have  to  be  figured  many  times.    They  are  issued  at  certain  stations 
for  through  business,  but  are  not  usually  issued  to  destinations  on  a  local 
system.      Permits  must   be   properly   filled    out   in   ink   as   per   instruc- 
tions printed  thereon  and  notice  coupon  sent  to  auditor  passenger  traffic 
with  reports,  and  must  be  reported  with  excess  checks.     Any  lot  of  bag- 
gage carried  under  prepaid  permits  should  bear  an  excess  check.     This  ex- 
cess check  should  give  reference  to  the  number  of  the  prepaid  permit,  the 
name  of  the  road  issuing  it,  and  the  excess  weight.     This  applies  not  only 
to  the  party  issuing  the  permits,  but  to  all  agents  rechecking  on  permits  at 
intermediate  points.     The  report  to  auditor  passenger  traffic  of  these  ex- 


RAILWAY  STATION  SERVICE  215 

cess  checks  should  give  reference  to  the  number  of  the  prepaid  permit  and 
the  road  issuing  it. 

28.  Excess  money  books,  or  scrips.     For  the  benefit  of  "runners/' 
books  containing  coupons  or  tickets  with  face  values  varying  from  $15.00 
and  sold  for  $12.00,  or  $12.50  and  sold  for  $10.00,  the  coupons  will  be 
accepted  in  payment  for  excess  baggage  charges.    All  are  sold  at  less  than 
face  value  and  are  generally  good  for  one  year  from  date  of  issue. 

29.  C.  0.  D.  local,  or  foreign.     Forwarding  agent  must  collect  all 
charges  for  excess  baggage,  storage,  transfer,  etc.,  when  it  is  possible  to  do 
so,  but  where  the  collection  cannot  be  made  at  initial  point  forward  bag- 
gage under  "C.  0.  D.  CHECK  FORM"  as  per  printed  instructions  thereon. 

30.  Fill  out  C.  0.  D.  checks  properly.    In  filling  out  these  checks  the 
route  and  destination  of  baggage  must  correspond  with  the  route  and 
destination  of  ticket  on  which  baggage  is  checked.    Put  the  strap  check  in 
brass  shell,  give  the  duplicate  check  to  the  passenger,  send  agent's  stub 
to  auditor  passenger  traffic  with  monthly  report  of  excess  collections. 

31.  When  collection  is  to  be  made  on  more  than  one  piece  belonging 
to  same  passenger.     When  more  than  one  piece  of  baggage  belonging  to 
the  same  passenger  is  to  be  collected  on,  use  the  regular  "Local"  or  "Spe- 
cial" checks  for  all  the  pieces,  except  one,  upon  which  the  C.  0.  D.  check 
is  placed.    Fill  in  spaces  provided  on  C.  0.  D.    Check  the  number  of  the 
checks  on  the  other  pieces.    If  duplicate  C.  0.  D.  check  is  given  passenger 
show  on  it  the  amount  to  be  collected,  number  of  all  the  checks  covered  by 
the  C.  0.  D.  and  send  the  other  duplicate  checks  to  agent  at  destination 
with  letter  of  advice  referring  to  the  collection. 

32.  When  passenger  is  ahead  of  baggage.    In  case  passenger  .is  ahead 
of  baggage,  or  checks  are  issued  by  transfer  company  or  at  city  offices,  de- 
tach the  strap  check  from  one  of  the  pieces  and  check  the  baggage  with  a 
C.  0.  D.  check  in  brass  shell ;  show  on  face  of  strap  check  the  total  amount 
to  be  collected,  the  number  of  the  other  pieces  of  baggage  covered  by  the 
C .  0.  D.  and  the  kind  and  number  of  the  duplicate  check  held  by  passenger 
for  that  piece  of  baggage  (the  kind  and  number  of  strap  check  detached) ; 
on  the  reverse  side  carefully  note  in  the  spaces  provided,  whether  for  ex- 
cess, storage  or  transfer  and  the  company  or  depot  to  which  it  belongs,  so 
that  the  accounting  department  can  properly  report  the  amounts  collected. 
Enclose  the  duplicate  C.  0.  D.  to  agent  at  destination,  with  letter  of  advice 
on  proper  form  and  send  the  strap  check  detached  to  general  baggage  agent, 
showing  destination  and  route  passed  over  and  agent's  stub  to  auditor 
passenger  traffic. 


216  TWENTIETH  CENTUKY  MANUAL 

33.  Forwarding  C.  0.  D.  baggage  to  another  station  for  collection 
under  C.  0.  D.     When  baggage  is  received  on  which  collection  is  to  be 
made  and  it  is  necessary  to  recheck  and  forward  under  C.  0.  D.,  take  up 
original  C.  0.  D.  check  and  issue  a  new  check,  adding  to  the  first  amount 
the  storage,  excess  or  other  charges;  attach  the  strap  check  of  the  original 
C.  0.  D.  to  the  stub  of  the  C.  0.  D.  issued  and  send  to  auditor  passenger 
traffic.     Make  a  memorandum  of  such  cases  for  future  reference. 

C.  0.  D.  remittance.  Remit  all  collections  made  on  C.  0.  D.  checks 
in  accordance  with  instructions  from  accounting  department  and  include 
the  amount  on  monthly  report  of  excess  baggage  collections ;  send  duplicate 
check  with  report  to  auditor  passenger  traffic.  Exercise  care  to  protect  all 
collections,  as  in  case  of  failure  to  do  so  the  party  at  fault  will  be  held 
responsible  for  the  amount  that  should  have  been  collected. 

34.  Authority  for  checking.    Proper  transportation  must  be  presented 
before  baggage  is  checked.     Ticket  must  be  examined  and  baggage  must 
not  be  checked  beyond  the  point  to  which  ticket  reads;  nor  via  any  other 
route  other  than  designated  on  ticket. 

35.  Checking  short  of  destination.    At  the  request  of  passengers  hold- 
ing first-class  unlimited  tickets,  checks  may  be  issued  to  any  point  short 
of  destination.     Baggage  must  not  be  checked  short  of  destination   on 
limited  tickets  of  any  class,  except  those  on  •  which  stop-over  privileges 
are  granted. 

36.  Checking  baggage  on  exchange  orders.    Baggage  may  be  checked 
to  destination  of  passengers  holding  exchange  orders,  provided  they  show 
full  route  to  destination.  If  the  route  is  not  clearly  shown,  or  if  the  pas- 
senger has  a  choice  of  routes  from  a  certain  station  the  baggage  should  be 
checked  to  the  point  at  which  the  ticket  is  to  be  exchanged  and  passenger 
notified  accordingly. 

37.  Transportation  to  be  cancelled  at  time  baggage  is  checked  with 
"B.  C."  punch,  or  endorsed  "B.  C."     1.     When  a  ticket  is  presented  for 
the  checking  of  baggage  it  must  be  cancelled  with  "B.  C."  punch,  or  if  the 
agent  is  not  provided  with  a  punch  it  should  be  written  on  the  face  of  the 
ticket  to  prevent  checking  of  additional  baggage. 

2.  Agents  issuing  tickets  upon  exchange  orders  that  bear  "B.   C." 
cancellation  should  be  particular  to  cancel  tickets  issued  in  the  same  man- 
ner.    Cancel  transportation  with  B.  or  B.  C.  punch  at  the  time  baggage  is 
checked. 

3.  When  tickets  bearing  "B.  C."  punch  or  "B.  C."  written  on  back 
are  presented  for  baggage  to  be  checked,  agents  will  refuse  to  check  ex- 


RAILWAY  STATION  SERVICE  217 

cept  upon  payment  of  regular  excess  baggage  rates  for  the  entire  weight 
of  baggage,  or  upon  purchase  of  another  ticket.  Or  if  mileage  ticket  is 
presented  with  "B.  C."  punched  or  written  thereon,  or  baggage  coupons 
detached  from  unused  mileage  strip,  agents  will  refuse  to  check  the  bag- 
gage except  upon  payment  of  excess  baggage  rates  for  entire  weight  of  the 
baggage  for  distance  previously  checked. 

4.  When  baggage  is  checked  to  the  destination  of  an  interline  ticket 
cancel  contract  and  each  coupon  thereon  with  B  or  "B.  C."  punch. 

5.  When  baggage  is  checked  short  of  destination,  cancel  with  B  or 
"B.  C."  punch  only  the  coupons  covering  journey  to  intermediate  station. 
Note  on  back  of  contract  of  ticket  "Baggage  checked " 

Checking  baggage  through  over  wagon  transfer.  Baggage  must  not 
be  checked  through  on  a  series  of  mileage  tickets,  passes,  or  other  broken 
transportation  that  does  not  provide  for  transfer  at  junction  points  where 
wagon  transfer  is  necessary.  Sample  baggage  will  not  be  checked  through 
to  a  point  where  a  wagon  transfer  is  involved,  except  that  one  trunk  or  the 
usual  free  allowance  may  be  checked  through  to  destination  on  through 
(not  mileage  tickets),  the  balance  to  be  checked  to  point  where  such  transfer 
is  made  and  owner  notified  that  same  will  have  to  be  rechecked  from  such 
point. 

38.  Checking  baggage  on  mileage  tickets.     One  hundred  and  fifty 
(150)  pounds  legal  baggage  not  exceeding  one  hundred  dollars  ($100.00) 
in  value  will  be  checked  free  on  proper  detachment  of  baggage  coupon  by 
agent;  but  baggage  will  not  again  be  checked  until  that  portion  of  mileage 
strip  from  which  detachment  is  made  is  used  for  passage,  except  upon  pay- 
ment of  excess  baggage  rate  for  entire  weight  for  the  distance  covered 
by  detachment. 

Checks  must  show  destination,  state,  route,  and  junction  points.  Checks 
must  show  destination,  state,  route,  and  each  junction  point  from  starting 
point  to  destination.  If  there  is  insufficient  space  on  the  check,  or  if  joint 
check  is  used,  attach  a  tag  giving  this  information. 

39.  Baggage  for  Mexico  and  Canada.     When  baggage  is  destined  to 
points  in  Mexico,  check  it  to  New  Laredo,  Mexico  (opposite  Laredo,  Texas), 
Ciuidad,  Porfirio  Diaz,  Mexico  (opposite  Eagle  Pass,  Texas)  or  Nogales, 
Arizona,  in  accordance  with  the  passage  ticket.     It  will  be  examined  by 
customs  officers  there  and  rechecked  to   destination.     The   Mexican  por- 
tion of  the  ticket  must  not  be  cancelled  with  "B.  C."  punch.    Baggage  may 
be  checked  to  any  point  in  Canada  to  which  tickets  are  sold,  but  passengers 
should  be  notified  that  they  must  have  baggage  examined  by  customs  of- 


218  TWENTIETH  CENTURY  MANUAL 

ficers  at  the  boundary  line  if  no  customs  inspector  is  located  at  the  point 
to  which  their  baggage  is  inbound. 

40.  Checking  baggage  to  points  north  of  Portland,  Oregon.    In  check- 
ing baggage  on  through  tickets  reading  via  Southern  Pacific  or  0.  R.  &  N. 
Ry.,  you  will  check  to  Portland  only  and  inform  passengers  that  they  must 
have  baggage  rechecked  at  that  point. 

41.  Delivering  baggage  short  of  destination.    Do  not  deliver  baggage 
short  of  destination  of  passengers  holding  tickets  that  are  not  good  for 
stop-over  privileges,  except  baggage  may  be  delivered  enroute  to  passengers 
who  hold  second-class  or  continuous  passage  tickets  upon  surrender  of  the 
unused  portion  of  such  ticket.    If  such  baggage  has  reached  its  destination 
it  will  be  returned  free  if  tickets  are  surrendered,  otherwise  its  return  must 
be  paid  for  at  gross  weight.     Identification  thereof  must  be  required  be- 
fore baggage  is  delivered.     Make  note  of  delivery  on  back  of  ticket  sur- 
rendered, giving  name  of  passenger,  number  and  kind  of  check  baggage 
bore,  date  and  place  delivered,  and  enclose  ticket  and  checks  with  letter 
giving  full  particulars,  by  first  passenger  train  under  register,  to  the  gen- 
eral baggage  agent. 

4:2.  Drovers'  ticket  or  live  stock  contract.  Do  NOT  check  baggage 
on  live  stock  contract  or  drovers'  tickets  unless  authorized  by  proper  official 
of  the  company. 

43.  Checking  via  stage  lines.     Baggage  must  not  be   checked  via 
stage  lines,  except  where  instructions  exist  so  to  do. 

44.  Check  single  pieces  only.    Check  single  pieces  only;  that  is,  check 
no  trunk,  valise,  bag,  satchel,  bundle  or  other  article  with  any  coat,  blanket, 
umbrella,  cane  or  other  article,  parcel,  or  bundle,  lashed,  strapped,  tied,  or 
otherwise  fastened  to  it.     Baggage  must  not  be  accepted  for  checking  un- 
less in  proper  shipping  condition. 

45.  Do  not  issue  checks  unless  baggage  is  in  your  possession,  or 
passenger  surrenders  R.  R.  or  transfer  check.    Agents  will  not  issue  checks 
unless  baggage  is  in  their  possession  or  passenger  surrenders  a  railroad  or 
transfer  company's  check  calling  for  the  baggage.    Under  no  circumstances 
issue  check  upon  the  statement  that  baggage  will  be  delivered  later.     In 
such  cases  take  owner's  name,  destination,  number  of  tickets  held,  descrip- 
tion of  baggage,  and  say  baggage  will  be  forwarded  when  received  and 
duplicate  check  sent  to  agent  at  desti  .   ion,  at  which  point  full  identifica- 
tion will  be  required. 

46.  Checking  small  hand  baggage.    Avoid,  as  far  as  possible,  check- 
ing small  satchels  or  any  kind  of  small  hand  baggage.     This  rule  is  espe- 


RAILWAY  STATION  SERVICE  219 

cially  important  during  such  times  as  fairs,  excursions,  circuses  and  other 
occasions  when  unusual  numbers  of  people  are  traveling.  Politely  advise 
passengers  of  the  importance  and  advantage  to  them  in  retaining  under 
their  personal  charge  valises,  satchels  and  other  light  baggage  on  such 
occasions. 

47.  Storage  charges  (except  in  Arkansas).     Storage  will  be  charged 
on  each  piece  of  baggage,  either  inbound   or  outbound,   checked  or  not 
checked,  remaining  at  station  over  twenty-four  hours,  as  follows :   The  first 
twenty-four  hours,  free.    The  second  twenty-four  hours,  or  fraction  thereof, 
twenty-five  (25)  cents.    For  each  succeeding  twenty-four  hours,  or  fraction 
thereof,  ten  (10)  cents.   Except  that  baggage  received  at  any  time  Saturday 
will  be  held  until  the  same  hour  Monday,  and  baggage  received  any  time 
Sunday  will  be  held  until  midnight  Monday  without  charge.     This  excep- 
tion will  also  apply  to  legal  holidays. 

48.  Storage  charges  in  Arkansas.     By  a  recent  act  of  the  legislature 
of  the  state  of  Arkansas,  storage  charges  on  baggage  on  hand  in  baggage 
rooms  within  the  state  shall  be  regulated  as  follows:   "Railroad  companies 
shall  not  charge  storage  for  the  first  forty-eight  (48)  hours,  nor  more  than 
five  (5)  cents  per  day,  after  the  first  forty-eight  (48)  hours,  on  baggage 
not  exceeding  one  hundred  and  fifty  (150)  pounds." 

As  the  above  quoted  law  applies  to  baggage  not  exceeding  one  hundred 
and  fifty  (150)  pounds  in  weight  the  following  rules  will  be  carefully  ob- 
served, viz:  Baggage  not  exceeding  one  hundred  and  fifty  (150)  pounds 
in  weight  to  each  passenger  may  be  allowed  to  remain  on.  hand  free  of 
storage  charges  forty-eight  (48)  hours.  All  baggage  not  exceeding  one 
hundred  and  fifty  (150)  pounds  in  weight  to  each  passenger  remaining 
unclaimed  OVER  forty-eight  (48)  hours,  storage  will  be  charged  at  rate  of 
five  (5)  cents  per  piece  for  each  day  or  fraction  thereof.  All  baggage  ex- 
ceeding one  hundred  and  fifty  (150)  pounds  in  weight  to  each  passenger 
will  be  subject  to  the  following  storage  charges : 

*  Baggage  received  under  check  and  not  removed  within  twenty-four 
(24)  hours  after  arrival  at  destination,  shall  be  subject  to  a  charge  of  not 
less  than  twenty-five  (25)  cents  per  piece  for  the  second  twenty-four  (24) 
hours  or  fraction  thereof,  and  not  less  than  ten  (10)  cents  per  piece  for 
each  succeeding  twenty-four  (24)  hours  or  fraction  thereof.  The  utmost 
care  must  be  used  to  positively  know,  through  actual  weighing,  that  such 
baggage  clearly  exceeds  one  hundred  and  fifty  (150)  pounds  in  weight. 

EXCEPT  that  Sundays  and  legal  holidays  shall  not  be  counted  when 
any  portion  of  the  first  twenty-four  (24)  hours  falls  thereon.  Thus  baggage 


220  TWENTIETH  CENTURY  MANUAL 

checked  or  not  checked,  received  any  hour  Saturday  will  be  stored  free  of 
charge  until  same  hour  Monday;  when  received  any  hour  Sunday  will  be 
stored  free  up  to  and  including  12  o'clock  Monday  night.  This  rule  also 
includes  legal  holidays. 

The  actual  weight  of  all  baggage  on  which  storage  is  collected,  must 
be  hereafter  entered  on  each  coupon  of  storage  check.  In  event  the  passen- 
ger has  two  or  more  pieces  of  baggage  storage  will  be  charged  based  on  the 
total  weight  thereof,  but  if  such  weight  exceeds  one  hundred  and  fifty  (150) 
pounds  each  piece  in  that  lot  shall  be  charged  for  as  directed.  Baby  car- 
riages, bicycles  and  tricycles,  not  being  classed  as  baggage,  storage  will  be 
collected. 

49.  Lost  articles  found  at  stations.     Lost  articles  found  in  waiting 
rooms  or  at  stations  will  be  held  thirty  days.     If  not  called  for  by  owner 
within  that  time,  send  to  general  baggage  agent  under  green  unclaimed  tag, 

form  G.  B.  0.  ,  marking  both  original  and  duplicate  "Lost  Article" 

and  give  full  description  and  marks,  if  any,  on  back  of  duplicate.    Agents 
and  train  baggagemen  must  make  complete  record  of  articles  handled, 
under  form  G.  B.  0. . 

50.  Agents  receiving  lost  articles.     Agents  receiving  parcels  under 

tag  G.  B.  0.,  form  ,  will  forward  to  general  baggage  agent,  if  not 

called  for  within  twenty-four  (24)  hours,  as  per  instructions  printed  on 
back  of  tag. 

51.  Lost  articles  found  by  car  cleaners.  Lost  articles  found  in  coaches 
by  inspectors  and  car  cleaners  at  terminals  will  be  turned  over  to  ticket 

agent  with  lost  parcel  tag  G.  B.  0.,  form ,  attached,  pending  stub  to 

general  baggage  agent. 

52.  Lost  articles  found  on  trains.    Lost  articles  found  on  trains  will 
be  turned  over  by  conductor  to  ticket  agents  at  end  of  their  run,  with  lost 
parcel  tag  G.  B.  0.,  form ,  attached ;  conductor  will  send  stub  to  gen- 
eral baggage  agent. 

53.  Train  mail.    Under  the  United  States  postal  law  and  regulations, 
train  mail  must  not  be  carried  in  the  baggage  car  without  the  prepayment  of 
postage,  except  in  the  following  cases:    Mail  matter  from  one  official  or 
employe  of  the  railroad  company  on  its  lines  addressed  to  another  official 
or  employe  of  and  upon  the  lines  of  same,  pertaining  strictly  to  the  busi- 
ness of  the  company. 

54.  Joint  business.     Mail  matter  from  an  official  or  employe  of  the 
railroad  company  upon  its  lines  addressed  to  an   official   or  employe  of 
and  upon  a  connecting  line  of  railway  and  pertaining  strictly  to  business 


RAILWAY  STATION  SERVICE  221 

in  which  the  railroad  and  such  connecting  railway  have  a  direct  interest. 
Every  such  package  must  be  plainly  marked  "Joint  Business/7 

Mail  matter  from  a  connecting  line  of  railway  addressed  to  an  officer 
or  employe  of  and  upon  the  lines  of  the  railroad  company,,  pertaining 
strictly  to  business  in  which  the  railroad  company  and  the  connecting  rail- 
way is  directly  interested.  Every  such  package  must  be  plainly  marked 
"Joint  Business/' 

Correspondence  and  reports  passing  between  agents  of  the  railroad 
company,  on  its  lines,  and  agents  of  the  car  service  associations,  demurrage 
bureaus,  union  depot  companies  or  terminal  associations  and  joint  car  in- 
spectors; The  Western  Railway  Weighing  Association  located  at  any  local 
or  terminal  station  of  the  railroad  and  pertaining  to  business  of  the 
company. 

Printed  matter,  such  as  circulars,  tariff  sheets,  etc.,  also  tissue  copies 
of  waybills,  not  accompanied  by  letter,  when  enclosed  in  unsealed  envelope 
or  other  cover  permitting  inspection.  Mail  matter  from  an  official  or  em- 
ploye of  the  railroad  company  pertaining  strictly  to  business  of  the  com- 
pany, addressed  to  any  person  or  persons  upon  its  lines.  Every  such  letter 
or  package  must  bear  the  imprint  of  the  official  stamp  of  the  forwarding 
office. 

20.  Forwarding  baggage.  No  order  for  the  forwarding  of  baggage 
will  be  recognized,  except  from  an  official  of  the  company,  conductor,  agent 
or  baggageman  in  its  employ. 

55.  Baggage  short.  When  baggage  is  short,  telegraph  the  general  bag- 
gage agent  at  once  (and,  if  local  baggage,  the  station  where  baggage  is  held 
if  known)  giving  the  following  information:  (1)  kind  of  check,  and  its 
number  in  words,  not  figures;  (2)  when  and  where  checked;  (3)  full  route 
and  description  of  baggage.  If  thought  to  have  been  carried  by,  telegraph 
the  train  baggageman.  Notify  the  general  baggage  agent  at  once  when  de- 
layed baggage  is  received.  All  telegrams  should  be  signed  with  full  name 
of  agent,  and  not  "Agent"  or  "Baggage  Agent,"  nor  by  initials  only. 

When  necessary  to  telegraph  regarding  stray  baggage  do  not  say  "pas- 
senger presents,"  or  "party  holds,"  but  give  owner's  full  name.  When 
necessary  to  forward  baggage  unaccompanied  by  owner  check  it  to  destina- 
tion and  enclose  duplicate  check  to  agent  at  that  station  with  advice,  form 

,  giving  owner's  name,  what  he  holds  to  show  for  baggage,  and  such 

other  information  as  may  be  necessary,  keeping  an  impression  copy  of  the 
form  for  reference.  Agents  must  be  careful  in  the  deli  very  of  baggage  so 
forwarded. 


222  TWENTIETH  CENTURY  MANUAL 

56.  Opening  baggage  enroute.   Passengers  may  be  allowed,  for  urgent 
reasons,  to  open  baggage  enroute.     All  such  cases  must  be  mentioned  on 
report  of  agent  or  train  baggageman. 

57.  Baggage  on  freight  trains.   Baggage  forwarded  by  freight  trains 
without  train  baggagemen  must  not  be  checked,  but  will  be  handled  on 

freight  train  baggage  waybill,  Form  G.  B.  0. ,  at  owner's  risk.    Agents 

will  be  particular  to  so  notify  passengers.    Loss  or  damage  to  baggage  being 
assumed  by  passenger  when  baggage  is  forwarded  by  freight  trains  he  will 
be  entitled  to  same  weight  of  baggage  free  on  his  passage  ticket  as  that  al- 
lowed on  regular  passenger  trains,  and  all  excess  will  be  charged  for  at 
regular  excess  rates.   A  separate  waybill  must  accompany  each  passenger's 
baggage  and  be  delivered  by  conductor  to  agent  at  destination,  who  will 
forward  to  general  baggage  agent  by  first  train.     Issuing  agent  will  send 
stub  of  Form  G.  B.  0. ,  to  auditor  passenger  traffic  with  monthly  re- 
port of  excess  baggage  collections. 

58.  Milk  or  cream  shipments.     Agents  will  keep  a  complete  station 
record  of  all  milk  and  cream  shipments  by  baggage  car,  either  on  milk 

tickets,  or  under  C.  0.  D.  waybills,  Form  .     Records  and  waybills 

should  show  shippers  name,  consignee,  destination  and  ticket  numbers. 
Empty  cans  returned  will  be  billed  in  same  manner  on  Form  -     -  as  full 
cans  with  exception  of  ticket  number,  as  they  are  returned  without  ticket, 
noting  in  each  case  on  waybill  "Empty  Can."    Observe  closely  the  instruc- 
tions printed  on  waybills. 

59.  Waybill  form  furnished  train  baggagemen.     A  waybill,   Form 

,  must  be  furnished  each  train  baggageman  for  all  baggage  and  United 

States  mail  forwarded  by  his  train,  including  unchecked  property,  such  as 
eating  house  supplies,  company  supplies,  etc.,  giving  name  of  person  to 
whom  all  registers  are  addressed.     In  destination  column  write  name  of 
station  in  full ;  do  not  use  station  numbers. 

60.  Double  checking.    Both  strap  and  duplicate  checks  should  never 
be  attached  to  baggage.     When  it  is  necessary  for  any  reason  to  forward 
baggage  from  one  local  station  to  another,  unaccompanied  by  the  owner, 
the  strap  check  will  be  attached  to  the  baggage  and  the  duplicate  enclosed 

with  Form  properly  filled  out  and  sent  to  the  agent  at  destination. 

In  using  this  form  the  number  of  the  original  check  should  be  given,  as 
well  as  the  number  of  the  check  under  which  the  baggage  is  sent.    If  the 
baggage  bears  a  foreign  or  reversible  check  it  will  be  taken  off,  and  the 
agent  at  destination  should  take  up  and  transmit  the  duplicate  to  the  point 
from  which  the  baggage  was  forwarded  to  him. 


RAILWAY  STATION  SERVICE  223 

61.  Access  to  baggage  while  checks  remain  attached.     Do  not  allow 
passengers  access  to  their  baggage,  nor  permit  anything  to  be  taken  out 
while  check  remains  attached,  but  deliver  baggage  to  owner,  taking  up 
duplicate  check,  except  as  provided  for  in  Rule  56. 

62.  String  and  duplicate  checks  to  correspond.     When  checking  a 
piece  of  baggage  always  be  sure  that  the  string  and  duplicate  checks  are 
matched  in  numbers,  and  that  the  route  and  destination  thereon  correspond 
with  that  printed  on  ticket  held  by  passenger. 

63.  Identifying  baggage.     Baggage  must  not  be  checked  for  anyone 
except  the  owner,  or  someone  who  can  identify  the  baggage.     If  any  doubt 
arises  as  to  the  proper  piece  of  baggage,  require  the  owner  to  produce  key 
and  open  the  baggage  in  order  to  satisfy  yourself  beyond  a  doubt  as  to  the 
ownership.     Permit  passengers  to   compare   checks  with  those  on  their 
baggage. 

64.  Letters  prefixed  and  affixed  to  checks.     When  a  check  number 
is  prefixed  or  affixed  with  a  letter  of  the  alphabet,  the  letter  as  well  as  the 
number  must  be  given  in  all  communications,  waybills  and  reports. 

65.  Supply  of  checks  on  hand.    Agents  must  keep  a  sufficient  supply 
of  checks  on  hand  to  properly  take  care  of  the  business  from  their  station. 

66.  Fill  out  in  ink.    Exercise  great  care  in  filling  out  checks.  WRITE 
STATION  NAME  IN  FULL  WITH  INK,  or  use  rubber  stamp.     DO 
NOT  USE  STATION  NUMBERS  on  checks. 

67.  Baggage  delivered  without  waybill.     Should  baggage  be  left  at 
your  station  by  trains  without  waybills  notify  general  baggage  agent  by 
letter,  giving  number  of  train  by  which  it  was  left  and  date,  number  and 
kind  of  check,  if  checked.    If  no  checks  are  attached  give  full  description 
and  marks. 

68.  Shortage  of  baggage.    When  a  duplicate  check  is  presented  for 
baggage  which  has  not  arrived,  agents  will  obtain  from  the  passenger  a  full 
description  of  the  baggage  wanted,  with  marks,  if  any  thereon,  and  notify 
the  general  baggage  agent  at  once  by  telegraph,  giving  a  description  of 
baggage,  number  and  kind  of  check,  date  and  train  on  which  it  should  have 
arrived,  station  at  which  it  was  checked,  and  any  special  information  which 
may  be  of  use  in  tracing  it.    On  receipt  of  baggage  which  has  been  reported 
diort,  agents  must  inform  the  general  baggage  agent  immediately,  giving 
check  numbers,  date  a»d  train  by  which  received. 

69.  Weekly  report  of  baggage  on  hand.     Baggage  agents  will  make 
report  weekly  on  Form  —  -  of  all  baggage  on  hand  at  the  close  of  the 
day's  business  each  Saturday  and  send  to  general  baggage  agent. 


224  TWENTIETH  CENTURY  MANUAL 

70.  Baggage   received  and  forwarded;  station   record.     Agents  and 
baggage  agents  will  keep  a  complete  station  record  of  all  baggage  receded, 
delivered   and    forwarded,   also    company  material,    valuable    letters,   mail 
pouches  and  packages  pertaining  to  company's  business,  taking  receipt  for 
all  registers  delivered. 

71.  Claims  for  damage,  loss  or  delays.     When  claims  are  presented 
they  should  be  in  the  form  of  an  affidavit  giving  an  itemized  list  of  articles 
alleged  to  be  lost  or  damaged,  and  value  of  each,  also  show  check  numbers, 
date,  train,  etc.,  and  forwarded  to  general  baggage  agent  without  delay, 
accompanied  by  letter  from  agent  giving  all  information  possible  which  may 
be  of  service  in  fixing  responsibility  for  such  loss,  etc.     Baggage  is  in  bad 
condition  if  unlocked,  a  hinge  or  clasp  broken,  slats  split,  or  in  any  way 
mutilated  or  crushed. 

72.  Attachments.     When  baggage   is   attached   under   legal   process 
the  agent  should  remove  strap  check  and  notify  the  general  baggage  agent 
by  wire,  giving  full  particulars.     Information  as  to  whether  the  company 
has  baggage  belonging  to  a  particular  person  should  not  be  given. 

UNLOADING. 

73.  Use  skid  or  plank  when  not  provided  with  a  truck.    When  bag- 
gage cannot  be  handled  safely  from  baggage  cars  at  stations  not, provided 
with  baggage  truck,  a  plank  or  skid  must  be  used.     In  no  case  allow  bag- 
gage to  drop  from  car  to  platform  or  ground.    If  baggage  is  damaged  while 
being  unloaded  from  train  a  full  statement  of  all  the  facts,  including  date, 
train,  number  and  kind  of  check,  description  of  baggage,  nature  and  ex- 
tent of  injury  must  be  sent  immediately  to  general  baggage  agent. 

74.  Register  stamps.     Eegister  Stamps  Form  -     -  will  be  furci^ipd 
officials  and  the  larger  stations  on  application  to  the  general  baggage  agent 
to  be  used  only  on  VERY  IMPORTANT  mail  or  small  packages  pertain- 
ing strictly  to  companies'  business.    A  complete  station  record  must  be  kept 
of  all  registers  showing  the  stamp  number,  name  of  party  to  whom  ad- 
dressed, and  destination. 

75.  Tags  must  only  be  used  on  baggage  once.    Tags  used  on  baggage 
from  one  station  to  another  must,  under  no  circumstances,  be  used  again, 
as  first  destination  on  tag  may  cause  confusion  if  used  a  second  time. 

77.  Loss  of  duplicate  check  by  passenger.  A  collection  of  fifty  (50) 
cents  must  be  made  for  each  lost  duplicate  check,  whether  metal  or  paper. 
Before  delivery  such  baggage  must  be  thoroughly  identified  and  receipt 


RAILWAY  STATION  SERVICE  225 

upon  Form  obtained,  as  required  by  existing  regulations.  Excess 

baggage  tag  Form  G.  B.  0.  -  -  must  be  issued  for  the  fifty  (50)  cents  col- 
lected and  endorsement  made  IN  INK  upon  face  of  each  portion  of  excess 

tag,  thus:  "FIFTY  CENTS  COLLECTED,  LOST  CHECK  NO.  ." 

The  various  portions  of  excess  tags  to  be  disposed  of  as  follows : 

AUDITOR'S  STUB  to  be  retained  for  record  from  which  to  make  re- 
port. PASSENGER'S  DUPLICATE  to  be  given  to  passenger  as  receipt 
for  the  fifty  cents  collected.  STRAP  PORTION  to  be  forwarded  promptly 
with  strap  or  string  check  to  general  baggage  agent,  accompanied  by  receipt 
for  lost  check,  Form . 

Parties  identifying  baggage  and  paying  for  lost  check  may  be  informed 
that  upon  receipt  by  this  department  of  the  missing  check,  accompanied 
by  receipt,  refund  of  the  amount  paid,  viz:  fifty  (50)  cents  will  be  made. 
Passengers  will  also  be  required  to  identify  baggage  forwarded  from  other 
stations  when  the  duplicate  is  received  in  a  letter  to  the  agent,  and  when 
received  from  a  foreign  road  the  receipt  of  the  passenger  should  be  taken 
and  sent  to  the  general  baggage  agent. 

76.  Baggage  cars  in  charge  of  baggagemen.  It  is  expected  that  spe- 
cial cars  of  checked  baggage  while  enroute  over  any  portion  of  road  will  be 
in  charge  of  the  train  baggageman;  when  for  any  reason,  however,  it  has 
not  been  so  arranged,  baggage  agents  will,  under  no  circumstances,  permit 
any  person  not  connected  with  the  baggage  department  to  have  access  to 
such  cars,  but  will  see  that  they  are  securely  locked  before  starting  for  their 
destination.  When  cars  are  so  forwarded  the  agent  at  destination  and  the 
general  baggage  agent  will  be  notified  by  telegraph  of  the  fact,  with  state- 
ment of  the  number  of  pieces  and  check  numbers. 

78.  When  improper  articles  are  delivered  by  other  lines.     Agent  at 
junction  points  receiving  improper  articles  on  through  checks  will  forward 
to  destination  and  report  full  details  to  the  general  baggage  agent. 

79.  Mismatched,  mutilated,  or  odd  checlcs.     All  mismatched,  muti- 
lated, or  odd  checks  will  be  forwarded  to  the  general  baggage  agent. 

NON-AGENCY  DELIVERY. 

80.  Baggage  to  flag  stations.     In  checking  baggage  to  flag  stations 
where  there  is  no  agent  on  duty,  inform  passenger  that  check  must  be  sur- 
rendered before  train  stops  and  baggage  stripped  before  leaving  car;  pas- 
sengers must  claim  baggage  at  the  baggage  car,  or  it  will  be  carried  to  the 
next  station  where  there  is  an  agent  on  duty. 


226  TWENTIETH  CENTURY  MANUAL 

81.  Special  checks  at  non-coupon  stations.  In  order  that  agents  at 
non-coupon  stations  may  be  in  a  position  to  check  baggage  to  foreign  lines 
when  through  tickets  are  presented  they  will  have  on  hand  a  limited  num- 
ber of  card  special  checks  (not  less  than  five)  which  will  be  furnished  on 
application  to  the  general  baggage  agent.  The  string  check  should  be  filled 
out  carefully  with  pen  and  ink,  and  show  in  plain  letters  the  destination 
point  and  the  state,  and  initials  of  lines  over  which  baggage  is  to  be  for- 
warded. When  issued  in  connection  with  a  through  ticket  showing  an 
omnibus  coupon  no  reference  to  transfer  is  necessary  on  the  check,  but  the 
junction  point  should  be  shown  on  the  check  or  a  supplementary  tag,  where 
it  is  to  be  delivered  to  connecting  lines. 

8.2.  Do  not  allow  unchecked  or  unmarked  property  loaded  in  baggage 
cars.  Station  agents  are  responsible  for  all  property  forwarded  in  baggage 
cars  from  their  stations,  and  will  allow  no  baggage  loaded  in  car  unless 
checked,  and  no  article  of  supplies  or  unchecked  property  that  is  not  plainly 
marked  for  proper  destination. 

83.  Station  baggagemen  at  car  door  soon  as  train  stops.     On  arrival 
of  passenger  trains  station  baggage  agents  are  expected  to  go  directly  to  the 
door  of  the  baggage  car  to  receive  mail,  baggage  and  supplies.     A  truck 
or  skid  must  always  be  used  in  unloading.    Baggage  must  not  be  dropped 
from  the  car  door  to  the  platform. 

84.  Outgoing  baggage,  mail,  etc.,  ready  to  be  loaded.    After  baggage 
has  been  received  from  the  car,  the  baggage  to  be  forwarded  (which  should 
be  placed  on  a  truck  beforehand)  will  be  immediately  loaded.     It  is  im- 
portant that  trains  be  delayed  as  little  as  possible  at  stations,  and  station 
baggagemen  are  expected  to  have  everything  in  readiness  before  their  arrival. 

85.  Baggage  left  at  wrong  station  will  be  forwarded  to  proper  desti- 
nation.   Destination  cards  on  baggage  received  from  trains  will  be  carefully 
examined  and,  if  it  is  found  that  any  baggage  is  destined  to  another  sta- 
tion, it  will  be  forwarded  to  proper  destination  by  first  train  and  the  general 
baggage  agent  advised  by  letter. 

86.  Note  condition  of  baggage  when  received  from  trains.    A  waybill 
will  be  received  from  the  train  baggageman  showing  all  check  numbers, 
mail  and  supplies  left  at  the  station.    The  condition  of  baggage  should  be 
carefully  noted  and  train  baggageman's  attention  called  to  it  at  once,  if 
possible,  before  train  leaves  the  station  should  any  damage  be  discovered. 

87.  Train  baggageman's  waybills  not  to  be  changed.     Station  agents 
must  not  make  changes  in  the  figures  of  waybills  should  any  baggage  be 


RAILWAY  STATION  SERVICE  227 

found  short,  but  should  immediately  notify  by  wire  the  general  baggage 
agent,  and  the  train  baggageman  who  should  have  delivered  it. 

88.  Stripping  checks  from  baggage.     In  stripping  checks  from  bag- 
gage the  greatest  care  must  be   observed  to   see   that  they  are  properly 
matched,  and  that  the  initials  of  the  roads  as  well  as  the  figures  on  the 
string  and  duplicate  check  agree. 

89.  Cancellation  of  checks  removed  from  baggage.     Card  locals  and 
card  special  checks  released  from  baggage  must  be  cancelled  as  follows  be- 
fore sending  to  general  baggage  agent :  STAMP  OR  WRITE  WITH  INK 
OR   INDELIBLE    PENCIL   THE   WORD   "DELIVERED"   ACROSS 
THE  FACE  OF  BOTH  STRAP  AND  DUPLICATE  CHECK.    Excess 
or  C.  0.  D.  checks  must  not  be  cancelled,  nor  the  reading  on  them  in  any 
way  obliterated. 

90.  Complaints  by  passengers  about  baggage.     Agents  are  expected 
to  listen  attentively  to  any  complaint  passengers  may  make,  endeavor  to 
fill  out  full  details,  and  report  to  the  general  baggage  agent  without  delay. 

91.  When  checks  are  mismatched.     When  a  check  is  presented  and 
baggage  claimed  that  does  not  bear  strap  check  of  corresponding  *number 
the  same  identification  will  be  required  as  if  the  duplicate  check  was  lost, 
omitting  the  collection  of  fifty  (50)  cents. 

92.  When  duplicate  check  is  presented  for  baggage  that  does  not  be- 
long to  passenger  presenting  check.     When  the  duplicate  check  presented 
by  passenger  calls  for  baggage  that  does  not  belong  to  him  the  general  bag- 
gage agent  should  be  notified  at  once,  giving  description  and  marks  on  the 
baggage  wanted,  when  and  where  last  seen  by  the  owner  and  name  of  party 
claiming  it,  with  description,  number  and  kind  of  check  on  baggage  for  in- 
structions from  the  general  baggage  agent.     Baggage  should  not  be  de- 
livered to  a  passenger  after  he  admits  that  it  is  not  his  property,  even  if 
a  check  is  held  for  it  and  he  wishes  to  claim  it. 

93.  Unauthorized  persons  not  allowed  to  remove  checks.     Station 
agent  and  baggagemen  must  attend  personally  to  this  duty,  and  will  not  let 
unauthorized  persons  remove  checks. 

94.  Forward  baggage  promptly.    Baggage  must  be  forwarded  on  the 
train  for  which  it  is  checked.    Do  not,  under  any  circumstances,  check  bag- 
gage, then  agree  to  hold  it  until  passenger  orders  it  forwarded,  but  for- 
ward it  to  destination  and  notify  passenger  accordingly.     Entering  into 
any  such  agreement  is  assuming  an  unwarranted  responsibility,  and  deten- 
tion or  loss  arising  therefrom  will  be  charged  to  party  at  fault.    Claims  for 


228  TWENTIETH  CENTURY  MANUAL 

detention   and   delay    arise    by   reason    of    baggage    not   being    forwarded 
promptly,  and  carried  beyond  or  delivered  short  of  destination. 

95.  Using  other  roads'  check  strictly  forbidden.     Under  no  circum- 
stances will  you  use  special  joint  or  local  check  belonging  to  other  roads  to 
check  baggage,  but  will  forward  them  to  the  general  baggage  agent  as  soon 
as  released  from  baggage. 

96.  Protect  baggage,  company's  property,  etc.     Agents  and  baggage 
agents  will  see  that  all  baggage  and  company's  property  is  placed  in  bag- 
gage room  immediately  upon  departure  of  train  from  which  received,  and 
not  allowed  to  remain  on  platform  exposed  to  storm  or  theft.     Windows 
and  doors  to  baggage  rooms  must  be  kept  closed  and  locked.     Whenever 
absent  from  it  baggage  must  not  be  received,  nor  permission  given  to  leave 
property  of  any  description  in  or  about  the  baggage  room  unless  it   is 
checked  on  a  valid  ticket  within  a  reasonable  time  before  departure  of  train 
on  which  it  is  to  be  transported. 

97.  Collect  charges  on  baggage.    Agents  failing  to  collect  proper  ex- 
cess or  other  charges  due  on  baggage  will  be  charged  with  the  amount  that 
should  have  been  collected  from  the  passenger.     No  excuse  will  be  taken 
for  failure  to  collect  excess  or  other  charges  on  baggage  at  your  station  that 
was  received  from  another  station  bearing  a  collection  card  or  check. 

98.  Disposition    of  stripped   excess   checks.     After   the   baggage  is 
claimed  the  string  portion  of  excess  checks  should  be  sent  to  the  general 
baggage  agent  as  soon  as  stripped,  and  enclose  duplicate  with  excess  bag- 
gage report  at  end  of  month  to  auditor  passenger  traffic. 

99.  Theft.    If  baggage  room  is  broken  into  by  burglars  or  baggage 
is  stolen  from  depot,  telegraph  the  division  superintendent  and  general 
baggage  agent,  at  once,  giving  full  particulars. 

100.  Agents  and  station  baggagemen  must  personally  attach  all  checks 
to  baggage.    Agents  and  station  baggagemen  must  not  give  checks  to  con- 
ductors, train  baggagemen  or  others,  but  see  personally  that  checks  are  at- 
tached to  all  baggage  checked  by  them. 

101.  Money  not  to  be  forwarded  by  train  mail  service.    Agents,  sta- 
tion baggagemen,  telegraph  operators,  train  baggagemen,  and  all  others 
are  strictly  forbidden  to  receive  or  forward  any  letters  or  packages  contain- 
ing money,  whether  registered  or  not,  in  baggage  cars.    Such  packages  must 
be  sent  by  express. 

102.  Baggage  in  bond.     Baggage  in  bond  must  not  be  delivered  to, 
nor  opened  by  owner  or  others  at  intermediate  points,  or  at  any  destination 
until  after  it  has  been  passed  or  examined  by  customs  officials.    Great  care 


RAILWAY  STATION  SERVICE  229 

must  be  exercised  to  prevent  the  cords  and  seals  thereon  from  being  broken 
or  damaged  while  in  transit.  Manifests  should  accompany  all  baggage  in 
bond,  and  agents  and  baggagemen  will  report  any  shortages.  Bonded  bag- 
gage must  be  designated  as  such  on  all  waybills  and  reports. 

103.  Do  not  exchange  local  checks.    Stray  baggage  ordered  from  one 
local  station  to  another  will  be  forwarded  under  the  original  checks.     If 
baggage  is  on  hand  advise  the  general  baggage  agent  when  it  will  go  for- 
ward; if  not,  answer  to  that  effect.     The  receiving  agent  will  answer  by 
letter  when  baggage  is  received.     One  local  check  must  not  be  exchanged 
for  another  of  the  same  form;  baggage  to  be  forwarded  may  be  sent  on 
under  the  same  check  when  passenger  wishes  baggage  to  follow. 

104.  Dividing  baggage  not  permitted.     Check  all  baggage  belonging 
to  one  party  to  the  same  destination.     Do  not  separate  the  baggage  by 
checking  part  of  it  to  one  station  and  part  to  another.    Always  endeavor  to 
ascertain  the  actual  owners  of  each  piece  of  baggage  checked. 

105.  Telegrams  for  stray  baggage.     All  telegrams  or  letters  making 
inquiry  for  stray  baggage  should  be  signed  by  the  agent  or  baggageman,  as 
no  attention  will  be  paid  to  such  requests  from  authorized  persons. 

106.  Unclaimed  baggage.     At  the  end  of  thirty  days  all  unclaimed 
baggage  will  be  forwarded  to  the  general  baggage  agent  under  the  original 
checks,  with  the  storage  check  and  unclaimed  baggage  tag  Form  G.  B.  0. 
attached,  properly  filled  in,  and  all  information  regarding  such  bag- 
gage given  to  the  general  baggage  agent  by  letter,  and  the  auditor  passen- 
ger traffic  advised  disposition  made  of  the  storage  check.  ' 

107.  Storage  checks  on  baggage  at  the  end  of  twenty-four  hours.    All 
baggage  unclaimed  at  stations  (except  in  Arkansas)  at  the  end  of  twenty- 
four  hours,  whether  checked  or  not,  must  have  a  storage  check  Form  G.  B.  0. 
attached,  and  handle  in  accordance  with  instructions  printed  on  stor- 
age checks.     IN  ARKANSAS  attach  storage  check  Form  G.  B.  0.  

at  the  end  of  forty-eight  hours. 

108.  Baggage  checked  through  not  to  be  held  over.     Baggage  pass- 
ing over  the  line  under  through  or  local  checks  will  not  be  held  short  of 
destination,  unless  the  duplicate  checks  are  surrendered. 

109.  Send  reports  promptly.    All  reports  required  by  the  baggage  de- 
partment must  be  made  and  forwarded  promptly  in  accordance  with  in- 
structions printed  on  such  blanks. 

110.  Allow  no  loafing  in  baggage  rooms.     Baggage  rooms  must  be 
kept  clean  and  in  order,  and  not  made  a  place  for  loafers.     Baggage  must 
be  kept  piled  up  in  the  rooms. 


230  TWENTIETH  CENTURY  MANUAL 

Transportation  of  deceased  persons  in  baggage  cars.  Bodies  of  dead 
persons,  presented  in  conformity  with  the  rules  of  national,  state,  and  local 
boards  of  health,  as  formulated  by  the  American  Association  of  general  bag- 
gage agents  will  be  transported  in  baggage  cars. 

111.  Full  fare  for  transportation  of  corpse.     The  rate  for  the  trans- 
portation of  a  corpse  of  a  person  of  any  age  must  be  ONE  LOWEST  FULL 
FIRST-CLASS  FARE  WITH  MINIMUM  OF  $1.00.     The  usual  free 
baggage  allowance  may  be  made  on  each  corpse  ticket. 

112.  Checking  corpses.    When  a  corpse  is  offered  for  shipment  you  will 
require  party  in  charge  to  present  two  tickets   (one  of  the  tickets  to  be 
.marked  "corpse"),  both  reading  via  same  route  and  to  same  destination. 

When  the  corpse  is  destined  to  a  point  on  any  of  the  lines  listed,  the  bag- 
gage agent  will  take  up  the  ticket  endorsed  "corpse"  and  issue  an  excess 
baggage  check  to  the  local  or  foreign  point  as  the  case  may  require. 

When  the  destination  is  on  a  line  not  given,  the  excess  baggage  check 
will  be  issued  only  to  the  junction  where  ticket  leaves  the  line  mentioned, 
and  the  remainder  of  the  ticket  will  be  returned  to  the  escort  for  use  beyond 
junction  to  which  the  corpse  has  been  checked,  with  the  explanation  that 
the  excess  check  must  be  surrendered  at  that  junction  and  the  transporta- 
tion of  the  corpse  arranged  for  in  accordance  with  the  rules  over  which 
ticket  reads  from  that  point  to  destination.  Ticket  or  coupons  collected 
should  be  cancelled  and  forwarded  to  auditor  passenger  traffic  at  the  close 
of  the  day's  business. 

All  coupons  of  the  excess  baggage  check  will  be  endorsed  to  show  form 
and  number  of  ticket  issued  for  the  transportation  of  corpse.  The  dupli- 
cate portion  will  be  given  to  the  escort,  and  the  strap  part  attached  to  the 
box  and  waybilled  same  as  baggage.  The  escort's  ticket  will  be  endorsed 
as  follows,  with  stamp  or  pen  and  ink  across  back  of  each  coupon:  "This 
ticket  will  not  be  honored  for  passage  unless  presented  with  excess  baggage 

check  No.  ."  When  the  corpse  is  checked  short  of  destination  of  the 

ticket  endorse  only,  the  coupons  up  to  such  intermediate  point,  the  re- 
mainder of  the  ticket  to  be  left  from  such  endorsement.  Nothing  in  the 
foregoing  modifies  rules  regarding  the  certificate,  transit  permits,  etc., 
necessary  to  show  corpse  was  properly  prepared  for  shipment. 

113.  State  board  of  health  rules.     Rules  governing  the  preparation 
of  dead  bodies  will  be  found  printed  on  the  back  of  transit  permits,  with 
which  all  stations  should  be  supplied.     These  rules  of  the  state  board  of 
health  must  be  strictly  enforced  by  agents  before  accepting  corpse  for  trans- 
portation, and  the  transit  permits  will  be  made  out  in  duplicate  and  a  copy 
sent  to  the  general  baggage  agent. 


EAILWAY  STATION  SERVICE  231 

114.     Abbreviations  for  the  description  of  baggage. 

Bag,  black    B.  B. 

Bag,  carpet    C.  B. 

Bag,  emigrant    E.  B. 

Bag,  grain    G.  B. 

Bag,  oil  cloth 0.  C.  B. 

Bag,  Sailor's    S.  B. 

Basket    Bkt. 

Basket,  canvas  covered  C.  C.  B. 

Bicycle Bye. 

Box Box 

Box,  hat   H.  B. 

Bundle : Bdl. 

Carriage,  baby B.C. 

Case,  gun    , G.    C. 

Case,  sample S.  C. 

Case,  telescope  Tel.  C. 

Case,  whip    W.  C. 

Chest,  emigrant   Em.  C. 

Chest,  tool    T.  C. 

Trunk,  black    B.  T. 

Trunk,  emigrant Em.  T. 

Trunk,  canvas    C.  T. 

Trunk,  sole  leather S.  L.  T. 

Trunk,  sole  leather,  canvas  covered L.  C.  C.  T. 

Trunk,  rawhide R.  H.  T. 

Trunk,  russet    R.  T. 

Trunk,  sample    S.  T. 

Trunk,  steamer  Str. 

Trunk,  tin    T.  T. 

Trunk,  zinc Z.  T. 

Valise  alligator A.  V. 

Valise,  black    B.  V. 

Valise,  canvas    C.  V. 

Valise,  canvas   covered C.  C.  V. 

Valise,  oil  cloth 0.  C.  V. 

Valise,  russet    f R.  V. 

Valise,  sole  leather  S.  L.  V. 

Secured  with  rope X. 

Secured  with  strap 0. 


232  TWENTIETH  CENTURY  MANUAL 


ABBREVIATIONS  FOR  DESCRIPTION  OF  BAD  ORDER. 


Bottom  broken Bot.  Bk. 

Bottom  split   B.  S. 

Bottom  loose B.  L. 

Catches  off C.  0. 

Catches  broken , C.  B. 

End  broken    E.  B. 

End  split .E.  S. 

Hinges  broken    H.  B. 

Hinges  off    H.  O. 

Hinges  loose    H.  L. 

Side  split    ' S.  S. 

Side  broken S.  B. 

Side  loose S.  L. 

Lock  broken L.  B. 

Lock  damaged    L.  D. 

Lock  loose    L.  L. 

No  lock N.  L. 

Top  loose    T.  L. 

Top  broken    T.  B. 

Top  split T.  S. 

General  bad  order GL  B.  0. 


RAILWAY  STATION  SERVICE 
BAGGAGE   FORWARDED. 


233 


Date 

Kind 
of 

Check 

Number 
of  Check 

Descrip- 
tion 

DESTINATION 

Train 
No. 

Condition 
of 
Baggage 

• 

234 


TWENTIETH  CENTURY  MANUAL 
BAGGAGE  RECEIVED. 


Date 


Kind 

of 
Check 


Number 
of  Check 


Descrip- 
tion 


DESTINATION 


Train 
No. 


Condition 

of 
Baggage 


RAILWAY  STATION  SERVICE 


Form  800 


MAIL  SHORTAGE  NOTICE. 


235 

A  121 


is  notice  must  be  addressed  exactly  as  the  pouch  it  represents, 
and  is  to  be  forwarded  through  to  destination  in  lieu  of  every  pouch  of 
mail  Bhort. 

1   Pouch 


Insert    here    address 
of  pouch  short. 


For 


From 


Mason  City,  la. 


via 


Hayfield,   Minn. 


St.  Paul. 


Bate,. 


May  TO, 


B.  121 


SIR  : — I  am  short  pouch  due  by  this  train  labeled  as  per 
address  on  the  other  side  of  this  slip,  and  which  should  have  been 


received  at_ 
from 


Q  30  P  M 


C   G   W 


R.  R  ,  train  No 


Train  late  and  failed  to  connect. 
Shortage.  I 


Cause          PmirlrTir+  *— hit  from  nr-*-  - 

Of 


(Sign  here). 

Baggageman 


(Erase  all  but  one  line  above.) 

Smith. 


. 


R    R 


Hayfidd. 


Transfer  Clerk  at. 


Hayfield. 


236 


TWENTIETH  CENTURY  MANUAL 


T,  AND  D,  RAIL  ROAD  CO, 

STORAGE    Q  STUB. 


BAGGAGE  CHECK  ISSUED  BY 


NO.  OF  BAGGAGE  CHECK, 


R.  R. 


Storage  due  from. 


No. 


0 


_,_, must  each  day  attach  this 

form  to  all  baggage  that  has  been  on 
hand  twenty-four  hours. 

First  enter  the  hour  and  date  and  the 
initials  and  number  of  baggage  check 
on  all  three  portions. 

The  time  entered  must  show  the  time 
at  which  storage  commenced. 

Detach  the  stub  and  send  at  once  to 
Auditor  Passenger  Traffic. 


T,  AND  D.  RAIL  ROAD  CO, 

STORAGE         ^••••V*  CHECK. 


.Static 


Storage  due  from. 


Days. 

Ant't. 

Days. 

Ain't. 

Days. 

Am't. 

21 

*  $2.25 

il  $ 

1.25 

1 

$  .25 

22 

2.35 

12 

.85 

2 

.35 

23 

2.45 

13 

.45 

3 

.45 

*4 

2.55 

14 

.55 

4 

.55 

25 

2.65 

15 

.65 

5 

.65 

26 

2.75 

lt> 

.75 

6 

.75 

27 

2  85 

17   1 

.85 

7 

85 

28 

2.95 

18   ] 

.95 

8 

.H5 

29 

3.05 

19   s 

'.05 

9 

1.05 

30 

3.15 

20   I 

U5 

iU   " 

1.15 

No. 


0 


T,  AND  D,  RAIL  ROAD  CO, 


PASSENGER'S  RECEIPT 

FOR  AMOUNT  PAID  FOR 

Storage  of  Baggage 

BEARING  CHECK  ISSUED  BY 
_R.  R. 


.NO.  OF  BAGGAGE  C1U.UK. 


The  time  entered  on  the  face  of  this 
Receipt  shows  when  storage  charges 
commenced,  and  the  punch  mark  indi- 
cates the  number  of  days  charged  for 
and  amount  paid. 

General  Baggage  Agent. 


Fold  the  Receipt  over  the  check  por- 
tion  at  the  perforated  line,  and  without 
separating  them,  attach  to  the  baggage 
by  running  the  baggage  check  strap 
through  both  slots. 

'  When  baggage  is  claimed  compute  the 
number  of  days  storage  from  time 
shown  on  receipt  and  check  and  punch 
out  the  *  between  the  number  or  days 
and  amount  collected. 

Give  receipt  to  party  paying  storage 
and  the  check  portion  at  close  of  month 
with  report  to  the  Auditor  Passenger 
Traffic. 

General  Baggage  Agent. 


0 


si' 

69' 


tO'S 


81 


Si' I 


'JS'  I 


Wl 


81 


Q8'l        SI 


fig'18      II 


•SACQ 


>  0-9'H 
08 


967- 


8?? 


S8S 


QS'S 


t'* 


061 


uiojj  enp  aBBJOjs 


idiaoau        <••••••»        3DVH01S 

'03  QVOH  1IVH  '0  ONV  1 


RAILWAY  STATION  SERVICE 


237 


124 


From 


UNCLAIMED  BAGGAGE  REPORT 

Hayfield,  Minn. Station          MaV  10>         190 


Number  of  Local  Excess  Form  G.  B.  0. 61  on  hand,. 
"      "          "      needed, 


100 


Number  of  Local  Form  G.  B.  0.  60  on  hand,  -      10 
needed.-    100 


Total  Number  of  Pieces  Forwarded  since  last  Report,, 


100 


All  Baggage  remaining  on  hand  30  days  unclaimed,  whether  checked  or  not,  will  be  fcrwarded 
to  Chicago,  and  General  Baggage  Agent  advised  by  letter. 


Description. 

Names  and  Marks. 

Kind  of  Check. 

No.  Checks. 

Date  Received. 

1 

sc. 

Local 

4664 

April  30 

Smith 


Agent  or  Baggage  Master. 

NOTICE. — This  Report  must  be  made  on  the  7th,  isth,  226.,  and  last  day  of  each  month,  and 
include  all  Baggage  and  Registered  Matter  on  hand  at  your  Station,  whether  Checked  or  not.  For- 
ward this  Report  promptly  to  General  Baggage  Agent. 


Abbreviations  for  the  Description  of  Baggage 


Sole  Leather  Trunk. 

SL  T 

Tool  Chest 

.T  C 

Canvas  Covered  Valise 

C  C  V 

Canvas  Covered  Trunk. 

..C  C  T 

Black  Chest  .  . 

.  .BC 

Black  Bag 

B  B 

Painted  Canvas  Trunk  . 
Russet  Leather  Trunk 

.  .P  C  T 
.R  L  T 

Blue  Chest. 
Red  Chest 

B  Chest 
R  C 

Russet  Bag  
Oil  Cloth  Bag 

..  .   R  B 
O  C  B 

Canvas  Sample  Trunk.  . 

.  .C  ST 

Green  Chest  

G  C 

Canvas  Bag 

.C  Bae 

Sample  Trunk  

X 

White  Chest  .    ... 

W  C 

Carpet  Bag 

C  B 

Canvas  Trunk     . 

.    C  T 

Keister 

K 

Sailor's  Bag 

S  B 

Russet  Trunk  

.RT 

Box  

.Bx 

Basket.  . 

Bkt 

Saratoga  Trunk  

.      .ST 

Hat  Box 

.H  B 

Canvas  Covered  Basket 

C  C  B 

Black  Trunk 

.B  T 

Tin  Box 

TB 

Package 

Pke 

Green  Trunk  

..GT 

Sample  Case  

SC 

Bundle  . 

Bdi 

Hair  Trunk  

.HT 

Gun  Case. 

GCase 

Bale  

.Bale 

Zinc  Trunk 

X  T 

Black  Valise 

B  V 

Sack 

Sk 

Tin  Trunk  

..  .TT 

Russet  Valise  

RV 

Whip  Case  

WCase 

238  TWENTIETH  CENTURY  MANUAL 

Nearly  all  roads  have  done  away  with  the  brass  checks  and  use 
card  checks  with  numbers  on  them  which  are  torn  apart  after  being 
filled  out;  the  duplicate  is  given  to  passenger,  and  the  other  tied  to 
baggage. 


Dennlson  Mfg.  Co.,  Makers.         BIO 

T.  AND  D.  RAIL  ROAD  CO. 

G.  B.  O.  /"N  60 

Local  STRING  Check. 
From  PRAIRIE  CITY 

_  Des  Moines 

To 

State. I™* 

4 9350 C 


BIO 

T.  AND  D.  RAIL  ROAD  CO. 

G.  B.  O.          /~~  """)  60 

Local  DUPLICATE  Check. 
From  PRAIRIE  CITY 

Des  Moines 
State 


Description  ol  Baggage- 


Report  any  irregularities  to 


General  Baggage  Agent, 

CHICAGO. 


49350  C 


TUTLWAY  STATTOX  SERVICE 


129 


C 


•  ISSUED  BY  THE 

T.  AND  D.  RAIL  ROAD  CO. 

From       Marshalltown,  Iowa, 
rj\Q         Council  Bluffs,  Iowa, 

Via 

Direct  Line 
May  10,  1906. 
9 


Train 


No.  14928 


C 


') 


T.  AND  D.  RAIL  ROAD  CO. 

From       Marshalltown,  Iowa, 
rj\o         Council  Bluffs,  Iowa, 

Via 

Direct  Line 

Train ? 

No.  14928 


C 


T.  AND  D.  RAIL  ROAD  CO, 

From      Marshalltown,  Iowa, 
To. 


Council  Bluffs,  Iowa, 


Via 


Direct  Line 


Train. 
Date_ 


May  10,  1906 


No.  14928 


239 

127 


2630 

Excess  Check 

From          D€S  Moines,  Iowa, 
Tn         Dallas  Center,  Iowa. 
State 


ROUTE 

JUNCTION    POINTS 

M.  &  St.  L. 

Charge  for  excess  on  this  piece 
bearing  checks 

Nos 


14657 


14658 


EX.  WEIGHT 

NO.  TICKET 

COLLECTED 

500 

Loc.  9468 

125  Coupons, 
or  cash,  as  case  may  be. 

Duplicate     263O 

From          Des  Moines,  Iowa, 

To Dallas  Center,  Iowa. 

Route_ 


EX.  WEIGHT 

NO.  TICKET 

AMOUNT  COLLECTED 

500 

Loc.  9468 

125  Coupons 

Agent's  Stub 

Date  May  10,  1906. 

From          D€S  Moines,  Iowa, 


Dallas  Center,  Iowa. 


Route 


Charges  for  Excess  collected  on 

this  piece  bearing  checks 
Nos 14656-57-58 


EX.  WEIGHT 

NO.  TICKET 

COLLECTED 

500 

Loc.  9468 

125  Coupons,  or  cash, 
as  case  may  be. 

240 


TWENTIETH  CENTUBY  MANUAL 


SPECIAL  STRAP  CHECK, 


"fOm 


(STATE- 
TO        San  Francisco,  Calif. 


Des  Moines 


/id          Omaha-Union  Pac., 


Denver-D.  &  R.  G.,  to  Granger; 


R.  G.  &  W.,  to  Ogden  &  So.  Pac 


54001 


T.  &  D.   3.  R.  CO. 

SPECIAL  DUPLICATE  CHECK, 


From 


Des  Moines 


TO 


San  Francisco 


Via 


Omaha 


Denver,  Granger 


Ogden 


DESCRIPTION 

OF  BAGGAGE.  ^-  *  runk 


54001 


Special 
Strap 

From 


Check, 
Form  727. 


Moines 


To 


Los  Angeles 


Calif. 


ROUTE  JUNCTION  POINT 

T.  A  D.  R.  R.   to       Kan.  City 
C.,  R.  I.  &  P.  to         El  Paso 


So.  Pac. 


to 


Dstn. 


to 


155000 


T.  &  D.  R.  R.  CO. 


Special 
Duplicate 

From 


Form 

727 


Des  Moines 


T0 


Los  Angeles 


Calif. 


ROUTE  JUNCTION  POINT 

T.  &  D.  R.  R.    to      Kan.  City 


C.,  R.  I.  &  P.  to 


El  Paso 


So.  Pac. 


to 


Dstn. 


to 


155000 


RAILWAY  STATION  SERVICE 


241 


Date 


C.  O.  D.  Check 
and  Stub 

10,  1906. 


From 


Moines,  Iowa, 


Dallas  Center,  Iowa. 


Route 


5.00 


.50 


_Excess  weight. 

-Storage. 

$ '25  Transfer. 

$ °-^. Account  total. 

No.  Passengers i 


Check  \Tns            56-57-58 
Remarks 


126 


Duplicate 

Date  May  10,  1906. 

$  5'75    on  B.  B  and  this  check 
No ? 


From         Des  M tines,  Iowa, 

/P0         Dallas  Center,  Iowa. 

Route 


(261 


( STRAP 


Nos 


.on  Bag.  bearing  check 
56-51-58 


From 


Moincs,  Iowa, 


Dallas  Center,  Iowa. 


Route 


1261 

Passenger  holds  duplicate  check. 


e 


3 


M 


S3  O 

&  O 


O 


I 

0 


f£ 


Ou 

O 
2    5 


242  TWEXTIETH  CENTURY  MANUAL 

GENERAL  BAGGAGE  AGENT 

Grinnell         station,  May  10,  Jf)n  6. 

DEAR  SIR: — I  have  this  day  issued  C.  O,  D.  Check 

No — 4°4°,  and  have  inclosed  the  duplicate  check  to  the  agent  at 

destination. 

Prom Grinnell 


Chicago. 


Route. 


$  2-50    for  50°    Ibs.     Excess  Weight. 
$     -50    Storage  at     Grinnell. 
$_J^_Transfer  flf     Grinnell. 
$ Account 


Number  of  Passengers L 


Check  Nns  44  and  4o 


No.  and  kind  of  check  detached,  if  any. 


Remarks. 


Yours  truly, 

C.  W.  Jones.          Baggage  Agent. 


A  139 


RAILWAY  STATION  SERVICE 

STATION  BAGGAGE  RECEIPT. 

Grinnell       0,    ,.                  March  31,          1ftA  6 
Station,    -- 190 


243 


RECEIVED  THE  FOLLOWING  BAGGAGE  IN  GOOD  ORDER: 


DESCRIPTION 

CHECK  READS 

NO.  OF  CHECK 

DESTINATION 

FROM 

TO 

1  S  Case. 

Grinnell. 

Des  Moines 

4460 

Des  Moines 

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n 

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n 

• 

Smith 


Baggageman.   Train  No. 


244 


TWENTIETH  CENTURY  MANUAL 
BAGGAGE    SHORT. 


DESCRIPTION 

CHECK  READS 

NO.  OF  CHECK 

DESTINATION 

FROM 

1O 

- 

BAGGAGE   OVER. 


DESCRIPTION 

CHECK.  READS 

NO.  OF  CHECK 

DESTINATION 

FROM                          TO 

• 

INSTRUCTIONS. 

This  "Way-Bill,  properly  filled  out,  must  accompany  all  Baggage  delivered  by 
Agents  to  Train  Baggagemen. 

Train  Baggagemen  must  examine  and  check  this  Way-Bill  with  Baggage 
Received,  and  note  under  head  of  "  Remarks  "  all  mistakes.  Under  no  circum- 
stances will  they  be  allowed  to  change  figures  made  by  Agents. 

This  "Way-Bill  must  be  signed  by  Train  Baggageman  receiving  same,  and 
forwarded  to  General  Baggage  Dept.  with  his  Train  Report. 

REMARKS. 


RAILWAY  STATION  SERVICE 


245 


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Through  and  Daily  Rail  Roa 

TRANSPORTATION  OF  COR 

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EAILWAY  STATION  SERVICE  249 

RULES  OF  THE  STATE  BOARDS  OF  HEALTH, 

The  American  Public  Association,  and  the  Ameri- 

can Association  of  General  Baggage  Agents, 

for  the  Transportation  of  the  Dead. 

These  Rules  apply  equally  to  all  Common  Carriers,  and,  having 

been  duly  adopted  and  properly  published,  have 

the  full  force  of  law. 

RULE  1.  The  transportation  of  bodies  dead  of  Small  Pox,  Asiatic  Cholera,  Yellow  Fever, 
Typhus  Fever,  or  Bubonic  Plague,  is  absolutely  forbidden. 

RULE  2.  The  bodies  of  those  who  have  died  of  diphtheria  (membraneous  croup),  scarlet  fever 
(scarlatina,  scarlet  rash),  glanders,  anthrax,  or  leprosy,  shall  not  be  accepted  for  transportation  unless 
prepared  for  shipment  by  being  thoroughly  disinfected  by  (a)  arterial  and  cavity  injection  with  an 
approved  disinfectant  fluid,  (6)  disinfecting  and  stopping  of  all  orifices  with  absorbent  cotton,  and  (c) 
washing  the  body  with  the  disinfectant,  all  of  which  must  be  done  by  an  embalmer,  holding  a  certificate 
as  such,  approved  by  the  State  Board  of  Health  or  other  State  Health  Authority.  After  being  dis- 
infected as  above,  such  body  shall  be  enveloped  in  a  layer  of  cotton  not  less  than  one  inch  thick,  com- 
pletely wrapped  in  a  sheet  and  bandaged  and  encased  in  an  air-tight  zinc,  tin,  copper,  or  lead  lined 
coffin,  or  iron  casket,  all  joints  and  seams  hermetically  soldered,  and  all  enclosed  in  a  strong,  tight 


,  , 

wooden  box.     Or,  the  body  being  prepared  for  shipment  by  disinfecting  and  wrapping  as  above,  may 
be  placed  in  a  strong  coffin  or  casket,  and  said  coffin  or  casket  encased  in  an  air-tight  zinc,  copper, 
tin  case,  all  joints  and  seams  hermetically  soldered  and  all  enclosed  in  a  strong  outside  wooden  box. 


,  . 

RULE  3.  The  bodies  of  those  dead  of  typhoid  fever,  puerperal  fever,  erysipelas,  tuberculosis, 
and  measles,  or  other  dangerous  communicable  diseases  other  than  those  specified  in  Rules  1  and  2, 
may  be  received  for  transportation  when  prepared  for  shipment  by  filling  cavities  with  an  approved 
disinfectant,  washing  the  exterior  of  the  body  with  the  same,  stopping  all  orifices  with  absorbent 
cotton,  and  enveloping  the  entire  body  with  a  layer  of  cotton  not  less  than  one  inch  thick,  and  all 
wrapped  in  a  sheet  and  bandaged  and  encased  in  an  air-tight  coffin  or  casket;  provided,  that  this 
shall  apply  only  to  bodies  which  can  reach  their  destination  within  forty-eight  hours  from  time  of 
death.  In  all  other  cases  such  bodies  shall  be  prepared  for  transportation  in  conformity  with  Rule  2. 
But  when  the  body  has  been  prepared  for  shipment  by  being  thoroughly  disinfected  by  an  embalmer 
holding  a  certificate  as  in  Rule  2,  the  air-tight  sealing  may  be  dispensed  with. 

RULE  4.  The  bodies  of  those  dead  of  diseases  that  are  not  contagious,  infectious,  or  com- 
municable, may  be  received  for  transportation  when  encased  in  a  sound  coffin  or  casket  and  enclosed 
in  a  strong  outside  wooden  box,  provided  they  reach  their  destination  within  thirty  hours  from  time 
of  death.  If  the  body  cannot  reach  its  destination  within  thirty  hours  from  time  of  death,  it  must 
be  prepared  for  shipment  by  filling  cavities  with  an  approved  disinfectant,  washing  the  exterior  of 
the  body  with  the  same,  stopping  all  orifices  with  absorbent  cotton  and  enveloping  the  entire  body 
with  a  layer  of  cotton  not  less  than  one  inch  thick,  and  all  wrapped  in  a  sheet  and  bandaged,  and 
encased  in  an  air-tight  coffin  or  casket.  But  when  the  body  has  been  prepared  for  shipment  by 
being  thoroughly  disinfected  by  an  embalmer  holding  a  certifiante  as  in  Rule  2,  the  air-tight  sealing 
may  be  dispensed  with. 

RULE  5.  In  cases  of  contagious,  infectious,  or  communicable  diseases,  the  body  must  not  be 
accompanied  by  persons  or  articles  which  have  been  exposed  to  the  infection  of  the  disease,  unless 
certified  by  the  Health  Officer  as  having  been  properly  disinfected  ;  and  before  selling  passage  tickets, 
agents  shall  carefully  examine  the  transit  permit  and  note  the  name  of  the  passenger  in  charge,  and  of 
any  others  proposing  to  accompany  the  body,  and  see  that  all  necessary  precautions  have  been  taken 
to  prevent  the  spread  of  the  disease.  The  transit  permit  in  such  cases  shall  specifically  state  who  is 
authorized  by  the  Health  Authorities  to  accompany  the  remains.  In  all  cases  where  bodies  are  for- 
warded under  Rule  No.  2,  notice  must  be  sent  by  telegraph  to  Health  Officer  at  destination,  advising 
the  date  and  train  on  which  the  body  may  be  expected.  This  notice  must  be  sent  by  or  in  the  name 
of  the  Health  Officer  at  the  initial  point,  and  is  to  enable  the  Health  Officer  at  destination  to  take  all 
necessary  precautions  at  that  point. 

RULE  6.  Every  dead  body  must  be  accompanied  by  a  person  in  charge,  who  must  be  provided 
with  a  passage  ticket  and  also  present  a  full  first-class  ticket  marked  "Corpse"  for  the  transportation 
of  the  body,  and  a  transit  permit  —  showing  physician's  or  coroner's  certificate,  Health  Officer's  permit 
for  removal,  undertaker's  certificate,  name  of  deceased,  date  and  hour  of  death,  age,  place  of  death, 
cause  of  death,  and  if  of  a  contagious,  infectious,  or  communicable  nature,  the  point  to  which  the 
body  is  to  be  shipped,  and  when  death  is  caused  by  any  of  the  diseases  specified  in  Rule  No.  2,  the 
names  of  those  authorized  by  the  Health  Authorities  to  accompany  the  body,  The  transit  permit 
must  be  made  in  duplicate,  and  the  signatures  of  the  physician  or  coroner,  Health  Officer  and  under- 
taker must  be  on  both  the  original  and  duplicate  copies.  The  undertaker's  certificate  and  paster  of  the 
original  shall  be  detached  from  the  transit  permit  and  pasted  on  the  end  of  the  coffin  box.  The 
physician's  certificate  and  transit  permit  shall  be  handed  to  the  passenger  in  charge  of  the  corpse. 
The  whole  duplicate  copy  shall  be  sent  to  the  official  in  charge  of  the  baggage  department  of  the 
initial  line,  and  by  him  to  the  Secretary  of  State  or  Provincial  Board  of  Health  of  the  State  or  Province 
from  which  sa;d  shipment  was  made. 

RULE  7.  When  dead  bodies  are  shipped  by  express,  the  whole  original  transit  permit  shall  be 
pasted  upon  the  outside  box,  and  the  duplicate  forwarded  by  the  express  agent  to  the  Secretary  of 
the  State  or  Provincial  Board  of  Health  of  the  State  or  Province  from  which  said  shipment  was  made. 

RULE  8.  Fvery  disinterred  body,  dead  from  any  disease  or  cause,  shall  be  treated  as  infectious 
or  dangerous  to  the  public  health,  and  shall  not  be  accepted  for  transportation  unless  said  removal 
has  been  approved  by  the  State  or  Provincial  Health  Authorities  having  jurisdiction  where  such  body 
is  disinterred,  and  the  consent  of  the  Health  Authorities  of  the  locality  to  which  the  corpse  is  con- 
signed has  first  been  obtained;  and  all  such  disinterred  remains  shall  be  enclosed  in  a  hermetically 
sealed  (soldered)  zinc,  tin,  or  copper  lin<H  coffin  or  box.  Bodies  deposited  in  receiving  vaults  shall 
be  treated  and  considered  the  same  as  bun  -4  bodies. 


250  TWENTIETH  CENTURY  MANUAL 

TRANSPORTATION  OF  DECEASED  PERSONS  IN  BAGGAGE  CARS. 


To  Agents,  Station  and  Train  Baggagemen: 

You  will  in  no  case  receive  a  corpse  for  transportation  unless  accompanied  by  a  physician's, 
coroner's,  or  board  of  health  certificate,  also  an  undertaker's  certificate  that  the  body  has  been  prepared 
for  burial  and  shipment  in  accordance  with  the  rules  of  the  State  Board  of  Health,  nor  will  you  receive 
it  even  with  such  certificates  if  fluids  or  offensive  odors  are  escaping  from  the  case.  One  full  first  class 
limited  or  unlimited  ticket  will  be  required  for  the  transportation  of  a  corpse  without  regard  to  the  age 
of  the  deceased,  and  the  word  "Corpse,"  must  be  plainly  written  on  the  face  of  a  local  and  on  each 
coupon  of  a  coupon  ticket.  A  corpse  will  not  be  taken  for  transportation  unless  a  passenger  is  in  charge. 
A  record  must  be  made  on  the  back  of  your  station  and  trip  reports  of  all  bodies  shipped  and  carried, 
giving  name  of  deceased,  and  destination. 

It  will  be  the  duty  of  Agents  and  Baggage  Agents  to  see  that  each  burial  case  is  properly  marked 
on  "Paster,"  giving  date  and  at  what  station  shipped,  point  of  destination,  "State,"  number  and  form 
of  ticket,  name  of  passenger  in  charge  and  place  of  residence,  with  name  of  agent  If  the  corpse  is 
destined  to  a  point  beyond  the  initial  line,  the  initials  of  each  road  over  which  it  passes  must  be  written 
on  the  paster;  also  the  terminal  point  of  each  road  at  which  transfer  is  made  with  the  connecting  line 
as  shown  on  the  coupons  of  the  ticket. 

You  will  see  that  the  "Certificate  of  Undertaker"  is  properly  filled  out  by  him,  and  that  the 
paster  is  properly  filled  out  by  yourself  and  is  securely  fastened  on  the  end  of  the  coffin  box  before  it  is 
put  into  the  car,  and  the  permit  remaining  you  will  hand  to  the  passenger  in  charge  of  the  corpse. 

The  whole  form  must  be  made  in  duplicate,  either  with  a  pen,  carbon  paper  or  simplex  paper, 
and  the  signatures  of  the  physician  or  coroner  and  undertaker  must  be  on  both  the  original  and  dupli- 

The  undertaker's  certificate  and  paster  of  the  original  will  be  detached  from  the  physician's 
certificate  and  permit,  and  fastened  on  the  end  of  the  coffin  box.  The  physician's  certificate  and  the 
permit  will  be  handed  to  the  passenger.  The  whole  duplicate  copy  will  be  sent  to  the  General  Baggage 
Agent  of  the  initial  road  by  first  passenger  train. 

All  this  information  is  necessary  to  insure  the  prompt  and  correct  transportation  of  the  corpse. 
APPROVED: 

Passenger  Traffic  Manager.  Gen'l  Baggage  Agent. 


Form  1017.  902    10M 

Through  and  Daily  Rail  Road  Company. 


Omaha,  Nebr. $ fa Hon. 

May  11,  190  6 


Auditor  Pass.  Traffic, 

CHICAGO. 


DEAR  SIR: — Herewith  find  ticket  issued  by 

T.  &  D. Ry.  from__  Omaha,  Nebr.,  _j0 

Des  Moines  form  Local  book  fj0f     145 


on  which  we  have  issued  Excess  Check  from M_ No.     667 

for  CORPSE. 

John  Joiner, Baggage  Agent. 

Agents  will  fill  out  one  of  these  blanks  and  forward  with  ticket  by 
first  train  to  Auditor  Pass.  Traffic.  Write  or  stamp  the  word  "Corpse" 
across  each  ticket,  also  No.  of  Excess  Check. 


RAILWAY  STATION  SERVICE  251 

Lost  checks.  When  duplicate  is  lost,  passengers  claiming  bag- 
gage must  identify  it  in  the  following  manner : 

The  claimant  must  describe  the  contents,  produce  the  keys  and 
open  the  baggage.  If  the  identification  is  satisfactory,  Baggage 
Master  must  take  receipt  on  the  proper  form,  collect  fifty  cents  to 
cover  the  loss  of  each  duplicate  check,  sending  "  Receipt  for  Lost 
Checks"  and  strap  check  immediately  by  Express  to  General  Bag- 
gage Agent,  with  a  statement  of  the  fact,  and  account  for  the 
collection  on  his  weekly  baggage  report. 


NOTICE.— This  Re- 
ceipt properly  filled  out, 
accompanied  by  Strap 
Check,  must  be  forwarded 
to  the  undersigned  by  first 
train. 

GEO.  W.  BROWN, 
Gen'l  Baggage  Agent. 


Form  418          A  6.  B.  0.  NO, 


Through  and  Daily  Rail  Road  Go, 


RECEIPT    FOR    LOST  CHECKS. 

Grinnell,  la.,       Station.      May  10,         \  gQj? 

Received  of  the  THROUGH  AND  DAILY  RAIL  ROAD  CO,,  my         Trunk 
bearing  Strap  or  String  Check  No.  4644  from     Chicago       to     Grinnell 

via — c-  R-  L  &  p- R,  R,    The  Duplicate  corresponding  with  above  described 

Check  was  lost  by  me, 

Signed  John  Smith,  nwner. 

POSt  Office  Address      Grinnell,  Iowa. 

The  owner,  after  describing  contents,  opened  and  proved  property,  before  the  same  was 
delivered  by  me,  and  FIFTY  CENTS  collected  for  LOST  CHECK. 

G.  W.   Dubeck, 


Baggage  Agent. 


252 


TWENTIETH  CENTURY  MANUAL 


v\ 


Station 190. . . . 

THIS  IS  TO  CERTIFY  that  I  did  not  use  the  ticket  described  below,  over  the 
R within  its  limits,  that  I  was  the  original  purchaser, 

and  did  not  procure,  while  holding  this  ticket,  FREE  or  REDUCED  RATE  transpor- 
tation between  the  points  named  thereon,  or  any  portion  of  the  journey  covered  by  it, 

owing  to  the  failure  of  the R conductors 

or  agents  to  collect  the  ticket  or  its  equivalent  in  cash  fare,  or  for  any  other  reason, 
and  that  the  reason  for  the  non-use  of  ticket  is  correctly  stated  on  reverse  side  of  this 
blank. 

Issued  by R Form 

No Reading  from 

STAMP  HERE 

To via R.R. 

(Passenger  Sign  Here-) 
_,,  (Name  of  Applicant) 

Agent  to  fill  in  the  following:  < 

[  "  ( Mail' Address)   " 

Agent  to  fill  in  the  following  if  ticket  sold  by  him: 

Ticket  sold  (date) 190 at  $ each. 

RECEIPT. 

(To  be  used  only  for  Tickets  redeemed  by  Agent.) 

Received Dollars 

and cents,  as  full  value  of  above  described  ticket. 

>.  £  RECEIPT  FOR  TICKET  PRESENTED  FOR  REDEMPTION. 

Jig  Station,  190  ... 

5  "£  •  This  is  to  acknowledge  receipt  of  ticket  described  as: 

*  Issued  by ; R Form. 

<  No Reading  from 

T° via 

jE    J    "  (Signature  of  Agent.) 


RAILWAY  STATION  SERVICE  253 


INDEX. 


FREIGHT  DEPARTMENT 

Abbreviations — 

On   waybills    88 

Use    of     141 

Abstracting — 

Waybills    received    174-176-177 

Abstracts — 

Correcting    errors    in    109 

Acetylene  gas  powder — 

Conditions  under  which  received   131 

Acids — 

Carding  cars,   containing    131 

Carloads     130 

Conditions   under  which   received    130 

Less    Carloads     130 

Packing 130 

Advance  charges — 

Agricultural   implements    40 

Alteration    of    advance    charges     i 41 

Prepayment  of  charges  on  return  freight    40 

Advances — 

Definition   of    term 82 

Error   discovered   by    forwarding    agent 82 

Footing  of    82 

Not  to  be  changed  on  waybiM   .    83 

Overcharge  in    82 

Refund   of    overcharge    82 

Securing   authority    for 82 

Separate  waybill  for  correcting    83 

Undercharge    in    83 

Advances — 

Way  bills 82-83 

Advertising — 

Agents,  duty  with    206 

Agents — 

Freight,  general  duty  of    7-8 

Instructions     5-6 

Instructions  received  from    7 

Requirements    of     7 

Responsibilities  of    7 

Sending  to  proper  offices    8 

Agricultural  Implements — 

Reshipped    15 

Arrival — 

Of    freight    104 

Articles — 

Waybill  description    71 

Articles  loose — 

Shipped  with  vehicles 14 

Astray  freight    141-160 

Authority — 

For  special  rates    12 


254  TWENTIETH  CENTURY  MANUAL 

— B— 

Bad  Order  Freight- 
Describing    damage     153 

Reporting    perishable     153 

Reporting  bad  order   shipments 153 

Reports,  forms  of   153-155 

Baggage — 

Carried   on   freight    trains 14 

Bananas — 

Handling    of    125 

Bills  of  Ladings — 

Accomplishment  of 42 

Agents  to  guard  against  receipt 43 

Copies    of    45-50 

Covering  shipments   in  transit 43 

Dating 43 

Entering   through    and   advanced    charges 44 

Forms  to  be  used    42 

How   issued    43 

Issued  on  demand  42 

Notation   made   on   prepaid 44 

Object   of   two    forms 42 

Bonded  Freight — 

Appraised   and  unappraised    119-120 

Arrival  and  delivery  of   122-123 

Cards  for  "Appraised"    120 

Cards  for.  "Unappraised"    121 

Card  waybill  not  to  be  used   121 

Cars    disabled    122 

Corded  and  sealed    119 

Customs  cards,  loss  of 121 

Customs  locks  and  seals    122 

From   connecting  lines    119 

Handling    of   manifest    121 

Internal    Revenue     119 

Internal   Revenue  arrival   and   delivery    122 

Loading    and    transferring    119 

Manifest,   loss  of    121 

Manifest,  to  be  received  with  shipment 121 

Removal  of  seals  or  locks    120 

Waybilling    of 119 

Transit  seals    123 

Business  of  the — 

Freight    department     5-13 

Not   intended   for  public    7 

Calcium  Carbide — 

Condition    under    which    received     131 

Cancelling    waybills     174 

Card  waybill  envelope — 

How    to   use    101 

Card  waybills — 

Attached    to    regular    waybills 101 

Carloads     101 

Cars  for  distributing  point    101 

Definition  of    ' 101 

Forms   of   card   waybill    99-100-102-103 

Interline   shipments    101 

Use  in  extreme  cases  101 

Carding — 

Cars   loaded   with   acid    130-131 

Cars   loaded   with   high  explosives 129-130 


RAILWAY  STATION  SERVICE  255 

Cards- 
Bonded  freight   "Appraised" 120 

Bonded   freight  "Unappraised"    121 

Bonded   freight— loss   of    121 

Bonded   freight — removal  of    122 

High   explosives    130 

Cars- 
Examine  before   loading  grain    , 61 

Examine  before  loading  livestock    51 

Fasten  doors  securely   170 

For  loading  high   explosives    . 130 

From  connecting  lines  properly  sealed 170 

Cars  not  necessary  to  seal   170 

Sealing   and    fastening  of    169 

Changing — 

Consignee    or    destination     15 

Billing 20 

Heading    of    waybills    ' 176 

Checking — 

Way    freight    158 

Freight  from  connecting  line    158 

Freight  received   against  waybills 158-159 

Check   reports 158 

Circulars — See  tariffs. 

Claims — 

Agents  not  to  promise  payments   160 

Authority   for 166 

Damage   total    161 

Freight  claim,  blank  forms    162-163-165 

Freight     160-161 

Instructions    regarding    164 

Keep  record  of    160 

Leakage 164 

Loss  or  damage 161 

Loss  or  damage  concealed   160-161 

Overcharge 161 

To  be   handled   promptly    160 

To  be  referred  to  freight  claim  agent 160 

Claims,  relief — 

Agents  application  for    168 

Authority    for 166 

Blank   forms   of    167 

Instructions   to  agents    168 

Quote   claim  number    166 

Method   of    making    166 

When    to    make    166 

Cleaning  grain — 

In   transit    61 

Collections — 

Freight    charges    81 

Undercharge     81 

Advances     82 

Prepaid    83 

Other  than   transportation  charges 41 

Company    freight     126-129 

Advances   on    128 

Bought  delivered   at   store  houses 128 

Distribution  at  different  points 129 

From  junction  point    '. 128 

How  consigned  128 

Responsibility  of  receiving  agent   128 

Separate  waybill  required    128 


256  TWENTIETH  CENTURY  MANUAL 

Collections  Continued — 

Waybill    without    charges     128 

Weights     128 

Consignee — 

Change    of    • 15 

Communications — 

Requirements    of    7 

Correspondence — 

Observation 8 

Preservation     8 

History   of    subjects    8 

— D— 

Damage — 

Form      165 

Freight  from  connecting  line   15 

Dating — 

Receipts  and  bills  of  lading  43 

Delivery — 

Bill  of  lading  or  receipt  to  be  surrendered 105 

Consignee  to  be  identified 105 

Examine   freight   before   making    104 

Of  freight 104-105 

Of  freight  to  connecting  line 104 

On  consignees  order   105 

Destination — 

Change    of— .    15 

Detention — 

Or  delay  of  freight  in  transit   40 

Disputes — 

With  patrons  of  road  13 

Diversion — 

Of  freight  by  shipper  or  consignee 13 

Division  sheets — See  tariffs. 

— E— 

Errors — 

Forwarding  and  receiving  abstracts   : 174-176 

Exceptions — 

Record  of — at   transfer   points    158 

Export  freight — 

Manifest    required    121 

— F— 
Filing- 
Tariffs,  etc 34 

Flag    stations    14 

Freight  for 24-25 

Shipping  bills   24-25 

Freight — 

Actual  contents  to  be  shown 34 

Agents    precaution    34 

Attached  by  sheriff  or  constable    105 

Bonded-passing   through   United   States 16 

Bonded-extracts   from  U.  S.   Revenue   laws    17 

Care  of — before  receipting  for 14 

Change  to  "Shippers   order"    141 

Checking    of     19 

Conditions  under  which  received    13 

Connecting  lines,  freight  from    15 

Combustible    freight     13 

Definition  of  terms  for  charges 81 

Delivered  on  consignees  order       105 


RAILWAY  STATION  SERVICE  257 

Freight  Continued — 

Delivered  to  connecting  lines    104 

Distilled  spirits  arid  malt  liquors   17 

Destination  of,  how  changed   16 

Diverted 13 

Examined  before   delivery    104 

For    export     16 

For   flag   station    34-35 

Flag    stations     14 

For  interior   points    13 

Form  of  consignment  and  delivery    137 

From  connecting  lines    15 

Improperly    described 105 

Liable    to   pilferage    14 

Notification  of   arrival    106 

Not  taken 13 

Notation  on  bills    . .  ., 19 

Oils,    liquors     13 

"Over"    freight     141-147 

Old  or  second  hand  packages   19 

Perishable    124-124 

Perishable,  refused  or  unclaimed    158 

Perishable   reported  over    142 

Perishable  reported  bad  order   153 

Plainly  marked  or  tagged    19 

Prompt   delivery   to   connecting   lines 104 

Prepaid  station,  to  or  from  at  owner's  risk 14 

Possible  loss  of  prospective  shipments 13 

Possession  before  issuing  bill  of   lading 14 

Properly  packed    19 

Received  at  flag  stations    14 

Received  checked  against  way  bill 104 

Receipting    for    35 

Refusal  of  shipper  to  comply  with  rules  13 

Refused     158 

Removal   of    104 

Requiring  prepayment    17 

Requiring   refrigerator    service    14 

Requiring   ventilation    125 

Reshipped    : 15 

Second  hand  packages    19 

Securely  fastened — on  flat  cars    55 

Securing  of — for   shipments    8 

Ship  under  false  name   105 

Shippers  load  and  count   34-39 

Shippers  order — inspection  of 141 

Shippers    manifest    117-118 

Short   at  junction  point    .• 116 

To  be  promptly  removed 104 

Unclaimed     158 

Waybilled  "care  of"  or  "Notify"    137 

To    prepaid    stations     14 

Freight  bills- 
Description    of    131 

Information  given  on  freight  bill    131 

Form  of  expense  bills 132-133 

Copy  given  upon   request,  form    134 

Prepaid    freight    bill    135 

Freight  bonded — See  bonded  freight. 

Freight  delivery — 

Agents  responsible  for  delivery  of    104 

Freight  consigned   to  connecting  lines    104 


258  TWENTIETH  CENTURY  MANUAL 

Freight  delivery  Continued — 

Freight  consigned  to  one  party  in  care  of  another  party 105 

Original  receipt  of  bill  of  lading  to  be  taken  up 105 

Owner's  risk  after  arrival    105 

Freight   notice  form    106 

Mailing   cards 107 

Mailing  cards  form    107 

Freight  from  and  to  other  transportation  companies 

Inspection   of   interline   waybills . , 108 

Reporting  interline  business ,  , 108 

Waybilling  to  stations  on  foreign  lines 109 

Waybill  points  examined  at  junction 109 

What  is  observed  in  billing  from  foreign   lines 109 

Transferred  from  disabled  cars  or  left  short  of  destination .  .  . .  109 


Government  freight — 

Accounting  for  bills  of  lading    63 

Bills  of  lading  for    63 

Disposal  of  bills  of  lading      63 

Forms   of    64 

Weights    63 

Grain — 

Bill  of  lading  form    62 

Different   kinds    separated    61 

Examine  cars  before  loading  61 

Public  elevator  delivery   61 

Specify  kinds   61 

Stopped  in  transit   61 

Guarantees — 

Of  freight  charges    32 

Of   time    15 

On  perishable  property   32 

On  freight  returns  to  manufacturers  or  dealers 32 

Freight  liable  to  weather    32 

Guarantee,  form  blank   33 

-H- 

History— 

Of  subjects   80 

High  explosives — 

Articles  not  to  be  loaded  with   129 

Carding   cars    130 

Consignees  to  be  promptly  notified   130 

Immediate    removal    required 130 

Indications    of    dangerous   packages    129 

Nitro-glycerine  not  to  be  received   129 

Packing  and  marking    129 

Penalty  for  improper  handling  ; 130 

Safety   fuse    129 

Cars   to  be  in   good   condition    129 

Absorption  in  charcoal 129 

— I— 

Iceing — 

Accounting    for    iceing    charges    168 

How   to   ice   cars 125 

Cars   and   ice  to  be   cleaned    125 

On    foreign   lines    125 

Shippers    to    specify    iceing    station    125 

When  cars  should  not  be  iced    '.  .  .  125 

Notation  for  iceing  on  foreign  roads    125 


RAILWAY  STATION  SERVICE  259 

Iceing  Continued — 

Specifying  what  points  examine  and  re-ice 125 

Delayed  shipments   128 

Stations       128 

Transfer  bills  to  have  notations  for  iceing 128 

Information — 

Given  to  the  public   7 

Inquiries  and  department  correspondence    7 

Instructions — 

For   agents     7 

Inter  State  commerce  laws   10-12 

Agents  held  responsible  for  violations  or  errors    12 

Amendment   to    10 

Liabilities    11 

Common    carriers    10 

Public    posting 10 

Rates,  fares  and  charge 10 

— J— 

Junction  business — 

Government    freight     116 

Holding  waybills  for  freight    116 

Miscellaneous  items  on  waybills 116 

Report  of  passing  waybills   116 

Waybills  without  freight   116 

Junction  freight — 

Description  of  report    116 

Manifest  117-118 


Livestock — 

Attendant  should  accompany    52 

Attendant  required  by  foreign  lines  52 

Attendant  none  in  charge   52 

Attendant  without  transportation    53 

Attendant  carried  according  to  contract    53 

Cars  not  to  be  overloaded    51 

Contract   forms    54-57 

Contracts  to  be  issued    44-51 

Count  when  loading   51 

Dead  or  crippled   53 

Examine  cars  before  loading  51 

Extension  of  time  form    79 

Extra  men  in  charge   53 

Feeding  in  transit  U.  S.  laws 59 

List  of  yards    60 

Not  consigned  to  order  53 

Owner  to  load  and  unload   51 

Quarantine  regulations    60 

Race  horses  and  high  priced  animals 52 

Time  limit  without  unloading    59 

Time   not  to  be  guaranteed 51 

U.  S.  laws  feeding  in  transit    59 

Unloaded  in  transit   59 

Valuation  not  declared  by   shipper 52 

Waybill  stubs 59 

Waybill  to  show  time  loaded    52 

Waybill   to   show   time  reloaded    59 

Livestock  contracts — 

Actual  rates   to  be  inserted    52 

Show  valuation  of  stocks    51 

Should  be  made  out  properly   51 

When  to  be  dated  and  issued   52 


260  TWENTIETH  CENTURY  MANUAL 

Livestock  waybill — 

Initials  not  to  be  used  for  names  51-53 

Loading — 

On  open   flat   cars    55 

Hay,  straw,  cotton  or  flaxtow  44 

Lost,  Concealed — 

Reporting  same  160 

Loss  or  damage — 

Instructions     164 

-M— 

Machinery — 

Reshipped     15 

Manifest,  customs — 

Bonded    freight    120 

Bonded  freight  from  connecting  line    119 

Freight  passing  through  U.  S 17-123 

Handling  of    120-121 

Manifest  shippers — 

Export    freight    117-118 

Marking — 

Relative   to 34 

Marks- 
Relative    to    34 

When   different   from    16 

On  freight  to  agree  with  waybill 89 

Memo-waybills    71 

-N- 

Neutrality — 

Observed  in   routing    8 

Nitro-glycerine    129 

Not  to.  be  received    129 

Notations — 

In  pencil  forbidden    8 

On  letters  and  documents    8 

On  original  freight    bill 142 

Notice  to  consignee — 

On  arrival   of  freight    106 

Numbering  waybills — 

Waybills       89 

Oils- 
Loading,   packing 13 

How    handled 13 

Order  shipments    136-137 

Changing    consignee   or    destination    15 

Changing  straight  consignments   141 

Order  shipments — 

Waybills  for  order  shipments   141 

When  bill  of  lading  is  accomplished 141 

Overcharges — 

Correction  on  freight  bill   81 

Over  freight — 

Accounted  for    142 

From  connecting  line    15 

How  to  be  reported   142 

Monthly    report    160 

Plainly    marked    158 

Reporting    perishable     142 

Over  reports— 7 

Forms    of    .  144-147 


RAILWAY  STATION  SERVICE  261 

— P— 
Packing — 

Acids      130 

Freight 19 

High    explosives    129 

Oil  and  liquors    13 

Pencil- 
Use    of    8 

Perishable   freight — 

Bananas       123 

Careful  and  prompt  handling   123 

Messenger  in  charge 123 

Transfer  of 123 

Protection    against    freezing    125 

Advise   of   perishable   forward    12 1 

Prepaid — 

Bill   collect   in  error 84 

Billed  prepaid  in  error   85 

Definition    of   term 83 

Error  discovered  by  forwarding  agent   84 

Forwarding  agent's  account    83 

Freight  charges  to  be  shown 83 

Interline — delivered    to    83 

Interline — received    from     84 

Over       84 

Receiving   agent's    record    83 

Responsibility  of   agent    86 

Separate   waybill    for  correcting    86 

Under    prepaid    84 

Over  prepaid 84 

Conditions    of    refund 85 

Disposition  of  credit  when  unable  to  refund 85 

Prepaid  not  to  be  charged  on  original  waybill 85 

Prepaid  only  waybills — 

Clear  and   explicit    80 

Definition   of    80 

From  foreign  roads    80 

Record  of  forwarding  agents    .  . 80 

Record  of  receiving  agent 80 

Transferring  charges  by    '. 80 

Prepayment    of    freight    20 

— R— 

Rates-- 

Inserted  on  livestock   contracts    52 

Rates  special — 

Authority  for    12 

Receipts — 

Shipping    18-21 

Receipts,  Shippers — 

Advances    39 

Contents   of 38 

Erasures    forbidden    40 

Forms    of    36-37 

Notations  to  be  made   39 

Refrigerator  or  special  cars   39 

Release        38 

Refrigerator  service — 

Freight  from  connecting  lines 14 

Record — 

Of  seals   and  fastenings    169-173 

Of  0.  S.  &  D.  Freight    141-165 

Xot  assessible  to  public   7 


262  TWENTIETH  CENTURY  MANUAL 

Refused — 

Freight        158 

Replevin — 

Writs  of    105 

Reporting — 

Bad  order  freight    153-155 

Concealed    loss 160 

Overs      142 

Overs  in  detail 142 

Perishable  freight  in  bad  order  153 

Perishable  freight  over 142 

Shortage  on  waybills  received  by  mail 148 

Shorts      148 

Reports — 

Over,  short,  astray  or  damaged   freight 141 

Reshipment — 

Agricultural    implements    15 

Releases — 

Freight  subject  to    26 

Annual    release     26 

Recording   of    contract    26 

Requirement  of  release  and  notation  on  waybill 27 

When  shipper  refuses   to   sign .    27 

Annual  or  special  form   28-29 

General  release    30 

Furniture  release    31 

Routing — 

Information   given    by   agent    8 

Changes    of    15 

Rules- 
Must   be   in    force    4 

Shipper  refusing  to   comply    13 

— S— 

Sealing — 

Instructions       169-174 

Seal  Record — 

Information    required    169 

Object    of    169 

Seals- 
Broken,  disposition  of   169 

Cars  not  necessary  to  seal   170 

Defective — disposition  of    169 

Defective — to  be   removed    170 

Defective — when    discovered     169-170 

Fasten  all   doors    170 

How  to  use  press   170 

Imperfect  record  defined    170-171 

Imperfect   seal  defined   170-172 

Loss  or  stolen   170 

Misuse    of    press 170 

On  cars  when  unloading  or  loading  169 

Record  of  car  fastenings  169 

Record  of  new  supply   

Record  of  seals  broken  or  applied   169-170 

Record   of,  when    from   connecting   line 170 

Remove  when  car  is  empty    169 

Responsibility  for  safe  keeping 170 

Train  employees  not  to  break   169 

Seal  record  book 170 

Seals   on    cars   from    connecting   lines    170 

Seal  blank  form    171-173 


RAILWAY  STATION  SERVICE  263 

Second  hand  packages — 

Freight   in 19 

Securing  freight — 

For    transportation    18 

Shelling— 

Grain  in  transportation    61 

Shippers — 

Manifest 117-118 

Shipper's   order — 

Address  of  party   to  be  notified    137 

Bill  of  lading  to  be  surrendered 136 

Freight    consigned    to     136-137 

Freight  for  flag  stations    141 

Freight — inspection    of     141 

Shipping  orders — 

How  to  be  made   18 

On   shipper's   form    18 

To  agree  with  receipt    18-19 

To  be  given  with  shipment    13 

To   state  if  at  "0.  R."   "C.  R."  or  agreed  valuation 19-20 

Shipper's  receipt — 

Form   of    36-37 

Short  freight- 
Adjustment   of   freight    short    form     152 

Accounted    for    148 

From  connecting  lines 15 

How  to  be  reported    148 

Reported   on  W.  B.'s   received  by   mail    141 

Reports    for     150-151 

Stamps — 

Use    of    34 

— T— 

Tariffs- 
Cancelled       9 

Duration    of     9 

How  to  file    9 

Inspection   by    public 9 

Issuance  of    9 

Posting   circulars    9 

Preservation  of   9 

Receipting    for    9 

Relative  to  interstate  commerce  laws 9 

Telegraph  wires — 

Use    of     8 

Tracers — 

Form  of    140 

For  delayed   freight,  form    , .38-139 

Transfer  bills — 

Description  of  shipment    131 

Rates  and  divisions  required 131 

Show  case  numbers  and  marks   131 

To  connecting  lines    131 

Time- 
Not    guaranteed    40 

— U— 

Unclaimed    freight     , 156-157 

Disposition   of    158 

Uncollected  freight  bills 166-168 

Undelivered  freight — 

At  the  end  of  month 168 


264  TWENTIETH  CENTURY  MANUAL 

U.  S.  Internal  Revenue — 

Bonded   freight,  arrival  and  delivery    122 

U.  S.  Revenue  law — 

Requirements    of 17 

y 

Vehicles — 

Loose  articles  shipped  with    14 

Ventilation — 

Rules    123 

— W— 

Way  billing — 

Bonded    freight     119 

Bonded  freight  corded  and  sealed 119 

Cars  to  be  stopped  in  transit   61 

"Order"  shipments    141 

''Over  and  short"  freight 142-160 

"Shipper's  order"  freight    136-137 

Way  bills- 
Contents  of    71 

Definition   of    71 

Designating  the  agents   72 

Forms  of 65-70  74-78 

Instructions    for    forwarding    agents 72-73 

Interline    71 

Kinds  of   71 

Livestock     72 

Purpose  of   < 71 

Use  of  memorandum   71 

Correction    forms 110 

Correction   notices    109 

Detailed  report  of  use  of  abstract  correction  blanks Ill 

Correction  form  of  way  bill   report    112-115 

Waybill  Compiling- 
Car  initials  and  numbers   88 

Date    88 

Consecutive    number    89 

Consignee  and  destination 89 

Consigner    88 

Conditions  to  be  noted 

Description  of  articles   89 

Marks    89 

Notation  live   stock  "contract"  on   waybills 89 

Re-waybilling  from  connecting  lines   89 

Route    87 

Where  freight  is  inspected   90 

Waybill  freight  charges — 

Authority  for  changes    81 

Correct  billing 81 

Changes  to  be  made  in  red  ink  81 

Correction  of  errors   81 

Definition  of  term  freight 81 

Under  charge    81 

Responsibility  for  errors    82 

Waybill,  Miscellaneous  Uses — 

Loaded  car  ticket 86 

Company's    material    or  astray   freight 86 

Dividing  a  consignment  in  two  or  more  cars 86 

Receipt  to  agree  with   87 

Where  waybills  are  marked   87 

Where  freight  is  guaranteed   87 


RAILWAY  STATION  SERVICE  265 

Waybill,  report  forward — 

Abstracting       174 

Cancelling  charges  on  erroneous  W.  B.'s 174 

Change  in  description  or  route    174 

Description  of  freight  forward  abstract     174 

Form  of  local  freight  report 175 

Waybills  not  to  be  destroyed    175 

Waybill,  report  received — 

Description  of   freight   received  abstract 1 7* 

Form      177 

Destination  of  waybills    176 

Headlines  not  to  be  changed 176 

Prompt    reports     174 

Receiving  agent   to  stamp    176 

Reshipment   of   freight  received   an  erroneous   billing 17G 

Weights- 
Collection  of  charges  on    •. 92 

Errors  in  stamped  weights 92 

Estimated — table  of    93-98 

Grain     92 

Less — carload    freight 91 

Livestock      92 

No   intermediate  track  scales 91 

Stations    having   no    track    scales 91 

To  be  shown  on  car  waybill    92 

To  be  shown  on  waybill   91 

Tonnage   for  engine   rating    92 

Waybill  at  gross  weights   91 

Western  Railway  Weighing  Association   92 

When  cars  should  not  be  weighed 92 

Weigh  card,  form  of   93 

Writs— 

Of  attachment    105 

BAGGAGE 

Page  Rule 

Baggage    207 

Abbreviations,   description    of    baggage 231  114 

Abbreviations,  bad  order  baggage    232 

Access  to  baggage  while  in  transit 223  61 

Affixed  letters  to  check  numbers 223  64 

Agents  receiving  lost  articles   220  50 

Agents  will  call  at  car  door 226  83 

Animals,    live    210  15-16-17 

Articles  that  may  be  checked 208  3 

Articles  which   must  not  be  checked 209  11 

Articles,    perishable     209  11 

Articles  which  may  be  transported  in  baggage  car  subject  to 

limitation     210  15 

Automobiles  and   motor  cycles    209  7 

Authority  for  checking    216  34 

Attach  all  checks  to  baggage  personally 228  100 

Address  on  baggage 209  12 

Attachments     224  72 

Baggage  consists  of    208  2 

Baggage,  excess    212  23 

Baggage  for  Mexico  and   Canada 217  39 

to  points  north  of  Portland,  Oregon 218  40 

small   hand,   avoid   checking 218  46 

forwarding    221  20 

Baggage  delivered  at  stations  without  way  bills 223  67 

Baggage  cars  in  charge  of  T.  B.  M 225  76 


266 


TWENTIETH  CENTURY  MANUAL 


Page  Rule 

Baggage  left  at  wrong  station 226  85 

Baggage  in  bond    228  102 

Baggage,    short     221  55 

Baggage    forwarded    Report  233  Form 

Baggage  carried  by  destination    226-229  85-105 

Baggage  claimed  short  of  destination    218  41 

Baggagt  must  not  be  accepted  for  checking  unless  in  proper 

shipping  condition    218  45 

Baggage  damaged  in  accident    211  19 

Baby   Carriages 208  4 

Bad  order  baggage   211  19 

Bicycles  and  tricycles    208  5 

Care  in  loading  and  unloading  Baggage    207  F 

Cash    Registers    209  10 

Cancellation  of  checks  removed  from  baggage 227  89 

Cancellation  of  transportation  with  "B"  or  '"BC"  punch ....  216  37 

Certificate  of  Undertaker    248 

Checking  on  commutation  tickets    212  22 

Checking  for  self  and  members  of  same  family 212  21 

Checking  baggage  through  overwagon  transfer 217  5 

Checking  baggage  on  mileage   tickets 217  38 

Checking  baggage  to  Mexico    217  39 

Checking  baggage  to   points   north  of  Portland,   Oregon.  ..  .218  40 

Checking  via  stage  lines    218  42 

Checking  baggage  short  of  or  beyond  destination 216  35 

Checking  baggage   to   flag   stations 225  80 

Checking  baggage  on  exchange  orders 216  36 

Checking  baggage   on   freight   trains   prohibited 222  57 

Checking   drovers   tickets    218  42 

Checking  on  live  stock  contracts    218  42 

Check,  time  to    208  1 

Checking    corpses     230  112 

Checks    must   show  junction  points,   route,   etc 217  38 

Check   single   pieces   only    218  44 

Charges  for  excess  should  be  prepaid    213 

Claims  for  delay,  damage  or  loss    224  71 

C.  O.  D.  Checks  and  stub  form  241  Form 

C.  0.  D.   local   and   foreign    215  29 

C.  0.  D.  checks  properly  filled  out 215  30 

C.  0.  D.  proper  issuance  when  more  than  one  piece  belonging 

to    same    passenger   is   to   be    collected    on 215  31 

C.  O.  D.   forwarded  to  another  station  for  collection  under 

C.  0.  D 216  33 

C.   0.   D.    when   passenger   is  ahead  of   baggage 235  32 

C.   O.   D.   remittances    of   collections 216  33 

C.  0.  D.  remittances  of  collections  form 242  Form 

C.  0.  D.  exercise  care  to  protect  collections 215  29-30-31 

Collect   50c  for  lost   duplicate  check 224 

Corpse,  transportation  of    230     111-112-113 

Collect  charges   on   baggage    228  97 

Contents  of  baggage  in  bad  order  218  44 

Complaints     227  90 

Courtesy     207  E. 

Cyclometers,    tool    bags    and    lamps    to    be    removed    from 

bicycles     209  6 

Damage  to  baggage 211  19 

Delivering  baggage  when  checks  are  mismatched 227  91-92 

Detaching   excess   baggage   coupons    213 

Delivering  baggage  short  of  destination    218  41 

Deceased  persons,  transportation  of    230  111 

Delivering  baggage  at  stations    243  Form 


RAILWAY  STATION  SERVICE  267 

Page  Rule 

Dividing   baggage    not   permitted    229  104 

Dogs,  transportation  of    210  16 

Dogs   for   bench    shows    211  17 

Double    checking  prohibited    222  60 

Do  not  issue  check  until  baggage  is  in  your  possession 218  45 

Do  not  exchange   local   checks 229  103 

Do   not  copy   from   bills    229  103 

Entrusted    the    safe    keeping    and   proper    transportation    of 

effects    207 

Excess  baggage    ' 212  23 

Excess  charges  should   be   prepaid    213  3 

Excess  baggage  checks,  proper  issuance  of 213  24 

Excess    baggage,    local   and   foreign 214  25-26 

Excess  money  books   215  28 

Exchanging  local  check  prohibited    229  103 

Fish  and  small  game    211  18 

Fill   out  check  with  ink    223  66 

Flag  stations   checking   baggage   to 225  80 

Forwarding  baggage    221  20 

Forwarding  sheet   246-247 

Forward  baggage  promptly   227  94 

Foreign  excess  baggage    214  26 

Foreign  excess  baggage  check  forms 239  Form 

Free    allowance     212  20 

Free    allowance,  salesman's  helper,  etc 212  20 

Freight   trains   handling  baggage    222  57 

Game  and  fish 211  18 

General  instructions    207 

General  Rules   208 

Goods   found  in  baggage  car    220  52 

Handling  baggage  on  freight  trains   222  57 

Identifying  baggage    223  63 

Impropei  articles  delivered  by  other  lines  on  through  checks. 225  78 

Ink,  use  it  in  filling  out  checks .  .223  66 

Issuing  ot  check    218  45 

Jewelry     209  11 

Joint  business  mail    , 220  54 

Judgment     207  208 

Keep  a  sufficient  supply  of  checks  on  hand 223  65 

Lamps,  cyclometers  and  tool  bags  remove  from  bicycles  and 

tricycles    209  6 

Letters    prefixed   and    affixed    to    check   numbers 223  64 

Live  animals  used  in  producing  theatrical  perf ormances .  .  .  .  209  8 

Lost    articles     220  49 

Lost  articles  found  on  train   220  52 

Lost  articles   found  by  car  cleaners    220  51 

Local  excess  baggage    ., 214  25 

Loafing  in  baggage  rooms   not   allowed 229  110 

Lost    duplicate    checks    224-251  77 

Lost  duplicate  checks,  receipt  for  form 251 

Loading  and  unloading  baggage   224  73 

Mail,  joint  business 220  54 

Merchandise     209  11 

Mexico   and  Canada,  baggage 217  39 

Mismatched  and  mutilated  checks   225-227  79-91 

Milk  shipments    222  58 

Money     228  101 

Motor  cycles  and  automobiles 209  7 

Musical  instruments 209  11 

Non-coupon  stations,  special  checks  for 226  81 

Note    condition   of   baggage   when   received    from    trains ....  226  86 

Odd.  mismatched  and  mutilated  checks 225-227  79-91 


268 


TWENTIETH  CENTURY  MANUAL 


Page  Rule 

One  at  a  time   209  13 

Opening  baggage  enroute  222  56 

Other  roads'  cheek  must  not  be  used    228  95 

Outgoing  baggage  should  be  on  truck 226  84 

Personally    attach   all    checks   to    baggage 228  100 

Perishable    articles    209  11 

Permit  of  local  Board  of  Health    245 

Peddler's   packs    209  9 

Physician's  certificate,  transportation  of  Corpses 245 

Prohibited   property 210  14 

Proper  issuance   of   excess  baggage   checks 213  24 

Prepaid  excess  permits  when  issued  and  their  use 214  27 

Protect  baggage  company's  property,  etc 227-228      91-92-93-96 

Prefixed  letters  to  check  numbers 223  64 

Responsibility   of   common   carriers   to   traveling   public ....  207    (  a 
Responsibility     for    loss,    delay     or    damage,     agents     and 

T.  B.  M 207  c 

Report  to  general  baggage  agent  all  matters  requiring  special 

attention    207  h 

Report  unclaimed  baggage  weekly    237  Form 

Reports,    send   in    promptly    229  109 

Record  of  baggage,  received,  delivered  and  forwarded 224  70 

Record  and  report  of  baggage  in  bad  order 211  Form 

Remove  lamps,  cyclometers  and  tool  bags  209  6 

Removing  checks   from  baggage    227  93 

Register  stamps,   proper  use   of    224  74 

Receiving  baggage  at  stations 218  45 

Refuse  to  check  baggage  on  tickets  bearing  "BC"  Punch  or 

endorsed  "B.  C."    216  37 

Rules,   State  Board  of  Health   230  113 

Rules,  State  Board  of  Health  Form 249-250 

Salesman's   Helper,  etc.,   free   allowance 212  20 

Shortage  of  baggage 223  68 

Signatures  on  telegrams  or  letters   221  55 

Single  pieces  only  should  be  checked    218  44 

Skid    or  plank    in   unloading   baggage    224  73 

Small  hand  baggage,  avoid  checking   218  46 

Special  cars  of  checked  baggage    225  76 

Special    checks    for   non-coupon    stations 226  81 

Special   strap  check    240  Form 

Stage    properties     209 

Steamship  business,  Trans-Pacific   212  c 

Storage  charges   (except  Arkansas)    219  47 

Storage  charges   in  Arkansas    219  48 

Storage    checks     229  107 

String  and  duplicate  checks  to  correspond 223  62 

String  checks,  local 238  Form 

Stripping  checks  from  baggage    227 

Stripped  excess  checks   228 

Station  agents  will  call  at  car  door    226 

Station  name  in   full  with  ink 223  66 

State  Board   of  Health  Rules 230  113 

Supply  of  checks  on  hand 223  65 

Sufficient  time  required  to  weigh  and  check  baggage    .  . .  ...  .  .213  4 

Telegram   for   stray  baggage    229  105 

Tags  must  only  be  used  on  baggage  once 224  75 

Tag,  baggage  form   241  Form 

Test  and  balance  scales  frequently 213  5 

Theft     228  99 

Theatrical    Baggage     209 

Through  baggage  must  not  be  held  over 229  108 

Tricycles  and  bicycles •"•••.  208  5 


RAILWAY  STATION  SERVICE  269 

Page  Rule 

Trans-Pacific    steamship    business 212  20 

Transit    permit  for  corpse    245  Form 

Train   way  bill    243  Form 

Train  Mail 220  53 

Train  mail   form    235 

Train  baggagemen's  way  bills  must  not  be  changed. 226  87 

Train  baggagemen's   trip   sheets 243  Form 

Train  baggagemen   will  report  shortage    by  wire 244  Form 

Train  Baggagemen  C.  0.  D : 215  29-33 

Transportation  of  deceased  persons 230  111 

Unloading  and  loading  baggage    ." 224  73 

Unclaimed  baggage    229  106 

Unchecked  or  unmarked   property    226 

Unauthorized  persons  must    not  remove  checks 227  93 

Using  other  roads'   checks  prohibited    228  95 

Use  ink  in  filling  out  checks    223  66 

Use  skid  or  plank    224  73 

U.  S.  Mail   235 

Valuable    laces     209  11 

Violation  rules  will  not  be  tolerated   207  1 

Wagon  transfer    217  5 

Waybill,  train    222  59 

Weigh   baggage    213  5 

Weekly  report  unclaimed  baggage    223  69 

Wrong  baggage    227  92 

What  baggage  consists  of  208  2 

TICKETS 

Action   of    competitors    180 

Advanced  to  parties  at  distant  stations 193 

Advertising  agents,  duty  with .  206 

Advertisng,   general    206 

Advertising    tickets     178 

Agent,  ticket,  certificate  of : 185 

Agent,  requisite  of  a  first  class : 178 

Alterations,  not  to  be  made *. 191 

Arrangement   of    203 

Authority    for  special   rates 12-178.-179 

Authorized  tickets    185 

Baggage   C.  0.  D.  checks 198 

Baggage,    permit,    prepaid    excess • 198 

Baggage   storage   receipts 198 

Book  tickets   186 

Cancelling  for  baggage   checked 216 

Card    local    186 

Cash   for   delivery  with   ticket 194 

Certificate    of    Rate    blank 203 

Certificate  of  return  trip,  form 204-205 

Certificate,   of   ticket    agent    185 

Chart  of  coupon  forms 187 

Check  tickets  received  '. 184 

Child's  ticket  191 

Child's   ticket  exception    192 

Chinese,    through    Canada 197 

Civil    service,    governs 179 

Class,   meaning    of 188 

Compliance  with  Interstate  laws 179 

Computing    rates 202 

Commutation    192 

Conditions    of    tickets 188 

Corpse   tickets,   how   issued 202 


270  TWENTIETH  CENTURY  MANUAL 

Correspondence    180 

Coupon  or  interline  tickets 187 

Dating  of  stamp  and  ticket  machines 201 

Dating  machines  when  out  of  order 201 

Definition  of   ticket 185 

Destination  on  coupon 187 

Discontinuing  tickets,  how  noted 206 

Double  local  round  trip 201 

Effort    to    ticket   passengers 180 

Endorsements    on    tickets     191 

Errors  charged  to  agent 201 

Exchange  orders    187 

Excess   Baggage   book 197 

Exchange  orders  for  connecting  lines 193 

Exchange   orders  honoring , 193 

Excursion,  rates  for  parties 203 

Excursion,   rates   when    made 203 

First   class    188 

Folders     180 

General    instructions     178-179 

Government   exchange    196-197 

Government  transportation  requests    196-197 

Information  to  be  given  passengers 181 

Interchangeable  mileage 192 

Interline   tickets    185-187 

Interstate  law,  compliance  with 179 

Irresponsible  persons  not  to  be  ticketed 185 

Issue    perfect   ticket    191 

Issue  tickets  numerically   190 

Instructions,   general    178-179 

Joint  tariffs   185 

Keep   well    posted    179 

Kinds  of  tickets   185 

Limit  ticket,  how  to 190 

Limitation   of    188 

Local    tariffs    185 

Local  tickets    v 185 

Loss  of  ticket   181 

Machine  and  card  tickets 186 

Meaning  of   local  tickets 186 

Mileage,  interchangeable   192 

Neat  stations    / 179 

New  agent,  what  he  should  study 179 

Non-transferrable     189 

Office  open    180 

Orders  exchange    187 

Orders  for  Atlantic  Steamship  lines 195 

Orders    for    government    transportation 196-197 

Orders   prepaid    193 

Orders  prepaid  honoring 195 

Party  tickets   186 

Points  beyond   your  line 193 

Prepaid   orders 193 

Prepaid  orders  honoring 195 

Public  notices    179 

Railway  guide,  use  of 180 

Receipts  for  fares  paid 198 

Receipts,  conductors  duplex 198 

Redemptions,   general    rules    on 199 

Redemption,  receipt  form 300 

Redemptions,  refunds    198 

Reduced    rate    orders     201 

Requisitions,   how  and  when  made 182 


RAILWAY  STATION  SERVICE  271 

Requisitions  blank  form  of 183 

Restrictive  form  of  round  trip  ticket 188 

Returning    tickets    181 

Route     191 

School  tickets,   one   hundred    ride 192 

Second  class   188 

Second  class,  how  endorsed 191 

Short  line  local  rates 201 

Signatures,  names  and  descriptions  required 189-190 

Skeleton  tickets    188 

Special  cars    202 

Special    rates,    authority    for 12-178-179 

Special  rates,  tickets  at 187-188 

Steamship    lines    195 

Stop-over  regulations 190 

Success     179 

Supplies   of,   on   hand 184 

Supplies,  upon  receipt  of 181 

Telegraphic  deliveries  between   two  local   routes 195 

Telegraphic  deliveries,  various  kinds 194 

Telegraphic  deliveries,  local  systems  own  agents 194 

Telegraphic  deliveries  requested  from  points  on  foreign  lines 195 

Telegraphic  order,  collection  and  remittance 195 

Telegraph,  ticket  agents  use  of 182-194 

Telegraphic  ticket  deliveries    193 

Ticket    offce,   open 180 

Tickets  to  points  trains  do  not  stop 181 

Transferrable   189 

Twenty    ride    tickets     192 

Valuables,  office    181 

Valuable  packages    184 

Writing   on    tickets 191 


FOURTEEN  DAY  USE 

RETURN  TO  DESK  FROM  WHICH  BORROWED 


This  book  is  due  on  the  last  date  stamped  below,  or 

on  the  date  to  which  renewed. 
Renewed  books  are  subject  to  immediate  recall. 


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UNIVERSITY  OF  CALIFORNIA  LIBRARY 


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